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telemanuals.com iv Contents DR5.
telemanuals.com In addition to basic telephone service, your digital key system has many extra features that will greatly improve your office communications. When a telephone system is first installed, it takes a bit of time to minimizes this settle into using new equipment. orientation by providing straightforward features and simple instructions. You can maximize the benefits of by selecting one individual in your office to administer the system.
telemanuals.com 2 /Welcome to Configuration programming Configuration programming is usually done for you by the person who installs the system or by your Customer Service representative when is being installed. Specific system-wide parameters are set up in Configuration. Assisting your co-workers It is human nature to ask someone how to do something rather than read a user guide. You may be asked to demonstrate to features.
telemanuals.com Call Display services 3 Call Display services Some public telephone companies offer Call Display services which provide information about an incoming call. The caller’s name, telephone number and in some cases, long distance indication, can be shown on a telephone with a display.
telemanuals.com 4 Call Display services Depending on your requirements, Call Display information presents several convenient options. When a caller is identified before the call is answered, you can answer using a personal greeting. You can also prepare yourself prior to answering the call by retrieving any relevant documents, or otherwise orienting yourself to the expected discussion. The Long Distance indicator alerts you that an incoming call is long distance and may therefore have higher priority.
Call Display services 5 Call Display information allows you to answer calls on a priority basis. For example: . If several calls are alerting at your telephone at the same time, you can request information about the calls to decide which one may be more important. . If you are already on a call, information about a second call starting to alert at your telephone can help you to decide whether to answer the second call or remain connected to the first call. .
6 Call Display services Call Log The Call Log feature uses incoming Call Display information to make a record of call details for follow-up. Call Log also records several other useful facts such as the time and date of the log entry, the number of repeated calls by the same caller and which telephone answered the call if it was subsequently system.
Call Display services 7 We strongly recommend that you limit the number of users logging calls for the same line, as this would be confusing. For example, if two users are logging calls for the same line, they do not know who the call was originally intended for, nor are both Call Logs updated when one of the users returns a customer’s call. Potentially a customer could be called back twice. There are few situations where the same call needs to be logged at more than one set.
8 Call Display services Call Logs with an Attendant Position Attendant’s telephone Programming: Attendant Position Configuration: Administration: Line Access Log Defaults (all lines to appear at the Attendant’s set) Rinsing: (Ring for all tines) (assign log space to all sets, for example 10.
Call Display services 9 Recommended configuration 2 Each user who will log calls has an individual line appearing at their set. The users have a variety of requirements in terms of logging calls. Using q the users can program logging capabilities specifically for their sets.
10 Call Display services Recommended configuration 3 The system has lines 01 and 02 appearing on all sets. The supervisor wants to log all calls for lines 01 and 02 at his/her set in order to analyze call traffic. Two users have been selected to return unanswered customer calls. To avoid confusion when logging and sharing lines, one user logs NO calls on line 01 and a second user logs NO one answered calls on line 02.
Call Display services 11 Set programming: Set 21 (Feature) Set 22 and 23 Note: q (NO answered For more information, see the Log Feature Card. This card is available in a separately orderable Call Display Key Cap Kit. Please contact your Customer Service representative. Message Waiting Message Waiting allows you to send and receive internal messages as well as maintain a record of your messages.
12 Call Display services DR5.
telemanuals.com Answer Timer The system allows you to administer a delay between the last digit you dial on a device connected to an analog and when the KSU is ready to receive terminal adaptor DTMF tone from the far end analog device. Up until now there was a fixed seven-second delay. Now you can shorten or lengthen the delay depending on the requirements of the device Facsimile machines and credit card sets, attached to the for example, require a three second delay.
telemanuals.com 14 /What’s New with Link Feature You can change a telephone’s ability to use Link (a host system signaling option). Page Tone The tone preceding a Page Announcement up to now was always on. Now it is possible to turn the Page tone off for all users. This is convenient if the office environment is often busy with Page Announcements. Page Timeout You can now specify the amount of time required before a Page Announcement session expires.
telemanuals.com The system comes programmed with default settings that may be sufficient initially. Administration programming lets you change system-wide settings that probably have to be updated regularly because of staff turnover or new business contacts. You can also assign some features to individual lines and telephones. This provides you with real flexibility in making your telephones work together.
telemanuals.com 16 Programming Determine programming requirements Read about the available programming settings in this chapter, then determine how your co-workers would like the features programmed.
telemanuals.com Programming 17 Programming tools A telephone System programming can be performed on an M7208, M7310 or M7324 Telephone. The Programming Overlay The Programming is a paper cutout that labels telephone buttons used during programming. This makes it easier for you to recognize the button that you want. Programming Overlay for the M7208 Telephone is The placed over all of the eight memory buttons.
18 Programming Using the Overlay The indicators show which buttons can be used at a particular programming step. The functions on these buttons allow you to move through the headings and sub-headings of programming. moves up in the hierarchy of headings and subheadings. moves down in the hierarchy of headings and sub-headings, or to begin programming settings under a heading or sub-heading. [Next] moves to the next heading, sub-heading, or programmable setting.
Programming 19 Programming Overlay for the M7208 Telephone (top) and for the M7310 and M7324 Telephones (bottom) PO84262701 Owner’s Handbook
20 Programming The display buttons If you are programming on an or M7324 Telephone you can perform many functions using display buttons. Depending on where you are in programming, one, two, or three display buttons may be available at any one time. Press one of the display buttons to select the function that you want. Display message Display button label - - Display button The most common display button labels are: changes a programmable setting.
Programming 21 Programming details Entering numbers Numbers are entered from the telephone dial pad. The display button may be used to edit the number. Line numbers must always be entered as a two-digit number with a leading zero. Internal telephone numbers, also referred to as are always two-digits long. Directory Numbers Viewing long telephone numbers External telephone numbers can be up to 24 digits, but the telephone display is only 16 character spaces long.
22 Programming Entering names Letters and numbers can be entered as part of a name for various settings. The method of entering a name is always the same. Begin with a setting that prompts you to enter a name. The display shows a cursor ( ) to indicate where you can enter the next character. To enter a name: 1. Press the button on the dial pad with the printed letter or number that you want. Each time that you press the button, a new character is shown on the display.
Administration overview 23 Administration overview Administration programming lets you change settings for the system, as well as settings for individual entire telephones and external lines. Pre-programmed default settings may initially be sufficient for your needs. You can use Administration programming to system by changing these default customize your settings. In this section, default options are shown in bold type. The defaults correspond to those assigned during installation.
24 /Administration overview Administration programming has nine headings: ADMINISTRATION CODE Pas sword : assigns a two-digit code (01-7.0) for fast dialing of up to 70 System Speed Dial speed dial telephone numbers from any telephone. 2. Names -I+ Names identifies external lines and telephones by name. Time and date Time and Date adjusts the time and date displayed on each telephone. Direct-Dial Direct-Dial designates the telephone that can be reached by dialing a single digit.
Administration overview 25 Entering Administration When your system is first installed, there is a default password system. Your Customer Service stored in the representative may change or clear the default password after installation. You are not prompted to enter a password as you enter Administration for the first time if your Customer Service representative has cleared the default password. 1. Release all calls on your telephone. 2. Enter the Administration access code: which is the same as 3.
26 Administration overview Moving through Administration To program a setting, you must first locate the correct heading. To do this, scan through the headings of Administration using the and buttons. To move through Administration headings: After entering Administration, the display shows dial. 1. Press [ N e x t ] . The display shows 2. 2. Press The display shows 3. Time and date. 3. Press [Next]. The display shows 4. Direct-Dial. 4. Press The display shows 5. Capabilities. 5.
System Speed Dial 27 System Speed Dial The System Speed Dial programming section allows you to set the Speed Dial codes for external telephone numbers which the people in your office use most often. Use the Personal Speed Dial feature to program numbers used by only one or two people. Direct-Dial I You can program 70 System Speed Dial codes ranging from to PO842627 01 DR5.
28 System Speed Dial System Speed Dial Number System Speed Dial Number lets you assign a System Speed Dial telephone number to a two-digit code. The System Speed Dial Number may contain a maximum of 24 digits. Begin with the display showing 1. 2. Press [Show]. The display shows dial. dial Select the Speed Dial code you want to program: Press [Next] until the display shows the correct code. OR Enter the two-digit Speed Dial code on the dial pad.
Svstem Dial 29 Line Selection Line Selection allows you to specify the external line that is used for a System Speed Dial number. The options are the Prime line, an external line, or a line pool. After you have programmed a System Speed Dial number, press [Next] and the display shows: OR Use line: 02, for example, if a line is already assigned OR Pool cods: 42, for example, if a line pool access code is already assigned. 1. To change the setting, press the option to be programmed.
30 System Speed Dial System Speed Dial Name System Speed Dial Name allows you to assign a name to the stored System Speed Dial number. When the Display Digits setting is “No”, the programmed name is shown on the display when the System Speed Dial feature is used. The name can be up to 16 characters long. The default name is the System Speed Dial number; for example, Dial 02 for System Speed Dial code 02. After programming Display digits to N, press display shows Name. and the 1. Press [Show].
Names 31 Names You can assign names to identify external lines and your co-workers’ telephones. During a call, the name (if programmed) is shown on the telephone display instead of the external line number or internal telephone number of the caller. Telephone names 5. I I 9. Services Programming hints Telephone names and line names can contain both letters and numbers, but cannot be longer than seven characters. The and * symbols cannot be used.
32 Names Telephone Names Personalize your office communication by assigning names to system. A telephone’s default name the telephones in the is its internal number, for example, 27. Begin with the display showing speed dial. 1. Press [Next]. The display shows 2. 2. Press [Show] twice. The display shows Show 3. Enter the two-digit internal number of the telephone. OR for the name of the telephone with the first Press internal number. 4.
Names 33 Line Names Line Names allows you to assign a name to an external line. The number, for example, Line 02. default name is the Begin with the display showing 1. Press [ N e x t ] . The display shows 2. Names. 2. Press [ S h o w ] . The display shows names. Press [ N e x t ] . The display shows names. 3. dial. 4. Press [Show). The display shows Show line: 5. Enter the two-digit line number from the dial pad. OR Press [Next] to program the name of line 01. 6.
34 /Time and date Time and date Time and date programming allows you to set the time and date that is shown on the display when a telephone is not in use. As with any clock, this needs to be done every time that your office has a power failure. Direct-Dial 6. Service Modes I 7. Password 9. Call Services Changing the time and date is easy, but there are a couple of things to remember: All times and dates must be entered using numerals. For example, February would be entered as “02”.
Time and date 35 English language displays always show the time in 12-hour format, while the alternate language displays always use the 24-hour format. Setting the time Begin with the display showing 1. dial. Press twice. The display shows 3. Time and . 2. Press [Show]. The display shows the time, for example, 3. Press CHFINGE. The display shows the hour, for example, 01. 4. Set the hour. a. Press A cursor replaces the number on the display. b. Enter the hour using the dial pad.
36 /Time and date Setting the date Begin with the display showing dial. OR After having set the time, press [Next] and go to step 4. 1. Press [Next] twice. The display shows 3. Time and 2. Press [Show]. The display shows the time, for example, 3. Press [Next]. The display shows the date, for example, Date 4. Press The display shows Jan 92. 92. 5. Set the year. a. Press A cursor replaces the number on the display. b. Enter the year using the dial pad.
Direct-Dial 37 Direct-Dial Direct-Dial programming allows you to call the Direct-Dial telephone assigned to your telephone by dialing a single digit. Use the Direct-Dial heading to specify the telephone directory number (DN) designated as the Direct-Dial telephone. 3. Time and date 4. Direct-Dial Direct-Dial Use the button, the display button and the dial pad to enter the internal number of the telephone to be designated as the Direct-Dial telephone.
38 Capabilities Capabilities Capabilities programming assigns restrictions and exceptions to Class of Service (COS) passwords, telephones, and lines. I I dial Class of Service 7. Password Dialing Filters A dialing filter is made up of restrictions and exceptions. These specify the external numbers which can or cannot be dialed from a telephone or on a line. After dialing filters are defined, they may be used as telephone (set) filters, line filters and line/set filters to manage outgoing calls.
Capabilities 39 Press the display button to enter a l wild card character that represents any digit in a sequence of numbers. For example You may need filters for three different types of users: Managers may require unrestricted dialing. Secretaries may need to be limited to calling the West coast office on line 03 only. Clerks may need to be limited to calling specific area codes and the West coast office.
40 Capabilities Programming hints can have up to 20 dialing filters (00 to 19). Filter 00 cannot be changed. Each programmable fitter can have up to 48 restrictions; there is no limit on the number of exceptions that can be allocated to any restriction. There is a maximum of 200 restrictions and exceptions allocated to the 24 programmable filters. For example, notice the reduction in the number of available restrictions and exceptions after each filter has been programmed.
Capabilities The l 41 is a “wild card” character that stands for any digit. You can use an asterisk * in a sequence of numbers in either a restriction or an exception. This character is often used as part of feature codes for other systems or for features provided by your central off ice. If you are using an earlier version of KSU software, the asterisk * is used as the “wild card”.
42 Capabilities Filter descriptions Filter 00 permits unrestricted dialing, and cannot be changed. Filter 01 is pre-programmed with five restrictions and some associated exceptions.
43 Telephone (Set) abilities Telephone (Set) abilities programming assigns dialing filters and specific settings to telephones.
44 Capabilities display button and the dial Use the [Show] button, the pad to enter the number of the Dialing filter to be assigned as the Line/telephone filter. Programming hints A maximum of 255 Line/telephone dialing filters may be applied to lines at telephones across the entire system. Telephone Administration Lock (Set Lock) Telephone Administration Lock limits the types of features that may be used or programmed at a telephone.
Capabilities 45 Programming hints A button is automatically assigned to a telephone that is programmed with Full Handsfree. Full Handsfree is always Telephone. disabled for an Automatic Handsfree Automatic Handsfree activates the Handsfree microphone and speaker when you make or receive calls by pressing a line display button to select the setting: button. Use the N (No) or Y (Yes). Programming hints You can program Automatic Handsfree only if the telephone has Full Handsfree set to Yes.
46 Caoabilities Page zone Each telephone can be assigned to one of three zones for receiving Page messages. A zone is any selection of telephones you want to group together, regardless of location. display button to select the setting: 1, 2, 3, Use the or NO. Programming hints The Page zone setting has no effect if the telephone has Paging set to No. Auxiliary Ringer This setting causes the Auxiliary Ringer (if installed) to ring when the telephone rings.
Capabilities 47 Call Forward On Busy Call Forward On Busy redirects an incoming call to another system when you are busy on a call, telephone on your or when you have Do Not Disturb activated at your telephone. Use the button, the display button, and the dial pad to program the internal number of the telephone that your calls are to be directed to. Programming hints Line Redirection takes precedence over Call Forward On Busy.
48 Capabilities When DND on Busy is turned on for the set, internal and private network callers hear a busy tone instead of ringing when you are on the telephone. External callers are transferred to the prime set used in your system. Press to toggle the setting on (Y) or off (N). Programming hints If you use DND on Busy, the line indicator for an external incoming call still flashes, but your telephone does not ring. Forward on busy takes priority over DND on busy.
Capabilities 49 Programming hints The Redirect ring setting has no effect if Disconnect Supervision is unavailable or was not enabled by your Customer Service representative. See the System features section of the Telephone features chapter for more information on Disconnect Supervision. Receive tones The Receive tones setting allows the system to accept and relay tones to the internal lines. Tones are required if you want to connect an answering machine or a fax on an internal line.
50 Caoabilities Priority Call This feature lets you call from your telephone and interrupt calls or override Do Not Disturb on another telephone. Use the display button to select the setting: N (No) or Y (Yes). Programming hints Apply this feature only to telephones from which such interruptions can be justified. Allow Last Number Redial A telephone’s ability to use Last Number Redial can be turned to select the setting: N (No) or Y (Yes). on or off.
Capabilities 51 Programming hints To accommodate the device attached to the you may want to lengthen or shorten the delay. If a modem or fax machine is you will want to keep the delay short. If a call attached to the to a fax machine or modem cannot be connected, try shortening the delay. If an individual is dialing the number for a fax machine or modem, you may want to make the delay a little longer. Line abilities Line abilities programming assigns dialing filters to lines.
52 Capabilities Password security Class of Service passwords for a system should be determined randomly, and should be changed on a regular basis. System users should memorize their COS passwords instead of writing them down. Employees’ COS passwords should be deleted when they leave the company. Programming hints A system can have a maximum of 20 six-digit COS passwords (00 to 19).
Capabilities 53 User filter The COS User filter replaces the telephone (set) filter or the line/set filter that would otherwise apply to a specific call. button, the display button, and the dial Use the pad to program the two-digit User filter. The default setting means that any other filters in place (telephone (set) filter or line/set filter) still apply. Line filter The COS Line filter replaces the line filter that would otherwise apply to a specific call.
54 Service Modes Service Modes Using Service Modes, you can control how the system responds to calls, depending on the time of day. Up to three different Service Modes can be programmed, each with unique ringing arrangements. speed dial Names 5. I Capabilities 9. Call Control telephones Control telephones are assigned to each external line and are used to control the Service Mode by allowing you to turn the Service Mode on or off for that line.
Service Modes 55 You can assign a Control telephone to more than one external line, but a line cannot be assigned to more than one Control telephone. Only one Service Mode applies at any one time to all external lines controlled by a given Control telephone. The default Control telephone for all lines is 21 Service Modes The three Service Modes are programmed in the same way.
56 Service Modes Manual allows you to turn the Service Mode on and off at any time from a Control telephone. The Service Modes feature code must be entered at the telephone to access this feature. Automatic allows you to pre-assign a stop and start time during which the Service Mode is active. You are still able to start and stop the Service Mode by entering the Service Modes feature code at a Control telephone. If you select this setting, you will have to program start and stop times.
Service Modes 57 Trunk Answer Trunk Answer allows you to answer, from any telephone, an external call which is ringing at another telephone in your office. This is useful if the other telephones have not been assigned the same lines as the telephone you are using to answer the call., You can change the Trunk Answer setting only if the Service Mode is set to Manual or Automatic. Use the N (No).
58 Password Password The Administration password allows access to Administration programming. This prevents unauthorized or unintentional changes to settings. To ensure security, distribute the password only to selected personnel, record your password in the Programming Record, and change the password periodically. The password is a one to six-digit number.
Log Defaults 59 Log Defaults If you subscribe to Call Display services, external calls can be tracked in a Call Log. Log Defaults programming customizes how log space is allocated to telephones throughout the system. Reset All Logs Use the button and the dial pad to enter the space display allocation for the Call Log at each telephone. Use the button to accept the settings and end Administration programming. The system automatically reallocates Log space.
60 Call Services Call Services If you subscribe to Call Display services, external calls are identified on the display. Call Services programming allows you to customize how this information is used. 5. 6. Modes numbers lines Auto Call Info Automatic Call Information allows you to specify which telephone displays the Call Display information when a call is ringing on an external line. (After the call is answered, Call Display information is always shown at the telephone that answered the call.
Call Services 61 Telephone (Set) Services Telephone Services programming allows you to customize how Call Display information is used at each telephone. Voice Message Logging telephone (set) Logging telephone allows you to specify the telephone that automatically logs Call Display information for calls on an external line. The line must appear on that telephone but it does display button to not have to be a ringing line. Use the select the setting: N (No) or Y (Yes).
62 Call Services First Display Depending on the services you subscribe to, Call Display information may contain up to three parts; the name of the caller, the number of the caller, and the name of the line in your system that the call is on. Use the display button to select the setting to be shown first for each telephone: Name, Number or Line. Programming hints The Call Information feature is used to display and scroll through all of the Call Display Information: the caller name, number and line number.
Copying settings 63 Copying settings Programmed settings for lines, telephones, and certain Capabilities can be copied to other lines or telephones. If many lines or telephones require the same settings, program one line or telephone, and then copy those settings. Line programming Line programming can be copied for Line abilities in the Capabilities section of Administration programming, and Ringing telephones in the Service Modes section of Administration programming.
64 Programming reminders Programming reminders The Programming reminders are a record of programmable users may need to know on a day-to-day settings which basis. Fill out whatever sections are programmed and must be known. Not all of the programmable features may be required information. Programmed settings can be determined from a review of the Programming Record. Photocopy and distribute the Programming reminders to each desk that has a telephone, or post them on the wall next to the telephone. DR5.
Programming reminders 65 telephones User name/location Internal number Page zone Prime telephone r Prime Telephone operator Internal number Lines answered at the Prime telephone Page zones Page zone Description 1 2 3 Line Pools Pool Accesscode Use A B - - - - C Miscellaneous programming Direct-Dial telephone Direct-Dial - - digit Call Park Prefix digit Dial first to make external calls PO842627 01 Owner’s Handbook
66 Programming reminders Call Pickup Groups Pickup Group Names of members of the group DR5.
Programming reminders 67 DR5.
68 Programming reminders Service Modes Service Mode 1 Service Mode 2 Name Name Service Mode 3 Name _ - - - - - - stop Time . Start Time . Start Time . Control telephone Start Time . . Extra-Dial telephone stop Time .
Answer a call Answering the telephone 74 Call Information 87 Call Pickup 101 Bring another person into a telephone conversation Conference 107 Group Listen 131 132 Privacy 107 Unsupervised Conference+ 107 Change your telephone defaults Button Inquiry Class of Service 112, 171 Contrast Adjustment 113 Customizing your telephone 113 Dialing Modes 122 Do Not Disturb 126 Feature programming 128 Language Choice 115 Line appearance 173 Line buttons 116 Lines 139 Telephones 153 Prime line 175 Private lines 174 Ring
70 Using features Using features To use a feature, enter the feature code and watch your telephone display for instructions. Different displays come up at different times, depending on how you invoke the feature and the choices you make while using the feature. If you want more information about a display, look it up in the Displays section of each feature listing. Availability of features Some features work only in certain circumstances.
Using features 71 One-line and two-line displays All telephones have LCD displays that give you information about your calls and guide you through features. The and M7208 Telephones have a one-line and M7324 Telephones have a two-line display. The display. The second line of a two-line display shows the functions of the three buttons directly below it. If you have a telephone with a two-line display, you can use these display buttons. Some and are simply shortcuts.
72 Using features Invalid code You have entered an invalid feature You have tried to use a feature that is not available in the present set-up of your system. You cannot use the feature you have chosen because your telephone is locked. See Telephone Administration Lock in Customizing your telephone. Dialing and answering the telephone Many features require you to dial telephone numbers. The displays associated with dialing are listed in the Dialing section.
Using features 73 If a feature code is programmed onto a memory button, you may be able to cancel the feature by pressing the memory button while the feature is active. If you change your mind in the middle of using a feature, you can Be aware that pressing back out by pressing [Feature] or disconnects any active call. Telephone Because the M7100 Telephone does not have any line buttons it sometimes works slightly differently from other telephones.
74 Answering the telephone Answering the telephone Answering Your telephone can receive many different types of calls. Your telephone’s display tells you what type of call you are receiving. The usual way to answer a call is to pick up the receiver, but there are several other possible methods, depending on how your system is set up and the type of call that is ringing. Callback When you direct a call you have answered to another telephone, the system monitors the call to make sure someone answers it.
Answering the telephone Depending on the setting in Administration Programming and the external information available, either the caller’s name or telephone number is displayed. When you transfer an external user, this information is displayed on the call to another recipient’s telephone. There will be a delay between the time your telephone first rings and when Call Display information is available.
76 Answering the telephone What line indicators mean ‰ Flashing on and off for equal lengths of time There is an incoming call on the line. Flashing on and off more quickly You have placed a call on hold. Flashing on for longer than off Someone else has put a call on hold on that line. On, not flashing You are connected to the call on that line or the line is in use elsewhere. Off The line is free. Rings you may hear A double beep every ten seconds A call has been camped to your telephone.
Answering the telephone You are connected to an internal call. to transfer You can press the call. TRRNSFER Either you are receiving an internal call from telephone 22 forwarded by telephone 21 or you have an Answer button for telephone 21 and an internal call from 22 is ringing on 21. 21 calling I You are receiving a call from telephone 21. You have received a Ring Again offer for a call to an internal telephone. To call the number again, press or the flashing internal line button.
78 Answering the telephone There is no call ringing at your telephone. If you have a flashing line button but your telephone is not ringing, you must press the line button to answer the call on that line. Hot in The telephone to which you have directed a call is not in service or is otherwise unavailable. The call is returned to your telephone. Nobody answered the call you parked. The call has come back to you.
Answering the telephone You have no free line buttons on which to receive a call. Release one of your current calls and try again to answer the incoming call. You have received a Ring Again offer for a line pool. To use the line pool, press or the flashing internal line button. On the M7100 Telephone, just lift the receiver. Otherwise, press or wait 30 seconds for the Ring Again offer to expire. For an explanation of Ring Again, see Dialing.
80 Answerina the telephone Notes There are three indications of an incoming call: ringing, a line button flashing, and a message on the display. You will not necessarily receive all three indications for any particular call. You may have a line that has been set up not to ring at your telephone. If so, you will see only a flashing line button. If someone makes a voice call to you, you will hear a beep followed by their voice. There are many possible combinations, depending on how your system is set up.
81 You can program memory buttons for one-touch dialing of internal or external telephone numbers. External 1. Press [Feature] 2. Select the button you want to program. This is not necessary Telephone. for the 3. If you want this autodialer to use a particular line or line pool, Telephone, select that line or line pool button. On the you can only select a line pool button . 4. Enter the number. 5. Press or [Hold]. Internal 1. Press 2. Select the button you want to program.
82 Button erased While programming External Autodial, you pressed or [Hold] before entering any digits. This erases the button. Enter the number you wish to program exactly as you would if you were dialing it yourself. You cannot program an button while you are on a call. Finish your call or place it on hold before button. programming an Enter the internal telephone number you wish to program. Press the memory button you want to program. and HOLD This display pertains only to the M7208 Telephone.
83 Notes If the power to your system is off for more than three numbers may be lost from the memory. days, numbers must be programmed onto memory buttons. They can not be programmed onto external or internal line buttons, the Handsfree/Mute button, or Answer buttons. You can program Host System Signaling codes as part of a button. See Host System number on an External Signaling. If you do not include a line selection in an autodialer, the call will use your Prime line, if you have one.
84 Call Forward Call Forward Forward your calls You can have all your calls forwarded to another telephone in the system. 1. Press 2. Enter the number of the internal telephone to which you want your calls forwarded. Forwarding remains in effect until you enter the Cancel Call Forward feature code. Cancel Call Forward [Feature] q You can start to receive calls again. 1. Press [Feature] Call Forward on Busy Call Forward on Busy redirects calls to another telephone when you are busy with a call.
Call Forward 85 Related features Do Not Disturb You can use the Do Not Disturb feature to forward your calls to the Prime telephone. Line Redirection Note the differences between Line Redirection and Call Forward. Call Forward forwards all calls that arrive at a particular system. Line telephone to another telephone within the Redirection redirects only the lines you specify, no matter which telephones they appear on, to a telephone outside the system.
88 Call Forward Notes When a call is forwarded, it does not ring but its line indicator still flashes on your telephone. You can answer the call by pressing the button next to the flashing indicator. If the telephone to which you forwarded your calls does not have the same external lines as your telephone, the forwarded calls appear on internal line buttons. Telephones that have Call Forward on Busy active can still receive Priority calls. Call Forward on Busy does not forward camped calls.
Call Information 87 Information Call Information allows you to display information about incoming calls. This information is more detailed than the Call Display information you automatically receive. See the Answering the telephone section in this chapter for details. For external calls, you can display the caller’s name, telephone number, and the line name. For an internal call, you can display the name of the caller and their internal number.
88 Call Information Display Call Information for a call on hold 1. To obtain information about your held call, press 2. The display shows 3. Select the line on hold. 4. If the call is an internal call, the caller’s name and internal number are displayed. OR If the call is an external call, the caller’s name is displayed. a call. To obtain more information about an external call: For a one-line display, press q repeatedly to display more information about the call.
Call Log 89 Call Log Call Log creates a list of records of incoming external calls. The log could contain the following information for each call: sequence number in the Call Log, name and number of caller, indication if call was long distance, indication if call was answered (and identification of who answered it), time and date of the call, number of repeated calls from the same source, and name of the line that the call came in on. Call Log has many benefits.
90 Call Log Choose Logging Options You can select the type of calls that will be stored in your Call Log. 2. If the default has not changed, the display shows answered. If you want to log calls that were not No or (Feature] answered, press OR or q to display the next selection. Press 3. The display shows If you want to log calls that were unanswered at your telephone but answered or elsewhere in the system, press OR or q to display the next selection. Press 4. The display shows all calls.
Call Log 91 To manually log an external call: 1. Press OR Press a memory key programmed with this feature code. (See the Feature programming section in this chapter.) Use Autobumping Since your log has a set number of entries that it can hold, what to do Autobumping is a feature that lets you tell when your log becomes full. When Autobumping is on, a new log entry causes the first entry to be deleted. If Autobumping is off, system will not log new calls when your log is full. your 1.
92 Call Log Navigate within Call Log You can navigate within your Call Log to view a particular log entry. You can also scroll within an entry itself. To scroll through an entry, press or OR To view the next entry, press or q . OR . To go back to the previous entry, press q 2. To exit, press Erase Log Items It is necessary to routinely erase read log items to make space for new items in your log. 1. Navigate to the item you want to erase. 2. Press or 3.
Call Log 93 Call from Call Log You may find it helpful to place calls from within your Call Log. Each stored caller number may vary according to the information associated with that particular call. If the caller number involves a or PBX system, the first few digits may need to be “trimmed” to make the caller number dialable. If the number that you want to call is long distance or uses line pool access, digits may need to be added to the beginning of the number. Place a call 1.
94 Call Log Optional Password You have the option of accessing your Call Log through a password. If you forget your password, there is a facility in Administration programming to clear it (and then you could enter a new password from your telephone). Assign a password to your Call Log 1. Press [Feature] q q . The displays shows 2. 3. Enter your four-digit password. The display shows Re-enter your four-digit password. The display shows Password changed, which confirms that your password has been assigned.
Call Log 95 Delete an assigned password After assigning a password to your Call Log, you may later decide that you do not want to use a password at all. 1. Press [Feature] The display shows Old 2. Enter your old password. The display shows New 3. Press No or [Hold]. The display shows assigned, which confirms that your password has been deleted. Related features Call Information The same Call Display information as in Call Log is displayed, but it is not recorded in a log.
96 Call Log The Autobumping feature is active. The Autobumping feature is deactivated. One or more calls have been autobumped. There is one new item in the Call Log. There are two or more new items in the Call Log. The call was successfully logged with Your active call must be held or released before entering Call Log. The external line is in use. The item was erased from the Call Log. This display shows that this call was answered at telephone 21. This display shows that this call was manually logged.
Call Log 97 This appears before the first “New” item when navigating from the “Old” items to the “New”. All lines in the pool are in use. No information is available on the call. I No No log space has been assigned to the telephone. assigned There are no new calls in the Call Log. No old items I No I There are no old or “viewed” items in the Call Log. The resume item is no longer in the Call Log due to Autobumping, repeat call update, or log reallocation. The caller’s name is private.
98 Call Log Notes You may want to use the punch-out overlay, which is provided in Log Feature Card. This card is available in a separately the orderable Call Display Key Cap Kit. Please contact your Customer Service representative. The default log size is zero items. This size can be changed in Administration programming. The long distance indicator may not be shown in the log, depending on the Call Display services provided by your local telephone company.
Call Park 99 Park Park a call You can suspend a call so that it can be retrieved from any telephone in your system. 1. Press 2. Use the Page feature to announce the retrieval code displayed by your telephone. Retrieving a parked call 1. Select an internal line. OR Telephone, pick up the receiver. If you have an 2. Dial the call park retrieval code. Displays You will see some of these displays while parking a call. You may see some of these displays while retrieving a parked call.
100 Call Park You have tried to park a conference call. Split the conference and park the calls separately. The person who retrieves the calls can reconnect the conference. Record the code shown. Use Page q ) or press to announce the call and its retrieval code. Both available retrieval codes are in use. Transfer the call or take a message instead. Notes When you park a call, the system assigns one of two codes for the retrieval of the call.
Call Pickup 101 Call Pickup You can pick up a call that is ringing at another telephone. Directed Pickup You can answer any telephone that is ringing in your system 1. Press 2. Enter the internal number of the ringing telephone. Group Pickup [Feature] Your system can be divided into as many as four pickup groups. If you are a member of a pickup group, you can pick up a call that is ringing at any telephone in your pickup group. 1.
102 Call Your telephone is not a member of a pickup group. You have tried to pick up a call when you have no line button available. Pickup I (Pickup) There is no call that you can pick up or the call that was ringing has already been answered. (Trunk Answer) The call that is ringing is on a line that is not in a Service Mode. You have attempted to pick up a call on someone else’s private line. Pickup: Enter the internal number of the telephone that is ringing. (You may use an Internal button to do this.
Call Pickup 103 If there is more than one incoming call on lines in a Service Mode, the Trunk Answer feature picks up the external call that has been ringing the longest. Telephones can be assigned to one of four pickup groups in Administration programming. PO84262701 DR5.
Call Queuing 104 Call Queuing When you have more than one call ringing at your telephone, you can choose the call that has the highest priority. 1. Press 2. The system connects you to the call that has the highest priority. Notes Call Queuing answers external incoming calls before callback calls, and answers callback calls before camped calls. Call Queuing can be programmed onto a memory button. DR5.
Camp-On 105 Camp-On Camp a call You can send an external call to another telephone, even if all its lines are busy. 1. Press 2. Dial the number of the telephone you want to camp the call on. Related features [Feature] Transfer Camp-On is a variation of the Transfer feature. Displays You will see some of the following displays while camping a call. You tried to camp a call to a telephone that already has a camped call. The call has come back to you.
106 Camp-On The telephone to which you camped a call did not answer the call. The call has come back to you. Press or the line button to reconnect to the call. On the Telephone, just pick up the receiver. (Line 01 hung A call you camped has come back to you, but the caller hung up before you could reconnect. You have no call to camp. If the call you want to camp is on hold, take it off hold and then camp it.
Conference Conference 107 [Feature] Create a conference You can talk to two people at once. 1. Make sure you have two calls, one active and one on hold. 2. Press 3. Take the held call off hold (this is automatic on the M7100 Telephone). Conference using Privacy Normally your calls are private; no one else can pick up your line and join in your conversation.
108 Conference Independently hold two calls For all telephones except the Telephone, you can put the two people on hold independently so that they cannot talk to each other. 1. Press the line button of one person. The other person is automatically put on hold. 2. Press The second person is put on hold. You can re-establish the conference. 1. Take one call off hold. 2 Press [Feature] 3. Take the other call off hold.
Conference 109 Related feature Unsupervised Conference You can permanently disconnect yourself from the conference and leave the other two people talking by pressing However, if both of the other people are outside the system, there are some restrictions: at least one of the outside callers must have called you and that call must be on a disconnect supervised line. Displays You will see some of these displays while using the Conference feature.
110 Conference You have tried to use Privacy Control when you are not on a call. Make second call You have tried to set up a conference call while connected to only one caller. Put your first call on hold, make a second call, and enter the Conference feature code again. You have put a conference call on hold, then tried to get another line. Your telephone can handle only two lines at a time, and your conference call is using both of them.
Conference 111 Notes Only the person who established the conference can process the conference in any of the ways just described. The Conference feature supports only three people. If you are using an Telephone: Your conference is connected as soon as you enter the Conference feature code. There is no need to take the second call off hold. To split a conference, press q . Then, press [Hold] to change from one caller to the other. You cannot independently hold two calls.
112 COS Password COS Password Change your Class of Service A Class of Service password is a six-digit code that lets you switch from your current Class of Service to one that lets you dial numbers prohibited by your current Class of Service. 1. Press 2. Enter your COS password. Displays You will see the first of these displays when entering a COS password, you may also see the second. (Blank display) Enter your password. It will not be shown on the display.
Customizing your telephone 113 your telephone You can change the way a telephone works in several ways. Some of the following features are assigned to telephones in Administration programming. You can turn other features on and off at individual telephones. Automatic Handsfree Automatic Handsfree lets you make or answer a call without button. The having to pick up the receiver or press the telephone’s internal microphone and speaker turn on automatically when you make or answer a call.
114 Customizing your telephone Dialing Modes You can set the dialing mode of your telephone. Press [Feature] 2. q . Choose the dialing mode you want. supports three dialing modes: Automatic Dial, Pre-Dial, and Standard Dial. All three modes support on-hook dialing. (On-hook dialing means dialing a call without picking up the receiver.) The special features of the Automatic and Pre-Dial modes are available only when you dial on-hook.
Customizing your telephone 115 You can pre-dial both external and internal numbers. You must, however, select the correct type of line (external or internal) for the type of number you have entered. If all the lines on your telephone are busy, you will not be able to enter a telephone number. If your telephone starts ringing while you are pre-dialing a number, you can stop the ringing by turning on Do Not Disturb This does not affect numbers you are entering.
116 Customizing your telephone You can select either English or the alternate language at each telephone. When your system is first installed, all telephones will use English. You can program a memory button for one-touch switching between languages. Program q q onto the button. Pressing the button will switch you back and forth between English and the alternate language. q q cannot be programmed onto a memory button. One of the following displays will appear when you enter a language choice feature code.
Customizing your telephone 117 Press the button of the line you want to move. Press or when you have finished moving lines. Press the button you want to move the line to. Neither of the buttons is erased. The lines, or the line and feature, simply switch places. The button you are trying to move is not a line button. If you are trying to switch a line and a feature, move the line to the feature button and not vice versa. Pulse/Tone Dialing Each external line is set to either pulse or tone dialing.
118 Customizing your telephone This is the display you will see when choosing a ring type. Press q , q ,q You hear the selected ring for two seconds. Repeat until you hear the ring you prefer, then press [Hold] Ring Volume You can set the volume at which your telephone rings. 1. q Press 2. Press .The telephone will ring. to adjust the volume. This is the display you will see while setting Ring Volume. Press either side of the volume bar to adjust the volume.
Customizing your telephone 119 Related features q You can program your telephone’s memory buttons to dial feature. frequently used numbers with the Feature programming [Feature) You can program feature codes onto your telephone’s memory buttons using the Feature programming feature. Speed Dial programming q You can program Personal Speed Dial numbers onto Speed Dial codes 71 to 94 using the Personal Speed Dial programming feature. PO84262701 DR5.
120 Dialing Dialing One of the most important features of your telephone system is the ability to dial telephone numbers. Many features require you to dial telephone numbers. The displays associated with dialing are listed here. Note: When dialing telephone numbers keep in mind that if there is a 10 second pause between dialing one digit and the next, the call will be cancelled by the system. You must reenter the dialing sequence from the beginning.
Dialing 121 [Feature] Last Number Redial You can redial the last external number you dialed. 1. Press (Feature] Last Number Redial is enabled in Capabilities programming. Ring Again If you can’t get through to someone on your system because their telephone is busy or there is no answer, you can system tell you when they hang up or next use have the their phone. 1. Press before you hang up. You can also use Ring Again to tell you when a busy line pool becomes available.
122 Dialing Dialing modes supports three different methods of dialing. They are described in the Customizing your telephone section under the heading Dialing Modes. Line Pools Line pools give you access to many external lines. Priority Call If you get a busy signal when you call someone in your office, you can interrupt them using Priority Call. Speed Dial The Speed Dial feature lets you dial programmed numbers by entering Speed Dial codes.
Dialing 123 Wait for the telephone to be to use the answered, or press Ring Again or Messages features. Wait for the telephone to be answered. If no one answers, you may press to use the Ring Again or Messages features, or press PRIORITY to make a Priority Call. You cannot use Ring Again on your current call. You can only use Ring Again while you have a busy signal on an internal call or line pool request or while an internal call is ringing.
124 You have not dialed an external telephone number since the last power interruption or system reset. Either you have no Prime line or your Prime line is busy. Select a line manually before dialing. selected You have tried to save the number of an incoming call. You can only save numbers that you have dialed yourself. You have tried to use Saved Number Redial, but have not first saved a telephone number. The Saved Number Redial memory is empty.
Dialing 125 You have dialed your own number. Notes The maximum number of digits that Last Number Redial or Saved Number Redial records is 24. You can copy the telephone number from a Last Number Redial button. Simply or Saved Number Redial button onto an enter the Last Number Redial or Saved Number Redial feature feature asks you to enter a number. code when the Each telephone can save only one number at a time with Saved Number Redial, not one number for each line. PO84262701 DR5.
126 Do Not Disturb Do Not Disturb Do Not Disturb You can stop calls from ringing at your telephone. 1. Press Only Priority Calls will ring at your telephone. A line button will flash when you receive a call, but the call will not ring. You can refuse to answer a particular call when it is ringing at your telephone. You can also refuse a Priority Call if all of the lines on your telephone are busy. 1. Press [Feature] Cancel Do Not Disturb You can cancel Do Not Disturb. 1.
Do Not Disturb 127 Displays Your telephone is in Do Not Disturb mode. To cancel Do Not Disturb, q press Your telephone is receiving calls normally. Note If you use Do Not Disturb while an external call is ringing, the call will be forwarded to the Prime telephone. It may also be answered by anyone whose telephone shares the line it is on. Once you turn Do Not Disturb on, calls will be forwarded to the Prime telephone only if there is no other telephone on which the line appears.
128 Feature programming Feature programming Program a button You can program a feature code onto a memory button. q 1. Press . 2. For all telephones other than the the button you want to program. 3. Enter the feature code you want to program onto the button. Telephone, select q Erase a button You can erase a memory button. q 1. Press feature code. . This is actually the External 2. For all telephones other than the the button you want to erase. 3.
Feature programming 129 Displays You will see some of the following displays while programming, erasing, or checking buttons. A variety of displays appear in Button Inquiry. See the appropriate feature description in this chapter for a list of displays pertaining to the use of a feature programmed onto a memory button. Press q to move either right or left, or press or to view a number that is too long to fit on the display. Press or when you are finished.
Feature programming You cannot program a feature button while you are on a call. Hold or release Press the button you want-to program the feature onto. Press the button you want to check. Press or EXIT when you are finished. This display pertains only to the M7208 Telephone. To erase a button, press and HOLD To erase a button, press press I or You have tried to use Button Inquiry while you were on a call or had calls on hold.
Group Listen l-31 Group Listen Group Listen You can let people in your office listen in on a call. 1. Press [Feature] q . You will hear the caller’s voice through your telephone’s speaker. 2. Continue to speak to the caller through the telephone receiver. The caller will not hear people in your office. Cancel Group Listen [Feature] qq You can cancel Group Listen for the current call. 1. Press Group Listen is canceled automatically when you hang up the Group Listen call.
132 Handsfree/Mute Han&free/Mute Make calls without lifting the receiver You can make calls without lifting the receiver. However, you must have a Prime line assigned to your telephone. Press The telephone’s internal microphone and speaker are automatically turned on. 2. Dial your call. 3. Speak normally. Answer calls without lifting the receiver You can answer calls without lifting the receiver. 1.
133 Handsfree to regular call You can turn a handsfree call into a regular call. 1. Lift the receiver. Notes The indicator next to is solid when you are in Handsfree mode. It flashes when you mute the microphone. In open-concept environments, use the receiver or a headset when Handsfree communication is not necessary, or when you need privacy during a call. Always tell the person you are speaking to that you are using Handsfree, and let them know who else is listening to the conversation.
134 Hold Hold [Hold Put a call on hold You can temporarily suspend a call. 1. Press When a call is on hold, its indicator flashes on all telephones that have access to the line. The call can be retrieved from any of these telephones. Retrieve a held call You can connect to a call on hold. 1. Press the flashing line button of the held call. Automatic Hold You can switch from one call to another. 1. Press the line button of the caller you want to speak to.
Hold 135 Exclusive Hold You can put a call on Exclusive Hold so that it can be retrieved only at your telephone. 1. Press q or [Feature] [Hold]. The line appears busy on all other telephones, and the call cannot be picked up by anyone else in the office. on Hold External callers can hear either music, a periodic tone, or silence while they are on hold. In order for your caller to hear music, your company must have installed a music source. WARNING In accordance with U.S.
136 Host System Signaling Host System Signaling You can access Host systems, such as Private Branch by using Host System Signaling Exchanges (PBX) from features (also known as End-to-End Signaling). These features either send a special signal to the host system or allow you to program delays required by host systems onto External buttons or Speed Dial codes.
Host System Signaling 137 Programmed Release The Programmed Release feature performs the function of the button in a programmed dialing sequence. When the system encounters a Programmed Release at the end of a programmed dialing sequence, it hangs up the call after the numbers are takes up two of dialed. The Programmed Release symbol the 24 spaces in a programmed dialing sequence. Run/Stop Run/Stop inserts a break point into a sequence of dialed numbers or characters used for automatic dialing.
138 Host System Signaling Displays You may see this display while entering Host System Signaling codes. You have entered a code that can only be used in a programmed or Speed Dial sequence, not on a call you dial directly. Programmed Release and Run/Stop are for use in programmed dialing sequences only. Note If your external telephone lines are programmed for Pulse dialing, after you can temporarily switch to Tone dialing by pressing telephone selecting the line.
Line Pools 139 Line Pools [Feature) Use a line pool A line pool is a group of external lines that can be shared by many telephones. You can use a line in a line pool to make an external call. 1. If you have a free internal line, dial a line pool access code on an internal line. (You do not need the Line Pool feature code.) OR If you have no free internal line, press [Feature] q and then a line pool access code.
140 Line Pools You have tried to access your line pool, but there are no lines in the line pool or all the lines are busy. Use Ring Again or call again later. Notes You do not usually need to enter the Line Pool feature code to use a line pool. Simply dial the line pool access code on an internal line. If you have no free internal lines, you will need to use the feature code to get a line pool. You will also need it to program access to a specific line pool onto a memory button.
Line Redirection Line Redirection 141 [Feature] q Redirect a line Line Redirection lets you send your external calls to a telephone outside the office. You may choose to redirect all your external lines or only some of them. q 1. Press . 2. Select the outgoing line to be used for redirected calls. 3. Enter the number to which calls will be redirected and press or [Hold]. 4. Select the lines to be redirected and press or [Hold]. Cancel Line Redirection You can cancel Line Redirection. 1.
142 Line Redirection Displays while redirecting lines You will see some of the following displays while programming Line Redirection. The displays you see while canceling redirection are listed after this chart. See the Dialing section for displays that occur while entering telephone numbers. You cannot perform line redirection on Telephone. an You have tried your telephone to this feature. section in the Denied to redirect calls, but is not allowed access See the Allow redirect Programming chapter.
Line Redirection 143 You are attempting to redirect a line and the line you have chosen is the outgoing line you have selected as a destination. You cannot redirect a line to itself. Select another line. Enter a valid line pool access code. Programmed This message appears when you have successfully redirected a line or successfully canceled redirection of a line. You have attempted to redirect a line, but someone else has already redirected that line.
144 Line Redirection The line you are attempting to redirect cannot be redirected because it is not a disconnect supervised line. Your Customer Service representative assigns disconnect supervision to lines. Displays while canceling redirection You will see the following displays while canceling Line Redirection. This line is redirected by someone else. Press OVERRIDE or q to cancel redirection of the line. Press the lines that are no longer to be redirected. The lines light up as you press them.
Line Redirection 145 While you are programming Line Redirection you will only receive an indication of calls that actually ring at your telephone. The system does not check that the number you give for line redirection is a valid one. If you redirect to an invalid number, redirection will fail. Using an External Autodialer to enter the redirection number helps avoid this possibility. An External Autodialer used for line redirection must have a specific line programmed onto it.
Long Tones 146 Long Tones The Long Tones feature lets you control the length of a tone so that you can signal devices such as fax or answering machines which require tones longer than the standard 120 milliseconds. q q 1. While on a call, press . 2. Press the dial pad buttons to produce the appropriate tones. Each tone will sound for as long as you hold down the button. Long Tones is canceled automatically when the call is released.
Messages 147 Messages The Messages feature allows you to send a message to another user, and lets you know if you have any messages waiting. As well, the Messages feature uses a Message Waiting List to keep a record of your internal messages and your (external) voice mail messages, if the service is provided by your telephone company.
Messages 148 Cancel a sent message You can cancel a message that you have sent to someone. q 1. Press [Feature] . The display shows 2. Enter the internal number for the message that you want to cancel. for: Notification of message(s) If another user in your system or your Voice Message Center has sent you a message, your display reads for or for YOU. If you also have items in Calls. your Call Log, your display reads Enter your Message Waiting List To enter your Message Waiting List: 1.
Messages 149 Remove items from your List You can erase an internal message or clear a message you have received from your Voice Message Center. When you clear this message from your Message Waiting List, it still exists at your Voice Message Center until you erase it there. To erase a voice message, refer to your Voice Message Center documentation. 1. From an idle telephone, press [Feature] q to erase or clear the first message (either an internal message or a message from your Voice Message Center).
150 Messages I Dial the internal number to which you sent the message you wish to cancel. You have cleared an external message from your Message Waiting List. The message itself still exists in your Voice Message Center until you erase it there. You have erased an internal message. This message does not pertain to Telephones. If you try to access your Message Waiting List while on an active call, this display advises you to hold or release the present call.
Messages I 151 Enter the internal number of the telephone to which you would like to send a message. This indicates that one item in your List, and there are entries in the Call there is more than Message Waiting one or more new Log. You have more than one item in your Message Waiting List, and you have no new entries in your Call Log. Press to review the messages. You have no line button free with which to reply to a message.
152 Messages Notes You can send up to four messages to different telephones, including your Voice Message Center. If your telephone is a Direct-Dial telephone, you can send up to 30 messages. You can receive up to four messages from different telephones, including your Voice Message Center. The single message from your Voice Message Center may pertain to several voice messages. Any message can be canceled either by the person who sent it or by the person who received it.
Telephones 153 Telephones This section covers the basic features of your and optional equipment that may be attached to it. telephone Buttons Feature button You use the Feature button to invoke features section. Using features. See the Hold button You use the Hold button to put calls on hold. See the Hold display button on section. It is also used in place of the telephones with one-line displays.
154 Nor-star Telephones More than one secretary may have an Answer button for a single manager. This allows two or more secretaries to handle calls for a busy manager. Similarly, one person can handle calls for up to four other people, using separate Answer buttons for each person. A secretary’s telephone should have a memory button with an button for the indicator programmed as the Internal manager’s telephone. This allows the secretary to call the manager and to deal efficiently with incoming calls.
Telephones 155 Release button Pressing ends a call. You do not have to put the receiver also ends feature programming. down. While you are on a call, do not press to end a feature you are using (such as Show Message). If you do, you will disconnect instead. the call. Use Volume bar The volume bar controls the volume of the receiver, telephone ring, Handsfree speaker, headset and background music. Press to adjust the volume.
156 To change to a Handsfree call while you are on a call using your headset, unplug your headset. Your telephone’s microphone and speaker turn on and the call becomes a Handsfree call. (It is a good idea to put the call on hold while you do this.) You may see this prompt when you try to use a headset. You are attempting to use a headset, but Handsfree/Mute is not programmed for your telephone.
Page 157 Make a page announcement You can make announcements over the system. The tone preceding a page announcement up to now was always on. Now it is possible to turn the page tone off for all users in Configuation programming. This is convenient if the office environment is often busy with Page Announcements. q 1. Press . 2. Choose a page type. 3. If necessary, choose a zone. 4. Make your announcement. 5.
158 Page Displays You will see some of these displays while making a Page announcement. Your telephone has not been programmed to allow paging. Enter the desired zone number (O-3) or press page to all zones. (0 equals all zones.) You have entered a page zone code that is not between 0 and 3. Select the type of page you want by pressing: q or Internal Page q or External Page q or Combined Page The time allotted for paging has expired. .
Page 159 Make sure that everyone who needs to make page announcements has a list showing who is in each page zone. See the Programming reminders section in the Programming chapter. PO84282701 DR5.
160 Priority Call Priority Call If you get a busy signal when you call someone in your office, you can interrupt them. If the Do Not Disturb feature is on at the telephone of the person that you are trying to reach and that telephone is idle, you can override Do Not Disturb. Use this feature for urgent calls only. 1. Press 2. Wait for a connection, then speak. A person who receives a Priority Call while on another call has eight seconds to accept or reject the call.
Priority Call 161 Notes You can make a Priority Call only while your telephone display shows one of the following prompts: If Call Forward is active at the telephone you are trying to reach, your call will be forwarded. If the telephone receiving the Priority Call is in a conference call, the other two parties are automatically put on hold when the Priority Call is accepted. Permission to make Priority Calls from a telephone is given in Administration programming. PO84262701 DR5.
Service Modes 162 Service Modes Switch to a Service Mode You can use Service Modes to make your system behave differently at different times of day. For instance, all incoming external calls can be directed to a security guard’s telephone during the night, or calls to one receptionist can be directed to another receptionist during lunch. You can activate a manual Service Mode or override an automatic Service Mode. Press [Feature] on a Control telephone.
Service Modes 163 Notes A Service Mode allows you to change which lines ring at which telephone, to activate or deactivate the auxiliary ringer for certain lines, and to have calls to the Direct-Dial telephone ring at the Extra-Dial telephone. Service Modes can be programmed to begin automatically at certain times or they can be turned on and off at the Control telephone. Service Modes are set up in Administration programming.
164 Teleohones Special Telephones You can assign several special functions to the telephones in system. Except where noted, you do not need your special hardware. A special function is assigned to a telephone either by your Customer Service representative in Configuration programming or by you in Administration programming. Control telephone The Control telephone lets you place the external lines for which it has responsibility into and out of Service Modes. See Service Modes.
Special Telephones 165 Extra-Dial telephone In Service Modes, a second telephone can be assigned to ring on calls made to the Direct-Dial telephone. There may be one Extra-Dial telephone for the Direct-Dial telephone, and it may be a different telephone in each Service Mode.
166 Special Telephones line The Hotline has been set up to dial an external number on a Prime line but the Hotline telephone does not have a Prime line. This must be corrected in Configuration or Administration programming. The Hotline has been set up to dial an external number on a Prime line but the Hotline telephone has an internal Prime line and no access to line pools. This must be corrected in Configuration or Administration programming.
Speed Dial Speed Dial 167 [Feature] Make a Speed Dial call You can quickly dial external telephone numbers that have been programmed onto Speed Dial codes. 1. Press [Feature] 2. Enter the appropriate two-digit Speed Dial code. supports two types of Speed Dial codes, Personal and System. System Speed Dial codes are from 01 to 70. You can assign numbers to System Speed Dial codes for the entire system in Administration programming.
168 Speed Dial Displays You will see some of these prompts while using or programming Speed Dial. Continue entering the number you wish to program. You can change the number by pressing the left side of the When volume bar or by pressing you are finished, press or You have tried to program a Personal Speed Dial number while someone else on the system is in Configuration or Administration programming.
Speed Dial 169 This display pertains only to the M7208 Telephone. If you want to program a line or line pool selection for this Speed Dial, select the line or line pool button. Otherwise, enter the telephone number you wish to program exactly as you would if you were dialing it normally. When you are finished, press [Hold]. and HOLD If you want to program a line or line pool selection for this Speed Dial, select the line or line pool button.
170 System features System features The following system features are available for the entire system, with the exception of Disconnect Supervision. The availability of Disconnect Supervision is dependent on the presence of an Open Switch Interval (OSI) message. Accidental Disconnect Protection If you accidentally drop the receiver back into the telephone cradle while answering a call, you can quickly retrieve the call. 1. Pick up the receiver again or press connected to your call.
System features 171 The music stops automatically if you make or answer a call. Your Customer Service representative makes this feature available to all telephones in Configuration programming. You will need to supply a music source, such as a radio, attached to your KSU. Cancel Background Music You can cancel Background Music. 1. Press Class of Service The Class of Service for a call consists of all the features and lines available to you for that call.
172 System features Lines The following features and characteristics are associated with the use of lines. Disconnect Supervision Disconnect Supervision is available when an Open Switch Interval (OSI) message is provided on a line by the public telephone system. If Disconnect Supervision is available, your Customer Service representative assigns Disconnect Supervision to lines in Configuration programming.
System features 173 A line indicator that has been solid for a long time is the only real indication that a line is hung. However, the solid line indicator may also indicate a genuine call in progress. Make reasonably sure that the line is indeed hung before clearing it or you may cut off a real conversation. You can clear a hung line only at the telephone that was used to redirect the line. 1. Press redirect the line. 2. Press the button of the redirected line. 3. Press or q 4.
174 System features Prime line Your telephone can be programmed to select an internal or external line or a line pool automatically whenever you lift the receiver or press This is your Prime line. Your Customer Service representative assigns your prime line in Configuration programming. Ringing Line Preference Each telephone in the system can be programmed by your Customer Service representative to ring or remain silent for incoming calls on any external lines that appear on the telephone.
Time features 175 Time features The Time features let you check the present time and how long you have spent on a call. q Call Duration Timer You can see how long you spent on your last call or how long you have been on your present call. 1. Press 2. Read the display. Show Time You can see the present date and time while you are on a call. 1. Press [Feature] . 2. Read the display. Displays One of the following displays will occur when you use a Time feature.
176 /Transfer Transfer Transfer a call You can transfer a call to a telephone in your external to 1. system or Make a call, answer a call or take a call off hold. q 2. Press or (or [Transfer] if programmed). 3. To transfer within the system: dial an internal button. telephone number or press an Internal OR To transfer external to press a line button and dial the number of the person to whom you want to transfer the button. call, or press an External 4.
Transfer Unsupervised 177 Conference You can create an Unsupervised Conference by dropping out of a conference you established, leaving the other two to talk to each other. If both parties are external, certain restrictions apply. See Notes at the end of this section. 1. Establish a Conference call as described in Conference. 2. Press programmed). q or (or [Transfer] if If you are unable to establish an unsupervised conference, you can put the conference on hold. See the Conference section.
178 /Transfer The person to whom you transferred an external call has Do Not Disturb active on their telephone. Press or the flashing line button to reconnect to the call. On the Telephone, lift the receiver. The internal caller you were trying to transfer hung up before the transfer was complete. The internal user to whom you were trying to transfer the call hung up before the transfer was complete. The person to whom you transferred an external call did not answer.
Transfer Line UP I 179 The external caller you were trying to transfer has hung up before the transfer was complete. to transfer the call on line Press 01 to telephone 21. Press if, after talking to the person at internal number 21, you decide to transfer the call to someone else. You have tried to use the Transfer feature when you have no call to transfer. The telephone to which you are trying to transfer a call is out of service. The person to whom you tried to transfer a call is on another call.
180 Transfer Dial the internal telephone number of the person to whom you want to transfer the call. If you are already connected to that person, press the line button of their call. Notes If an external call is transferred to a busy telephone, or not answered after a few rings, the call automatically rings you back and the display indicates that the telephone was busy or that no one answered. Callback doesn’t apply when an external call is transferred to an external number.
Voice Call 181 Voice Call Make a voice call You can make an announcement or begin a conversation through the speaker of another telephone in the system. 1. Press Mute Voice Call tones When a Voice Call begins at your telephone, you hear a beep every 15 seconds as a reminder that the microphone is on. You can stop it beeping. 1. Pick up the receiver or press Handsfree Answerback If Handsfree Answerback is assigned to your telephone, you can respond to a Voice Call without touching the telephone. 1.
182 Voice Call Displays You will see some of these displays while making a Voice Call. Dial the internal number or press the internal button of the person to whom you want to speak. r call I The telephone receiving the call cannot accept Voice Calls for one of the following reasons: it is active or ringing with another call; it is in Call Forward mode; it is in Do Not Disturb mode; it has Voice Call Deny turned telephone. on; it is not a Your call proceeds automatically as a regular ringing call.
telemanuals.com This chapter includes reproductions of the Telephone Telephone User Cards. To best Feature Card and the assist your co-workers, you should use these cards to familiarize feature operation and with the yourself with general Telephone model.
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telemanuals.com Telephone Feature Card Using a feature 185 1. Press (Feature], and enter the desired feature code on the dial pad OR Press the programmed memory button. 2. Follow the display messages. On M7310 and M7324 Telephones, some features are also available on the display buttons. Programming a feature on a memory button 1. From an idle telephone, or with your calls on hold, press q 2. Press the memory button that you want to program. (This step is not required on the M7100 Telephone.
telemanuals.com Telephone Feature Card Language Choice S e l e c t s t hqe Eq n g l i s h l a n g u a g e f o r t h e t e l e p h o n e d i s p l a y . Moving Line Buttons Changes q t h e qp o s i t i o n o f a l i n e b u t t o n . R e m e m b e r t o s w i t c h t h e button caps after the line button is moved. Lines cannot be moved to positions occupied by or buttons. This feature is not available on the Teleohone. Selects the alternate language for the telephone display.
telemanuals.com Telephone Feature Card Personal: Programs a telephone number into a Personal Speed Dial code (from 71 to 94). Programming a Personal Speed Dial code: 1. Press q to enter Personal Speed Dial codes. 2. Enter a two-digit code (from 71 to 94). 3. To program a line as part of the Speed Dial code, press a line button or a line pool button. 4. Enter the telephone number to be assigned to that code. Telephone numbers cannot exceed 24 digits. 5. Press or to finish programming.
telemanuals.com 188 Telephone Feature Card Call Duration Timer Call Log Briefly displays the length of your current call. If your telephone is idle, the length of your most recent call is displayed. O p e n s y o uqr C a l l L o g t o v i e w s t o r e d c a l l e r i n f o r m a t i o n . T h e C a l l Log displays use special characters. A new item in the Call Log is underlined. Answered calls are identified. Long distance calls are identified. The displaved information has been truncated.
telemanuals.com Telephone Feature Card Call Forward Sends your calls to another telephone in your q Call Information system. Cancel Camp-On: Re-routes a call to another telephone even if all its lines are busy. (Feature] B r i e f l y d iq splays the name, number and line name of a ringing or held call. Press or repeatedly to cycle through the three displays of information.
190 Group Listening Telephone Feature Card Allows you to use both the receiver and your speaker at the same time while you are on a call. Use the Mute feature on the button to disable the telephone microphone. If you experience feedback, turn the volume down, and before hanging up, press Cancel q q Line Redirection+ Redirects one or more lines on your telephone so that calls coming in on the line(s) are directed to one or more locations outside the system. This feature is not available on the Telephone.
Telephone Feature Card Directed Pickup: Answers a selected telephone in your system. Group Pickup: Answers a call that is ringing at another telephone Call Pickup Trunk Answer: q Call Queuing 191 in the same pickup group. The external call that has been ringing longest is answered first. Answers an external call that is ringing on a line that has been placed into Service Modes from any telephone in the svstem. This feature does not work on private lines.
192 M7100 User Card cancels active calls. Dial pad Feature button starts or ends a feature. Hold button Button inquiry Confirm that your memory button has the correct snap-on cap by checking its programming. Release all calls and open lines with dial tone. 2. Press 3. Read the display. 4. Press when finished. Adjusting contrast 1. Press 2. Press display Selecting a ring type and volume to for the level you want. 2. Press q , , or q to hear the different types of rings. 3.
User Card Internal calls Pick up the receiver. 2. Dial the internal number. External calls 1. Pick up the receiver. (or your system’s external line access code). 2. Dial 3. Dial the external telephone number. 193 internal numbers and the external access code are supplied by your System Coordinator. Making and answering a second call The M7100 telephone allows you to have two calls active at the same-time. By using you can switch between calls. To answer a second call while on another call 1.
194 User Card The memory button can store a telephone number or feature code to give you one touch dialing or feature activation. You can change the memory button bv oroarammina it with a new number or feature code. About the memory button , Press Programming memory buttons Memory button to check the memory button. External 1. If you are on a call or an open line with dial tone, press 2. Press 3. Dial the external number. to store the number. 4. Press 5. Label your new button. or 1.
M7208 User Card shows time, date, call information and guides you while using features. Indicators appear beside active lines and features. Feature button starts or ends a feature. Release button cancels active calls. , Hold button Dial pad Volume control Memory and line buttons OS- are buttons with indicators for one touch dialing, feature operation or line access. Confirm that your memory and line buttons have the correct snap-on caps by checking their programming. 1.
196 M7208 User Card About line buttons systems can have different types of line buttons. Match the line buttons on your telephone with the ones below for instructions on how to use them. Internal calls using Intercom 1. Pick up the receiver. 2. If appears beside an Intercom button, then dial. OR Press an Intercom button without then dial. External calls using numbered line buttons Pick up the receiver. 2. When appears beside a numbered Line button, then dial.
M7208 User Card Memory buttons are the buttons with indicators other than line or Handsfree buttons. Memory buttons store telephone numbers or feature codes to give you one touch dialing or feature activation. You can change what a memory button does by just programming it with a new number or feature. You cannot program a line or Handsfree button. About memory buttons Remember: Programming memory buttons 197 Press q to check a memory or line button. External 1.
198 User Card Shift button for using the top function of a button. Display shows the time, date, call information and guides you while using The lower line of the display is reserved for display button instructions. Dual-memory features. buttons store any two features and/or numbers. Display buttons Feature button starts or cancels a feature. Release button cancels active calls.
M7310 User Card About line buttons 199 systems can have different types of line buttons. Match the line buttons on your telephone with the ones below for instructions on how to use them. Internal calls using Intercom buttons 1. Pick up the receiver. 2. If appears beside an Intercom button, then dial. OR Press an intercom button without , then dial. External calls using numbered Line buttons 1. Pick up the receiver. 2. When appears beside a numbered Line button, then dial.
200 User Card There are two types of memory buttons: single-memory and memory. Memory buttons store telephone numbers or feature codes to give you one touch dialing or feature activation. Shill Dual-memory buttons To use the bottom function, press the dual-memory button. To use the top function, press the shift button, then press the memory button. Single-memory buttons Single-memory buttons are the buttons with indicators other than line or Handsfree buttons.
M7324 User Card Memory and line buttons you while using features. The lower line of the display is reserved for display Display buttons Dial pad appear beside active lines and features. Using display buttons Display buttons change with each feature you use. The labels for display buttons appear in capital letters directly above them on the second line of the display. A display button with an “OK” label above it is represented as in this card.
202 M7324 User Card About line buttons [ L i n e ] systems can have different types of line buttons. Match the line buttons on your telephone with the ones below for instructions on how to use them. internal calls using Intercom buttons 1. Pick up the receiver. 2. If appears beside an Intercom button, then dial. OR Press an Intercom button without then dial. External calls using numbered Line buttons 1. Pick up the receiver. 2. When appears beside a numbered Line button, then dial.
M7324 User Card Memory buttons are the buttons with indicators other than line or Handsfree buttons. Memory buttons store telephone numbers or feature codes to give you one touch dialing or feature activation. You can change what a memory button does by just programming it with a new number or feature. About buttons If you have programmed a memory button with an internal number the indicator comes on when the number is busy. Remember: Press Programming memory buttons to check a memory or line button.
telemanuals.com Access code: A sequence of characters used to gain entry into any type of system programming. Administration: A program that lets one person in your office assign and maintain certain settings for the system. Administration access code: A code required to access Administration programming. You may be asked for an Administration password. Administration password: A one to six-digit password that prevents unauthorized access to Administration programming.
206 Glossary Autobumping: A setting that determines what the system does with new Call Log items when your Call Log is full. When Autobumping is on, a new log entry causes the oldest entry to be deleted. If Autobumping is system does off, your not log calls when your log is full. button: A memory button that, if programmed, provides one-touch dialing of external or internal numbers. Automatic Dial: A feature that allows you to dial without having to pick up the receiver or select a line.
Glossary 207 Busy Lamp Field (BLF): A device with a liquid crystal display (LCD) panel of indicators that shows the status of up to 24 telephones in the system. The BLF shows a telephone as busy if it is active on a call, has Do Not Disturb turned on, or is being used for programming. The BLF attaches to the Telephone. Button caps: Interchangeable plastic caps that fit over the telephones. buttons of They are used to indicate the features programmed onto each programmable memory button.
208 Call Log: A feature that accesses a record of incoming calls. The log could contain the following information for each call: sequence number in the Call Log, name and number of caller, long distance indication, indication if the call was answered, time and date of the call, number of repeated calls from the same source, and name of the line that the call came in on. See Autobumping, and Enter Call Log, Logging Options for further information.
Glossary 209 Camp timeout: The length of a delay before a camped call is returned to the telephone that camped the call. This delay is set by your Customer Service representative. Class of Service password: A six-digit code that lets you switch from your current Class of Service to one that lets you dial numbers prohibited by your current Class of Service.
210 D Data Communications Interface: A device that lets you attach an RS-232 data device to your system. Data terminal: A device, such as a modem, that can be used to transfer data instead of sound over a telephone network. You cannot use programming to set up such devices. See the documentation that accompanies the device. Date: See Show Time or Time and Date. DCI: See Data Communications Interface. Defaults: The settings for all features when the system is first installed.
Glossary Directory Number (DN): A unique number that is assigned to each telephone or data terminal by your Customer Service representative. The DN, also referred to as an internal number, is often used to identify a telephone when settings are assigned during programming. Disconnect Supervision: A setting which enables the system to detect if an external caller hangs up. Once an external caller hangs up, the system can disconnect its line.
212 /Glossary External call: A call to a destination outside the system. External Call Forward: See Line Redirection. External code: The number you dial to get an external line. The default is 9, but this can be changed by your Customer Service representative. You do always need external code. It is primarily to support the Telephone and single-line telephones using an Analog Terminal Adapter External line: A line on your telephone used for making calls to destinations outside the system.
Glossary G Group Listen: A feature that allows you to have others in your office hear a caller through your phone’s speaker. The caller hears you only when you speak into the receiver and cannot hear other people in the off ice. H Handsfree: A feature you can use to make calls without using the telephone receiver. Full Handsfree is activated in Administration programming. When it is activated, a button is automatically assigned to the telephone.
214 Glossary Hung line: A line that remains busy after a redirected call is over. A hung line is indicated when a line indicator is solid for a long time and a call is not in progress. Hung lines can be cleared at the telephone that was used to redirect the line. I An abbreviation of Intercom button. Intercom button: A button that provides access to internal lines used for calls within a system and access to external lines through a Line Pool or external code.
Glossary Line Pool: A group of lines used for making external calls. Line Pools provide an efficient way of giving a telephone access to external lines without taking up many line buttons. A a member line is assigned to of a Line Pool by your Customer Service representative. Line Pool access code: A number that gains access to a specific Line Pool if you are a member of that Line Pool. Line Pool access codes are assigned by your Customer Service representative.
Glossary 216 M7208 Telephone: A telephone that has a one-line display and eight programmable memory buttons with indicators. Message: A feature that allows you to indicate to another internal user that you would like them to call you. Telephone: A telephone that has a two-line display, 3 display buttons, 10 programmable memory buttons with indicators, and 12 dual-memory programmable buttons without indicators. An Telephone can be equipped with a Busy Lamp Field.
Glossary Programming Overlay: A paper template that is placed over the buttons of the telephones during programming. The overlay for the and M7324 Telephones is placed over the top four memory buttons with indicators. The overlay for the M7208 Telephone is placed over all of the eight memory buttons. The overlay labels indicate the special function that each of the buttons takes on during programming.
218 Glossary Pause: A system feature that allows you to set a delay in a dialing sequence programmed on an External Autodial. Personal Speed Dial: A two-digit code (71-94) that can be programmed to dial external telephone numbers. Personal Speed Dial numbers are programmed for each telephone, and can be used only at the telephone on which they are programmed. Pickup group: A group of telephones. A telephone can be placed into one of four Call Pickup groups.
Glossary 219 Private network: A telephone network consisting of owned or leased telephone lines used to connect different offices of an organization independently of the public network. Receiver: The handset of a telephone. Private to: A line assigned to one telephone as a Private line by your Customer Service representative. The line cannot appear on any other telephone, except the Prime telephone for that line. Private lines cannot be placed into Line Pools.
220 Glossary Ringing Telephone (Ringing Set): A telephone that has been assigned to ring when a line has been placed into a Service Mode. The Ringing Telephone is assigned in Administration programming. button: A button that ends a call in the same way that hanging up the receiver does. It may also be used to end Startup, Administration programming, Configuration programming and feature operations. Run/Stop: A character that creates a breakpoint in a programmed external dialing sequence.
Glossary Set Relocation: See Automatic Telephone Relocation. Shift button: A small triangular button beside the dual-memory buttons on the upper half of the Telephone. Press the shift button to store or access features on the top half of the dual-memory buttons. Show Time: A feature that allows you to see the current date and time on the telephone display while you are on a call.
222 Glossary T TCM line (Time Compression Multiplexing line): A two-wire digital station loop joining the cross-connect at the Key Service Unit to a telephone. Telephone lock (Set lock): A feature that allows you to limit the number of features that may be used or programmed at a telephone. Full telephone lock allows very few changes or features, Partial telephone lock allows some changes and features, and No telephone lock allows any change to be made and any feature to be used.
Glossary Unsupervised line: A line for which disconnect supervision is disabled. If an external caller system hangs up, the does not detect the disconnection and does not hang up its line. See Disconnect Supervision. User Filter: See Dialing filter. PO842627 01 223 V Voice Call: A feature you can use to make an announcement or begin a conversation through the speaker of another telephone in the system. The telephone you call does not ring. Instead, the person you call hears a beep and then your voice.
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After you have finished programming, store Programming Overlay in the slots your provided on the back cover. avoir la programmation, rangez dans les fentes cet la grille effet la fin de ce guide.
