User's Manual

64 Chapter 10 Troubleshooting
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If there is no response, this indicates that CallPilot 150 is not functioning. Refer to “CallPilot
Mini/CallPilot 150 does not function at all” on page 64.
If CallPilot 150 responds with the appropriate prompt, there is a communication problem on
the serial port. Continue with the steps in this procedure until you find the problem.
2 Ensure the RS-232 terminal communication parameters are set to 9600 baud/ 8 data bits/1 stop
bit/no parity/no flow control. For instructions about setting these parameters, refer to the
manual supplied with the terminal.
3 Check the RS-232 cable. Ensure it is connected to the serial port on CallPilot Mini/
CallPilot 150 and to the serial port on the terminal.
4 Reset the terminal (or terminal emulation software).
5 On the RS-232 cable, use a multi-tester to check the continuity of the pins:
• pin 2 - pin 2
• pin 3 - pin 3
• pin 7 - pin 7
If any check fails, replace the cable.
6 Use a different terminal.
7 If there is still a problem, reboot the CallPilot Mini/CallPilot 150 system. If there is no
improvement call your support line.
CallPilot Mini/CallPilot 150 does not function at all
CallPilot Mini/CallPilot 150 is not functioning when there is no response from the terminal, or the
Feature Codes do not appear on the telephone display.
1 Check the LEDs
.
If LED 1 is blinking quickly, the Bootloader has encountered an error. Check that the
Feature Cartridge is installed in the bottom PCMCIA slot.
If LED 1 and LED 2 are blinking quickly, the Power-on Diagnostics have failed. Refer to
“The Power-on Diagnostics fail” on page 65.
2 Make sure that no one is logged into the Norstar Remote Utilities application. If someone is,
have the person exit from Norstar Remote Utilities and then restart CallPilot 150. After
CallPilot 150 has started up, the person can start Norstar Remote Utilities again.
3 Check to ensure the:
• TCM port is connected to the CallPilot Mini/CallPilot 150
• the Power Indicator light is lit
• power supply cord is plugged into the AC socket
Note: If you are troubleshooting a CallPilot Mini, skip step 2.