User's Manual

Chapter 8 Backing up and restoring CallPilot 57
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
Retrieving the CallPilot log files
The CallPilot log files are a tool used by your Nortel Networks representative to help diagnose a
CallPilot problem.
To retrieve the CallPilot log files:
1 Create a directory on your computer where you want to store the CallPilot log files.
2 Start the CallPilot Backup and Restore Utility (CallPilotBRU.exe).
The CallPilot Backup/Restore Utility screen appears.
3 Click the Log Files option.
4 In the Local Folder box, enter the path name of the directory on your computer in which you
want to store the CallPilot Log Files.
5 In the CallPilot 150 hostname or IP addresses box, enter the host name or IP address of the
CallPilot Mini/CallPilot 150 from which you want to retrieve the log files.
6 Click the OK button.
A confirmation dialog box appears.
7 If the information on the confirmation dialog is correct, click the Continue button.
If the information is not correct, click the Cancel button and repeat steps 4 to 6.
A dialog box appears when the Log files have been copied onto your computer. It will take
several minutes to copy the CallPilot log files to your computer.
8 Click the OK button.
Note: The information in the log files is intended for Nortel Networks service
representatives. You will need the assistance of a service representative to interpret the
information contained in these files.
You must install the CallPilot Backup and Restore Utility on the computer you are using to
retrieve the log files.