Survivable Remote Gateway Configuration Guide

Chapter 8 Troubleshooting 85
SRG50 Configuration Guide
Probable causes for redirection failure
The IP telephone registration to the main office call server can fail due to improper configuration
or lack of WAN connectivity. When a registration failure occurs, the error code and description is
shown in the status field for the IP telephone in the IP Terminal Details field (see IP terminal
details on page 84); the IP telephone remains registered with the SRG in local mode operation.
Definitive causes for registration failure depend on the main office call server. These causes can
include:
• The main office is unreachable.
• There is no endpoint configured for the user id or branch user id / TN combination.
DN:XXX, Normal Mode -
Set Redirected to Main
Office
57005 Warning All The set has been redirected to the main office.
DN:XXX, Local Mode -
Redirection Pending (Set
on call)
57006 Warning All The redirection of the set is pending as the set
is on a call.
DN:XXX, Local Mode -
Firmware Upgrade
Pending (Set on call)
57007 Warning S1000 The firmware upgrade to the set is pending as
the set is on a call.
DN:XXX, Local Mode -
Main Office Parameters
Not Provisioned.
57008 Warning All The set is not provisioned to be redirected.
DN:XXX, Invalid ID (1) - No
endpoint in Gatekeeper
database
57250 Minor S1000 Indicates configuration problem.
DN:XXX, Invalid ID (2) - ID
unknown within the Call
Server
57251 Minor S1000 Indicates configuration problem.
DN:XXX, Invalid ID (3) -
Endpoint in Gatekeeper
database is Originating
Call Server
57252 Minor S1000 Indicates configuration problem.
DN:XXX, Local Mode - Net
Connect Server
Unreachable
57253 Major S1000 Indicates either a configuration error, or a
network connectivity error or the Net connect
server has stopped.
DN:XXX, Local Mode -
Main Office TPS
Unreachable
57500 Major All Indicates either a configuration error, or a
network connectivity error, or the MO TPS has
stopped.
DN:XXX, Local Mode -
Firmware is not available
on the SRG
57501 Major S1000 Indicates firmware required by the main office
is not available in the SRG.
SRG terminated
unexpectedly.
57750 Critical All Indicates that a critical error caused the SRG
process to terminate.
Table 18 IP Terminal Details (Sheet 2 of 2)
Details Event Id Severity
Call Server
Type Comments