User Guide for the Polycom® SoundPoint IP® 550 Phone SIP 3.1 August, 2008 Edition 1725-12500-001 Rev. D SIP 3.
Trademark Information Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™, Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V2IU™, Visual Concert™, VS4000™, VSX™, and the industrial design of SoundStation are trademarks of Polycom, Inc.
About This Guide Thank you for choosing the SoundPoint IP 550 , a full-duplex, hands-free SIP desktop phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network. This guide provides everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your SoundPoint IP 550 phone.
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Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . –iii 1 Getting Started with Your SoundPoint® IP 550 Desktop Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User Guide SoundPoint IP 550 Phone Placing Calls to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16 Searching for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17 Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19 Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19 Rejecting Calls . . . . . . . . . . . . . . . . . . . . .
Contents Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8 5 Troubleshooting Your SoundPoint® IP 550 Desktop Phone . 5–1 Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2 Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3 Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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1 Getting Started with Your SoundPoint® IP 550 Desktop Phone This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 550 desktop phone. The SoundPoint IP 550 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The high-resolution graphic display supplies content for call information, multiple languages, directory access, and system status.
User Guide SoundPoint IP 550 Phone Parts List The following components are included in your SoundPoint IP 550 package: • Polycom SoundPoint IP 550 phone Directories Applications Conference Transfer Redial Hold 1-2 • handset and handset cord • Phone Base Menu Messages Do Not Disturb
Getting Started with Your SoundPoint® IP 550 Desktop Phone • Network / Power Cable • Quick Start Guide and registration card Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator.
User Guide SoundPoint IP 550 Phone AC Power To connect the AC power: 1. Connect the supplied network cable between the LAN jack on the phone and the LAN port on the wall or hub/switch device port. 2. Connect the DC plug on the power adapter to the DC 24V jack marked on the phone. 3. Connect the country-specific AC cord to the power adapter.
Getting Started with Your SoundPoint® IP 550 Desktop Phone To connect the PoE: • Plug the supplied network cable between the LAN jack on the phone and an available power and data port on the in-line power switch. IEEE 802.3af compliant PoE Hub/Switch (terminal or middpan) PC Connection (optional) Connecting the Handset and Optional Headset To connect the handset and optional headset: 1.
User Guide SoundPoint IP 550 Phone For information on supported headsets, go to www.polycom.com/support/voice and enter “Headset Compatibility List” in the Knowledge Base text box. Attaching the Base The phone base can be attached to the SoundPoint IP 550 in one of two ways: • As a desk mount • As a wall mount To attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the two protrusions on the bracket with their corresponding holes in the phone.
Getting Started with Your SoundPoint® IP 550 Desktop Phone 3. Snap them together to lock the base to the phone. To attach the base as a wall mount: 1. Place all cords in the recessed area above the modular jacks. 2. On the back of the phone, remove the key located behind the hookswitch and reposition it so that the end tab (at a 450 angle) is facing up.
User Guide SoundPoint IP 550 Phone 3. With mounting tab of the base unit facing up, fasten the base unit to the wall mount using wall anchors (not included). Note The wall mount is not included in SoundPoint IP 550 package. Contact your system administrator if you require one. Registering Your SoundPoint® IP 550 Desktop Phone Generally, your phone will be deployed with multiple other phones.
Getting Started with Your SoundPoint® IP 550 Desktop Phone Features of Your SoundPoint® IP 550 Desktop Phone The features of your SoundPoint IP 550 phone are: Item Description 1 Message Waiting Indicator Alert for voice and text (instant) messages. 2 Arrow Keys Scroll through displayed information. Select a field of displayed data. Delete displayed data.
User Guide SoundPoint IP 550 Phone 3 Item Description Feature Keys Access important features using these keys. Access to local directories and call lists. Access to special applications (contact system administrator). Allows connection with multiple other parties for a conference. Transfer of current call to third party. Dials most recently dialed party. Access local (your phone) and global (your organization) features. Access and manage text and voice messages.
Getting Started with Your SoundPoint® IP 550 Desktop Phone Item Description 11 Speaker For ringer and hands-free audio output. 12 Soft Keys These keys are automatically labeled to identify their context-sensitive functions. 13 Graphic Display Shows information about calls, messages, soft keys, time, date, and other relevant data.
User Guide SoundPoint IP 550 Phone Icons associated with the line keys appear on the graphic display and represent: Icon Description Registered line (solid) Registered shared line Unregistered line (outline) Voice mail/Text messages Speed dial Ringing Call in progress with HD Voice Call in progress Call Forward Do Not Disturb Conference Presence/Busy Lamp Field (BLF) 1 - 12
Getting Started with Your SoundPoint® IP 550 Desktop Phone Before You Use Your SoundPoint® IP 550 Desktop Phone Note The background and key colors that appear on your SoundPoint IP 550 phone may differ from the screenshots that appear in this user guide. Using the Navigation Keys To help you navigate menus and enter data, use these tips: • To scroll through lists, use • Press the * key to page up. Press the # key to page down. Use these shortcuts when lists appear on more than one page.
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2 Customizing Your SoundPoint® IP 550 Desktop Phone You can customize your SoundPoint IP 550 desktop phone by adjusting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways. This chapter provides basic operating instructions for customizing your SoundPoint IP 550 phone.
User Guide SoundPoint IP 550 Phone Configuring Basic Settings You can configure the following basic settings through use of • Appearance of the time and date • Display contrast • Backlight intensity • Headset Memory Mode • Headset hookswitch selection • Ring type • Language support (localization) • Background pattern : You can mute the microphone and adjust the volume using separate keys.
Customizing Your SoundPoint® IP 550 Desktop Phone 4. Using and , scroll through the options under each of these selections. 5. Press the Select soft key to confirm your choice. The following figure shows the Clock Time menu. 6. Press to return to the idle display. Changing the Display Contrast To adjust the contrast on the display to a comfortable level: 1. Press . 2. Select Settings > Basic > Contrast. 3. Press the Up or Down soft keys to increase or decrease the display contrast.
User Guide SoundPoint IP 550 Phone Changing the Backlight Intensity Backlight intensity on the SoundPoint IP 550 phone has three components: • Backlight On • Backlight Idle • Maximum Intensity You can modify the Backlight On intensity and the Backlight Idle intensity separately. You can select high, medium, low, and off levels for both. When you modify the Maximum Intensity, you are modifying the entire backlight intensity scale.
Customizing Your SoundPoint® IP 550 Desktop Phone 3. Select Backlight On Intensity. 4. Use or to select high, medium, low, or off, and then press the Select soft key. The default level is medium. 5. Select Backlight Idle Intensity. 6. Use or to select high, medium, low, or off, and then press the Select soft key. The default level is low. 7. Select Maximum Intensity. 8. Press the Up or Down soft keys to increase or decrease the backlight intensity. 9.
User Guide SoundPoint IP 550 Phone 10. Press to return to the idle display. Enabling the Headset Memory Mode This feature is especially useful for permanent or full-time headset users. To permanently enable the Headset Memory Mode: 1. Press . 2. Select Settings > Basic > Preferences > Headset... > Headset Memory... 3. Use or 4. Press to select Enabled, and then press the Select soft key. to return to the idle display. Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off.
Customizing Your SoundPoint® IP 550 Desktop Phone Selecting the Correct Headset for Electronic Hookswitch This feature allows you to answer your phone when you are using a headset. For information on supported headsets to provide electronic hookswitch features for placing, answering, and ending calls, go to www.polycom.com/support/voice and enter “Headset Compatibility List” in the Knowledge Base text box or contact your system administrator. To select a headset that supports electronic hookswitch: 1.
User Guide SoundPoint IP 550 Phone 4. Use and to select the desired ring type. To hear the selected ring type, press the Play soft key. 5. Press the Select soft key to change to the selected ring type. 6. Press Note to return to the idle display. If you configure your SoundPoint IP 550 phone with a silent ring, press the flashing Line key or the Answer soft key to answer the call. If your handset is off hook, the call is routed to the handset.
Customizing Your SoundPoint® IP 550 Desktop Phone 4. Press the Select soft key. Text that appears on the graphic display will change to the language of your choice. 5. Press to return to the idle display. Chaning the Graphic Display Background You can change the picture or design design that appears on the graphic display. A default background displays when the phone starts up (shown below). For more information on selections, contact your system administrator.
User Guide SoundPoint IP 550 Phone Muting the Microphone During a call, press . The Message Waiting Indicator turns red and a microphone on the screen indicates that the other party (or parties) cannot hear you. Microphone Mute applies to all modes: Handset, Headset, and Hands-free Speakerphone. You can still hear all other parties while mute is enabled. To turn off Microphone Mute, press again. Adjusting the Volume Press to adjust receiver volume during a call.
Customizing Your SoundPoint® IP 550 Desktop Phone • To store the contact in the Contact Directory, press the More soft key followed by the Save soft key. • To delete the call from the list, press the More soft key followed by the Clear soft key. Press to return to the idle display. Note Press the Right arrow key from the idle display to access the Placed Calls list. Press the Left arrow key from the idle display to access the Received Calls list.
User Guide SoundPoint IP 550 Phone Adding Contacts You can add contacts to your contact directory: • Manually • From a call list • From your corporate directory Adding Contacts Manually To add a contact to the local contact directory manually: 1. Press . 2. Select Contact Directory. 3. Press the More soft key. 4. Press the Add soft key. 5. Enter first and/or last name of the contact from the keypad. Use the 1/A/a soft key to select between numeric and upper/lower case alphanumeric modes.
Customizing Your SoundPoint® IP 550 Desktop Phone 7. (Optional.) Change the Speed Dial Index. It is automatically assigned to the next available index value. Valid speed dial index values are from 1 to 9999. If you enter a speed dial index that already, “Speed dial index already exists” appears. If you enter an invalid value, “Speed dial index invalid” appears. For more information, refer to Assigning Speed Dial Keys on page 3-22. 8. (Optional.) Change the Ring Type and Divert Contact.
User Guide SoundPoint IP 550 Phone — Press 2. Use , , or and to access the desired call list. to highlight the contact. You can also use the * key to Page Up and the # key to Page Down. 3. Press the More soft key, and then the Save soft key to save the contact in the phone’s directory. 4. Press display. Note or the Exit soft key repeatedly to return to the idle You may want to go to the local contact directory to check if the contact was saved correctly, and to add any missing fields.
Customizing Your SoundPoint® IP 550 Desktop Phone 4. Press the View soft key. The contact’s information appears on the graphic display. 5. Press the Save soft key to save the contact in the local contact directory. “Entry saved” appears on the graphic display. Only the first name, last name, and phone number are saved. If the contact already exists in the contact directory, “Entry already exists” appears. 6. Press to return to the idle display.
User Guide SoundPoint IP 550 Phone 6. Press the Save or Cancel soft keys to accept or cancel changes. 7. Press Note to return to the idle display. You can quickly edit a contact associated with a speed dial key by pressing and holding the contact’s speed dial key, and then complete steps 5 to 7. Deleting Contacts To delete a contact from the local contact directory: 1. Press . 2. Select Contact Directory. 3. Use and to highlight the contact.
Customizing Your SoundPoint® IP 550 Desktop Phone 3. Search for the contact. Refer to Searching for Contacts in the corporate directory on page 2-17. 4. Press the View soft key. The contact’s information appears on the graphic display. 5. Press the Dial soft key. Searching for Contacts To search for a contact in the local contact directory: 1. Press . 2. Select Contact Directory. 3. Press the More soft key, and then the Search soft key. 4.
User Guide SoundPoint IP 550 Phone To search for a contact in the corporate directory: 1. Press . 2. Select Corporate Directory. Note When you first access the corporate directory, the message “Directory update in progress” appears momentarily. Then the corporate directory entries appear. If no corporate directory entries appear, review your search criteria. Your criteria may be set to exclude all corporate directory entries. 3.
Customizing Your SoundPoint® IP 550 Desktop Phone Managing Incoming Calls You can distinguish incoming calls by setting distinctive rings for contacts in your contact directory, sending particular calls directly to your voice mail, or transferring particular calls to another party. Distinguishing Calls You can customize your phone so that you can distinguish different parties by ring type. Note This feature is local to the phone, and may be overridden by your organization’s settings.
User Guide SoundPoint IP 550 Phone Rejecting Calls You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail. Note Rejecting calls is not available on shared lines. To send incoming calls from a contact directly to voice mail: 1. Press . 2. Select Contact Directory. 3. Use and to highlight the contact. You can also use the * key to page up and the # key to page down. 4. Press the Edit soft key, and then scroll down to the Auto Reject field.
Customizing Your SoundPoint® IP 550 Desktop Phone 3. Use and to highlight the contact. You can also use the * key to page up and the # key to page down. 4. Press the Edit soft key, and then scroll down to the Divert Contact field. 5. Enter the number of the party to whom you want to divert the call. 6. Scroll down to the Auto Divert field. 7. Use the and to select Enabled. 8. Press the Save or Cancel soft keys to accept or cancel changes. 9. Press to return to the idle display.
User Guide SoundPoint IP 550 Phone • One line, 3163 • Two lines, 3161 and 3163 Supporting Multiple Line Keys Per Line Each line on the phone can be configured to have more than one Line Key associated with it. This enhances call visualization and simplifies call handling. If this is the case, the display could resemble the following figure: Incoming calls to this line will be distributed evenly among the available Line Keys. Similarly, outgoing calls will be distributed.
Customizing Your SoundPoint® IP 550 Desktop Phone Supporting Shared Lines Your SoundPoint IP 550 supports shared lines. Note Shared lines are an optional feature and may not be supported on your particular system. For more information, contact your system administrator. A shared line is indicated by a different line icon. In the following figure, the lines 3161 and 3163 are private and the line 3166 is shared. If two phones share a line, an incoming call to that number will cause both phones to ring.
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3 Using the Basic Features of Your SoundPoint® IP 550 Desktop Phone Your SoundPoint IP 550 desktop phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You call place calls, transfer a call to someone else, or conduct a conference call. At most one active call may be in progress on your phone at any time. The active call is the one that has audio associated with it.
User Guide SoundPoint IP 550 Phone To customize your phone, refer to Customizing Your SoundPoint® IP 550 Desktop Phone on page 2-1. To read about the phone’s advanced features, refer to Using the Advanced Features of Your SoundPoint® IP 550 Desktop Phone on page 4-1. If you require additional information or assistance with your new phone, contact your system administrator.
Using the Basic Features of Your SoundPoint® IP 550 Desktop Phone To place a call using the handset: >> Do the following steps in any order: — Pick up the handset. — Dial the number using the dial pad. Note You can also dial using the SIP URL or IP address. To obtain the IP address of your phone, press the Menu key, and then select Status > Platform > Phone. The IP address is listed together with other phone information. The maximum URL or IP address length is 32 characters. For example, 10.3.0.
User Guide SoundPoint IP 550 Phone To place a call using the headset: >> Do one of the following: — With the optional headset connected, press NewCall soft key to obtain dial tone. Press or the . Dial the desired number using the dial pad. — With the optional headset connected, dial the desired number using the dial pad. Press Note . To permanently enable your headset, refer to Enabling the Headset Memory Mode on page 2-6.
Using the Basic Features of Your SoundPoint® IP 550 Desktop Phone • Multiple Line Keys per line If your phone is configured with multiple call appearances, refer to Using Multiple Call Appearances on page 4-1 for instructions on how to answer a call. Note You can ignore incoming calls by pressing the Reject soft key (for private lines) or the Silence soft key (for shared lines) or the Do Not Disturb key.
User Guide SoundPoint IP 550 Phone To answer a call using the headset: >> Press . If Headset Memory Mode is activated, press Answer soft key. or the Answering When in Another Call If you have an active call, and an incoming call arrives on the same line, do one of the following: • If your phone is configured for a single Line Key per line: — You may hear a call waiting tone, and you will see the second call appearance. Caller information for the incoming call appears on the graphic display.
Using the Basic Features of Your SoundPoint® IP 550 Desktop Phone To answer an incoming call on a line configured for multiple Line Keys: >> Do one of the following: — Press next the flashing green indicator. The first call is placed on hold and the second call become the active call. — Press or the Hold soft key to place the original call on hold. Press the Answer soft key. Note Incoming calls may be forwarded by pressing the Forward soft key.
User Guide SoundPoint IP 550 Phone Redialing Numbers To redial the last call placed from your phone: >> Press . A call to your last placed call is attempted. To redial a previously placed call, refer to Managing Call Lists on page 2-10. Placing Calls on Hold During a call, press or the Hold soft key. The hold icon will display on the line key label. Press again or the Resume soft key to retrieve the call. The registered line icon appears as the line indicator.
Using the Basic Features of Your SoundPoint® IP 550 Desktop Phone Multiple Calls on Hold If multiple calls are on hold on a single Line Key, use and to switch between the calls, and then press the Resume soft key to retrieve the desired call. If more than two calls are on hold on a single Line Key, an indication appears on the graphic display, for example “2/3”, indicating that this is the second call out of three calls.
User Guide SoundPoint IP 550 Phone • Splitting Conference Calls • Ending Conference Calls Setting Up Conference Calls To set up a conference call: 1. Call the first party. Note You can either dial the phone number directly or search for the number in the Contact Directory or Call Lists. For more information, refer to Placing Calls on page 3-2, Searching for Contacts on page 2-17, or Managing Call Lists on page 2-11. 2. Press or the Confrnc soft key to create a new call.
Using the Basic Features of Your SoundPoint® IP 550 Desktop Phone 4. When the second party answers, press key again to join all parties in the conference. Note or the Confrnc soft If configured for single key-press conferences, you do not need to press the Confrnc soft key again. 5. Press conference. or the Confrnc soft key to add another party to the The first and second party are put on hold.
User Guide SoundPoint IP 550 Phone 8. Repeat steps 5 to 7 until you have added all intended parties. Managing Conference Calls To manage a conference call: You are currently in a conference call. 1. Press the Manage soft key. The Manage Conference page appears. Press the More soft key to see the Remove, Info, and Back soft keys. Press the Info soft key to view more information about the selected party. Press the Back soft key to exit the conference management feature.
Using the Basic Features of Your SoundPoint® IP 550 Desktop Phone 2. Do one of the following: — To add a new party, press the Add soft key. Call another party as you would using or the Confrnc soft key (outside the conference management feature). The other parties are put on hold. After the new party answers, press parties in the conference. Note again to join all The Add soft key appears only if you can add more parties to the conference call.
User Guide SoundPoint IP 550 Phone — To place a party on hold, select the party, and then press the Hold soft key. The held party cannot hear any parties and no party can hear the held party. Press the Resume soft key to return the party to the conference. If the held party presses on their phone, the party will remain on hold within the conference even if you press the Resume soft key. — To remove a party from the conference, press the Remove soft key. The party is removed from the conference.
Using the Basic Features of Your SoundPoint® IP 550 Desktop Phone To add a party to a conference call using the Join soft key: 1. From the Manage Conference page, press or the Hold soft key. The other parties in the conference call are placed on hold. Note If configured for local conference hold, the other parties in the conference call can continue to speak with each other while you place the new call. 2. Press the New Call soft key. 3. Place a call to a new party. 4.
User Guide SoundPoint IP 550 Phone Joining Conferences To join two conferences: Previously you set up two separate conference calls between a number of parties. Only one conference can be active at a time. 1. From the idle display, press the Join soft key. Both conferences are joined into a single five-way conference. Splitting Conference Calls To split a conference call: >> From the Active Conference page, press the More soft key, and then the Split soft key to split the conference.
Using the Basic Features of Your SoundPoint® IP 550 Desktop Phone • Consultative transfer—The party to whom you want to transfer the call answers their phone before you transfer the call or hang up. You can consult with them before completing the transfer. — Refer to Performing a Consulative Transfer on page 3-17. • Blind transfer—The call is automatically transferred after you dial the number of the party to whom you want to transfer the call. — Refer to Performing a Blind Transfer on page 3-18.
User Guide SoundPoint IP 550 Phone 3. As soon as you hear the ring-back sound or after the party answers (and you speak to the party), press or the Trnsfer soft key. You can talk privately to the party to which you are transferring the call before the transfer is completed. If you are using a handset, the transfer can be completed by putting the handset on the cradle. You can cancel the transfer before the call connects by pressing the Cancel soft key.
Using the Basic Features of Your SoundPoint® IP 550 Desktop Phone Forwarding Calls You can configure your phone so that all incoming calls are forwarded to another party (refer to Static Forwarding). You can also forward calls while your phone rings (refer to Dynamic Forwarding). All incoming calls can be forwarded to another party while Do Not Disturb is enabled on your phone. For more information, contact your system administrator. Note Call Forwarding is not available on shared lines.
User Guide SoundPoint IP 550 Phone Note a If you selected Always, enter a number to forward all future incoming calls to. b If you selected No Answer, enter a number to forward all unanswered incoming calls to and how many rings to wait before forwarding (one ring is approximately six seconds). A value of 2 is recommended. c If you selected Busy, enter a number to forward all future incoming calls to when you are already in another call. You can also enter the SIP URL or IP address.
Using the Basic Features of Your SoundPoint® IP 550 Desktop Phone To disable call forwarding: 1. From the idle display, press the Forward soft key. 2. .(Optional.) If multiple lines are configured on your phone, select the line to forward from the list using 3. Using and and . , select the forwarding type you want to change and then press the Select soft key. 4. Press the Disable soft key. The idle display returns and the regular icon appears as the line indicator.
User Guide SoundPoint IP 550 Phone To enable Do Not Disturb: >> Press . A flashing icon and text on the graphic display indicate that Do Not Disturb is enabled. Calls received while Do Not Disturb is enabled are logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator. To disable Do Not Disturb: >> Press again.
Using the Basic Features of Your SoundPoint® IP 550 Desktop Phone In the figure below, the phone has one line key, and three available speed dial keys (assigned to Byron, Lauren, and Andrew). To dial Byron, Lauren, or Andrew, press the associated line key. Note To quickly access a list of speed dial index numbers, press the Up Arrow key from the idle display. To add or edit a speed dial index for an existing contact: 1. Press . 2. Select Contact Directory. 3. Use and to highlight the contact.
User Guide SoundPoint IP 550 Phone 6. Press the Save or Cancel soft keys to accept or cancel changes. 7. Press to return to the idle display. To assign a new speed dial key: 1. Press and hold an unassigned . A new empty entry in the contact directory is automatically opened allowing contact information to be added. 2. Press the More soft key, and then press the Add soft key. 3. (Optional.) Enter contact information.
Using the Basic Features of Your SoundPoint® IP 550 Desktop Phone Using Voice Mail Note Voice mail is an optional feature configured on the call server and may not be supported on your particular system. For more information, contact your system administrator. Screen options may vary with your application. Voice mail may be accessible with a single key press. Contact your system administrator about this option. You can access voice mail messages from your phone.
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4 Using the Advanced Features of Your SoundPoint® IP 550 Desktop Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 550 desktop phone. This chapter contains instructions on: • Using Multiple Call Appearances • Using Text Messaging • Using Buddy Lists • Restarting Your Phone To customize your phone, refer to Customizing Your SoundPoint® IP 550 Desktop Phone on page 2-1.
User Guide SoundPoint IP 550 Phone For example, the following figure shows an active call with Greg Slowski on line 6721. The following figure shows an incoming call from 1-800-765-9266 on the same line. To answer an incoming call when configured for multiple call appearances: >> Do one of the following: — Press — Press or the Hold soft key to place the original call on hold. to access the new call. Answer the incoming call.
Using the Advanced Features of Your SoundPoint® IP 550 Desktop Phone Your phone can display two call appearances at one time. If more than two calls are taking place on the same line, a counter displays on the display. Use the down arrow to access additional calls, or “appearances”. To place an additional call on the same line, place the active call on hold, and then press the New Call soft key. Using Text Messaging You can send and receive text messages using your phone.
User Guide SoundPoint IP 550 Phone To send a text message: 1. Do one of the following: — Press . Select Instant Messages. Note Screen options may vary with your application. Voice Mail may be accessible with a single key press. Contact your system administrator about this option. — Press . Select Features > Messages > Instant Messages. 2. (Optional) If multiple lines are configured on your phone, first select from which line to send the message from the list using and . 3. Press the New soft key.
Using the Advanced Features of Your SoundPoint® IP 550 Desktop Phone Using Buddy Lists A buddy list is a list of users/devices whose status or “presence” you can monitor. Users update their presence setting (for example, “Be right back”, “Busy”, or “Out to lunch”), and you can view their status in real-time from your phone. Your phone can “watch” the status of up to eight other phones or 48 buddies. These other phones form your “buddy list”. Your phone displays the status of your buddies in real time.
User Guide SoundPoint IP 550 Phone Managing Buddies Note The instructions in this section do not apply if your call server is Microsoft Live Communications Server 2005. In that case, refer to the following section, Integrating With Microsoft Live Communications Server 2005. To add or delete a contact from your buddy list: 1. Press . 2. Select Contact Directory. 3. Use and to highlight the contact. You can also use the * key to page up and the # key to page down. 4. Press the Edit soft key. 5.
Using the Advanced Features of Your SoundPoint® IP 550 Desktop Phone 8. Press to return to the idle display. Integrating With Microsoft Live Communications Server 2005 Your phone can be configured to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger. From your phone, you can invite, join, control, and monitor integrated multipoint audio and video conferences.
User Guide SoundPoint IP 550 Phone 6. For Access, use and to select Enabled. When Access is enabled, you are allowing the contact to see your presence. When Access is disabled,you are disallowing the contact from seeing your presence. The default for access is Disabled. 7. Press to return to the idle display. For more information on contacting buddies, refer to Placing Calls on page 3-2 or the Microsoft Office Communicator and Windows Messenger documentation.
5 Troubleshooting Your SoundPoint® IP 550 Desktop Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your SoundPoint IP 550 phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and the recommended corrective actions to take.
User Guide SoundPoint IP 550 Phone Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 550 phone has no power. Do one of the following: 5-2 • Verify that no lights appear on the phone when it is powered up. • Check if the phone is properly plugged into a functional AC outlet. • Make sure that the phone isn't plugged into a plug controlled by a light switch that is off.
Troubleshooting Your SoundPoint® IP 550 Desktop Phone Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 550 phone does not respond. Do one of the following: • Check for a response from other feature keys or from the dial pad. • Place a call to the phone from a known working telephone. Check for display updates. • Check if the LAN port is active or inactive. Press the Menu key, and then select Status > Network > Ethernet.
User Guide SoundPoint IP 550 Phone Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key. The SoundPoint IP 550 phone is not in an active state. Do one of the following: The screen shows “Network Link is Down”. 5-4 The LAN cable is not properly connected. • Press the keys more slowly. • Check with your system administrator to see if the key has been mapped to a different function or is disabled.
Troubleshooting Your SoundPoint® IP 550 Desktop Phone Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 550 phone. Do one of the following: Dial tone is not present on one of the audio modes. • Check that the screen is illuminated. • Make sure the LAN cable is inserted properly at the back of the phone (try unplugging and re-inserting the cable).
User Guide SoundPoint IP 550 Phone Symptom Problem Corrective Action The phone does not ring. Ring setting or volume is low. Do one of the following: Outbound or inbound calling is unsuccessful. You turned off the ringer. “Service Unavailable” appears on the screen. 5-6 The user pressed the New Call soft key, dialed a number with the handset on-hook, or attempted to make a call from the contact directory when the phone was not registered.
Troubleshooting Your SoundPoint® IP 550 Desktop Phone Displays Symptom Problem Corrective Action There is no display. Power is not correctly applied to the SoundPoint IP 550 phone. Do one of the following: The display is incorrect. The display has bad contrast. The contrast needs adjustment. Outbound or inbound calling is unsuccessful. The display flickers. A certain type of older fluorescent lighting causes the display to appear to flicker. • Check that the screen is illuminated.
User Guide SoundPoint IP 550 Phone Audio Symptom Problem Corrective Action There is no audio on the headset. The connections are not correct. Do one of the following: • Ensure the headset is plugged into the jack marked Headset at the rear of the phone. • Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted. If the amplifier uses batteries, check that they are fully charged.
Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
User Guide SoundPoint IP 550 Phone Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
Regulatory Notices Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interferences received, including interference that may cause undesired operation. Class B Digital Device or Peripheral Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
User Guide SoundPoint IP 550 Phone Safety and Compliance (continued) CE and VCCI Mark This SoundPoint IP 550 SIP is marked with the CE mark. This mark indicates compliance with EC Directives 2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK. WARNING Electrical Safety This product is rated 24Vdc, 0.5A.
Index Symbols # key, page down shortcut 1–13 * key, page up shortcut 1–13 A AC power 1–4 answering calls 3–4, 3–5 assembling your phone 1–3 assigning speed dial keys 3–22 B backlight intensity 2–4 base, attaching 1–6 block buddies 4–7 buddy lists 4–5 buddy status 4–8 C call lists missed calls 2–10 placed calls 2–10 received calls 2–10 types of 2–10 calls ending 3–7 on hold 3–8 conference calls adding parties 3–13, 3–14 ending 3–16 holding parties 3–14 managing 3–12 muting parties 3–13 removing parties 3–14
User Guide SoundPoint IP 550 Phone I instant messaging 4–3 L language support 2–8 left arrow key, Received Calls shortcut 2–11 M managing buddies 4–6 Microsoft Office Live Communications Server 2005 4–5, 4–7 missed call lists 2–10 multiple call appearances 4–1 multiple calls, hold 3–9 multiple keys per line 2–22 multiple lines call forwarding 3–19 Do Not Disturb 3–22 ring type 2–7 support for 2–21 text messaging 4–4 Voice Mail 3–25 muting microphone 2–10 MyStat 4–6 N navigation key usage 1–13 P parts list
Index T text messaging 4–3 time and date 2–2 transferring calls 3–16 troubleshooting audio problems 5–8 calling problems 5–5 controls problems 5–3 diagnostics 5–8 display problems 5–7 power and startup problems 5–2 screen and system problems 5–4 U up arrow key, Speed Dial Index shortcut 3–22 using SIP URL for calling 3–3 V voice mail 3–24 volume 2–10 W watch buddies 4–7 Index – 3
User Guide SoundPoint IP 550 Phone Index – 4
