Nortel Communication Server 1000 IP Softphone 2050 User Guide
Revision history Revision history May 2007 Standard 01.02. This document is issued to support Communication Server 1000 Release 5.0. This document contains information previously contained in the following legacy document, now retired: IP Softphone 2050 User Guide (NN10300-054). June 2006 Standard 4.00. This document is up-issued to reflect additional information about reserved keyboard keys. March 2006 Standard 3.00. This document is up-issued to support Nortel Communication Server 1000 4.
Revision history 4
Contents Contents IP Softphone 2050 overview . . . . . . . . . . . . . . . . . . . . . . . . 13 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Call Control window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Local Directory window . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Settings window . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Installing and setting up the IP Softphone 2050 . . . . . . . . 29 System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Supported operating systems . . . . . . . . . . . . . . . . . . . . . 29 Nortel USB Audio Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Installing the IP Softphone 2050 . . . . . . . . . . . . . . . . . . . . . . . 30 Installing the USB Headset Kit . . . . . . . . . . . . . . . . . . . . . . . .
Contents Making temporary edits to contacts . . . . . . . . . . . . . . . . . 45 Deleting CS 1000 Directory contacts . . . . . . . . . . . . . . . . . . . 46 Finding CS 1000 Directory contacts . . . . . . . . . . . . . . . . . . . . 46 Dialing from the Personal Directory . . . . . . . . . . . . . . . . . . . . 46 Dialing from the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Dialing from the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Using the File menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Using the Edit menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Using the Keys menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Using the View menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Using the Help menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 IP Softphone 2050 Settings . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Using NetEQ (Global IP Sound) . . . . . . . . . . . . . . . . . . . . 72 Overriding communication server values . . . . . . . . . . . . . 72 Listener IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Hot Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Text Replacements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Setting CS1000 Directory user preferences . . . . . . . . . . . . 86 Setting your language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Setting the date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Enabling the Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Setting Call Log options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Logging all/unanswered incoming calls . . . . . . . . . . . . . . 88 New call indication .
Contents Cannot hear audio through headset . . . . . . . . . . . . . . . . 103 Sound still comes out of my computer speakers . . . . . . 103 Directory problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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IP Softphone 2050 overview IP Softphone 2050 overview The IP Softphone 2050 is a business telephone application that you can use to make and take calls over your computer. Using a headset or handset connected to your PC, you control calls with a click of the mouse pointer, from your PC keyboard, or from the USB Audio Adapter.
IP Softphone 2050 overview — Shift (Outbox) — Services — Expand • Dedicated call processing keys: — Hold — Goodbye — Answer — Volume — Mute — Navigation — Message Waiting • User-selected ringer that lets the PC speakers or the headset ring for incoming calls • Choice of the following interfaces: — 1140 skin — Compact black and silver skins — Accessibility Interface for the visually impaired • Programmable hot keys that allow single key access to userdefinable features • Supported languages includi
IP Softphone 2050 overview • “Call Control window” on page 15 • “Local Directory window” on page 15 • “Settings window” on page 15 • “System tray icon and menu” on page 15 • “i2050.exe application” on page 16 Call Control window The IP Softphone 2050 Call Control window displays the line keys, feature buttons, and call display. Use this window to make and manage your telephone calls.
IP Softphone 2050 overview i2050.exe application The i2050.exe application lets the IP Softphone 2050 communicate with the server. It launches when you start the IP Softphone 2050 but remains hidden in the background. To verify that the i2050.exe is running, open the Windows Task Manager. To view the i2050.exe process, select Processes from the Task Manager window. The process appears as long as the IP Softphone 2050 icon appears in the system tray.
IP Softphone 2050 Call Control window IP Softphone 2050 Call Control window The IP Softphone 2050 Call Control window supports the 1140 skin— designed to look and feel like the desktop IP Phone 1140—as well as an additional two compact skins, available in black and silver. The IP Softphone 2050 also supports an Accessibility Interface for visually impaired users. To open the IP Softphone 2050 Call Control window: 1. From your desktop PC, select Start. 2. Select Programs. 3.
IP Softphone 2050 Call Control window Call Control window The Call Control window (see Figure 1 below and Figure 2 on page 19) includes the standard features that let you make and manage telephone calls. For information about the elements of the Call Control window, see Table 1 on page 20.
IP Softphone 2050 Call Control window Figure 2: Call Control Window—Compact skin (silver) Answer Hold Release Display Soft keys Line keys Dialpad Volume keys Mute Directory Inbox/ Messages Outbox/Shift Speaker Quit Expand Services Copy Navigation arrows Accessibility Interface The Accessibility Interface works with JAWS® for Windows from Freedom Scientific—screen reading software that lets visually impaired users access the full range of IP Softphone 2050 features.
IP Softphone 2050 Call Control window Call Control window elements and functions Table 1 describes the elements and functions of the Call Control window. Table 1: IP Softphone 2050 components and functions (Part 1 of 3) Element Function Primary display To provide call information (such as Caller ID) and instructions for using certain soft key features. When idling, the telephone displays only the date and time.
IP Softphone 2050 Call Control window Table 1: IP Softphone 2050 components and functions (Part 2 of 3) Element Function To scroll through menus and lists in the display area. Navigation arrows Volume Use the Send/Enter key at the center of the navigation cluster to confirm menu selection (1140 skin only). To increase or decrease the headset volume. decrease increase Mute To listen to the receiving party without transmitting. To return to a two-way conversation, click the Mute button again.
IP Softphone 2050 Call Control window Table 1: IP Softphone 2050 components and functions (Part 3 of 3) Element Directory Function To access CS 1000 Directory features. Depending on how the system administrator sets up this service, use this button to access any of the following: Personal Directory, Redial List, Callers List features, or some other server-based directory service. You can use CS 1000 Directory features to place a call.
IP Softphone 2050 Call Control window 4. From the Items list, select the feature to which you want to assign a hot key. 5. Under Press a new shortcut key, enter the key combination—“Alt + Ctrl + V”, for example—that you want as your hot key. 6. Click Assign. Note: If the key combination is already taken, the previously assigned feature appears in the Shortcut Key Currently Used By text box.
IP Softphone 2050 Call Control window 4. From the Items list, select the feature from which you want to remove a hot key. 5. Click Remove. System tray icon and menu Use the IP Softphone 2050 system tray icon menu to manage phone calls and messages without opening the Call Control window. To access the menu, right-click the IP Softphone 2050 icon in the Windows taskbar system tray. From this menu, you can make, answer, and manage your calls, as well as access macros and features.
IP Softphone 2050 Directories IP Softphone 2050 Directories The IP Softphone 2050 uses two directories for maintaining and accessing contacts: the Local Directory, stored on your local hard drive, and the CS 1000 Directory, stored on your server. Local Directory The IP Softphone 2050 Local Directory lets you store as many phone directories on your computer as you need. You can use the Shortcut Bar to organize your contacts into smaller groups of shortcut links.
IP Softphone 2050 Directories — On the Shortcut Bar, select Directories > Local Directory. — On the menu, select View > Local Directory. Note: To open a previously accessed Local Directory, select File > Recent Local Directories, and then select the Local Directory you want to open. For information about managing contacts and making calls from the Local Directory, see “Managing contacts from the Local Directory” on page 32.
IP Softphone 2050 Directories • DN at work (up to 31 characters) • DN at home (up to 31 characters) • Cell phone (up to 31 characters) • Pager (up to 31 characters) Callers List The Callers List can contain up to 100 entries. When the list is full, the system overwrites the oldest entry. In Directory View mode, the caller’s name displays along with the Callers List entry count. Entries in the Callers List are sorted by Call Log time. The first entry you see is the first new entry.
IP Softphone 2050 Directories • Time of the last call occurrence • Time/date Opening CS 1000 Directory features To open the Personal Directory, Redial List, or Callers List: 1. From the Call Control window, click Directory. 2. Scroll and select an item from the following list: — Personal Directory — Callers List — Redial List — Password Administration The Personal Directory, Redial List, and Callers List features have a oneminute time-out control period.
Installing and setting up the IP Softphone 2050 Installing and setting up the IP Softphone 2050 System requirements To use the Nortel IP Softphone 2050, you require: • Pentium-compatible CPU (200 MHz or higher) • 128 Mbytes RAM or higher for Microsoft Windows 2000 • 256 Mbytes RAM or higher for Windows XP • 55 Mbytes or higher free hard drive space (all languages) • 800X600 or higher resolution monitor (16-bit color) • Universal Serial Bus (USB) port (version 1.1 or 2.
Installing and setting up the IP Softphone 2050 Nortel USB Audio Kit The USB Audio Kit lets you hear and speak with your callers.
Installing and setting up the IP Softphone 2050 Installing the USB Headset Kit The IP Softphone 2050 supports a desktop USB headset adapter, as well as a mobile adapter. Follow these steps to install the USB Headset Kit: 1. Ensure that you have the proper system requirements as listed in “Nortel USB Audio Kit” on page 30. 2. Ask your system administrator to change settings, if necessary, to allow you to connect the IP Softphone 2050 to the communication server. 3.
Managing contacts from the Local Directory Managing contacts from the Local Directory You can use the following options to manage contacts in the Local Directory: • “Adding contacts to a Local Directory” on page 32 • “Editing contacts in the Local Directory” on page 33 • “Deleting contacts from the Local Directory” on page 34 • “Finding contacts in the Local Directory” on page 34 • “Filtering a Local Directory” on page 35 • “Dialing from the Local Directory” on page 35 • “Dialing from the Redi
Managing contacts from the Local Directory 6. Select the Settings tab to define the default dialing number as Business, Home, or Mobile. 7. Click OK. Note: For more information about entering information in the property fields, see “Using the Properties dialog box” on page 38. To add a contact to a group: 1. In the Shortcut Bar, select the group of shortcut links to which you want to add a contact. 2.
Managing contacts from the Local Directory Deleting contacts from the Local Directory You can delete contacts from the Local Directory or remove contacts from a group of shortcut links. To delete a contact from the Local Directory: 1. Open the Local Directory. For details, see “Opening a Local Directory from the Call Control window” on page 25. 2. Using your mouse pointer, select the contact you want to delete.
Managing contacts from the Local Directory — Click Find Contact on the toolbar. The Find Contact window appears. 3. Enter the name of the contact you want to find. Note: Names in the directory are formatted as last name, first name. Use this format when searching for a contact. 4. Click Find Now. Search results display in the Find Contact window. 5. To stop a search, click Stop. Filtering a Local Directory The IP Softphone 2050 lets you filter a Local Directory, making it smaller and easier to manage.
Managing contacts from the Local Directory — Double-click the phone number you want to dial. — Double-click the contact's name. — Right-click the contact's entry, and then click the desired telephone number in the menu. — To dial the default telephone number, click toolbar. Dial on the — Click the arrow beside the Dial toolbar button, and then click the desired telephone number from the list. Dialing from the Redial List in the Local Directory To dial from the Redial List: 1.
Managing contacts from the Local Directory 2. Find the contact using one of the following methods: — Scroll to the desired contact. — Search for the contact by name or number. — Enter the number of the contact to find it. 3. To dial the selected entry, double-click the contact. Managing Groups in the Shortcut Bar You can add, remove, or rename groups in the Shortcut Bar of your Local Directory. To open a group of shortcut links and view its list of contacts, click the desired group from the Shortcut Bar.
Managing contacts from the Local Directory A cursor appears in the Group button. 4. Enter the new name you want the group to be called. 5. Press Enter. Note: To view the list of contacts within a group, click the desired group in the Shortcut Bar. Using the Properties dialog box Use the Properties dialog box to enter or change contact information. To open the Properties dialog box: 1. Open the Local Directory. For details, see “Opening a Local Directory from the Call Control window” on page 25. 2.
Managing contacts from the Local Directory Properties — General tab Use this tab to store a contact’s name, address, e-mail address, company information, and telephone numbers. To create a contact record, enter the contact’s name and at least one telephone number. All other information is optional. Note: To add a half-second delay in the dialing pattern, insert a comma in the telephone number, wherever you want the pause to occur.
Managing contacts from the Local Directory • Outlook directory • Windows Address Book directory (WAB) To access these external directories, you must create a link to the desired directory in the Shortcut Bar. After you add the directory, an icon appears in the Shortcut Bar. You can then click the icon to view or dial contacts in that directory. Linking to the LDAP directory To add a link to the LDAP directory in the Shortcut Bar: 1.
Managing contacts from the Local Directory To add a new schema to the list: 1. From the Schema tab, click Add. A Dialog box opens. The Dialog box lists all current names and fields used by the LDAP directory. 2. In the Schema Name field, enter the name you want to use for your new LDAP schema. 3. Click OK. To remove a schema from the list: 1. In the Schema tab, select the schema you want to remove from the list. 2. Click Remove.
Managing contacts from the Local Directory Linking to Windows Address Book directory To add a link to a WAB directory in the Shortcut Bar: 1. From the menu, select Directory > Add Link To > Windows Address Book. A Properties dialog box appears. 2. In the Directory Name field, enter the name of your Windows Address Book directory, as you want it to appear in the Shortcut Bar. 3. In the WAB Name field, enter the name of the WAB file you want to link to from the Shortcut Bar.
Managing contacts from the Local Directory Note 1: You cannot directly add contacts to an external directory from within the Local Directory. Note 2: If the contents of an external directory change, you must first update that directory for the changes to show in the Local Directory. To update, right-click the imported directory and click Refresh.
Managing contacts from the CS 1000 Directory Managing contacts from the CS 1000 Directory Your server supports the following CS 1000 Directory features: Personal Directory, Redial List, and Callers List.
Managing contacts from the CS 1000 Directory Note 1: Unlike the Local Directory, CS 1000 Directory features (Personal Directory, Redial List, Callers List) are stored on the Application Server. Note 2: You can also add contacts to the Personal Directory by copying entries from the Corporate Directory, the Redial List, the Callers List, or other available directory applications. If you are creating multiple entries in the Personal Directory, you can make and edit multiple copies in an existing entry.
Managing contacts from the CS 1000 Directory Deleting CS 1000 Directory contacts To delete a contact from the Personal Directory, Redial List, or Callers List: 1. On the Call Control window, click Directory. 2. Select the Personal Directory, Redial List, or Callers List. 3. Search for the entry. 4. Highlight the entry. 5. Click Delete. 6. Click Confirm or Cancel. To delete the entire Redial List or Callers List: 1. Click Directory. 2. Select Redial List or Callers List. 3. Click Del. 4. Click Yes.
Managing contacts from the CS 1000 Directory 3. Find the contact using one of the following: — Scroll to the desired contact. — Search for the contact by name or number. — Enter the number of the contact to find it. 4. To dial the selected entry, double-click the contact. Dialing from the Redial List To dial from the Redial List in the CS 1000 Directory: 1. On the Call Control window, click Directory. 2. Select Redial List. 3. Find the contact using one of the following: — Scroll to the desired contact.
Managing IP Softphone 2050 calls Managing IP Softphone 2050 calls Making telephone calls Before making a call, ensure that you are wearing your headset. To make a call: 1. Open a Line using one of the following methods: — On the Call Control window, click Answer/Headset. Your main telephone line appears. — Select Keys > Answer. — From the Call Control window, select a Line key . 2. Enter the phone number using one of the following methods: — Dial from the number pad of your computer keyboard.
Managing IP Softphone 2050 calls You can answer a call using one of the following methods: — On the Call Control window, click Answer/Headset . — Click the Line key of whichever line is ringing. Note: Answering a new call automatically puts any active calls on hold. To switch between active callers, click the appropriate Line key to resume your call. Holding and retrieving telephone calls Before using the phone, ensure that you are wearing your headset.
IP Softphone 2050 USB Headset Adapter IP Softphone 2050 USB Headset Adapter You must install a Nortel USB Audio kit before using the IP Softphone 2050. See “Installing the USB Headset Kit” on page 31. Overview The features of the USB Headset Adapter are described in Table 2. Table 2: USB Headset Adapter elements and functions (Part 1 of 2) Element Function Message Waiting light The red Message Waiting light is located at the top of the USB Headset Adapter.
IP Softphone 2050 USB Headset Adapter Table 2: USB Headset Adapter elements and functions (Part 2 of 2) Element Function Answer button To answer an incoming call, press Answer. If you have no incoming call when you press this button, the IP Softphone 2050 selects a line and you hear a dial tone. Release button Press the Release button to terminate the current call. Mute button Press the Mute button to mute a call. When you mute a call, you can still hear your caller, but your caller cannot hear you.
IP Softphone 2050 USB Headset Adapter Answering calls with the USB Headset Adapter You can use the USB Headset Adapter to answer calls whenever the IP Softphone 2050 is running—even if minimized or running in the background. To answer a call using the USB Headset Adapter: 1. Ensure that you are wearing your headset. 2. Press Answer. Note: If you want to view Caller ID before answering while the IP Softphone 2050 is minimized or running in the background, press the Maximize button.
IP Softphone 2050 USB Headset Adapter Muting a call When you mute a call, you can still hear your caller, but your caller cannot hear you. To mute a call using the Headset adapter, press the Mute button. Using the Smart Functions menu The Smart Functions menu provides quick access to IP Softphone 2050 features. You can customize what appears on this menu using the Configuration Utility. To access the Smart Functions menu: 1. Press the Smart Functions button on the USB Headset Adapter. 2.
IP Softphone 2050 USB Headset Adapter Customizing the Smart Functions menu You can customize the features that appear on the Smart Functions menu using the Configuration Utility. To customize the Smart Functions menu: 1. From the Call Control window, select File > Settings > USB Headset. The USB Headset Settings window opens. 2. Click Configure Smart Functions. The Configure Smart Functions dialog box opens. 3. From the dialog box, you can Add, Remove, or Rearrange functions from the Smart Function menu.
IP Softphone 2050 USB Headset Adapter 3. In the Command box, enter the pathname and file name of the function you want to add. Note: If you do not know the pathname or file name of the function, click Browse beside the Command box. You can then navigate to the correct file, select it, and click Open. 4. In the Arguments box, enter any arguments that are required for this function.
IP Softphone 2050 USB Headset Adapter To remove a custom function: 1. Select the custom function you want to remove. 2. Click Delete. 3. To confirm the deletion, click Yes.
IP Softphone 2050 macros IP Softphone 2050 macros About macros with the IP Softphone 2050 Use the IP Softphone 2050 to enter macros. A macro is a sequence of keystrokes that you can use to automate repetitive actions. For example, you can program a macro that selects a particular telephone line and then dials a telephone number automatically, or a macro that ensures a certain number is always dialed out on a particular telephone line.
IP Softphone 2050 macros 7. To exit the Macros dialog box, click OK . Note 1: Use the Pause action to introduce a half-second delay in the macro—a requirement for some Interactive Voice Response applications and voicemail systems. Note 2: You can move macro items up and down the macro list. Select the macro item you want to move, and then use the up and down arrow keys to move the item in the direction you need. Deleting a macro To delete a macro: 1.
IP Softphone 2050 menu commands IP Softphone 2050 menu commands Call Control window menu command The IP Softphone 2050 supports a Windows-style menu command system, with File, Edit, Keys, View, and Help menus all available. With Show Menu Bar selected, the menu bar appears above the Call Control window. To show the menu, select View > Menu Bar Options > Show Menu Bar. To hide the menu, select View > Menu Bar Options > Autohide Menu Bar.
IP Softphone 2050 menu commands Using the Edit menu From the Edit menu, you can choose from any of the following: • Copy—Copies the contents in the display window for use in other applications. • Paste—Pastes phone numbers or other dialable strings copied from other applications. • Input Mode—Selects method that the application uses to interpret input from the keyboard.
IP Softphone 2050 menu commands • Send—Select to confirm menu selections and terminate input sequences. • Features—Select to view a list of available, server-supported features. • Macros—From the macros menu, select the macro you want to dial. Using the View menu From the View menu, you can choose from any of the following: • Local Directory—Select to access the Local Directory window. See “Local Directory” on page 25 for details. • Menu Bar Options—Select to show or hide the menu bar.
IP Softphone 2050 Settings IP Softphone 2050 Settings Use the Settings window (shown in Figure 3) to access and configure the many IP Softphone 2050 features and functions. You can open the Settings window from the Windows Start Menu or from the IP Softphone 2050 Call Control window.
IP Softphone 2050 Settings Using the Settings window The following sections describe how to configure the various IP Softphone 2050 features and functions: • “Profiles” on page 64 • “Server” on page 66 • “Skin” on page 68 • “Features” on page 68 • “Macros” on page 69 • “Audio” on page 69 • “Sound Devices” on page 70 • “Hardware ID” on page 71 • “Advanced Audio” on page 72 • “Listener IP” on page 74 • “Sounds” on page 75 • “Hot Keys” on page 75 • “Text Replacements” on page 75 • “
IP Softphone 2050 Settings Profiles Use profiles to configure the IP Softphone 2050. Using profiles, you can keep multiple IP Softphone 2050 configurations on the same computer. When you make changes to any feature or function, the changes affect only the current profile. Note: The name of the current profile appears at the lower right corner of all IP Softphone 2050 Settings dialog boxes, above the Apply button (see Figure 3 on page 62).
IP Softphone 2050 Settings Modifying profile names To modify a profile name: 1. From the list of profiles, select the profile that you want to modify. 2. Click Modify Name. The Profile Name text box opens, with the name of the profile highlighted. 3. Enter the new profile name. 4. Click OK. The new name shows in the list. Selecting profiles To choose which profile the IP Softphone 2050 uses for your current session: 1. From the list of profiles, select the desired profile. 2. Click Reset.
IP Softphone 2050 Settings 2. Save your profiles using the file name and directory of your choice. Your current IP Softphone 2050 profiles are now saved as “Config Backup Files” (*cfx). Importing profiles Use import to restore backed-up configuration files for current use. To import saved profiles: 1. Click Import. An Open dialog box opens. 2. Locate and select the profile you want to use. The Import Profiles text box opens. 3. Select the profile or profiles that you want to import. 4. Click OK.
IP Softphone 2050 Settings To use the Automatic (DHCP) method: 1. Select the Automatic (DHCP) check box. 2. From the Server list, select your server. You can choose from the Primary, Secondary, or Application (XAS) servers. Note 1: Primary and Secondary servers are assigned by DHCP. Note 2: XAS support is reserved for future use. Using IP addresses and DNS names If your communications server does not support DHCP, then you must assign an IP address or DNS name manually.
IP Softphone 2050 Settings Resetting the connection To reset the server connection while the IP Softphone 2050 is running, click Reset. Skin Use the Skin dialog box to select the 1140 skin or one of two available compact skin colors (black or silver). You can also use this dialog box to switch to the Accessibility Interface. To choose the skin: 1. From the Skin menu, select 1140, black, or silver. 2. Click OK.
IP Softphone 2050 Settings The Feature Menu lists all available server-supported features. Use the arrow keys to move individual items up and down in the list. The list includes: • Message • Directory • Shift • Services • Expand • Copy • Quit • Redial List • Caller List Note: In CS 1000 systems, the Available Features list remains empty. You can access any item on the Available Features list from the Keys > Features list.
IP Softphone 2050 Settings Sound Devices Use the Sound Devices dialog box to select and set the various IP Softphone sound devices. The dialog box is separated into two areas: • Headset or Handset device • Handsfree/Ringing/Paging device Headset or handset device When using a headset or handset, use this area to: • Select the microphone and speaker • Adjust volume • Select or clear mute status The Microphone text box displays the currently selected microphone.
IP Softphone 2050 Settings The Microphone text box displays the currently selected microphone. To change the microphone, select the microphone you want to use from the microphone list. The Speaker text box displays the currently selected speaker. To change the speaker, select the speaker you want to use from the speaker list. To adjust the volume of the microphone and speaker, use the volume slider bar. To mute both devices, select Mute.
IP Softphone 2050 Settings Selecting MAC addresses To select a MAC address: 1. Click Auto-Create. The Hardware ID text box displays the next address in a range of addresses. 2. Continue clicking Auto-Create to move through the range of available addresses, until you find the one you need. After you click through all available MAC addresses, Auto-Create generates random hardware ID numbers. Select one of these numbers if your Ethernet hardware address is not unique to the server.
IP Softphone 2050 Settings Select the Override communication server values to adjust the following values: • Jitter • Highwater Mark • Early Packet Resync • Late Packet Resync Jitter Though voice frames are transmitted at a fixed rate, some frames arrive faster or slower than others. This can result in degraded sound quality called jitter. A jitter buffer adds a small delay in the delivery of the frames, smoothing out transmission and improving sound quality.
IP Softphone 2050 Settings Both resync values must be set at least five times the Highwater Mark. Calculate the resync values using the following formula: frame size x highwater mark x 2. The frame size refers to the number of milliseconds per frame. Frame size is assigned by the communications server. A typical frame size is 10 milliseconds. Listener IP Note: This dialog box is intended for expert users only.
IP Softphone 2050 Settings Sounds Use the Sounds dialog box to select sound effects for when the IP Softphone 2050 connects to, or disconnects from, a call server. You can assign a sound to any of the following three events: • Server connected • Server unreachable • Server unresponsive To assign a sound to an event: 1. From the Select an event list, select the event to which you want to assign a sound. 2. Select Play sound. 3. Enter the path and file name of the audio file you want to use.
IP Softphone 2050 Settings Use the Text Replacements dialog box to modify the server-supplied text in the Accessibility Interface. Modification lets you shorten or eliminate superfluous language picked up by the screen-reading software. The text replacement table lists all the text replacement rules that are currently assigned. Both the original text and the replaced text appear in the list. To add a new text replacement rule, or to modify an existing rule: 1. Click New or Modify.
IP Softphone 2050 Settings To assign a sound for either the message or mute lamp: 1. From the Select a condition list, select Message Lamp On or Mute Lamp On. 2. Select Play sound. 3. Enter the path and file name of the audio file you want to use. You can also search for the file by clicking the browse button. When selected, the file name appears in the text box. 4. Enter how often you want the sound repeated in the minutes and seconds fields (found in the Repeat every area).
IP Softphone 2050 Settings About The About dialog box displays current information about the IP Softphone 2050, including the following: • Current version number • Copyright information • Nortel logo • Global IP Sound logo Language Use the Language dialog box to select the language for the IP Softphone 2050 Settings window, Local Directory, and all menus and dialogs associated with the main application.
IP Softphone 2050 Settings • Launch the Personal Call Recording application. • Display a warning message when call recording is enabled. Information about the third party application shows in the following fields: • Application displays the name of the third party application. • Version displays the current version number of the application. • Vendor displays the vendor name of the application.
IP Softphone 2050 Settings Selecting the headset For optimal performance, select the headset from the list that matches the headset currently connected to your USB Headset Adapter. To choose a headset: 1. From the list, select the headset you are using. 2. Click Apply. Setting external lamp controls Note: The external lamp is available on the desktop adapter only. The IP Softphone 2050 supports an optional external LED lamp (also known as an in-use lamp).
IP Softphone 2050 Settings To enable Manual Override, select the cadence you want from the list. To disable Manual Override, select None. Headset Disconnect With Headset Disconnect enabled, the external lamp activates when the headset registers as disconnected from the USB Headset Adapter. To enable Headset Disconnect, select the cadence you want from the list. To disable Headset Disconnect, select None.
IP Softphone 2050 Settings • Message Waiting Using the backlight The USB Headset Adapter uses a backlight to illuminate the buttons, letting you know when the IP Softphone 2050 is running. To enable the backlight, select Use backlight. Configuring Smart Functions The Smart Functions button on the desktop USB Headset Adapter provides quick access to IP Softphone 2050 features. For information about configuring the Smart Functions button, see “Customizing the Smart Functions menu” on page 54.
Accessibility Interface Accessibility Interface The Accessibility Interface works with screen reading software—such as JAWS® for Windows from Freedom Scientific—that lets visually-impaired users access the full range of IP Softphone 2050 features. To open the IP Softphone 2050 Accessibility Interface from the Call Control window: 1. Select File > Settings > Skin. 2. Select Accessibility Interface.
Accessibility Interface Line and Feature Choose from six available Line and Feature group keys to place or receive calls, or to access a range of server-supported IP Softphone 2050 features. Note: Only your system administrator can assign Line keys. Contact your system administrator for more information about the available features that your server provides. Date and Time Use the Date and Time group to check the current date and time.
Accessibility Interface • To move to the previous field, press Shift + Tab. • To move to the next control group, press Page down. • To move to the previous control group, press Page up. • To skip to the first control group, press Home. • To skip to the last control group, press End. • To read the field at the current cursor location, press F1. • To read the contents of the control group at the current cursor location, press Shift + F1.
Setting CS1000 Directory user preferences Setting CS1000 Directory user preferences Your server supports the following CS 1000 Directory features: Personal Directory, Redial List, and Callers List. To access these features, click Directory on the Call Control window. For general information about CS 1000 Directory features, see “CS 1000 Directory” on page 26.
Setting CS1000 Directory user preferences Setting the date and time CS 1000 systems support several date and time formats, based on the 12-hour and the 24-hour clocks. To select a date and time format: 1. Click Services. A list of options appears in the display area. 2. Use the up and down arrows (on either the navigation cluster or on your PC keyboard) to select Telephone Options > Date/Time. 3. From the Date/Time list, highlight the format that you want to use.
Setting CS1000 Directory user preferences • Area code setup • Name display format Logging all/unanswered incoming calls You can set the Callers List to log either all incoming calls or unanswered incoming calls only. To log all calls or only incoming calls: 1. Click Services. A list of options appears in the display area. 2. Use the up and down arrows (on either the navigation cluster or on your PC keyboard) to select Telephone Options > Call Log Options. 3. Select Incoming calls. 4. Select Log Mode.
Setting CS1000 Directory user preferences 5. Select either of the following: — To enable the feature, select New call indication: On. — To disable the feature, select New call indication: Off. The default setting for new call indication is: On. Preferred name match Use preferred name match to set the way names appear in Call Party Name Display (CPND). If set to Off, CPND displays according to your server settings.
Setting CS1000 Directory user preferences To configure up to three saved area codes: 1. Click Services. A list of options appears in the display area. 2. Use the up and down arrows (on either the navigation cluster or on your PC keyboard) to select Telephone Options > Call Log Options. 3. Select Area Code Setup. 4. Select 1st Code, 2nd Code, or 3rd Code. 5. Enter the area code you want to use, or edit the existing area code. The default for area code setup is: no area code specified.
Setting CS1000 Directory user preferences Password (SCPW) on the server, you can then set Password Administration functions, such as: • Turning password protection on or off • Changing your password With password protection enabled, the IP Softphone 2050 requires authentication before allowing you to access the Personal Directory, Redial List, or Callers List. When you attempt to access any of these password-protected features, a prompt asking you to enter your password appears.
Setting CS1000 Directory user preferences Changing your personal password To change your password: 1. Click Services. A list of options appears in the display area. 2. Use the up and down arrows (on either the navigation cluster or on your PC keyboard) to select Telephone Options. A prompt asks you for your password. 3. Enter your password. 4. Select New Password. 5. Click one of the following: — To select New Password, click Sel. — To return to the previous menu, click Del.
Setting CS1000 Directory user preferences If you forget your password or the system locks you out, then your system administrator can reset and unlock your access at any time.
Troubleshooting the IP Softphone 2050 Troubleshooting the IP Softphone 2050 The following sections describe various troubleshooting issues and suggested remedy actions: • “Connectivity problems” on page 94 • “Audio problems” on page 98 • “Reset conditions” on page 101 • “USB Headset problems” on page 101 • “Directory problems” on page 103 Connectivity problems Communication server is unreachable Symptom: One of the following messages appears: • Connecting... • Server unreachable.
Troubleshooting the IP Softphone 2050 The “Server unreachable” message appears when the IP Softphone 2050 encounters a problem contacting the communication server. Potential causes: • Network down • Computer not connected to the network • Invalid communication server settings in the Configuration Utility • Invalid communication server settings in DHCP configuration • Communication server down Action: • Ping another station on the network. • Ping the communication server.
Troubleshooting the IP Softphone 2050 Note: Under normal setup, the “Connection Established. Reinitializing...” message appears briefly, then disappears after successful connection. Potential causes: • A “Connection Established. Reinitializing...” message indicates a programming error in the communication server. Action: Wait a moment. Under normal operation, the message disappears after successful connection. If the message continues, check for correct communication server programming.
Troubleshooting the IP Softphone 2050 Unable to retrieve communication server parameters from DHCP server Symptom: The following message appears:“DHCP server is not available”. Description: A connection with the DHCP server cannot be established. Potential causes: • Network down • DHCP server configuration error Action: Contact your system administrator. Service denied Symptom: The following message appears:”Service Denied. Reason XXXX “.
Troubleshooting the IP Softphone 2050 Audio problems Basic audio operation To verify the physical connection of the USB adapter and headset, as well as proper Windows audio configuration: 1. Record an audio message. 2. Play the message back using the USB headset. One-way audio If you experience problems with one-way only audio: • Check that your system administrator has programmed the handsfree option on the communication server. • Check that the mute button is disabled.
Troubleshooting the IP Softphone 2050 When experiencing choppy or broken speech, move the Audio Quality slider toward Higher Quality. Windows transition effects The Windows operating system uses very high process and thread priorities when performing low-level Windows operations, such as minimizing and maximizing applications. This can cause brief breaks in the IP Softphone 2050 audio streams. To reduce the severity of these breaks, turn off the Windows transition effects for menus and tool tips.
Troubleshooting the IP Softphone 2050 To upgrade your Xircom driver: 1. Download and install a new PC card driver from the Xircom web site. 2. Follow the installation instructions provided by Xircom. Note: You require administrator privileges on Windows 2000. Windows sound plays from the headset Description: Windows sounds play from your headset instead of your computer speakers, interfering with IP Softphone 2050 audio.
Troubleshooting the IP Softphone 2050 Reset conditions The IP Softphone 2050 resets when: • The communication server causes the IP Softphone 2050 to perform a hard reset. • You change the IP Softphone 2050 skin. • Firewall applications intercept or delay packets, causing the IP Softphone 2050 to reset due to the expiration of the Watchdog timer. Note: Use care when using firewall applications on the same computer as the IP Softphone 2050.
Troubleshooting the IP Softphone 2050 a. Select Start. b. Right-click My Computer. c. Select Properties. The System Properties window appears. d. Select Hardware. The Hardware dialog tab appears. e. Click Device Manager. 3. If Universal Serial Bus controllers does not appear in the Device Manager: — Ensure that USB is enabled in your computer setup menu. — Check for a BIOS upgrade. — Contact your computer supplier. 4.
Troubleshooting the IP Softphone 2050 adapters include: Enhanced USB Adapter (desktop) and Nortel Mobile USB Adapter (mobile). Potential causes: • Your USB Headset Adapter does not support the functions listed on the USB Headset dialog box. • The USB Headset Adapter has failed to enumerate properly. Action: If you suspect faulty enumeration, do the following: 1. Unplug the USB cable from the USB Headset Adapter. 2. Wait one minute. 3. Plug the USB cable into the USB Headset Adapter.
Troubleshooting the IP Softphone 2050 • Your system administrator must enable the appropriate class of service. If you cannot access the Redial List or Callers List, contact your system administrator.
Index Index A E Accessibility Interface, 83 Active Call, 81 Answer button, 51 Answer, 21 Application Server Administration, 28 Early Packet and Late Packet Resync, 73 Edit menu, 60 Expand, 22 External directories, 39 External LED lamp, 80 B F Backlight, 51, 82 File menu, 59 C H Call Control Window 1140 skin, 18 compact skin, 19 Caller ID, 52 Callers List, 27 Copy, 20 CS 1000 Directory 26, 44 area code setup, 89 call log, 87 call timer 87 date and time 87 language, 86 name display, 90 new call ind
Index Line, 48 Local Area Network (LAN), 13 Local Directory, 25, 32 M MAC addresses, 71 Macros, 57 Manual Override, 80 Maximize button, 50 Menu command, 59 Message Waiting light, 50 Message Waiting, 81 Mute button, 51 Mute light, 51 N Navigation arrows, 21 NetEQ (Global IP Sound), 72 Nortel USB Audio Kit, 30 Nortel USB Audio kit, 50 O Outbox/Shift, 22 Outlook directory, 40 P Password Administration, 90 Personal Directory, 26, 46 Primary display, 20 Priority, 81 Q Quit, 20 R Redial List, 27, 47 Releas
Index W Wide Area Network (WAN), 13 Windows Address Book directory, 40 107
Index 108
Nortel Communication Server 1000 IP Softphone 2050 User Guide Copyright © 2007 Nortel Networks. All rights reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document.
