User's Manual

Page 96 of 910 Features
553-3001-365 Standard 4.00 August 2005
Interactions considered as IP/TDM calls
The ACF feature also considers interaction of an IP Phone with the following
to be an IP/TDM call:
•CallPilot Mini
• Meridian Mail
• Meridian Mail Card Option
• Companion DECT Telephones (DMC8 version)
• Remote Office 9150
• Mini Carrier Remote
• Carrier Remote
• Periphonics Open IVR (VPS/is)
• Integrated Call Assistant
• Integrated Conference Bridge
• Integrated Recorded Announcer
• Integrated Personal Call Director
• Integrated Voice Services
Symposium Call Center Server
The ACF feature interacts with the Symposium Call Center Server (SCCS)
environment in the following cases:
• Acquired ACD agent is an IP Phone.
— If a failure occurs when the IP Phone is active, the ACD IP Phone
behaves as described in “IP Phone as ACD agent or supervisor
telephone” on page 93.
— If the active unregistered ACD agent changes the call state during
the failure period (for example, releases the call), the status message
is sent to the Symposium and CTI applications as the idle agent
reregisters with the system.