Enterprise Edge 2.0 Voice Messaging FAX User Guide www.nortelnetworks.
Contents Introduction 5 Learning about FAX 5 About the Express Messaging Line 6 Your Personal mailbox greeting 6 Recording a Greeting 6 Receiving a fax message 8 Retrieving a fax message 9 Transferring a Fax call to your mailbox 9 Setting up a preset fax machine 10 Printing fax messages 11 Printing new or saved fax messages in your mailbox 11 Printing a fax message 15 Fax cover page 18 Fax forward cover page 18 Sending fax messages 19 Forwarding a fax message to another mailbox 20 Forwarding a fax message t
Contents Enterprise Edge 2.
Enterprise Edge 2.0 Voice Messaging FAX User Guide Introduction This guide explains how to use Enterprise Edge Voice Messaging FAX with your personal mailbox. It explains how to receive, print and send fax messages. All Enterprise Edge one line and two line display telephones provide Voice Messaging voice prompts. On telephones with display buttons, the voice prompts are delayed for five seconds.
Enterprise Edge 2.0 Voice Messaging FAX User Guide About the Express Messaging Line An Express Messaging Line can be assigned to a mailbox. A fax message sent to the Express Messaging Line bypasses the greeting and the Automated Attendant. The fax message is sent immediately to your mailbox. You access the fax message the same way you access other fax messages. For more information about accessing fax messages, refer to Receiving a fax message on page 8.
Enterprise Edge 2.0 Voice Messaging FAX User Guide 7 Mailbox admin GREET PSWD QUIT 4. Press GREET or ¤. Greeting options REC CHOOSE CFWD 5. Press REC or ⁄. Greeting: PRIME ALT 6. Press PRIME or ⁄. PERS Note: Press ALT to record your Alternate Greeting. If you are changing your greeting, your current recorded Primary Greeting begins to play. Record new? YES NO QUIT Record greeting: RETRY OK 7. Press YES or ⁄. 8. At the tone, record your greeting and press OK or £ to end your recording.
Enterprise Edge 2.0 Voice Messaging FAX User Guide Receiving a fax message You can receive two types of fax messages: non-voice introduced and voice introduced. An introduction is a voice message that a caller records to introduce a fax message. In a non-voice introduced fax message, a caller leaves only a fax message. A caller can send a fax message to your personal mailbox by using the autosend feature on their fax machine.
Enterprise Edge 2.0 Voice Messaging FAX User Guide 9 Retrieving a fax message When you retrieve a fax message, Voice Messaging shows the fax identification number on the display. If the message is a voice introduced fax message, the Fax identification number plays before the voice message. To retrieve your fax messages: 1. Press PLAY or ¤ to retrieve your new fax messages. 2. Press fl until you find the saved fax message you want to print.
Enterprise Edge 2.0 Voice Messaging FAX User Guide Setting up a preset fax machine Each personal mailbox can have a preset fax machine assigned for printing fax messages. If you select the Preset option, fax messages are printed at the same fax machine every time. To set up the preset fax machine: 1. Press ƒ·°⁄. Pswd: OTHR RETRY OK 2. Enter your password and press OK or £. 0 new 0 saved PLAY REC ADMIN 3. Press ADMIN or °. Mailbox admin GREET PSWD QUIT 4. Press ‡. No Preset 5.
Enterprise Edge 2.0 Voice Messaging FAX User Guide 11 Printing fax messages You can print the fax messages left in your mailbox on any fax machine. You can print all of your fax messages at once or print them individually. If you print all of the fax messages at once, you cannot listen to any voice introductions included with the fax messages. If you do not listen to a voice introduction, the fax message remains “new” in your mailbox and you can listen to the voice content of the message later.
Enterprise Edge 2.0 Voice Messaging FAX User Guide Printing new or saved fax messages on the preset fax machine To print all of the new or saved fax messages on the preset fax machine: 1. Press ƒ·°⁄. Pswd: OTHR RETRY OK 2. Enter your password and press OK or £. 1 new 1 saved PLAY REC ADMIN 3. Press ⁄. Print all NEW 4. Press NEW or ⁄ to print all the new fax messages or press SAVED or ¤ to print all the saved fax messages. Print msg PRESET OTHR SAVED MANU 5. Press PRESET or ⁄.
Enterprise Edge 2.0 Voice Messaging FAX User Guide 13 Printing all new or saved fax messages using the Other option To print all the new or saved fax messages using the Other option: 1. Press ƒ·°⁄. Pswd: OTHR RETRY OK 2. Enter your password and press OK or £. 1 new 1 saved PLAY REC ADMIN 3. Press ⁄ to print the fax messages. Print all NEW 4. Press NEW or ⁄ to print all the new fax messages or press SAVED or ¤ to print all the saved fax messages. SAVED Print msg PRESET OTHR MANU 5.
Enterprise Edge 2.0 Voice Messaging FAX User Guide Printing all new or saved fax messages using the Manual option To use the Manual option, you must first open your personal mailbox from a fax machine telephone. To retrieve and print all your new or saved fax messages using the Manual option: 1. From the fax machine telephone, call into a line that is answered by the Automated Attendant. 2. Press ••, or in the UK press °°, to access your mailbox while the Automated Attendant Greeting plays. 3.
Enterprise Edge 2.0 Voice Messaging FAX User Guide 15 Printing a fax message You can print an individual fax message from your mailbox. A cover sheet precedes the fax message. Refer to Fax cover page on page 18. You have three choices of where to print the fax message: Preset, Other and Manual. For more information about fax message printing options, refer to Printing fax messages on page 11. Printing a fax message on the preset fax machine To print a fax message on the preset fax machine: 1. Press ƒ·°⁄.
Enterprise Edge 2.0 Voice Messaging FAX User Guide Printing a fax message using the Other option To print a fax message using the Other option: 1. Press ƒ·°⁄. Pswd: OTHR RETRY OK 2. Enter your password and press OK or £. 2 new 0 saved REC ADMIN PLAY 3. Press PLAY or ¤. Fax:1 <<< STOP >>> 4. The date received and the Fax ID number appear on the display. Press fl until you find the fax message you want to print. End of message COPY ERASE NEXT 5. Press ⁄ to print the fax message.
Enterprise Edge 2.0 Voice Messaging FAX User Guide 17 Printing a fax message using the Manual option To print a fax message using the Manual option, you must first call and open your personal mailbox from a fax machine telephone. To print a fax message using the Manual option: 1. Call into a line from the fax machine telephone that is answered by the Automated Attendant. 2. Press ••, or in the UK press °°, to access your mailbox while the Automated Attendant Greeting plays. 3.
Enterprise Edge 2.0 Voice Messaging FAX User Guide Fax cover page A fax cover page prints with each fax message you print using the Preset and Other feature.
Enterprise Edge 2.0 Voice Messaging FAX User Guide 19 Sending fax messages A fax message and a fax message voice introduction can be sent to any personal mailbox. To send the fax message you must call the personal mailbox from a fax machine telephone. To leave a fax message in a personal mailbox: 1. Place the document that you want to send on the fax machine. 2. From the fax machine telephone dial the Enterprise Edge telephone number of the person you want to send a fax to.
Enterprise Edge 2.0 Voice Messaging FAX User Guide Forwarding a fax message to another mailbox You can forward a fax message you have received to another mailbox and add an introductory message as a part of the forwarded message. The message appears as a fax message in the recipient’s mailbox. If you cannot forward a fax message, ask your System Administrator if your mailbox is set up to allow you to forward fax messages. You can also forward a received Fax Message to an external number.
Enterprise Edge 2.0 Voice Messaging FAX User Guide 21 Accept rec? RETRY PLAY OK Mbox: DIR QUIT Wayne, Paul OPTS CC SEND Another copy? YES QUIT 9. Press OK or £ to accept the recording. 10. Enter the mailbox number where you want to forward the fax message, or press DIR or £ to use the Company Directory. 11. Press SEND or £ to forward the message without a delivery option. Paul Wayne is an example of a mailbox owner in this display.
Enterprise Edge 2.0 Voice Messaging FAX User Guide Forwarding a fax message to an external number You can forward a received fax message to an external number. However, you cannot add an introductory message to the fax message. To forward a fax message to an external number: 1. Press ƒ·°⁄. Pswd: OTHR RETRY OK 2. Enter your password and press OK or £. 2 new 0 saved ADMIN PLAY REC 3. Press PLAY or ¤. Fax:1 <<< STOP >>> 4. The date received and the Fax ID number appear on the display.
Enterprise Edge 2.0 Voice Messaging FAX User Guide 23 Msg sent 11. Voice Messaging forwards the fax message. Another copy? YES QUIT 12. Press YES or ⁄ and repeat steps 6 to 11 to send this message to another external number. 13. Press QUIT or ® to end this session. Fax System Group message (Fax Broadcast) Send a Fax System Group message if you want to send a group a fax message that pertains to them. All Fax System Group Lists are created by the System Administrator.
Enterprise Edge 2.0 Voice Messaging FAX User Guide Sending a Fax System Group message (Fax Broadcast) Before you send a Fax System Group message, be sure your System Administrator adds the Fax System Group List, and the List contains all the fax machines that are to receive the fax message. To send a Fax System Group message from your Enterprise Edge telephone: 1. Press ƒ·°⁄. Pswd: OTHR RETRY OK 2. Enter your password and press OK or £. 2 new 0 saved PLAY REC ADMIN 3. Press PLAY or ¤.
