User manual

Chapter 4 Handling calls 63
Attendant Console User Guide
To process a Hold call
1 Tell the caller that the employee requests that they hold.
2 In the Target list box enter the employee’s extension.
3 Click the Camp On button.
The call is camped to the employee’s extension.
To process an Assist call
1 Tell the caller that the employee is temporarily unable to take calls and requests that calls are
routed to the Assistant extension.
2 Click the Edit menu and then click Employee Information.
The Employee Information dialog box appears and the assistant’s number appears in the
Assistant Extension box.
3 Click the Close button to return to the Attendant window.
4 In the Target list box enter the assistant’s extension number.
5 Transfer the call to the assistant’s extension number.
To process an IntAct call
1 Tell the caller that the employee is on another call but can be interrupted.
2 If the caller agrees, enter the employee’s extension in the Target list box.
3 Transfer the call back to the extension.