Nortel Networks Product and Solution Reference Guide for Enterprise Customers End-User Edition – January 2003
TABLE OF CONTENTS Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i About Nortel Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii The Nortel Networks Competitive Advantage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Security Alteon SSL Accelerator (ASA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81 Alteon Switched Firewall (ASF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83 Contivity Secure IP Services Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Self Service Media Processing Server 100 (MPS 100) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181 Media Processing Server 1000 (MPS 1000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187 Periphonics VPS/is . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents
Nortel Networks Product & Solution Reference Guide for Enterprise Customers Welcome Welcome to version 1.0 of the Nortel Networks Product & Solution Reference Guide for Enterprise Customers. The guide has been designed to provide in depth information of Nortel Networks high performance enterprise solution sets, including specific product portfolio details together with examples of their applications and competitive positioning.
About Nortel Networks Nortel Networks is a global Internet and communications leader serving the emerging and existing needs of our Enterprise and Service Provider customers. The corporation is focused on further development of it’s leadership position in four major market areas; Wireless Networks, Wireline Networks, Optical Networks and Enterprise Networks. In Europe, Middle East and Africa (EMEA) Nortel Networks has had a strong presence since 1973.
Nortel Networks PRODUCT GUIDE
Nortel Networks Product Guide
Alteon Web Switches Overview The Alteon Web Switch series are industry leading content switches designed specifically to meet the needs of demanding businesses, delivering Layer 2 and 3 switching, plus advanced Layer 4 through 7 processing with full wire-speed throughput on every port.
Features and Benefits • High-performance content-intelligent switching • Server, Firewall, Cache, WAN Gateway, Virtual Private Network, Wireless Application Protocol, Real-Time streaming Protocol, Domain Name Service and Intrusion Detection Server load balancing • Full inspection of URLs, cookies and any host headers across multiple requests and responses • TCP,UDP,HTTP,FTP,SSL,SMTP,LDAP,DNS, Radius, WAP, RTSP, Telnet and NNTP and IP server load balancing • Application redirection for any traffic type, incl
Alteon Web Switch Module (WSM) Overview The Alteon Web Switch Module (WSM) leverages the carrier-grade reliability and high port density of the Passport 8600 Routing switch and enables the processing of entire Web sessions on any port within the system using Layer 4 through 7. New features within the code include enhanced health checking of servers, an increase in access filters and the ability to perform switching based on a combination of multiple Layer 7 attributes among others.
Ordering Information For further information please contact your local Nortel Networks Representative.
BayStack 380 Switch Overview Ideal for medium and large enterprises, Nortel Networks BayStack* 380-24T Switch is designed to provide high-density high-bandwidth connectivity to desktops, other switches, servers, and other network devices.
MultiLink Trunking (SMLT) eliminates single points of failure in the network and allows BayStack 380s to have multiple active connections to the network core. • Secure access and data traffic protection – Features include BaySecure, Radius, IP Manager List, Access List, SNMP v3, and password protection. Nortel Networks is the only major vendor to support SNMPv3 protocol for user authentication and data encryption.
BayStack 420 Switch Overview The BayStack 420 10/100/1000 has 24 10BASE-T/100BASE-TX autosensing ports, one GBIC-based (Gigabit Interface Converter) uplink port and built-in stacking connectors. It can be used standalone or in a stack of up to 8 switches (up to 192 ports), that can be easily managed as a single entity via a single IP address.
• Improves network performance – with a 12.8Gbps Switch fabric and a forwarding rate of 5.
Features Matrix Features BayStack 420 BayStack 450 Ports/Switch Switch Fabric Forwarding Rate MAC Addresses Stackable Max. Units/Stack Max. Ports/Stack Stack Compatibility 24 10/100 Mbps 12.8 Gbps 5.1 Mpps 8,000 Yes 8 192 Will not stack with BayStack 450/ 410 or Business Policy Switch Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes No No No 24 10/100 Mbps 2.5 Gbps 3.
10 BayStack 420 Switch
BayStack 450 Switch Overview BayStack 450 Switches are stackable Ethernet switches featuring fail-safe stackability, flexible choices for high-speed uplinks, and advanced software features. They are designed to provide high-density, high-performance switching for enterprise wiring closets, and to provide fail-safe scalability and advanced traffic management for rapidly growing networks in demanding environments.
This includes the detection of full duplex for servers and other switches and half-duplex legacy systems and hubs. • Security: BaySecure prevents unauthorised access to the switches and the network infrastructure. Features and Benefits • Scalability - BayStack 450 stacks up to 8 units providing up to 224 10/100 ports and the entire stack can be managed as a single entity via a single IP address providing ease of network management.
BayStack 460 Switch Overview The BayStack 460-24T-PWR Power over Ethernet (PoE) Switch is an IEEE P802.3af draft-compliant switch designed to power devices such as IP phones, wireless access points, and net cameras. It has 24 10/100 Mbps ports, one MDA (Media Dependent Adapter) slot for uplink connectivity, and one cascade module slot for stacking. It includes all of the features of Nortel Networks Business Policy Switch such as advanced Quality of Service (QoS) and high-resiliency.
• Convenient use of single cable, allowing data and power to be transmitted over one cable without using a power outlet. • Plug-n-Play IP Telephony switching, provides simplified Web-based configurations on data and power properties. • Seamless user migration, stackable with Business Policy Switches and BayStack 470-48T Switches in a future software release.
BayStack 470 Switch Overview Part of the successful Nortel Networks BayStack* family, the BayStack 470-48T Switch is a stackable 48 port 10/100 Mbps Ethernet Layer 2 switch. It includes two built-in GBIC (Gigabit Interface Converter) uplink ports and built-in stacking ports in a compact 1 rack-unit high design. It is designed to provide high-density desktop connectivity for enterprise customers’ wiring closets.
• Cost-effective, simpler stacking – Two built-in stacking ports provide simpler, quicker, and more cost-effective stacking, as expensive stacking modules are not required. This unique stacking design frees up both the uplink ports for dedicated connectivity to the backbone. • Higher uplink capacity – Two built-in GBIC ports for dedicated uplink connectivity to network core switches such as Passport 8600. This doubles the uplink bandwidth, as GBIC ports are not required for stacking purposes.
OPTera Metro 1000 Ethernet Service Module Overview Service providers, seeking to extend their networks to the customer premises and to deliver differentiated Ethernet-based services cost-effectively to multiple customers, can leverage a new class of Optical Ethernet edge device - the OPTera Metro 1000 series of Ethernet Service Modules. The OPTera Metro 1000 series consists of three different platforms to meet Ethernet service delivery scenarios, i.e.
Customer Profile • • • • • • • RBOCs ILECs CLECs PPTs ELECs IXCs Incumbent and new service provider entrants Features and Benefits Cost-effective and scaleable entry/delivery point for Ethernet services in the multi-tenant/multi-dwelling units (MxUs), enterprise and service provider point-of-presence • Service providers are able scale their service offerings to meet customer demand by simply provisioning a new UNI port on an Ethernet Service Module, as compared with adding new equipment.
Technical Specifications • Carrier-class NEBS level 3 compliance - meeting the most rigorous electrical, environmental, temperature and vibration standards for reliability. • Dual Gigabit Ethernet ports using provisionable Multi-Link Trunking (MLT) - load sharing between the two Gigabit Ethernet ports enables bandwidth to be increased and ensures availability of service with sub-second failover.
20 OPTera Metro 1000 Ethernet Service Module
OPTera Metro 8000 Services Switch Overview Service providers looking for ways to scale Ethernet-based services and maximize profitability need look no further than Nortel Networks OPTera Metro 8000 Services Switch. This new and innovative product delivers unsurpassed reliability, massive bandwidth, exceptional performance and industry-leading intelligence.
Unsurpassed reliability • Carrier-grade network reliability and multi-site redundancy • MPLS reliability mechanisms • NEBS-3 compliant chassis • All components hot swappable and redundant • Only device in class capable of fully redundant configuration Ordering Information For further information, please contact your local Nortel Networks Representative.
Passport 1424 Switch Overview The Passport 1424T is a fixed port L3 switch. The switch features 24 ports of 10/100 and two GBIC slots (GBICs are ordered separately). Wire-speed routing and a non-blocking architecture provide the performance required by today’s bandwidth sensitive applications. For applications that have even more stringent requirements, four priority queues, with support for 802.1p and DiffServ, provide QoS within the network.
24 Passport 1424 Switch
Passport 8000 Series Switches Overview The Nortel Networks Passport 8000 series delivers high-density, high performance Layer 2 through Layer 7 switching, routing and traffic classification to service providers, carriers and enterprises. The Passport 8000 series is a reliable, secure and intelligent solution that provides exponential increases in bandwidth, revenue potential and a competitive edge for today's application driven networks.
• What are your plans for deploying streaming audio or video applications? • What are your plans for deploying desktop-based instruction? • What are your plans for deploying 10 Gigabit Ethernet? • Do you plan to connect to an optical Ethernet service provider? • Does fibre scarcity prevent you from providing high-speed data services to multiple sites? Service Provider and Carriers: Service Providers, Carriers and Property Developers: • • • • • Do you plan to upgrade your Metropolitan network service to
Features and Benefits Feature Benefit Modular solution One chassis with a variety of I/O modules for the wiring closet, enterprise network core, Metro edge or Metro Ethernet core delivers flexibility and simplifies design, sparing, training and operations 10, 6 or 3 slot chassis, Central Office chassis Flexible solution series that can be deployed to meet a variety of different needs and that grows with your customer’s network Layer 2 thru Layer 7 switching, routing and traffic classification Powerfu
28 Passport 8000 Series Switches
Passport 8000 Series Passport 8000 Chassis 8003 8006 8010 8010co Overview The Passport 8000 series is comprised of four chassis - the ten slot Passport 8010 and Passport 8010CO, the six slot Passport 8006 and the three slot Passport 8003. The series also includes two categories of modules, the Passport 8100 series Edge Switch modules and the Passport 8600 Routing Switch series modules. The Passport 8010, 8010CO and 8006 chassis support all Passport 8000 modules.
• What are your plans for delivering Transparent LAN services? • What are your plans for offering streaming audio or video services? • What are your plans for offering Video On Demand services? • What are your plans for offering Internet Telephony services? • Do you want to be able to support hundreds of multicasting groups? • Is fibre scarcity a consideration for you in deploying an Optical Ethernet Metro network? Typical Applications Enterprise Customers: • • • • • Desktop switching Enterprise core IP r
Features and Benefits Feature Benefit Modular solution One chassis with a variety of I/O modules for the wiring closet, enterprise network core, Metro edge or Metro Ethernet core delivers flexibility and simplifies design, sparing, training and operations 10, 6 or 3 slot chassis, Central Office chassis Flexible solution series that can be deployed to meet a variety of different needs and that grows with your customer’s network Layer 2 thru Layer 7 switching, routing and traffic classification Powerfu
32 Passport 8000 Chassis
Passport 8100 Edge Switching Modules Description The Passport 8100 series Edge Switching modules deliver Layer 2 switching to the Passport 8000 platform. Typically deployed in wiring closet applications, the Passport 8100 series Edge Switch modules are supported in the Passport 8010, Passport 8006 and Passport 8010CO chassis. At least one Passport 8190 Switch Management module is required per chassis.
Features and Benefits Feature Benefit 50 Gbps forwarding performance High capacity switching for high-density wiring closets 10, 6 or Central Office chassis, Central Office chassis Flexible solution series that can be deployed to meet a variety of different needs and that grows with your customer’s network 384 10/100BaseTX ports, 128 100BaseFX ports, or 64 copper or Fibre Gigabit Ethernet ports High density for large wiring closet applications Redundant switch management No single point of failure
Passport 8600 Series Routing Switches Overview The Passport 8600 series Routing Switch modules deliver a powerful and highly reliable routing solution, providing hardware-based Layer 2 through Layer 7 routing and traffic classification. These modules are specifically designed to offer high redundancy, high-density and high-bandwidth connections, wire speed performance and penalty-free QoS support to Enterprises, Service Providers and Carriers.
Defining needs Enterprise Customers: • Is reliability critical to your business? • Do you plan to upgrade your existing Ethernet network? • Do you plan do migrate your network from ATM or Token Ring to Ethernet? • Do you plan to unify your communications onto one network? • What are your plans for deploying web hosting services? • Do you have mission-critical traffic requiring prioritisation? • What are your plans for deploying Quality of Service? • What are your plans for deploying Internet telephony? • Wh
• Link-level redundancy – Multi-Link Trunking, Split Multi-Link Trunking • Network-level redundancy – Virtual Router Redundancy Protocol (VRRP), Equal Cost MultiPath (ECMP) routing • Security: Wire-speed security filtering, user authentication Flexibility: • • • • • 10/100 Mbps Ethernet 1 Gbps and 10 Gbps Ethernet OC-3 and OC-12 ATM OC-3 and OC-12 Packet over SONET/SDH Integrated Web-switching functionality Low Cost of Ownership: • High Performance • Optical Ethernet Ready Features and Benefits Feature
38 OPTera Metro 5000 Multiservice Switch
BayRS Access Stack Node (ASN) Overview Nortel Networks Access Stack Node (ASN) is a stackable router that provides cost-effective solutions for Enterprise network centres. Nortel Networks Switched Internetworking Services (BaySIS) operating in the ASN offers features for today's evolving internetworks with migration to the future of switched intra– and internetworking. Multiple units of ASNs stacked together are seamlessly integrated for management as a single router.
• Gives you comprehensive network management capabilities, enabling you to simplify management of single and multiple routers locally or remotely • Reduces WAN costs through efficient bandwidth usage • Enables further increases in forwarding performance • Enables network resiliency by providing backup • Maintains high filtering and forwarding across the ASN’s network interfaces • Provides network connectivity via a selection of net modules that provide Ethernet, 100 Base-T (Fast Ethernet), Token Ring, FDDI
BayRS Advance Remote Node (ARN) Overview Nortel Networks Advanced Remote Node (ARN) router delivers a comprehensive set of branch office functionality, enabling organisations to achieve significant competitive advantages. Its modular design provides the capability to build highly flexible networks, delivers high performance throughput and supports a wide range of field-upgradeable LAN and WAN options for data communication.
Features and Benefits Interfaces • Extended Interface Density and Flexibility; Optimised Bandwidth • Supports High Performance Architecture (HPA) • Advanced Quality of Service (QoS) and Routing Capabilities • Traffic Prioritisation • Dial Optimised Routing • Data Compression on a per circuit/link basis • Diffserv • EZ Install 2 WAN adaptor modules capable of supporting • Serial: V.35/X.
BayRS Backbone Node (BN) Overview Nortel Networks award winning, industrial strength Backbone Node (BN) consists of the Backbone Link Node (BLN©) and Backbone Concentrator Node (BCN©) - multiprotocol routers designed to satisfy the high performance and availability requirements of the most demanding mission-critical backbone internetworks.
44 BayRS Backbone Node (BN)
Contivity Secure IP Services Gateway Overview The Contivity Secure IP Services Gateways are the perfect answer for Enterprises building managed IP Virtual Private Networks (VPNs) — for intranets, extranets and remote access. A single hardware device provides advanced IP routing, firewall, bandwidth management, encryption, authentication and data integrity for secure tunnelling across managed IP networks and the Internet.
Features and Benefits Contivity 2700 Secure IP Services Gateways (supporting both Branch and Client tunnels) Up to 2,000 tunnels Contivity 1700 Up to 500 tunnels Hardware Features: • Memory: • Standard – 128 MB (Maximum – 256MB) • 850 MHz processor • One PCI expansion slot • LAN/WAN interfaces: Standard • Memory: – Standard – 128 MB (Maximum – 256MB) • • • • 1.
Contivity 4600 Contivity 1010/1050 Up to 5,000 tunnels Up to 30 tunnels Hardware Features: Hardware Features: • Memory: – Standard – 256 MB (Maximum – 1 Gigabyte) • Memory: 128 MB RAM; 32 MB Flash • LAN/WAN interfaces: – Contivity 1010 • • • • Dual 800 MHz processors Five PCI expansion slots LAN/WAN interfaces: Standard – 2 10/100Base-T Ethernet ports – Management/console port (DB-9) • Optional – Additional 10/100Base-T Ethernet – Single-port V.35/X.21 – Dual-port V.
Contivity 1100 Contivity 600 Up to 30 tunnels Up to 50 tunnels Hardware Features: Hardware Features: • Two PCI expansion slots • LAN/WAN interfaces: • Standard – 1 10/100 Base-T Ethernet (RJ-45) • Memory: 128 MB – 4-port 10/100 Ethernet switch (RJ-45) – Management/console port (DB-9) Optional – Additional 10/100Base-T Ethernet Interface Card – Single-port V.35/X.21 Interface Card – T1 with integrated CSU/DSU Interface Card – V.
Contivity 100 Remote Access: • 8MB Flash memory • Cost effective remote access services with ability to leverage the Internet.
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Passport 2430 BayRS Access Router Overview Nortel Networks Passport 2430 Multiservice Access Router is a high-performance, flexible, yet low-cost branch-office solution. It’s flexible WAN and LAN options, small size and quiet operation make the Passport 2430 switch the ideal solution for any small branch office. The Passport 2430 meets the business needs of flexible connectivity, ease of use and high performance for small branch environments at a cost-effective price.
52 Passport 2430 BayRS Access Router
System Processor with ATM Interface and (2) 10/100BaseT ports Passport 5430 BayRS Router ARN WAN Modules T1/E1 PMC Expansion module with 2 PMC slots Dual Sync PMC V.34 Remote Console Modem Overview The Passport 5430 integrates the modularity of the BayStack Advanced Remote Node (ARN) router with a next-generation architecture to support performance-intensive "Power Branch" environments.
54 Passport 5430 BayRS Router
Passport 4400 Multiservice Access Switch Overview Nortel Networks Passport 4400 Series Multiservice Access Switches provide robust and flexible networking for all types of branch traffic. Voice, fax, video, LAN and other data services such as frame relay, SNA, SDLC, X.25, async and HDLC are carried over a choice of link options to provide efficient, reliable and easily managed services for mission-critical, time-sensitive applications.
• The Passport 4450 provides added termination capacity for larger branch and small regional offices • The Passport 4455 model provides additional performance to address the needs of large regional and small central site requirements • The Passport 4460 model delivers the performance and voice termination capacity to address the central site requirements of small to medium-sized networks • For large networks, central site traffic termination can be provided via the Passport 6400 series Features and Benefit
Passport 6400 Multiservice Enterprise Switch Overview Building separate networks for ATM, voice, video and data is costly and inefficient. Nortel Networks Passport 6400 are scalable multi-service solutions that allow integration of LAN/WAN services into a single easily managed solution over leased lines, public/private frame relay or ATM.
Key Points • Bandwidth Savings – achieve bandwidth savings through dynamic bandwidth allocation, voice (8K) and data compression, silence suppression, fax demodulation and optimised LAN access protocols • QoS Optimisation – Passport supports Multiple Priority System (MPS) to allow dynamic traffic management based on application characteristic and QoS priorities • Branch Office Consolidation – Passport 6400 provides consolidation for ATM, voice, fax, video, LAN, SNA and data services across a single network
Key Features and Benefits continued… Echo Cancellation LAN On-board echo cancellation with 64ms tail delay delivers superior voice quality and eliminates the need for external devices Routing Support: RIP, RIPv2, Provides flexibility in building IP networks OSPF, BGP-4, EGP NetSentry Provides advanced IP packet filtering Virtual Router Eliminates a single point of failure inherent in the Redundancy Protocol static default router environment Ordering Information For further information, please contact you
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Passport 7400 Multiservice Switch Overview The Nortel Networks Passport 7400 Series of Multiservice Switches offer a versatile, reliable and scalable networking platform - delivering high-performance, cost savings, investment protection and management simplicity. The versatile Passport 7400 switches are ideal for access adaptation and backbone switchingsupporting ATM, frame relay, IP routing and switching, MPLS, circuit emulation and voice services.
Key Features and Benefits PP7400 Key Features Benefits System Networking Redundancy Redundancy available at CP, FP, system bus, Fan Unit & Power supply to avoid single point failure Multiple Priority System Allocates bandwidth dynamically, reducing traffic congestion and delivering the least possible network latency, guaranteeing service level for all traffic SVC/PNNI/IISP Support Provides ease of configuration and management with reduced latency for voice and improved connectivity for LAN traffic
Ordering Information For further information, please contact your local Nortel Networks Representative.
64 Passport 7400 Multiservice Switch
Passport 15000 Multiservice Switch Overview The Passport 15000 Multiservice WAN Switch offers a solution for enterprise customers who require high capacity and trunking speeds that exceed STM-1/OC-3 bandwidth. Passport 15000 supports ATM, frame relay, IP routing and switching, MPLS, circuit emulation and voice services.
Ordering Information For further information please contact your local Nortel Networks Representative.
OPTera Metro 5000 Multiservice Platform Overview The OPTera Metro 5000 series comprises DWDM (Dense Wavelength Division Multiplexing) platforms capable of transporting various optical data protocols across dark fibre. The solution is equipped with protocol and bit-rate independent interfaces which enable open, flexible and scalable networking across multiple topologies and distances from a few kilometres up to approximately 200 kilometre links.
OPTera Metro 5100 Multiservice Platform OPTera Metro 5200 Multiservice Platform OPTera Metro 5200 Cabinet The space-efficient OPTera Metro 5100, is a low power optical product for small bandwidth requirement serving metro colocation and customer premise applications. It quickly and economically delivers 8 protected wavelengths of DWDM service to metropolitan colocation and customer premise applications.
Proof Points • 25 of the 27 major financial institutions in New York depend on Nortel Networks Metro DWDM to deliver connectivity for their mission critical applications • #1 Market global share in metro optical - 41% Metro DWDM market share and 80% market share of optical sales into enterprises (Dell Oro, 2001) Over 10,000 OPTera Metro 5000 elements shipped globally Ordering Information For further information, please contact your local Nortel Networks Representative.
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Alteon Application Switch (AAS) Overview The Alteon Application Switch is Nortel Networks next generation of high performance Layer 2-7 fixed network switches. It runs Alteons software “AlteonOS” and has increased switching performance, session capacity, feature capacity and port density compared to the current Webswitch platform.
Features and Benefits • Configuration is compatible with current Alteon WebOS • High-performance content-intelligent switching • Server, Firewall, Cache, WAN Gateway, Virtual Private Network, Wireless Application Protocol, Real-Time streaming Protocol, Domain Name Service and Intrusion Detection Server load balancing • Full inspection of URLs, cookies and any host headers across multiple requests and responses • TCP, UDP, HTTP, FTP, SSL, SMTP, LDAP, DNS, Radius, WAP, RTSP, Telnet and NNTP and IP server load
Alteon Content Cache (ACC) Overview The Alteon Content Cache (ACC) is a core component of web caching and content delivery networking - a networking system designed for optimised management, distribution and delivery of content over networks. The ACC is the industry’s highest performing caching and streaming appliance.
• Offloads origin servers; reduces cost of implementing origin web server sites with lower cost appliance • Enables revenue-generating content delivery services at access edge • Enables Enterprises and Service Providers to deliver high-value streaming media applications such as e-Learning, live broadcasts and corporate communications • Support for content quality of service with Content Pinning and IP type of service tagging capability • Supports filtering subscription services such as N2H2, X-Stop and Web
Alteon Content Director (ACD) Overview The Alteon Content Director (ACD)is a Layer 7 client and content proximity solution for geographically distributed domains. Based on breakthrough, patent-pending technology, the ACD is the industry’s only global server load balancing (GSLB) solution that delivers request-to-content routing based on Layer 7 attributes, true user proximity as well as network and server health and performance.
76 Alteon Content Director (ACD)
Alteon Content Manager (ACM) Overview The Alteon Content Manager (ACM) is the centralised management component of Nortel’ Networks’ Content Delivery Network (CDN) solution - a networking system designed around optimised management, distribution and delivery of content over networks. The ACM is typically deployed at a unique central location in a redundant configuration.
General • Flexible and easy management solution for Content Delivery Networks • Provides Content Management, Device Management and Accounting services • Web based user interface • No dependencies on expensive third party databases • Ability to configure cache groups and apply actions to the groups • Clustering for scalability Cache • Support for grouping of caches and then treating the group just like a single cache Management • Configuration of Cache Groups as well as individual caches • Monitoring of
Alteon Link Optimizer (ALO) Overview Nortel Networks Alteon Link Optimizer is designed to simplify multi-homing and optimise multiple WAN links for application performance, scalability, and cost-effectiveness while also providing a first line of security for network assets. With both Fast Ethernet and Gigabit Ethernet models available, enterprises can choose a model best suited to meet their network requirements for maximum ROI.
MODEL 143 150 Total # of Ports 8 – 10/100 Mbps 1- Gig SX 8- 10/100/1000 1-Gig SX Total Memory 18 MB/switch 18 MB/switch Concurrent Session 336K 336K Session per Second >24K* >24K* ISP Links load balanced IP Routing Interfaces 8 8 256 256 Policy Filters 224 224 VLANS 256 256 8 Gbps 8 Gbps Switch Capacity 143 Ordering Information For further information please contact your Local Nortel Networks Representative.
Alteon SSL Accelerator (ASA) Overview The Alteon SSL Accelerator (ASA)is an innovative service delivery platform designed to provide a variety of value added traffic management applications that further extend the performance, scalability and flexibility of advanced Content Switching infrastructures.
Key Points Scalability. Resilience. Manageability. Performance. These age old adages are at the cornerstone of the Alteon SSL Accelerator (ASA). Scaling to an excess of 150 000 key exchanges per second in a single SSL offload farm provides sufficient growth for even the busiest sites.
Alteon Switched Firewall (ASF) Overview The Alteon Switched Firewall (ASF) is a multi-component solution managed as a single system. The system is a tight confederation of two key components - an Alteon Switched Firewall Accelerator, plus up to six Alteon Switched Firewall Directors. The software is a combination of the Alteon Switched Firewall OS, providing session acceleration and switching functionality and the market-leading Firewall-1 software from Check Point.
• The Alteon Switched Firewall provides the best price/throughput ratio on the market making it the best choice for performance hungry networks.
802.11 Wireless IP Gateway Overview The 802.11 Wireless IP Gateway card enables third-party wireless IP handsets to deliver the feature rich suite of Meridian Digital Services over a Wireless LAN connection. It is a fully integrated offering in Nortel Networks communications portfolio which includes Meridian 1 and Succession CSE 1000.
The following features are supported in the 802.
i2050 Softphone i2002 Internet Telephone Internet Telephones Overview i2004 Internet Telephone The Nortel Networks i2004 and i2002 IP Telsets provide clear, high-quality telephony service and the familiarity and ease of use of a traditional digital telephone. Both telephones connect directly to the LAN using a modular RJ-45 connector enabling your customer to capitalise on the economies of a simplified wiring system.
i2002 Internet Telephone i2004 Internet Telephone i2050 Soft Phone Multi-line set with 2 line 24 character Multi-line set with 4 line 24 character LCD Three slide out feature draws (line keys, LCD display. display. Voicemail and Quickdials) Supports four self-labelling Supports six self-labelling programmable Supports five special purpose service keys programmable features and four soft features and nine soft feature keys. and four interactive keys.
Specifications i2002 i2004 i2050 Power over LAN Hub Output Power N/A N/A N/A -48 VDC watts max per Power dissipation 4.5 watts typical, 4.5 watts typical, N/A N/A Operating 5 watts max 40o to 104o F (+5o to 40oC) 5 watts max 40o to 104o F (+5o to 40oC) N/A 32o to 104o F (0o to 40o C) Relative Humidity 5% to 95% 5% to 95% N/A N/A Storage (non-condensing) (non-condensing) -40o to 158o F (-40o to 70o C) -40o to 158o F (-40o to 70o C) N/A N/A G.711a and/or u law, G.723.1, G.
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Business Communications Manager Release 3.0 Overview The Business Communications Manager is a fully converged business communications system. It brings together voice, data and business applications onto a single unified solutions platform. BCM delivers IP telephony and a full complement of features and functions, such as Internet access, voice messaging and call centre capabilities, as well as a Web-based system management.
The system is now available based on two core platforms to improve product scalability and widen its appeal to a larger range of customers.
enables them to significantly reduce the total cost of ownership of their BCM systems. The multi-site management capabilities of release 3.0 will provide the ability to apply programming changes to all, or a subset of, BCM systems within a network from a centralised location.
- 1 to 80 Active Agents - 2 to 50 Queues - 10 to 150 Recorded Announcements - Integrated MIS reporting for real time and historical data - IP and Soft Wall Boards - Web Voice Button • TAPI 2.1 server for Computer Telephony Integration • Periphonics MPS 100 based Interactive Voice Response Support • CDR raw data output via FTP or in real time, over IP. DECT Mobility Voice over Data capabilities • • • • • Up to 32 cordless handsets and 8 radio base stations. H.
VPN Services • Contivity server support - Up to 16 VPN Tunnels - BCM to BCM or BCM to Contivity • Contivity Extranet Client support Up to 16 simultaneous IPSec clients • PPTP - Up to 10 tunnels System Management and IP services • WEB browser system management interface • SNMP traps • Network Configuration Manager for Multi Site management and configuration of up to 2000 BCM nodes • DiffServ quality of service • DHCP server Ordering Information For further information, please contact your local Nortel Net
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ITG Line Card Internet Telephony Gateway (ITG) Line Card i2050 Software phone i2004 IP Telephone Overview ITG Line card is supported on Option 11C, 11C Mini, 61C, 81C on x11Release 25 or above which enables IP terminals to be deployed that deliver the feature rich suite of Meridian Digital Services over a single Ethernet connection.
• Builds on the reliability and feature-richness of the Meridian 1 system • Complies with Open standards • Consolidation of network services resulting in savings Ordering Information For further information, please contact your local Nortel Networks Representative.
ITG Line Card Meridian 1 IE (Internet Enabled) Communications System i2050 Software phone i2004 IP Telephone Overview Meridian 1 is the world’s leading office communications system with over 43 million lines installed. Meridian 1 is evolving into an IP based communications system with all equipment distributable over an IP converged network. IP enabling the Meridian 1 represents the smoothest evolution path to IP telephony with full investment protection for existing features, telephones and equipment.
Meridian 1 supports integrated IP telephony server cards (ITG line cards) that provide soft switching for IP terminals (i2004, i2002 and i2050) distributed over the LAN and WAN. ITG trunk cards are also available to transport voice with full Meridian Customer Defined Networking (MCDN) over IP between two or more Meridian 1 locations. Reach Line Card is also available to extend Meridian 1 telephony features and applications over IP data networks to users located at remote sites.
Meridian Digital Telephone IP Adapters Overview Meridian Digital Telephone IP Adapters extend the life of, and preserve customer investment in, Meridian Digital Telephones by allowing them to be converted from digital telephone devices to IP Telephony devices that can be plugged directly into an IP-based local area network (LAN). IP Adapters are an important proof-point in Nortel Networks philosophy of preserving customer investment in existing product.
Features Nortel Networks Meridian Digital IP Adapter Interfaces 10BaseT Ethernet Compatible Handsets Support M2000 and M3900 sets plus add-on modules plus M3310 and M3820 Host Site 16 and 32-port Meridian Internet Gateway Remote IPE line cards Ethernet interface for VoIP Meridian Feature/Application Support All Meridian 1/Succession CSE 1000 Applications: • Telephony features • Symposium Call Centre • Supports 1st & 3rd party CTI • Call Pilot Unified Messaging • Meridian Mail Audio Compression G.
Power over LAN Hub - Power In-Line Patch Panel Overview There are two methods available from Nortel Networks. Either integrated via Baystack LAN Switching (refer to Baystack 460) or Power over LAN Hub (POL). The POL Hub is part of the Nortel Networks Succession portfolio of Internet Telephony Solutions. It provides power to i2004/i2002 Internet telephones using existing LAN cable infrastructure. It delivers power over the unused pairs of standard category 5 LAN cables.
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Succession Communication Server for Enterprise 1000 (CSE 1000) Release 2.0 Overview Succession Communication Server for Enterprise 1000 (CSE 1000) is a next generation, VoIP solution providing all the benefits of a converged network plus advanced business applications and management software and over 400 world-class telephony features.
Succession CSE 1000 Release 2 Network Centralised Multimedia Applications & Management Multimedia Applications Head Office Network Gatekeeper Call Server CallPilot Symposium Optivity Succession Branch Office Web management, Unified Messaging, contact centre, Conferencing, One number follow me Multimedia Converged Network Branch Office Gateways i2000 series 802.
offices. An H.323 Media Gateway located in the Branch Office provides access to the local PSTN. If an IP connection to the Main Office cannot be made, the Succession Branch Office will provide service to the telephones located at the Succession Branch Office providing survivability to remote users. SBO is positioned to provide between 40 and 400 IP phones plus digital and analogue phones can be added.
Competitive Positioning Nortel Networks are the only vendor to offer a wide range of choice to our customers. This confirms our commitment to our Evergreen philosophy of investment protection combined with our innovation spirit. Open Standards Support Succession CSE 1000 is designed to work across any QoS capable infrastructure.
Succession Communication Server for Enterprise Multimedia Xchange (CSE MX) Overview The CSE MX is a new communication platform that delivers multimedia applications and employee productivity tools on a VoIP network. CSE MX is complementary to the existing range of Succession Enterprise servers (BCM, M1, CSE 1000) as it adds multimedia tools on top of existing telephony and application services deployed in those networks.
• Mobility ensures users never miss an important call regardless of distance or location. • SIP Multimedia Web Client makes it easy for users to access new applications from a browser anywhere. • SIP Multimedia PDA Client enables PDA's to be used as mobile extensions. • SIP Multimedia PC Client provides multimedia collaboration on a PC Competitive Positioning No true direct competitors to the CSE MX. Security, reliability, and application integration is uniquely different from alternative solutions.
USB Headset Adapter Overview The USB Headset Adapter provides a high quality and low cost predictable audio interface for software based IP telephony clients such as the i2050 Software Phone. It is highly optimised for telephony applications. The headset adapter offers the possibility of actually achieving softphone performance rivalling that of hard telephones. The USB Headset Adapter is part of the Nortel Networks Succession portfolio of Internet telephony solutions.
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ISDN (Integrated Services Digital Network) Overview Integrated Services Digital Networking or ISDN is a set of international standards that have been adopted by the International Telegraph and Telephone Consultative Committee (CCITT). ISDN provides businesses with integrated communication services that optimise the flexibility and economy of digital networks worldwide.
Features and Benefits Features Benefits Backup D-Channel Provides redundancy for DChannel Handler Interface (DCHI) cards with automatic switchover, if necessary, to the backup unit in the event of a failure Boosts system resiliency and redundancy of the very important D-Channel signalling information from Meridian 1 systems Calling Line Identification Sends a telephone’s designated number through the ISDN PRI network to the digit display on the receiving device.
Features contd… Benefits contd… Network Call Redirection Extends the “hunt” and “busy” capabilities of the Meridian 1 to a Meridian 1 network via ISDN Primary Rate Interface (PRI) or ISDN Signalling Link. The originally dialled number, the connected number and the reason for the redirection (busy or hunt) are displayed.
Features contd… Benefits contd… Network-wide Remote Call Forward Extends the capability of call forwarding to remotely forwarding a telephone over the network.
Features contd… Benefits contd… In-Band Automatic Number Identification (ANI) Allows a carrier to send to the Meridian 1 the calling party’s 10-digit telephone number via standard digital trunks (T1) Promotes greater customer responsiveness with personalised greetings based on incoming ANI information being provided Call Pickup Network Wide In a Meridian 1 corporate network with multiple sites, enables call pickup feature to be used even if the two phones are connected to different Meridian 1 or Succe
Meridian 1 to Meridian 1 and CSE 1000 to CSE 1000 Enterprise Networking The Meridian 1 Enterprise Networking includes the Public ISDN Networking Capabilities plus the following unique features: • Network Call Party Name Display (NCPND) • ISDN Signalling Link (ISL) with revert to conventional signalling • Call Forward/Hunt Override (Across Network) • Non-associated Signalling (nB+D) • Network Attendant Service • Network Message Service - Meridian Mail and CallPilot • Network Call Redirection • Remote Virtual
Internet Telephony Gateway (ITG) Trunk Overview With today’s widespread deployment of Internet Protocol (IP) networks, organisations are looking for new ways to maximise their investments by converging their voice and data network infrastructures.
infrastructure, while preserving their investment in their existing systems • ITG Trunk quickly IP-enables all existing Meridian sets for site-to-site IP telephony traffic, while seamlessly integrating with the PBX features and functions.
Benefits and Applications ITG 1.0, 2.0 & 2.1 Trunk • Allows Meridian 1 voice traffic to be sent over a data network: - Saves on international toll charges (by leveraging existing or expanded flat-rate IP data network, instead of per-minute-charge circuit-switched PSTN) - More efficient converged infrastructure – one IP-based network pipe runs both data and voice services between sites.
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Meridian 1 Option 11C Overview Sophisticated communications in a small package. Option 11C supports the same first class desktop and system features as our larger Meridian 1 systems, including digital telephones, in-building wireless communications, voice messaging, call centre, PC-based system management and multimedia applications. The Meridian 1 Option 11C is a powerful system in a small package, supporting up to 800 ports.
Features and Benefits continued… Trunking Analogue: Loop or Ground Start, CO, FX, WATS, 2- or 4-wire E&M or 4-wire DX, DID, RAN, Paging, Meridian Gateway Digital: DTI, ISDN-PRI, ISDN-BRI, Internet Telephony Gateway Trunk, DPNSS-PRI Management The Option 11C Ethernet connection provides an interface to Optivity Telephony Manager (OTM). OTM is a PC-based administration tool that allows telephone adds, moves, changes, traffic analysis, reporting and more with point-and-click simplicity.
Features and Benefits continued… Call Centre Management Symposium call centre products improve operating efficiency with functionality that also provides the best in customer service. If a business relies on telephone inquiries, order taking and collections, the Option 11C supports Automatic Call Distribution and Symposium Call Centre solutions, call-handling software that lets a business offer unsurpassed customer service.
Features and Benefits continued… Reliability and Flexibility The Option 11C is crafted to deliver all the functionality, rich application support and reliability of the larger Meridian 1 systems, but in a smaller package. It has always used the same software, peripheral cards, desktop sets and offered the same applications.
Meridian 1 Option 11C Mini Overview Specially designed for small branch offices and remote sites, this small powerhouse of a PBX can function as a standalone unit or as an end node in a Meridian 1 network. The Meridian 1 Option 11C Mini is a version of the Meridian 1 Option 11C specifically positioned for the 30 to 80 line enterprise branch office site.
Features and Benefits Features Number of Ports Network Switching Capacity Number of Card Slots Conference Ports Supports all Meridian Telephone Sets Supports all Meridian 1 Applications Mounting Options Flexible System Expansion Beyond 2 Chassis Nortel Networks Option 11c Mini 160 (96 Main, 64 Expander), expanding to 800 ports 320 timeslots, non blocking 8 (4 Main, 4 Expander) 16 in main chassis Yes Yes Rack/Table/Shelf/Wall Yes • This product is a competitively priced extension of the Meridian 1 Option 1
Meridian 1 Option 61C and Meridian 1 Option 81C Overview The Meridian 1 Option 61C and 81C Enterprise Communications Systems are the powerhouses of the Meridian 1 portfolio. Both are equipped with CPU and storage media redundancy as standard. Meridian 1 provides a platform for applications such as CallPilot Unified Messaging and Symposium Call Centre Server.
Customer Profile Features and Benefits • Targeted at mid to large sized organisations with the most demanding requirements for capacity, reliability, advanced applications and sophisticated networking. • The Meridian 1 Option 61C is ideally suited for organisations requiring up to 2,000 ports. • It is also the system of choice for smaller port sizes where resilience is a major consideration, such as in a Call Centre.
Meridian 1 Remote Services Line-Side E1 Interface Overview Meridian 1 Remote Services products allow businesses to distribute a single Meridian 1 system throughout their campus, across town or across the continent while maintaining the convenience and economy of centralised resources and control. Line-Side E1 is a complimentary addition to the Meridian 1 Remote Services portfolio, which includes ISDN Networking, Fibre Remote and Carrier Remote.
Line-side E1 can also support off-premise extensions over long distances (ie up to 800km from the Meridian 1 system). Analogue telephone functionality is extended over E1 facilities, providing a telephone at the remote site with access to 2500type line functionalities. Audible message waiting indication can be supported as well.
Remote Office 9150 Overview The Nortel Networks Remote Office 9150 is a powerful option for extending cost-effective, high-quality communications to remote offices. The award-winning1 Remote Office 9150 extends the features and functions of a Meridian 1 or Succession CSE 1000 communication system to remote branch offices providing for up to 32 Meridian Digital telephones and utilising an standard IP-based network connection and/or ISDN circuit-switched telephone lines.
Features and Benefits All of the Remote Office products communicate with the Meridian 1 or Succession CSE 1000 communication systems via a single-slot or dual-slot Reach Line Card. This flexible integrated application card can simultaneously support not only Remote Office 9150-based branch offices, but also 9110 and 9115 telecommuters, IP-enabled Meridian Digital phones with the Meridian Digital Telephone IP Adapter and directly wired Meridian Digital phones2.
Survivable If WAN connection lost to Meridian: • Local station to station calls supported • ISDN BRI Lines allow local outgoing and incoming call for remote users Local Switching Station to station calls are switched locally saving bandwidth to Meridian Audio Compression Supports multiple codecs to maximise WAN bandwidth QoS Transitioning Dynamically switches calls from packet networks to circuit-switched networks if voice quality degrades Bridge Port The Bridge Port feature allows local PSTN calls
IP Bandwidth Restriction IP Bandwidth Restriction feature allows an administrator to set a maximum amount of bandwidth that will be transmitted over the IP connection between the Reach Line Card and the Remote Office 9150 unit. If the maximum IP bandwidth restriction has been reached, and additional calls are attempted, those calls will be routed over the BRI connection Ordering Information For further information, please contact your Nortel Networks representative.
Remote Office 9110/9115 Overview Remote Office 9110 and 9115 use the award-winning technology1 to extend a single digital telephone to a remote location, This gives a remote worker full access to the corporate telephone network as if they were at the main corporate site. Remote Office enables a user at a remote location to access all of the system resources, such as unified messaging, the corporate directory and corporate dialing plans.
Features Nortel Networks Remote Office 9910 / 9115 Interfaces Single Analogue POTS 10BaseT Ethernet Compatible Handsets Supported M2000 and M3900 sets plus add-on modules Meridian Feature/Application Support All Meridian 1/Succession CSE 1000 Applications: • Telephony features • Symposium Call Centre • Supports 1st and 3rd party CTI • MIPCD, MICB, MIRAN • CallPilot and Meridian Mail Connection to Meridian Host Ethernet interface for VoIP Analogue POTS G.
M3900 Digital Telephones Overview The M3900 series is Nortel Networks latest range of digital telephones for the Meridian 1 Business Communication System and Succession Communication Server for Enterprise 1000 (Succession CSE 1000). The M3900 series consists of five new telephone models and a variety of accessories to meet the diverse requirements of all organisations. Excellent voice quality, simplicity of use and ease of management are guaranteed with all sets in the M3900 series.
M3903 Current Highlights: • • • • • • • • • Multi-line 3-line x 24-character display 2 self-labelling programmable line/feature keys 4 context sensitive feature keys Advanced feature access: Virtual Office, Corporate Directory, Set-to-Set Messaging Fixed feature keys: Direct Connect Headset Handsfree w/LED Navigation cluster, Quit and Copy Desk or Wall Mount Accessories: External Alerter & Recording Interface Typical Applications: Office professionals, technical specialists M3904 Current Highlights: • •
M3905 Current Highlights: • • • • • • • • • • 4-line x 24-character display 8 self-labelling programmable line/feature keys 4 self-labelled programmable feature keys 6 ACD Fixed feature keys w/LED Headset, Supervisor, Emergency, Make Busy, Not Ready, In-Calls Supervisor plug in key (talk or listen only) Navigation cluster, Quit and Copy Dual Headset jacks Handset optional 2 accessory ports Accessories: KBA, External Alerter & recording Interface Target Customers: Symposium Contact Centre agents and superv
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Meridian Integrated Conference Bridge (MICB) Overview Meridian Integrated Conference Bridge (MICB) is a server based Intelligent Peripheral Equipment (IPE) application that provides an integrated audio conference bridge capability for Meridian 1 and Succession CSE 1000. Organisations wanting to extend their communications reach to geographically dispersed customers, clients or colleagues, can do so efficiently and professionally with MICB.
Flexible conference scheduling and administrative user interface options are available. An intuitive web-based browser user interface (BUI) makes scheduling conferences quick and easy. A menudriven telephone set option not only lets customers schedule conferences via any DTMF set, but also allows chairperson and conferees to have control of in-conference features.
Meridian Integrated Personal Call Director (MIPCD) Overview Meridian Integrated Personal Call Director (MIPCD) is a versatile one number “follow-me” product that provides the ability to screen and route incoming calls to one or multiple phones based on customised personal profiles, time and date. It allows a user to distribute just one telephone number to associates, rather than dealing with multiple phone numbers.
temporary overrides and personal properties (passwords, mailbox number and the like). The TUI is accessible from any DTMF telephone and permits the user to record one or more personal greeting, assign the greeting to a distribution list, activate the override capability to change the profile and program MIPCD to route calls accordingly.
Meridian Integrated Recorded Announcer (MIRAN) Overview Meridian Integrated Recorded Announcer (MIRAN) is a server based Intelligent Peripheral Equipment (IPE) card that provides high quality, integrated recorded announcements (RAN) and music-on-hold (MOH) capabilities for Meridian 1 and Succession CSE 1000. With MIRAN, businesses can increase their customer responsiveness by providing callers with easy 24-hour access to important recorded information.
MIRAN supports the following applications: • First recorded announcement • Second recorded announcement • Intercept treatment • Music on hold • Automatic wake-up for the hospitality market MIRAN supports both Continuous and Start/Stop modes of playback. Immediate Continuous mode allows recordings to constantly play as callers “barge in” on the playback. Delay Dial Continuous mode initiates a ring back tone to callers until the recording begins again.
Messaging - Meridian Mail Overview Meridian Mail is Nortel Networks legacy Voice Mail solution with over 70,000 systems installed globally. In simple terms, Meridian Mail is a hardware and software package that integrates with the Meridian 1 business communications system to provide high-powered, cost-effective means of extending sophisticated handling of voice messages across your communications network.
during peak times. Calls are routed to a specific number and simple voice prompts enable callers to steer their call to the right destination. Unlike a human operator, Automated Attendant service answers many calls at the same time and works 24 hours a day. Voice Forms Callers can complete forms and request information by simply answering a series of pre-recorded questions. A customer can therefore place an order by phone, at whatever time is convenient for them.
• Virtual Node Networking – for networking multiple Meridian Mail systems (pre-release 11) • Network Message Services – for networking one Meridian Mail system with multiple Meridian 1 PBXs • AMIS Analogue Open Networking – for networking with other AMIS-compliant voice mail system, regardless of manufacturer Ordering Information For further information, please contact your local Nortel Networks Representative.
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Messaging – CallPilot Unified Messaging Overview CallPilot is a Unified Messaging tool that brings together voicemail, email and fax to create a personalised, feature-rich communications and message management system. CallPilot incorporates the latest technology including advanced Speech Activated Messaging and Email-by-Phone. This enables access to emails using the Telephone User Interface (TUI) through either voice commands or Dual Tone Multi Frequency (DTMF) tones from virtually anywhere.
• • • • Groupwise and web browsers such as Microsoft Internet Explorer and Netscape Communicator. Integrated voice and fax messaging - provides the ability to receive, store and process voice and fax messages in the same "multimedia" mailbox - a single point of user administration and access. Speech Activated Messaging - yields a natural, easy-to-use interface for managing messages from virtually any location - the world’s easiest user interface.
CallPilot Mini for Meridian 1 CallPilot 100/150 for Norstar Small to Medium business voice messaging solution specially designed to work with Meridian 1 Option 11 / 11C Mini business communications systems and Succession CSE 1000 call server. Small to Medium business voice messaging solution specially designed to work with Norstar Business Communications systems.
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Symposium Agent Overview Symposium Agent is a software framework that allows call centre managers to rapidly implement telephony integration with virtually any Windows or Web based application. Operating in a centrally managed environment, call centre managers can use Symposium Agent to deliver tools such as screen pops, screen based dialling, screen based agent call guides and more, to the call centre.
• Supports application integration via OLE, DDE or Keystroke Emulation • Windows 2000 and NT backwards compatible for both the desktop client and server components Features and Benefits Symposium Agent maximises the efficiency of the agent through desktop consolidation and soft phone integration, putting information at the agents’ fingertips allowing them to focus on addressing customers’ needs rather than collecting customer information.
Symposium Agent Greeting Overview Nortel Networks Symposium Agent Greeting offers contact centres a simple, cost effective and easy-to-use solution that enables contact centre agents to pre-record standard or multiple greetings that can be played to each customer before the agent handles the live call. This way, agents in high-volume contact centres are relieved of the monotony of repeating the same greeting over and over throughout the course of their shift.
• Reduces the physical demands on agents’ voices standard and consistent greetings are heard by the customer regardless of agent mood or time of day, this enhanced greeting quality results in improved customer service • Enhanced greeting quality - agent effectiveness and customer service is improved, this improved call quality will in turn lead to customer loyalty • Improves customer service - giving agents a few extra seconds to transition from one call to the next enables them to be better prepared to giv
Symposium Call Centre Server Overview Symposium Call Centre Server (SCCS) offers a complete and powerful communication solution for dynamic contact centres, providing skill-based routing, comprehensive management and reporting and real-time displays for agents, supervisors and managers. Symposium Call Centre Server supports Meridian 1, CSE1K, DMS Centrex, or SL-100 environments. Symposium Call Centre Server also enables you to leverage your contact centre investment by using VoIP.
Typical Applications • Symposium Call Centre Server is the right solution for contact centres requiring call routing and treatments based on assessing numerous traffic, skill set and real-time factors such as current call volumes, logged agent count, age of call, average speed of answer, time of day, day of week and/or holidays • Symposium Call Centre Server is the solution for call centres requiring call routing decisions based on individual customer information stored in a host computer • Ideal for organi
• With Symposium Call Centre Server the call queuing and treatments provided are based on the instructions defined in each script – supporting tremendous customisation in sync with the contact centre’s dynamic requirements • Virtual or networked call centres with centralised administration, management and reporting can also be built offering increased business productivity • Multimedia integration through open interfaces, integrates completely with the Symposium Application suite of products • Relevant Mana
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Symposium Express Call Centre Overview Symposium Express Call Centre (SECC) delivers sophisticated, skill-based call routing and management reporting to customer care centres with up to 150 active agents. Leveraging the rich functionality of the higher-capacity Symposium Call Centre Server, Symposium Express Call Centre provides an entry-level, departmental-level or small to medium enterprise customer care centre application.
• Supervisor view of call centre and agent activity with real-time display of information • Open interfaces to data access, easy integration • Integration with third-party applications • Software-only solution running on specified industry-standard PC platforms Additionally, based on conditions and configuration, calls can be queued to alternate skill sets or sent to an alternate directory number to facilitate answering.
Routing by M Mail Access Link No Yes (CCS 200) Routing by Host Data Exchange No Yes (CCS 200) Meridian Link Services Idle Agent Queuing: Selection of highest priority idle agent to receive call Call Queuing/Treatment Decision Mechanism Call Treatment Classes Conditions/Intrinsics Assessed Time/Day/Date/Holiday Yes Yes Preset: Longest idle since last status change Configurable: Longest idle time since last status change, or last call serviced, or most cumulative idle time this login System Wide D
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Symposium Meridian LINK Services Overview Symposium Link is a two-way communications link that provides an interface between a host application and Symposium - referred to generally as Computer Telephony Integration or CTI. This link facilitates the functional integration of computer and Meridian 1 / Succession CSE 1000 environments.
Features and Benefits Symposium Meridian LINK Services is based on Symposium Call Centre Server Release 4.0. It is an intelligent signalling link offering host application access to Meridian 1 call processing functions. It is an important element of the Meridian 1 solution as it provides a Computer Telephony Interface (CTI) to powerful, service enhancing third party applications. Examples may include IBM CallPath and Genesys CTI applications.
TAPI Application eg Symposium Agent Symposium TAPI Service Provider Microsoft’s TAPI Symposium TAPI Service Provider Connection to M1 (via Symposium Link or Direct Connect Option) Overview In Symposium TAPI (Telephony Applications Programming Interface) Service Provider, Nortel Networks has created a reliable, ‘open’ solution that makes it extremely cost-effective and easy to combine telephone and computer applications on the desktop.
• • • • • • • • • • • • • such as login, ready/not-ready, and agent DN control Support for Fast Transfer for predictive dialling applications Applications-based routing to allow TAPI applications to route calls based on network information such as CLID, DNIS Advanced integration with IVR systems Supports multi node call data transfers (allows multiple TAPI SP enabled call centres to share the call data generated during the caller's session so that screen pop travels with the call and call specific da
Symposium Web Client Overview Symposium Call Centre Web Client 4.0 is a new browser-based thin client for administrators and supervisors using Symposium Call Centre Server Release 4.0 onwards. The Symposium Call Centre Web Client 4.0 introduces superior management tools that better equip contact centre managers to make improved business decisions and respond faster to customer needs, thereby improving productivity and strengthening customer relationships.
• The Symposium Call Centre Web Client is also an excellent solution for existing customers that have experienced co-residency problems with desktop software applications. Since the software now resides on the application server instead of the client PC, Symposium Call Centre Web Client should completely eliminate co-residency issues.
• Increased Security – web clients now can be separated from the application server and Symposium Call Centre server by a firewall • Improved User Management - drag and drop agent re-assignments have been added to save time and simplify supervisor assignments • Enhanced Service Bureau Support – real-time and historical reports can be partitioned for a service bureau environment (please note that administrative functions are not partitioned, but they are restricted by access classes) • Historical Reporting
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Symposium Web Centre Portal Overview Symposium Web Centre Portal 3.0 empowers businesses with the capability to enhance customer interactions through a management solution that enables enterprises to receive, route, track and report on electronic inquiries from the enterprise’s Web-site. The product enables businesses to leverage on-line personalisation and present information through multiple views.
Key Points Features and Benefits • Reduces costs and increases efficiency automating customer responses can help reduce costs significantly.
• • • • • cross-sell products, services and advertises a company’s marketing campaigns Click stream tracking - enables businesses with the capability to track the customers “surfing” activity. An agent is presented with the last series of URL’s the customer visited on their Website.
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Media Processing Server 100 (MPS 100) Overview The Nortel Networks Media Processing Server 100 (MPS 100) is a compact, aggressively priced Interactive Voice Response (IVR) system designed specifically for the small to medium-sized contact centre environment. This advanced solution provides support for several powerful technologies designed to enhance the efficiency of your business, including CTI, browser-based access to traditional IVR applications and remote system management.
The MPS 100 is ideally suited to the following business sectors: Healthcare Utilities Banking/Finance Transportation Government / Municipalities • Enrolment / Claims • Customer inquiry • Account Inquiry • Fares and Schedules • Labour Services • Eligibility Status • Billing • Bill Payment • Arrival / Departure • Co-Payment • Service Outage Reports • Funds Transfer Information • Wake-up Calls • Health and Wellness • Service Requests Programs • Forms Request • Balances Information • Claim
Modular architecture - MPS 100’s modular design supports evolution to new functionality. MPS 100 integrates new functions and technology, while protecting investment in application software, systems platform operations and support training. This unique approach to managing technology transitions has resulted in a systems platform and software environment that keeps up with technology changes in an incremental and compatible manner while providing state-of-the-art features and functionality.
Features and Benefits • Optimised for multi-application environments • Open, modular design delivers smooth migration paths to the latest technologies • CTI-enabled for tight integration with Nortel Networks switches • Open systems architecture • Fully integrated with the Nortel Networks contact and self-service solutions Standard Features • One T1/E1 span or 12 analogue ports • Player, DTMF decoder, Call Progress Detection and half-duplex recorder per port • CAS and R2 telephony interface capability • Conn
• Local data files with single or multi-key indexed records • Extensive system and application specific statistics • Optional support for “C”, “C++” and other programming languages • Java services interface • MQSeries interface Ordering Information For further information, please contact your local Nortel Networks Representative.
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Media Processing Server 1000 (MPS 1000) Overview The Nortel Networks Media Processing Server 1000 (MPS 1000) is a carrier-class, Integrated Voice Response (IVR) system designed for large enterprise and service provider environments. Ideal for mission-critical installations requiring continuous availability, the MPS 1000 system integrates a wide range of call processing functions with programmable call handling capabilities.
• MPS 1000’s non-blocking, programmable call handling platform delivers connectivity of any port to any port, or to any shared resource, reducing hardware requirements and monthly trunking costs while increasing system flexibility. • Since the MPS 1000 supports both digital and IP voice protocols, customers who require a hybrid Digital/VoIP environment are provided a smooth migration path designed to protect existing hardware investment.
MPS 1000 supports the H.323 standard, enabling users running H.323-compliant software to initiate or receive calls. The system’s switching fabric supports seamless H.323 VoIP client interfaces with both T1 and E1 standards. Support for the SIP standard is planned for a later release. based management approach, the efficiency of management personnel is maximised. This approach reduces the need for physical visits to branch offices and sharply lowers the cost of system maintenance.
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Periphonics VPS/is Overview Periphonics VPS/is is a multi-media, self-service platform that automates the transaction processing, traditionally conducted by contact centre agents. Systems are available in a variety of scalable configurations to meet a wide range of capacity, application and network needs.
Features and Benefits Telephony Capabilities • Analog Loop/Ground Start DID/DDI • Digital T1/E1 - DNIS - in-band CLID • ISDN Primary Rate - CLID – NFAS (Shared D Channel) • Internal Switching/Bridging • Drop and Insert Spans for call bridging • C7 (ANSI, ITU, ETSI standards) Shared Resource Capabilities • • • • • • • • • • • Caller Message Recording Large Vocabulary Speech Recognition Natural Language Understanding Text-to-Speech Synthesis PeriWeb, for Web-based transaction services Facsimile Call Confere
Meridian / Succession DECT Overview Meridian/Succession DECT is a wireless, in-building/campus private network wide communications system. It is an integrated offering on the Meridian 1 switch or Succession CSE 1000 giving full feature access, high capacity and good spectrum utilisation along with superior voice quality.The DECT architecture offers flexibility in its capacity in terms of both the total number of users and the concentration of users.
• Network Roaming – one number/handset for all sites • Low Power Output – no interference with sensitive equipment • Pull through Meridian/Succession features - CLID, CPND, Conference, Call Transfer, Call Hold, Call Back, Call Pick-up, Call Park/Retrieve • Scaleable across Meridian 1 Options 11C Mini – Option 81C and Succession CSE 1000 • Full roaming and seamless hand over • Fully integrated solution – DECT cards are located within IPE module of Meridian 1 and Media Gateway of Succession CSE 1000 • Covera
C4030 DECT Handset • • • • • • • • • • • • • • 16 hours talk time, 120 hours standby Alphanumeric 4 line display with backlight Message Waiting Indication (Meridian Mail/CallPilot) Calling line ID and Calling Party Name Display 100 name/number directory, including search facility 10 entry last number redial list – including dial back feature Headset jack Handsfree Built in visual and vibrate alert Beltclip Battery Charger Microphone Mute Keypad Lock 110 grams C4012 DECT Handset • • • • • • • • • • • 10
DECT Messaging Server Incorporates text-messaging capabilities directly onto end-user’s DECT handset. A web admin client provides simple and convenient management. Text messages can be generated from: • A compatible handset • The web client • An external application (via SNPP) or TAP Ordering Information For further information, please contact your local Nortel Networks Representative.
Optivity Telephony Manager (OTM) Overview Optivity Telephony Manager (OTM) is a sophisticated application for managing Meridian 1 and Succession CSE 1000 systems. Optivity Telephony Manager is an integral part of Nortel Networks strategy to help companies lower their total cost of ownership in operating and managing next-generation telephony networks.
• Traffic Analysis – used to analyse switch resources and to forecast growth. It will provide information such as trunk usage, peak periods, processor loads and loop traffic • LDAP Synchronisation – provides the ability to link the OTM Common Database to an external LDAP server. Netscape, Novell NDS, Microsoft Active Directory and Microsoft Exchange LDAP servers are supported.
Web Station Scheduling. The OTM Web Scheduler was first introduced in OTM 1.1 as a capability to run the station synchronisation tasks instantaneously. This enhancement now introduces the capability to schedule a synchronisation task for a future time and date. Courtesy Change in Station Administration. This feature offers an option to checks if a telephone is busy/idle before transmitting changes to the switch.
All passwords stored in OTM database will be encrypted (Windows Crypto API) as well as passwords used for synchronisation with LDAP servers (SSL encryption). Updated OTM Sample Data. Sample Data are updated on OTM 2.0 to include components of CSE 1000 offer. Billing Improvements. Web Station Scheduling. The OTM Web Scheduler was first introduced in OTM 1.1 as a capability to run the station synchronisation tasks instantaneously.
Nortel Networks SOLUTIONS GUIDE
Nortel Networks Solutions Guide
One Network - A World of Choice A sustainable, profitable solution for the new enterprise network. New business realities bring profound implications for network and information management strategies. IT executives have had to reassess the way they build, manage and use the information infrastructure. Under constant pressure to do more with less, they have to constantly push for more competitive and proactive information management models.
optimising the customer relationship and every encounter with the customer, which can lead to increased profitability and accelerated business success. Using new technologies such as Voice over IP (VoIP), Internet Protocol Virtual Private Networks (IP-VPN) and Optical Ethernet, Nortel Networks delivers solutions that cost less to operate, have fewer or no bottlenecks, and are open and flexible to support new applications and services that drive business results.
Storage and networking at light speed. The new enterprise network takes advantage of CWDM/DWDM, next-generation SONET, and Ethernet for optical storage networking, ever-aging optics for performance and reliability. These aspects are critical requirements for business continuity and disaster recovery applications.
206 One Network - A World of Choice
Consistent Customer Experience IP Contact Centre Solution Customer Needs • Converge voice and data infrastructure in the contact centre for increased savings and reduced operating costs • Optimise resources by creating a virtual contact centre with skills distributed across a wide geographic area • Extend the reach of the contact centre and harness the unprecedented potential of the Internet by implementing IP Contact Centre solutions • Provide reliable and cost effective remote solutions to individual agen
Symposium Call Center or Symposium Express Call Center Branch Office Meridian 1 Internet Gateways PSTN Remote Office 9150 VoIP Enterprise LAN/WAN Agent in Main Call Centre Site i2004 Internet Phone Flexible Agent Location Home Worker i2050 Soft Phone Figure 1: Nortel Networks Meridian 1 IP Contact Centre Solution Symposium Call Center or Symposium Express Call Center Communication Server Enterprise LAN/WAN Gateways PSTN Management End User Access Figure 2: Succession Communication Server fo
The IP Contact Centre solutions building blocks are: • Infrastructure based on Meridian 1 Option 11 to 81 or Succession CSE 1000 product lines, including Meridian Internet Telephony Gateway (ITG) and i2004 Internet telephone sets • Contact Centre functionality based on Symposium Call Centre Server 4.0 or higher and Symposium Express Call Centre 3.0 or higher • CTI using Meridian Link Services, TAPI Server 2.3 or higher and Symposium Agent 2.
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Consistent Customer Experience Multimedia Customer Contact Centre Solution Customer Needs • Create a tightly integrated Customer Contact Centre that converges voice and data technologies with Internet services in a reliable, flexible and scalable way, evolving seamlessly in line with business requirements • Make optimum use of skilled resources in handling customers’ queries by applying skill-based routing to telephone, email and web queries, ensuring that the customer is served by the agent with the right
• Symposium Web Centre Portal - facilitating e-mail, Web-based and telephony-based communications that enable companies to optimise call centre effectiveness and enhance customer service with a comprehensive set of modular Web-based business solutions • Symposium Call Centre Server - providing networked skill-based routing, comprehensive management and reporting and real-time displays for supervisors and managers with a complete communication solution for dynamic contact centres.
Email & Web Servers (Customer Interface) Internet WWW Multimedia Customer Co lla bo ra TAPI Server n Meridian 1/CSE1K (with Symposium Agent Greeting) ck Ba ll Ca W eb tio Symposium Web Center Portal Symposium Call Center Server Symposium Agent Server PSTN Multimedia Customer Symposium Web Client IPML Operations & Management Symposium & Peri IVR MPS100/VPSis IVR Multimedia Agent with CTI, Desktop Displays Symposium Web Client Business Applications Centralised Customer Database WAN Custo
214 Multimedia Customer Contact Centre Solution
Consistent Customer Experience Speech Enabled Self Service Solutions Customer Needs • The ability to provide a differentiated customer care application that operates more effectively, reducing operating costs and to build customer loyalty in today’s highly competitive world • Provide 24/7 access to services via Nortel Networks IVR self-service solutions that tightly integrate with Web and CTI applications • Create a tightly integrated customer contact centre that converges Agent Assisted and Self Service te
What would you like to do today? Touch Tone Or Natural Language? Press "1" for Quotes Press "2" for Account Review Press "3" for Trades Press "1" to buy For your Press "2" to sell trade today: Press "3" to connect to an agent Key in the stock number you want to buy Press "1" to buy at the market Press "2" to designate a price Value Proposition Nortel Networks Advanced Speech Processing solutions allow customers to do the talking, they dramatically enhance your ability to provide the highest levels of
Business Connectivity via the Internet Data Centre Solution (Converged LAN and Server Performance Optimisation) Customer Needs • Maximise utilisation of server resources, increasing the number of hits whilst improving the end user experience • High density, high performance, high resilience connectivity for the server farm and also extending to the metropolitan area beyond the data centre • Increase end user service level through implementation of Disaster Recovery capabilities Nortel Networks Solution Cli
Solution Value Proposition • • • • • • • • • • Local server load balancing Web cache redirection Content-intelligent switching Firewall Load Balancing VPN Load Balancing Global (multi-site) server load balancing Bandwidth management Streaming Media load balancing Intrusion Detection server load balancing SSL Acceleration offload Nortel Networks OE solution enables high speed Ethernet-based connectivity to be established over metropolitan areas.
Business Connectivity via the Internet Secure Remote Connectivity Home Worker Solution Customer Needs • • • • • Extend coverage of LAN and phone network to home users Provide secure high performance access to home users via any IP transport Extend PABX dialling plan to remote users Provide in-office phone functionality to home users Enable home-worker calls to be made on internal network (carrier arbitrage) Nortel Networks Solution Non-Meridian 1 PABX Users Voice Home Worker Business Communications Man
Communications Manager IP PABX solution can be added as an interface to control IP handset traffic and to provide the IP-TDM gateway functionality. For home workers using the i2050 soft client, an IPSec session can be initiated from the home PC, through the Internet to the corporate Contivity.
Business Connectivity via the Internet Secure Remote Connectivity - Intranet IP-VPN (Virtual Private Network) Solution Customer Needs • • • • • Integrate inter-office communications across an IP infrastructure Minimise expense of leased lines and international private line circuits Leverage Internet economics in the WAN Provide encryption and strong authentication between sites Implement a low-cost mesh between sites Nortel Networks Solution Site 1 Branch Contivity VPN Switch Site 2 Branch Dial access
• Firewalls in each Contivity switch protect the site LAN from outside threats • Firewalls in each Contivity switch protect the site LAN from outside threats • Secure Routing Technology (SRT) enables dynamic packet re-routing should a fault occur on the Internet, without compromising the secure tunnel.
Business Connectivity via the Internet Secure Remote Connectivity - Extranet IP-VPN (Virtual Private Network) Solution Customer Needs • • • • • Establish e-relationships with external business partners, suppliers and dealers Controlled access of information between interested parties Protection for private, sensitive data Leverage Internet economics in the WAN Provide encryption and strong authentication between sites Nortel Networks Solution Dealer DMZ Product information Price lists Ordering Contivity
• Establishes a Demilitarised Zone (DMZ) which allows extranet data to be isolated from LAN data • Secure Routing Technology (SRT) enables dynamic packet re-routing should a fault occur on the Internet, without compromising the secure tunnel Solution Value Proposition • Harnesses improved e-business models and B2B commerce • Enables on-line interaction between customers and suppliers, opening up access to a segment worth US$1.
Business Connectivity via the Internet Secure Remote Connectivity - Remote Access IP-VPN (Virtual Private Network) Solution Customer Needs • • • • • • • • • Replace dedicated dial-up access equipment with Internet-based alternative Remove PRI circuits and RAS infrastructure Integrate replacement solution with existing authentication systems Provide global access Provide encryption and strong authentication between users and the core sites Support Windows, Unix and MacIntosh operating systems Extend PABX di
• Secure IPSec tunnels are initiated between the user and the core Contivity • Contivity authentication tunnel initiation request against local data stores – may be RADIUS from old RAS infrastructure, LDAP etc.
Optical Storage Area Networking Solution Customer Needs • Disaster recovery – disk and tape back-up solutions for rapidly recovering data from offsite facilities and contingency planning for unforeseen circumstances • Business continuity – the business continues to function even if a data centre disaster is suffered.
Channel is used as the means of connecting the various devices together. Sometimes Gigabit Ethernet, ESCON and ATM are also used, but these have distance limits. The Nortel Networks Storage Area Networking solution offers the connectivity to accommodate any of these protocols over extended distances. The Nortel Networks Storage Area Networking Solution supports a variety of complementary storage applications.
Optical Optical Ethernet Solution Customer Needs • • • • • • • Remove bottlenecks and limitations of traditional WAN Provide inter-office bandwidth ranges from 1Mbps to 1000Mbps Simplify LAN and WAN networking Provide network support for multimedia adoption including VoIP and desktop video Provide the ability to adopt centralised computing models – such as terminal / thin client computing Improve usage of data centres for centralised storage and content distribution Provide a comprehensive, high performanc
• The Passport 8600 Ethernet Routing Switch – delivering layer 2-7 intelligence that enables not only the switch and routing of frames and packets, but the manipulation of content flows across servers.
Solution Value Proposition Strategic 30% ROI and 7:1 cost savings in staff via server consolidation (Compaq, IDC) Computer Hardware & Software 80% server utilisation 25-39% reduction in cost via thin client desktops (Gartner Group) Network Hardware Communications Today without OE Lower Latency across the WAN Operational Simplification Tomorrow without OE Tomorrow with OE Projected future IT cost models with and without Nortel Networks Optical Ethernet • Optical Ethernet attacks the total cost of
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IP Telephony Solutions Customer Needs There are two types of enterprise customers for Succession IPT Telephony solutions: • Greenfield sites. • Customers looking to upgrade or change out existing voice networks. Succession is applicable to all vertical markets and most enterprises from the SME to the large global multi-site corporation due to the scaleable range of Succession platforms.
• Telemarketing environments and call-centre users such as banks, financial institutions, betting shops, mail order companies. • Enterprises wishing to deploy Unified Messaging. • Need to update employees with live updates of critical information (such as market movements and breaking news stories) in an unobtrusive manner. • Company with remote workers that need to access their corporate data and voice services in exactly the same way, in the office, at home or on the road.
Solution Value Proposition The main customer benefits are: Lower Total Cost of Ownership • Increased flexibility and geographical reach (use a phone from any data network connection) (i2000 series). • Reduced moves/adds/changes costs (PC/Web management, DHCP “Plug and Play ”, PIN number log-in network wide)(i2000 series, M3900 series telsets). • Replace multiple PBX ’s with centralised call server/distributed gateway architecture (Succession CSE 1000, BCM).
236 IP Telephony Solutions
Nortel Networks Unified Security Architecture – ‘Security in our DNA’ Nortel Networks, a global leader in secure data networking, offers proven solutions to satisfy end-to-end network security requirements. “Security in our DNA” is a key principle of our enterprise strategy – One Network. A World of choice.
An example of Secure Branch Office Networking. The Alteon SSL accelerator means that performance does not have to be compromised for security. With Nortel Networks Security Solutions, enterprises can confidently and confidentially use the Internet as an extension of their trusted internal network.
PRODUCT & SOLUTION INDEX 802.11 Wireless IP Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 Access Stack Node (ASN) BayRS Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Advanced Remote Node (ARN) BayRS Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Passport 1424 Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Passport 15000 Multiservice Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 Passport 2430 BayRS Access Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Nortel Networks Maidenhead Office Park Westacott Way Maidenhead, Berkshire SL6 3QH United Kingdom Nortel Networks European Customer Information Centre Telephone 00 800 8008 9009* +44 (0) 20 8920 4618 Fax +44 (0) 20 8945 3060 e-mail euroinfo@nortelnetworks.com Internet www.nortelnetworks.com * Number accessible from most European countries For more information, please call your Nortel Networks representative or visit our website. © 2003 Nortel Networks. All rights reserved.
