Network Card User Manual

P0908544 Issue 01 Enterprise Edge Attendant Console User Guide
Index
Numerics
1st Contact, 30
2nd Contact,
30
3rd Contact,
30
A
About Enterprise Edge Attendant Console 33
Active Call
34
Adding notes to employee records
72
All extensions
20
All extensions box
22
Answer next
31
Answering calls as an attendant
45
Assigned extension rings
21
Assigned tab
Directory list
20
Assigned tab view
42
Assistant attendant
20, 85
Assistant Extension box
40
Attendant
assistant
20
backup
12, 18
features
21
overflow
13, 19
Attendant component
restoring window
22
starting
15
starting for the first time
16
Transfer options
23
Attendant Extension
16
Attendant Monitor
29
Attendant Out
32
Attendant setups, types
17
Attendant window
25
Attendant, main full-time
17
Attendant, part-time main
18
B
Backup attendant 12, 18
BLF tab view
68
Blue Loop button
34
C
Calendar button 77
Call
32
joining calls
56
making a call
59
screening
55
transferring
49
Call Forwarded
42
Call Notification dialog box
21
Call overflow occurs
19
Call processing area
26
Call button
38
Camp On button
38
Link Transfer button
38
Page button
38
Screen button
38
Transfer button
38
using
37
VMTransfer button
38
Callback
34
Caller Information
28
Caller information
finding and editing
66
Caller Information options
26
Edit button
35
Hold button
35
Park/Page button
35
Release button
35
Caller menu
31
Caller record
creating new
63
deleting
67
Caller Type
36
Calls by customers report
75
Calls to employees report
75
City box
40
Close button
41
Company box
36
Computer Telephony Adapter
85
ConsoleServiceDB
79
Contacting employees using Voice Call
55
Contacts boxes
36, 47
Conventions
8
Copy
28
Creating a new caller record
63
CTA
85
Cut
28
D
Department box 40, 49
Dial DTMF Tones
32
Dial Paste
28
Directory Find box
48