User's Manual

Supervisor features
31
Using Call Agent
Use the Call Agent feature to contact an agent.
Using Interflow
Use the Interflow feature to redirect calls when the backlog or wait time
exceeds a pre-defined threshold.
2. Press the Goodbye key to end the call.
1. Press the Call Agent key.
2. Choose one of the following:
— Press a selected Agent key.
— Dial the agent’s Position ID.
3. Press the Goodbye key to end the call.
1. Press the Interflow key.
Note: The Interflow LCD flashes while
the feature is active.
(Goodbye)
(Goodbye)