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IP Server User Manual

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Supervisor features
35
Use Call Agent
Use the Call Agent feature to contact an Agent.
Use Interflow
Use the Interflow feature to redirect calls when the backlog or wait time
exceeds a predefined threshold.
1. Tap the Call Agent soft key.
2. Choose one of the following:
— Tap a selected Agent soft key.
— Dial the agent’s Position ID.
3. Press the Goodbye key to end the call.
1. Tap the Interflow soft key.
Note: The Interflow soft key color
changes and remains altered while the
feature is active.
2. Tap the Interflow soft key again to
deactivate the feature and resume
normal call flow.