IP Server User Manual

Agent features

The following sections describe features available to Agents:

• Answer ACD calls

• Activity code

• Call Forcing

• Emergency

• Not Ready

• Answer or Place Non-ACD calls

• Contact the Supervisor

Answer ACD calls

Use the Incalls key to answer the next queued ACD call on the primary

DN. The Incalls key is located in the lower right-hand corner of the

programmable line/feature keys.

To answer the call

When the Incalls soft key flashes, tap the

Incalls soft key.