••••••••••••••••••••••••••••••••• Norstar ICS Telephone Feature Guide ••••••••••••••••••••••••
About this guide Use this guide as a quick reference for accessing the features of your telephone. Your system administrator will inform you if any of these features are not available for your telephone. Buttons This guide uses the Business Series Terminals button icons. The table below shows which buttons to use on the different types of Nortel Networks telephones.
Call Pickup ≤‡fi group Answer a call that is ringing at another telephone in your pickup group. The external call that has been ringing longest is answered first. Call Queuing ≤°‚⁄ Answer the next call. If more than one call is waiting, priority is given to incoming external calls over callback, camped, or transferred calls. Camp-on ≤°¤ Re-route a call to another telephone even if all its lines are busy. Press ≤°¤, then dial the extension number of the receiving telephone.
Conference To independently hold two calls: continued Press the line or intercom button of the first caller, then press ≥. The second caller is automatically put on hold. To re-establish the conference, retrieve one call from hold, press ≤‹, then retrieve the second call from hold. Contrast ≤•‡ adjustment Adjust the contrast of your display. Press ≤•‡, then press a number from ⁄ to · (depending on your telephone). Press ≥ to set your choice. Dialing modes ≤•°¤ Choose one of three methods of dialing. 1.
Last Number Redial ≤fi Automatically redial the last external telephone number that you dialed. Line pools ≤fl› With a line pool, telephones can share several lines for making calls. 1. Press ≤fl› or an intercom button. 2. Enter a line pool access code. (See your system administrator for a list.) Line ≤°› Cancel ≤£°› Redirection Send calls arriving on an external line to another telephone outside your system. (Some external lines may not support this feature. See your system administrator.
Page ≤fl‚ and the code (1 to 3) and zone (Zones 0 to 6 on Modular ICS and zones 1 to 3 on Compact ICS) Make a page announcement through either the internal (code 1) or external (code 2) speakers, or both (code 3). Zone 0 on the Modular ICS pages all zones. Page announcements are programmed to timeout after a pre-selected amount of time which is set by your system administrator. Internal page ≤fl⁄ and zone Make a page announcement to all, or to a specific group of telephones, through the telephone speakers.
Ring volume ≤•°‚ Make your telephone ring so that you can adjust the volume. You can also adjust the volume any time your telephone rings. Run/Stop ≤•· Store more than one autodial number or external carrier feature code on one memory button by inserting a break point ß between numbers or codes. The first press of the button dials the first number or code; the next press dials the next number or code. You can program up to four numbers or codes separated by break points.
Speed Dial ≤‚ Dial an external telephone number using a three-digit code. There are two types of speed dial codes: system (001 to 255) and user (256 to 279). System speed dial codes can be used from any display telephone in the system. They are assigned by your system administrator. To make a call using a speed dial code: User speed dial codes are used exclusively at your telephone. 1. Press ≤‚. 2. Enter the three-digit code for the number.
Trunk Answer ≤°‚‚ Answer an external call that is ringing on a line that has been placed into a Ringing Service schedule from any telephone in your system. This feature does not work for a private line. Voice call ≤flfl Make a voice announcement or begin a conversation through the speaker of another telephone without first making the other telephone ring. Voice call deny ≤°° Cancel ≤£°° Prevent your telephone from receiving voice calls.
Call Log continued To erase a Call Log entry: Press ≥ while viewing an item. To return a call from your Call Log: 1. Display the desired number on your telephone. 2. Edit the number, if required. You can add numbers for long distance dialing or line pool access or remove numbers using √. 3. Press a line button. 4. Lift the handset. Call Log options ≤•°› Select the type of calls that will automatically be stored in your Call Log. Press £to see the next setting. Press ≥ to select the displayed setting.
Meridian and Norstar are trademarks of Nortel Networks. Meridian Norstar is manufactured by Nortel Networks. This document is for use with Norstar ICS.
