- Nortel Communication Server 1000 IP Softphone 2050 User Guide

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Table Of Contents

Revision history
Contents
IP Softphone 2050 overview
- Features
- Components
IP Softphone 2050 Call Control window
- Accessibility Interface
- Call Control window
- Accessibility Interface
- Call Control window elements and functions
- Hot keys
  - Adding a hot key
  - Removing a hot key
- System tray icon and menu
IP Softphone 2050 Directories
- Local Directory
  - Opening a Local Directory from the Call Control window
- CS 1000 Directory
Installing and setting up the IP Softphone 2050
- System requirements
  - Supported operating systems
  - Nortel USB Audio Kit
- Installing the IP Softphone 2050
  - Client Licensing
Managing contacts from the Local Directory
- Adding contacts to a Local Directory
- Editing contacts in the Local Directory
- Deleting contacts from the Local Directory
- Finding contacts in the Local Directory
- Filtering a Local Directory
- Dialing from the Local Directory
- Managing Groups in the Shortcut Bar
- Using the Properties dialog box
- Linking to external directories
Managing contacts from the CS 1000 Directory
- Adding contacts to the Personal Directory
- Editing CS 1000 Directory contacts
  - Making temporary edits to contacts
- Deleting CS 1000 Directory contacts
- Finding CS 1000 Directory contacts
- Dialing from the Personal Directory
- Dialing from the Redial List
- Dialing from the Callers List
Managing IP Softphone 2050 calls
- Making telephone calls
- Answering telephone calls
- Incoming Call Notification
- Holding and retrieving telephone calls
- Using Record On Demand key
  - Using SAVE key
- Hanging up telephone calls
- Support for TAPI applications
- Viewing active status
IP Softphone 2050 Expansion Module
- Using the Expansion Module
- Working with Groups
IP Softphone 2050 Graphical External Application Server
- Configuring the GXAS plugin
- Starting the GXAS plugin
- Selecting a GXAS application
- Using the session window
IP Softphone 2050 USB Headset Adapter
- Answering calls with the USB Headset Adapter
- Hanging up calls with the USB Headset Adapter
- Adjusting the volume with the USB Headset Adapter
- Muting a call
- Using the Smart Functions menu
- Customizing the Smart Functions menu
- Custom Functions for Smart Functions menu
IP Softphone 2050 macros
- Entering a macro
- Deleting a macro
- Playing a macro
IP Softphone 2050 menu commands
- Call Control window menu command
IP Softphone 2050 Settings
- Opening the Settings window
- Using the Settings window
- Profiles
  - Reset button
  - Creating new profiles
  - Removing profiles
  - Modifying profile names
  - Selecting profiles
  - Exporting profiles
  - Importing profiles
- Server
  - Reset button
  - Using DHCP
  - Using IP addresses and DNS names
  - Restoring defaults
  - Resetting the connection
- License Servers
- Theme
- Features
- Macros
- Audio
- Sound Devices
  - Headset or handset device
  - Handsfree/Ringing/Paging Device
- Hardware ID
  - MAC addresses
  - Reset button
  - However, if you make a change to the settings and select Apply or OK, the phone indicates that a reset needs to take place. A wa...
  - Selecting MAC addresses
- Advanced Audio
  - Microphone Automatic Gain Control
  - Echo Cancellation
  - Noise Reduction
- Listener IP
- Notifications
- Hot Keys
- Text Replacements
- Lamp Sounds
- Key Type
  - Phone number dialog box
  - Accessibility Interface
- Language
- Expansion Module
- Personal Call Recording
- Plantronics USB Bluetooth Headset
- USB Headset
  - Selecting the headset
  - Setting external lamp controls
  - Using the backlight
  - Configuring Smart Functions
- About
Accessibility Interface
- Control groups
- Accessibility Interface Menu
- Navigating Control Groups and Menu Commands
  - Navigating Control groups
  - Navigating Menu Commands
- Using hot keys
- Limitations of Accessibility Interface
Configuring CS 1000 Directory user preferences
- Choosing the language
- Configuring the date and time
- Enabling the Call Timer
- Configuring Call Log options
- Using Password Administration
  - Enabling Password Protection
  - Changing your personal password
IP Softphone 2050 Diagnostics
- Overview
- Using the IP Softphone 2050 diagnostics
  - Using the Diagnostics View menu
Troubleshooting the IP Softphone 2050
- Connectivity problems
- Audio problems
- Reset conditions
- USB Headset problems
- TAPI problems
  - Attempting to use TAPI feature when IP Softphone 2050 is not active
  - TAPI service provider is missing
Index

IP Softphone 2050 Call Control window

• Number sign (#)

• Up, down, left, and right arrow keys

• Shift+Up, Shift+Down

• PageUp, PageDn

• Alt+F1 to Alt+F12

• F1, Shift+F1,Ctrl+F1, Ctrl+Alt+F1, Ctrl+Alt+Shift+F1

• Space bar

Removing a hot key

To remove a hot key:

1. Open the Settings window. For information about opening the

Settings window, see “Opening the Settings window” on page 76.

2. Select Hot Keys.

3. Choose the feature group that you want to access: Buttons, Menu,

or Fields (Accessibility Interface only).

4. From the Items list, select the feature from which you want to remove

a hot key.

5. Click Remove.

System tray icon and menu

Use the IP Softphone 2050 system tray icon menu to manage phone calls

and messages without opening the Call Control window.

To access the menu, right-click the IP Softphone 2050 icon in the

Windows taskbar system tray. From this menu, you can make, answer,

and manage your calls, as well as access macros and features.