- Nortel Communication Server 1000 IP Softphone 2050 User Guide
Table Of Contents
- Revision history
- Contents
- IP Softphone 2050 overview
- IP Softphone 2050 Call Control window
- IP Softphone 2050 Directories
- Installing and setting up the IP Softphone 2050
- Managing contacts from the Local Directory
- Adding contacts to a Local Directory
- Editing contacts in the Local Directory
- Deleting contacts from the Local Directory
- Finding contacts in the Local Directory
- Filtering a Local Directory
- Dialing from the Local Directory
- Managing Groups in the Shortcut Bar
- Using the Properties dialog box
- Linking to external directories
- Managing contacts from the CS 1000 Directory
- Managing IP Softphone 2050 calls
- IP Softphone 2050 Expansion Module
- IP Softphone 2050 Graphical External Application Server
- IP Softphone 2050 USB Headset Adapter
- IP Softphone 2050 macros
- IP Softphone 2050 menu commands
- IP Softphone 2050 Settings
- Opening the Settings window
- Using the Settings window
- Profiles
- Server
- License Servers
- Theme
- Features
- Macros
- Audio
- Sound Devices
- Hardware ID
- Advanced Audio
- Listener IP
- Notifications
- Hot Keys
- Text Replacements
- Lamp Sounds
- Key Type
- Language
- Expansion Module
- Personal Call Recording
- Plantronics USB Bluetooth Headset
- USB Headset
- About
- Accessibility Interface
- Configuring CS 1000 Directory user preferences
- IP Softphone 2050 Diagnostics
- Troubleshooting the IP Softphone 2050
- Index
Troubleshooting the IP Softphone 2050
128
The following sections describe some common errors related to the TAPI
feature:
• “Attempting to use TAPI feature when IP Softphone 2050 is not
active” on page 128
• “TAPI service provider is missing” on page 128
Attempting to use TAPI feature when IP Softphone
2050 is not active
Description:
An error message appears when trying to place a call from a TAPI
application indicating that a resource needed is not available.
Potential causes:
• This is caused when the IP Softphone 2050 is not active when trying
to make the call.
Action:
Make sure the IP Softphone 2050 is active before using the feature. If it is
running, close the application and restart it. Try your call again. If the error
is still not resolved, contact your administrator.
TAPI service provider is missing
Description:
An error message appears when placing a call from a TAPI application
indicating that a required line is not installed or is unavailable.
Potential causes:
• The file needed for TAPI service has been removed from the system
or is corrupt.
Action:
Verify that the IP Softphone 2050 TAPI Service Provider is in the list of
available telephony service providers by doing the following: