- Nortel Communication Server 1000 IP Softphone 2050 User Guide
Table Of Contents
- Revision history
- Contents
- IP Softphone 2050 overview
- IP Softphone 2050 Call Control window
- IP Softphone 2050 Directories
- Installing and setting up the IP Softphone 2050
- Managing contacts from the Local Directory
- Adding contacts to a Local Directory
- Editing contacts in the Local Directory
- Deleting contacts from the Local Directory
- Finding contacts in the Local Directory
- Filtering a Local Directory
- Dialing from the Local Directory
- Managing Groups in the Shortcut Bar
- Using the Properties dialog box
- Linking to external directories
- Managing contacts from the CS 1000 Directory
- Managing IP Softphone 2050 calls
- IP Softphone 2050 Expansion Module
- IP Softphone 2050 Graphical External Application Server
- IP Softphone 2050 USB Headset Adapter
- IP Softphone 2050 macros
- IP Softphone 2050 menu commands
- IP Softphone 2050 Settings
- Opening the Settings window
- Using the Settings window
- Profiles
- Server
- License Servers
- Theme
- Features
- Macros
- Audio
- Sound Devices
- Hardware ID
- Advanced Audio
- Listener IP
- Notifications
- Hot Keys
- Text Replacements
- Lamp Sounds
- Key Type
- Language
- Expansion Module
- Personal Call Recording
- Plantronics USB Bluetooth Headset
- USB Headset
- About
- Accessibility Interface
- Configuring CS 1000 Directory user preferences
- IP Softphone 2050 Diagnostics
- Troubleshooting the IP Softphone 2050
- Index
Troubleshooting the IP Softphone 2050
120
The following message appears:”Service Denied. Reason XXXX “.
Description:
You are not authorized to use the communication server.
Potential causes:
• Invalid HardwareID in the Hardware ID dialog box (see “Hardware ID”
on page 88)
• Invalid communication server configuration
Action:
• Ensure that your communication server programming is correct.
• Contact your system administrator.
Audio problems
This following sections describe Audio problems:
• “Basic audio operation” on page 120
• “One-way audio” on page 121
• “Broken or choppy speech” on page 121
• “Windows sound plays from the headset” on page 122
• “Advanced audio problems due to network performance” on page 123
Basic audio operation
To verify the physical connection of the USB adapter and headset, as well
as proper Windows audio configuration:
1. Record an audio message.
2. Play the message back using the USB headset.