- Nortel IP Softphone User Guide

Agent features
40
When calls come in, a short tone indicates the new call. The InCalls
indicator lights continuously and the ACD call automatically goes to your
agent position.
To disconnect an active ACD call while Force Call (Auto Answer) is
active, click InCalls.
Using Activity Code
Use the Activity Code feature to record the type of activity you are
performing. If configured, you can enter Activity Codes while in the Not
Ready state and run Not Ready Reason Codes by Agent report in
Contact Center Manaer Administration to track Not Ready time..
To record an activity, do the following:
1. When the Activity indicator flashes, click Activity.
2. Use the keypad to enter the activity code.
3. Click Activity again.
If performing multiple tasks, repeat steps 1 through 3.
WARNING
If you are away from your phone and Call Forcing is
enabled, remember to log out or activate Not Ready.
Otherwise, the system connects call after call to your
phone. Each connected caller hears background noise,
and eventually hangs up.