- Nortel Communication IP Phone 2007 Call Center User Guide

Supervisor features
36
Use Night Service
Use the Night Service feature to define how calls are handled outside of
business hours.
To activate Night Service
To transition to Night Service
To deactivate Night Service
1. Tap the Night Service soft key.
2. Press the 6 key (6 = N for Night) to go
into Night Service.
The Night Service soft key color
changes and remains altered. All calls in
queue and new calls receive night
service.
1. Tap the Night Service soft key.
2. Press the 8 key (8 = T for Transition) to
activate Transition mode.
The Night Service soft key color
changes and remains altered. All calls in
queue remain in queue and new calls
receive Night Service.
1. Tap the Night Service soft key.