- Nortel Communication IP Phone 2007 Call Center User Guide

Supervisor features
34
Use Agent key
Use the Agent feature to connect, observe, or monitor the status of each
agent position. Each Agent key links to a particular agent position, and
can be used with the Call Agent or Observe Agent keys.
Table 4 lists the four states of the LCD indicator.
Use Answer Emergency
Use the Answer Emergency feature to receive calls from agents in an
emergency situation.
Table 4: Agent status
LCD Description
Off Agent is not logged in.
On Agent is logged in but either NotReady or on a
call.
Slow Flashing Agent is waiting for an ACD call.
Fast Flashing Agent is on a non-ACD call.
1. When the Answer Emergency soft key
flashes, tap the Answer Emergency
soft key.
Note 1: The Agent ID of the contacting
individual displays on the telephone.
Note 2: The soft key color changes and
remains altered as long as the call is
active. The status changes to NotReady.
2. Press the Goodbye key to end the call.