- Nortel Communication IP Phone 2007 Call Center User Guide

Supervisor features
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Supervisor features
The following sections describe features available to the Supervisor:
• Answer Agent
• Agent key
• Answer Emergency
• Call Agent
• Interflow
• Night Service
• Observe
• Display Agent Status
• Display Queue
Use Answer Agent
Use the Answer Agent feature to receive calls from agents in a non-
emergency situation.
1. When the Answer Agent soft key
flashes, tap the Answer Agent soft key.
Note 1: The Agent ID of the contacting
individual displays on the telephone.
Note 2: The soft key color changes and
remains altered as long as the call is
active. The status changes to NotReady.
2. Press the Goodbye key to end the call.