- Nortel Communication IP Phone 2007 Call Center User Guide

Agent and Supervisor features

This section describes the following login features that are common to the

Call Center Agent and Supervisor:

• Agent Login

• Login with Agent ID and Multiple Queue Assignments

• Agent Logout

Agent Login

Use the Agent Login to enter an Automated Call Distribution (ACD)

queue. If an Agent ID is assigned, enter the four-digit code at the display

screen prompts.

1. Lift the handset.

2. Tap the Incalls soft key.

3. If Enter Agent ID appears on the

screen, use the dialpad to enter the ID.

4. Press the # key. The telephone enters a

Not Ready state.

5. To join the ACD queue, choose one of

the following:

—Tap the Incalls soft key.

—Tap the NotReady soft key.