- Nortel Communication Server IP Deskphone User Guide
Table Of Contents
- Title page
- Contents
- Revision history
- About the IP Phone 1120E
- Entering and editing text
- Connecting the components
- Configuring Telephone Options
- Using the Telephone Options menu
- Adjusting the volume
- Adjusting the display screen contrast
- Selecting a language
- Selecting date and time format
- Accessing display diagnostics
- Choosing local dialpad tone
- Viewing telephone information
- Diagnostics
- Configuring call log options
- Choosing a ring type
- Enabling or disabling Call Timer
- Enabling OnHook Default Path
- Changing feature key labels
- Configuring the name display format
- Configuring Live Dialpad
- Using the Telephone Options menu
- Configuring Local Menu options
- Making a call
- Answering a call
- While on an active call
- Incoming calls
- While away from your desk
- Talking with more than one person
- Working without interruption
- Additional call features
- Additional phone features
- Using Hospitality features
- Accessing External Server Applications
- Flexible Feature Codes (FFC)
- Terms you should know
- Regulatory and safety information
- Index
Additional phone features
129
Troubleshooting Virtual Office
Virtual Office can display error messages on-screen. Table 9 lists error
messages and describes actions to correct the causes.
Table 9: Troubleshooting Virtual Office (Part 1 of 3)
Displayed Message Probable Cause Actions
Busy, try again Remote IP Phone is
active (not idle).
Wait for remote IP
Phone to become idle
and try again.
ACD is logged in. Log out ACD IP
Phone before Virtual
Office from another
IP Phone.
Make Set Busy is
inactive on ACD IP
Phone.
Configure Make Set
Busy active on ACD
IP Phone.
Invalid ID (1) Incorrect User ID
entered.
Enter correct User ID.
User ID is not in
Gatekeeper
database.
Notify system
administrator.
Invalid ID (2) Incorrect User ID
entered.
Enter correct User ID.
Invalid ID (3) Incorrect User ID
entered.
Enter correct User ID.
User ID in
Gatekeeper database
points to originating
Call Server.
Notify system
administrator.