- Nortel Communication IP Phone Server Call Center User Guide

Agent features
27
Using Not Ready
Use the Not Ready feature to take your telephone out of the call queue
while completing post-call work.
Note: If you don't activate Make Set Busy or Not Ready, callers will
continue to be directed to your phone.
To use Not Ready:
Placing or answering non-ACD calls
Use this feature to place and receive calls on your individual line.
To place a call:
1. Press the NotReady key to temporarily
log out of the system.
Note: The NotReady LCD remains lit as
long as the feature is active.
or
2. To return to the queue, choose one of
the following:
— Press the In-Calls key.
— Press the NotReady key.
1. Press your individual DN key.
2. Use the dial pad to dial the telephone
number.
Note: The LCD remains lit as long as
you are on the call.
NotReady
2260
NotReady
2498