Telephone User's Manual

412 China - Attendant Monitor
LD 12 - Define the Barge-In/Attendant Monitor key and the Busy Verify/Attendant Monitor key
on an attendant console.
Prompt Response Description
REQ NEW
CHG
Add new data.
Change existing data.
TYPE
2250
Attendant console type.
...
KEY 00 BVR Allow both Busy Verify and Attendant Monitor on key 00.
01 BIN Allow both Barge-In and Attendant Monitor on key 01.
Feature operation
Monitor a DN
Step Action
1
Press an idle Loop key on the attendant console. The Loop indicator
is lit.
2
Press the Busy Verify key. The Busy Verify lamp is lit.
3
Press the Busy Verify key again to enable Attendant Monitor. The
Busy Verify lamp is in the flashing state indicating that the Attendant
Monitor option is enabled.
4
Dial the extension desired to be monitored. One of the following
happens:
•
Attendant Monitor is blocked when the extension is maintenance
busy or disabled.
•
Attendant Monitor is blocked when the extension is vacant.
•
Attendant Monitor is blocked when the extension is in some
transient state (for example, Conference or Transfer)
•
Attendant Monitor is blocked when the extension is idle, receiving
busy tone, or receiving overflow tone.
•
Attendant Monitor is blocked when the extension is involved with
another attendant.
•
Attendant Monitor is blocked when the extension has activated
the Hold key.
•
Attendant Monitor is blocked when the extension is already
involved in a monitored call by another attendant.
•
Attendant Monitor is active when the extension is busy. The
attendant is able to listen to all connected parties. If the
Nortel Communication Server 1000
Features and Services Fundamentals — Book 2 of 6 (C)
NN43001-106 02.04 Standard
Release 5.5 9 May 2008
Copyright © 1994–2008, Nortel Networks
.