Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) Release: (I)SN10 Document Revision: 02.03 www.nortel.com NN10300-020 .
Carrier VoIP Release: (I)SN10 Publication: NN10300-020 Document status: Standard Document release date: 7 March 2008 Copyright © 2007, 2008 Nortel Networks All Rights Reserved. Sourced in Canada, the United States of America, and the United Kingdom This document is protected by copyright laws and international treaties. All information, copyrights and any other intellectual property rights contained in this document are the property of Nortel Networks.
. Contents New in this release 7 Features 7 Softkey Enhancement 7 Other changes 7 Overview 9 IP Phone terminal description 10 Touch panel description 11 Application area 11 Tools area 13 Calibration 14 Softkey functionality 14 Stylus 14 Touch screen maintenance 15 Terminal indicators 15 IP Phone 2007 menu systems Main menu 17 Logoff 17 Audio 17 Display 17 Feature 18 Language 18 Time 18 User 19 History 19 Diagnostics 19 Upgrade 19 Menu hierarchy 20 Tools menu 20 Network configuration 20 Local diagn
TFTP upgrade 21 Preferences 21 How to use the navigation keys 21 Connecting the IP Phone to the LAN 23 Logging on 25 Logging off 27 Maintaining the touch panel 29 Calibrating the touch panel 29 Cleaning the touch panel 30 Making calls 31 Making a call using off-hook dialing 31 Making a call using handsfree dialing 31 Making a call using predial 32 Editing a predialed number 32 Answering calls Answering a call 35 Answering a second call 35 35 Ending a call 37 While on an active call 39
Adjusting the contrast and brightness of the display 53 Using the Feature menu 55 Using the Assign menu 55 Defining the key type 56 Assigning a directory entry to a feature key 57 Enabling or disabling autoscroll 57 Enabling or disabling the Inbox 58 Labeling a feature key 59 Using the Options menu 59 Enabling or disabling auto hide 59 Selecting the default line key 60 Resetting the feature key to the default settings 61 Selecting the language 63 Using the Time menu 65 Setting the time zone 65 E
Using the Outbox 85 Accessing the Outbox 85 Viewing Outbox call information 86 Storing a number from the Outbox 86 Using the Outbox to make a call 87 Resetting the Outbox 87 Adjusting the sleep timer 89 Using the Preferences tool 91 Using the on-screen keyboard to enter text 95 Using the dialpad to enter text 97 Access Code summary 99 Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. New in this release The following sections detail what is new in Nortel IP Phone 2007 User Guide (CICM), (NN10300-020) for release (I)SN10.
New in this release Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Overview The IP Phone 2007 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. When you are logged on to the system, the handset and keypad of the IP Phone 2007 operate in the same way as a standard Meridian Business Set (MBS) telephone. With the correct permissions, additional services and features can be accessed using the softkeys of the function display area.
Overview IP Phone terminal description The IP Phone 2007 offers these features: • five light-emitting diode (LED) indicator lamps — message waiting lamp — mute lamp — headset lamp — handsfree lamp — link lamp • • • volume control keys standard telephone dialpad large, color touch panel display screen — adjustable contrast — adjustable backlight • • fourteen programmable feature keys seven dedicated feature keys — Inbox — Directory — Outbox — Quit — Expand — Services — Copy • four softkeys; on
Touch panel description • • 11 upgradeable firmware wideband audio support Touch panel description Point-and-click operations are performed using the touch panel. The touch panel is used with the graphical user interface (GUI) to present soft keys directly on the display. Activate all feature keys and soft keys by touching the item in the display. The display uses a cold cathode fluorescent lamp (CCFL) for backlighting.
Overview Figure 2 Touch panel application area This table lists the components of the touch panel application area. Table 1 Touch panel application area Component Description Programmable line DN/feature keys Maximum of 14 feature keys available, but only 6 appear at a time. Use the navigation key to access these keys.
Touch panel description 13 Table 1 Touch panel application area (cont’d.) Component Description Four soft keys Softkey labels are context sensitive. Softkeys can be configured to support features. Dedicated feature keys • • • • • • • Inbox Directory Outbox Quit Expand Services Copy Tools area The tools area provides controls for navigating between features and selecting tools. This area is visible and functional at all times.
Overview Table 2 Touch panel tools area Components Description Tools Provides access to the tools used on the terminal. Primary application Shows you the primary graphical external application, as configured by the administrator, for example My CallPilot. Also used to launch the application. Applications Shows a list of registered external graphical applications. Also used to launch an application. Graphical applications are registered by the administrator.
Terminal indicators 15 Touch screen maintenance The touch screen will need occasional cleaning. CAUTION Do not use any liquids or powders on the telephone. Using anything other than a soft, dry cloth can contaminate telephone components and cause premature failure. Terminal indicators The IP Phone terminal uses light-emitting diodes (LEDs) of different colors to indicate the current state of the terminal. The following table describes each color and its associated state.
Overview Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. IP Phone 2007 menu systems After you successfully log on, the menu systems are active and available. An up or down arrow indicates the navigation key to press to scroll to the next item. Labels appear on the soft keys, in response to items selected on the screen. Some IP Phone functions can be accessed through the main menu and the Tools menu. Main menu The IP Phone main menu system provides access to these menus and functions. Logoff Use this item to log off from the network.
IP Phone 2007 menu systems Feature Use the Feature menu to access these submenus: Assign Use the Assign menu to: • • • define the key type enable and disable AutoScroll enable and disable the Inbox feature See “Using the Assign menu” (page 55). Label Use the Label item to change a label associated with a feature key. See “Labeling a feature key” (page 59).
Main menu 19 See “Using the Time menu” (page 65). User Use the User menu to: • • • • view your username view your login type enable or disable auto login feature change your password See “Using the User menu” (page 69). History Use History menu to: • • reset the Inbox reset the Outbox See “Resetting the Inbox” (page 83) and “Resetting the Outbox” (page 87). Diagnostics Use the Diagnostics item to test the local mode. See “Testing the local mode” (page 73).
IP Phone 2007 menu systems Menu hierarchy Tools menu The tools menu provides access to these options. If password protection is enabled the system prompts you for a password when you open the Tools menu. See Figure 3 "Touch panel tools area" (page 13) for location of the Tools key. Network configuration Use the Network Configuration option to display the information configured during installation. This tool is used by administrators only.
How to use the navigation keys 21 Contrast and brightness Use the Contrast and Brightness option to adjust these levels of the display, and to reset the sleep timer. To extend the life of the touch panel display, the IP Phone uses a sleep timer, which turns off the backlight when the preset time elapses. See “Adjusting the contrast and brightness of the display” (page 53) and “Adjusting the sleep timer” (page 89).
IP Phone 2007 menu systems Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Connecting the IP Phone to the LAN Follow this procedure to connect the terminal to the Local Area Network (LAN), and to a power source. CAUTION Risk of equipment damage Do not plug the IP Phone into a regular telephone jack. This causes severe damage to the terminal. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack. Prerequisites IP Phones can be powered by an AC adapter or over a LAN.
Connecting the IP Phone to the LAN Procedure job aid Figure 4 IP Phone connectors Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Logging on This section describes how to log on to the network. If the Centrex IP Client Manager (CICM) is set up as part of a group of CICMs, you can choose which CICM to connect to. After you select a gateway, the terminal directs itself at that CICM and the Username screen appears. If a firmware upgrade for the IP Phone is available, the system prompts you to upgrade when you log on.
Logging on 7 Press Ok. You are logged on and the Menu screen appears. --End-- Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Logging off Follow this procedure to log off from the network. Step Action 1 From the touch panel, select Logoff. 2 Press Ok. A confirmation screen appears. 3 Confirm the action. You are logged off from the network. --End-- Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
Logging off Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Maintaining the touch panel Follow these procedures to maintain the touch panel. Navigation • • “Calibrating the touch panel” (page 29) “Cleaning the touch panel” (page 30) Calibrating the touch panel Follow this procedure to calibrate the touch panel. See Figure 3 "Touch panel tools area" (page 13) for location of the Tools button. Step Action 1 Press Tools. The Tools menu opens. 2 Press Touch Panel Setup. A calibration map appears. The system prompts you to touch the center of the red dot.
Maintaining the touch panel You will exit to the main display. • If the calibration is incorrect and you want to try again, press Yes. Repeat step 3. --End-- Cleaning the touch panel Follow this procedure to clean the touch panel. CAUTION Do not use any liquids or powders on the telephone. Using anything other than a soft, dry cloth can contaminate telephone components and cause premature failure. Step Action 1 Press and hold the Goodbye key. 2 Gently wipe the screen with a soft, dry cloth.
. Making calls Follow one of these procedures to make a call. Navigation • • • • “Making a call using off-hook dialing” (page 31) “Making a call using handsfree dialing” (page 31) “Making a call using predial” (page 32) “Editing a predialed number” (page 32) Making a call using off-hook dialing Follow this procedure to make a call using off-hook dialing. Step Action 1 Lift the handset from the cradle. The primary extension is active and you hear a dial tone.
Making calls A line is selected and you hear a dial tone. 2 Use the dialpad to enter the number. 3 When the call is answered, begin speaking. 4 For privacy, lift the handset. 5 To return to handsfree mode, press the Handsfree key and place the handset in the cradle. The handsfree feature is active. --End-- Making a call using predial Follow this procedure to use the predial feature to make a call.
Editing a predialed number 2 Use the dialpad to enter the new number. --End-- Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
Making calls Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Answering calls Follow these procedures to answer calls. Incoming calls cause the telephone to sound and the message indicator lamp to flash. See Figure 1 "IP Phone 2007 components" (page 9) for the location of the keys. Answering a call Follow this procedure to answer a call. Action Perform one of these actions to answer a call: • • • Lift the handset. To answer a call using handsfree, press the Handsfree key. To answer a call while wearing a headset, press the Headset key.
Answering calls The call is answered. --End-- Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Ending a call Follow this procedure to terminate an active call. The goodbye key is useful for dropping out of a conference call or exiting voice mail. See Figure 1 "IP Phone 2007 components" (page 9) for the location of the key. Action Perform one or these actions. • • Return the handset to the cradle. Press the Goodbye key. The call is ended. Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
Ending a call Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. While on an active call Follow these procedures to put a call on hold, transfer a call, use the mute key, and use the conference call feature. See Figure 1 "IP Phone 2007 components" (page 9) for the location of the keys. Navigation • • • • “Using call hold” (page 39) “Transferring a call” (page 39) “Using conference call ” (page 40) “Using the mute feature” (page 41) Using call hold The hold feature allows you to suspend a call without terminating it.
While on an active call Step Action 1 On the screen, touch the key to which the Transfer feature is assigned. The call is put on hold and a dial tone sounds. On the display, an indicator flashes beside the line on which the call is held. 2 Use the dialpad to enter the number to which to transfer the call. 3 When that number rings or is answered, touch the transfer key again. The call is transferred. 4 If the call is not answered, press the line key to resume and terminate the call.
Using the mute feature Using the mute feature Muting prevents the transmission of sounds through the microphone. Follow this procedure to use the mute feature. Step Action 1 During a call, press the Mute key. A red light is turned on to indicate the feature is enabled. 2 To turn off the feature, press the Mute key again. The light is turned off and the feature is disabled. --End-- Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.
While on an active call Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Using call forward Follow this procedure to forward calls to another IP Phone when you are away from your desk. Step Action 1 To activate call forward without lifting the handset, on the screen, touch the key to which the Forward feature is assigned. 2 Use the dialpad to enter the number of the extension to which to forward your calls. 3 Touch the forward key again. An icon appears in the display, beside the forward key label. 4 To turn off call forward, touch the forward key.
Using call forward Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Navigating the menu system Follow the procedures in this section to access and use the menu system. You can select menu items using shortcut keys. The shortcut key is the number on the dialpad that corresponds to the number of the menu item. Only items numbered 0 through 9 have a shortcut key.
Navigating the menu system Navigating the Audio menu If you have permission to change the default volume on the handset, headset, and handsfree speaker, the audio item appears in the main menu. If you do not have this permission, audio profile appears instead. Follow this procedure to use the Audio menu. Step Action 1 From the main menu, select and open Audio. The Audio menu opens. 2 Perform one of these actions: • Select and open Profile. See “Viewing and editing your audio profile” (page 49).
Navigating the User menu Navigating the Time menu Follow this procedure to navigate the Time menu. Use this menu to configure the formats used by the display to show the time and date. Step Action 1 From the main menu, select and open Time. The Time menu opens. 2 Perform one of these actions: • Select and open Hours from GMT. See “Setting the time zone” (page 65). • Select and open Daylight Saving. See “Enabling Daylight Saving Time” (page 65) and “Disabling Daylight Saving Time” (page 66).
Navigating the menu system See “Changing your password” (page 71). --End-- Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Using the Audio menu Follow these procedures to view and edit your audio settings. Your system administrator must grant you permission to edit your audio settings. Navigation • • • “Viewing and editing your audio profile” (page 49) “Viewing and editing the default volumes” (page 50) “Selecting a ring tone” (page 52) Viewing and editing your audio profile Follow this procedure to view and edit your audio profile.
Using the Audio menu 2 If you have permission, and want to edit you audio profile, press Ok. A list of available profiles appears. 3 Select the profile you want. A check mark appears beside the selection. 4 Press Ok to save the setting. The new profile is saved and you return to the main menu --End-- Viewing and editing the default volumes Follow this procedure to change the default volume of the handset, headset, handsfree speaker, ringer, or buzzer.
Resetting a default volume 51 8 You may also press Play to hear the volume level of the Ringer or Buzzer volume settings. 9 Also included in the menu for default volumes is the Help option. --End-- Viewing and editing the dialpad feedback Follow this procedure to view and edit the dialpad feedback. Step Action 1 From the main menu, select Audio. 2 From the Audio Menu, use the up/down cursor keys to select Dialpad feedback. 3 You are now presented with a list of options for Dialpad feedback.
Using the Audio menu Selecting a ring tone Follow this procedure to select a ring tone. You can listen to a ring tone before you select it, through the Play and Stop options. Prerequisites The system administrator must grant you permission to change your ring tone. Step Action 1 From the main menu, select and open Audio. The Audio menu opens. 2 Navigate through the menu and select Play Ring Patterns. The list of ring tones opens.
. Adjusting the contrast and brightness of the display Follow this procedure to adjust the contrast level of the display. Step Action 1 Open the Tools menu. 2 Select and open Display The Contrast screen appears showing: • • • 3 Contrast, and a set of Down and Up keys Brightness, and a set of Down and Up keys Sleep in xxx (where xxx is a time in minutes or hours), and a set of Down and Up soft keys Perform one of these actions: • • To increase the contrast, press Up beside the Contrast label.
Adjusting the contrast and brightness of the display The current contrast level is saved and you return to the previous screen. --End-- Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Using the Feature menu Follow these procedures to use the Feature menu. When you access the Features menu, a numbered list of the features provisioned on each key is displayed. The number displayed indicates the key to which the feature is assigned to your line on the Communication Server 2000 (CS2K). Features are assigned by your system administrator, so the features you have available may differ from those described in this User Guide.
Using the Feature menu Step Action 1 From the main menu, open the Feature menu. 2 On the terminal, select the key that you want to assign to a different feature. 3 From the Feature menu, select and open Assign. 4 Press Ok. The Assign menu opens. --End-- Defining the key type Follow this procedure to define the key type. Each feature key can be defined in one of two ways: Central or Local. A feature key defined as Central can have a Centrex feature, such as Call Forward, assigned to it.
Using the Assign menu 57 The key type is changed and a check mark appears beside the selection. 7 To assign a directory entry to a Local key, see “Assigning a directory entry to a feature key” (page 57). --End-- Assigning a directory entry to a feature key Follow this procedure to assign a directory entry to a feature. Assigning a directory entry to a feature key gives you the ability to speed dial that number when you press the key. Prerequisites The feature key you select must be defined as Local.
Using the Feature menu Step Action 1 From the main menu, open the Feature menu. 2 From the Feature menu, select and open Assign. The Assign menu opens. 3 From the Assign menu, select AutoScroll. 4 Press Ok. The AutoScroll screen appears. 5 Perform one of these actions. • • 6 To enable AutoScroll, select Enable. To disable AutoScroll, select Disable. Press Ok. A check mark appears beside the item to indicate your choice. You return to the Assign menu.
Using the Options menu 59 Labeling a feature key Follow this procedure to change the label associated with a feature. Text entries are made using the on-screen keyboard or the dialpad. See “Using the on-screen keyboard to enter text” (page 95) or “Using the dialpad to enter text” (page 97). Step Action 1 From the main menu, open the Feature menu. 2 From the Feature menu, select and open Label. The Enter Label screen appears. 3 Press Clear to delete the current label. 4 Enter the new label.
Using the Feature menu such as Call Forward and Make Set Busy, (which can only be activated while the user’s line is idle). Conversely, displaying either of these features against a key while the user is active in a call is not necessary. Some features are configured so that they are never hidden, because they are relevant when the user’s line is both idle and active. The features relevant states are configured by your administrator.
Using the Options menu 3 From the Options menu, select and open Default Feature. The Default Features screen appears, showing a list of DN keys. 4 Scroll through the list to select the key that you want to assign as your default line key. 5 Press Ok. The selected key is now your default line key. You return to the Options menu --End-- Resetting the feature key to the default settings Follow this procedure to reset the feature keys to the default settings.
Using the Feature menu Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Selecting the language Follow this procedure to select your language preference. Step Action 1 From the main menu, select and open Language A list of available languages appears. 2 Scroll through the list and select your preferred language. 3 Press Ok. The terminal now displays text in the selected language. 4 Press Cancel. You return to the main menu. --End-- Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.
Selecting the language Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Using the Time menu Follow procedures in this section to configure time and date formats. Navigation • • • • • • “Setting the time zone” (page 65) “Enabling Daylight Saving Time” (page 65) “Disabling Daylight Saving Time” (page 66) “Setting the time format” (page 66) “Setting the date format” (page 67) “Resetting the default time” (page 68) Setting the time zone Follow this procedure to select the time zone. Step Action 1 From the main menu, open the Time menu.
Using the Time menu Step Action 1 From the main menu, open the Time menu. 2 From the Time menu, select and openDaylight Saving. The Daylight Saving screen appears. The word Off appears with a check mark beside it, to indicate that the feature is disabled. 3 Select On. 4 Press Ok. Daylight Savings Time is enabled. The word On appears with a check mark beside it, to indicate the feature is enabled. You return to the previous screen.
Setting the date format 67 Step Action 1 From the main menu, open the Time menu. 2 From the Time menu, select and open Time Format. The Time Format screen appears. 3 Scroll through the Time Format options to select the format you want. A check mark appears beside the format currently in use. 4 To enable a format, select it and press Ok. The time is displayed in the selected format. You return to the previous screen.
Using the Time menu Resetting the default time Follow this procedure to reset the terminal to the default time. Step Action 1 From the main menu, open the Time menu. 2 Form the Time menu, select and open Reset. A confirmation screen appears. 3 Confirm the action. The terminal reverts to the default time settings. You return to the previous screen. --End-- Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Using the User menu Follow procedures in this section to view and edit your User profile. Navigation • • • • “Viewing your username” (page 69) “Viewing your login type” (page 69) “Viewing, disabling, or enabling the auto login feature” (page 70) “Changing your password” (page 71) Viewing your username Follow this procedure to view your user name. Step Action 1 From the main menu, open the User menu. 2 From the User menu, select and open Username.
Using the User menu Step Action 1 From the main menu, open the User menu. 2 From the User menu, select and open Login Type. If Unique is enabled, Ok appears above the far left soft key. --End-- Viewing, disabling, or enabling the auto login feature Any maintenance activity, for example a firmware upgrade, forces a log off from the network. If you enable auto login, you are automatically logged on to the IP Client Manager when the terminal is available again.
Changing your password 71 Changing your password Follow this procedure to change your password. Text entries are made using the on-screen keyboard or the dialpad. See “Using the on-screen keyboard to enter text” (page 95) or “Using the dialpad to enter text” (page 97). Step Action 1 From the main menu, open the User menu. 2 From the User menu, select and open Password. The Old Password screen appears. They system prompts you to enter your old password. 3 Enter the old password.
Using the User menu Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Testing the local mode The Diagnostics menu is used by an administrator for registering the terminal with a Survivable Remote Gateway. Follow this procedure to test the local mode. Step Action 1 From the main menu, open the Diagnostics menu. 2 From the Diagnostics menu, select and open Test Local Mode. A confirmation screen appears. 3 Press Ok. The terminal transitions to its secondary IP address and temporarily disconnects from the IP Client Manager.
Testing the local mode Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Performing a firmware upgrade If a firmware upgrade for the IP Phone is available, the system prompts you to upgrade when you log on. If the firmware level is between the minimum and maximum level set by the administrator, Yes and No options appear on the soft keys. If the terminal is below the minimum level, the only option is yes. You cannot log on until you perform the upgrade. While an upgrade is in progress, the terminal reboots and becomes temporarily unavailable.
Performing a firmware upgrade Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Using the directory Follow procedures in this section to use the directory feature. Navigation • • • “Adding or editing a directory entry” (page 77) “Deleting an entry from the directory” (page 78) “Making a call using the directory” (page 79) Adding or editing a directory entry Follow this procedure to add or edit a directory entry. The directory stores a maximum of 16 entries. See Figure 1 "IP Phone 2007 components" (page 9) for the location of the Directory key.
Using the directory b Enter the number. c Press Ok. The number is entered in the directory, and you return to the New Entry menu. 5 To add or edit the surname, perform these steps: a From the New Entry menu, select and open Surname. b Enter the surname. c Press Ok. The surname is entered in the directory, and you return to the New Entry menu. 6 To add or edit the first name, perform these steps: a From the New Entry menu, select and open First Name. b Enter the first name. c Press Ok.
Making a call using the directory 4 Press the down navigation key until the Delete option appears. 5 Press Ok. A confirmation screen appears. 6 Press Ok and then press Yes to confirm the action. 79 --End-- Making a call using the directory Follow this procedure to make a call from within the directory. See Figure 1 "IP Phone 2007 components" (page 9) for the location of the directory key. Step Action 1 Press the directory key to access the directory menu.
Using the directory Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Using the Inbox Follow these procedure to use the Inbox. The IP Phone 2007 has a dedicated fixed key for the Inbox. The system logs the incoming key number, time and date, as well as the display shown on the IP Phone at the time of the incoming call. The information from the display is captured only if the call lasts for more than two seconds. The Inbox can store a maximum of 10 calls. When the maximum is reached, the oldest call is dropped.
Using the Inbox Accessing the Inbox Follow this procedure to access and use the Inbox. Step Action 1 Press the Inbox key. The Inbox screen appears, showing a list of the 10 most recent incoming calls. 2 Select an item from the list and press Ok. 3 Perform one of these actions: • • • Select Dial to call the number. Select Display to view call information. Select Store to store the number in the directory.
Resetting the Inbox 83 The Inbox screen appears, showing a list of the 10 most recent incoming calls. 2 Select a number from the list. 3 Press Ok. The Dial screen appears. 4 Press the down navigation key to select Store. The directory submenu opens. 5 See “Adding or editing a directory entry” (page 77) --End-- Using the Inbox to make a call Follow this procedure to make a call from within the Inbox. Step Action 1 Press the Inbox key.
Using the Inbox 2 From the History menu, select Reset Inbox. 3 Press Ok. The calls in the Inbox are deleted. You return to the previous menu. --End-- Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Using the Outbox Follow the procedures in this section to use the Outbox feature. The IP Phone 2007 has a dedicated fixed key for the Outbox. Information about outgoing calls is stored in the Outbox. The system logs the outgoing key number, time, and date. If the duration of the call is more than two seconds, the system captures the display as it appeared when the call was made. The Outbox can store a maximum of 10 calls. When the maximum is reached, the oldest call is dropped.
Using the Outbox Step Action 1 Press the Outbox key. The Outbox screen appears, showing a list of the 10 most recent outgoing calls. 2 Select an item from the list and press Ok. 3 Perform one of these actions: • • • Select Dial, to call the number. Select Display to view call information. Select Store to store the number in the directory. --End-- Viewing Outbox call information Follow this procedure to view the information about a call in the Outbox. Step Action 1 Press the Outbox key.
Resetting the Outbox 3 Press Ok. A list of options appears. 4 Press the down navigation key to select Store. The directory submenu appears. 5 See “Adding or editing a directory entry” (page 77). 87 --End-- Using the Outbox to make a call Follow this procedure to make a call from within the Outbox. Step Action 1 Press the Outbox key. The Outbox screen appears, showing a list of the 10 most recent outgoing calls. 2 Select the number you want to dial. 3 Press Ok. 4 Select Dial.
Using the Outbox Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Adjusting the sleep timer Follow this procedure to reset the sleep timer. To extend the life of the touch panel display, the IP Phone uses a sleep timer, which turns off the backlight when the preset time elapses. Selecting a sleep time of never reduces the life span of the display screen. The sleep timer is user-configurable. Choose one of these settings: • • • • • • 5m (five minutes) 15m (15 minutes) 30m (30 minutes) 1h (one hour — default) 2h (two hours) Never (backlight never turns off).
Adjusting the sleep timer The time increases or decreases each time you press the key. 4 Continue to press the Up or Down key until the time you want appears in the display. 5 Press Exit to return to the main display. The sleep timer is reset. --End-- Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Using the Preferences tool Follow this procedure to change the look of the dedicated feature keys. The preferences tool allows you to: • • • change a default label to an icon change an icon to a default label define your own label Step Action 1 Open the Tools menu. 2 Press Preferences. 3 Press Button Customizing Tool. The button customizing screen appears. See “Procedure job aid” (page 24) for a sample of this screen. A black outline around a column indicates the current settings.
Using the Preferences tool 8 Perform one of these actions: • To save the changes, press Apply. A saving in progress message will appear, followed by a saving is complete message. • To quit without saving the changes, press Exit. The system prompts you to save the changes. Press No. 9 Press Exit. You return to the Preferences menu. 10 To return to the main display, press Exit again. --End-- Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.
Procedure job aid Procedure job aid Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
Using the Preferences tool Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Using the on-screen keyboard to enter text Follow this procedure to use the on-screen keyboard to enter text. You may also use the dialpad to enter text. See “Using the dialpad to enter text” (page 97). See Figure 1 "IP Phone 2007 components" (page 9) for the location of the keyboard icon. Step Action 1 Press the keyboard icon. The on-screen keyboard is displayed. 2 Use the on-screen keys to enter text. The text appears on the display.
Using the on-screen keyboard to enter text Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Using the dialpad to enter text Follow this procedure to use the dialpad to enter text. You may also use the on-screen keyboard to enter text. See “Using the on-screen keyboard to enter text” (page 95) . On the dialpad, keys numbered 2 through 9 each have three letters associated with them. When entering text, press the key once to enter the first letter, twice to enter the second letter, and three times to enter the third letter.
Using the dialpad to enter text Figure 5 Procedure job aid Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
. Access Code summary Contact your system administrator for a list of features available on your IP Phone, and the corresponding Access Codes. Use Table 1 to keep track of the feature Access Codes. Feature Access Code Feature Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
Access Code summary Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) Copyright © 2007, 2008 Nortel Networks All Rights Reserved. Release: (I)SN10 Publication: NN10300-020 Document status: Standard Document revision: 02.03 Document release date: 7 March 2008 To provide feedback or to report a problem in this document, go to www.nortel.com/documentfeedback. www.nortel.com Sourced in Canada, the United States of America, and the United Kingdom This document is protected by copyright laws and international treaties.
