Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) Release: CICM 10.1 Document Revision: 04.01 www.nortel.com NN10042-116 .
Carrier VoIP Release: CICM 10.1 Publication: NN10042-116 Document status: Standard Document release date: 4 July 2008 Copyright © 2008 Nortel Networks All Rights Reserved. Printed in Canada, the United States of America, and the United Kingdom LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED.
. Contents New in this release Features 9 Other changes 9 Overview 11 IP Phone 221x handset controls 11 IP Phone handset description 12 IP Phone handset controls 18 IP Phone handset display 19 Power off 20 Standby states 20 Active/off-hook state 20 Active/idle state 20 Error state 21 Active call state 21 Push-to-talk state 21 IP Phone handset modes of operation 21 Active 21 Active Idle 22 Config Menu 22 Error 22 Handset Switchover 22 Message Alert 23 Push-to-talk (PTT) 23 Standby 23 IP Phone handset sta
WLAN Charger 29 Firmware for the WLAN Handset 6100 Series 29 CICM menu system 33 CICM main menu 33 Logoff 34 Audio 34 Language 34 User 35 History 35 Diagnostics 35 IP Phone WLAN handset menus 37 Function key menu 37 User Option menu 38 Turn the handset on and off Turning on the handset Turning off the handset 41 41 42 Logging on 43 Logging off 45 Using the Audio menu 47 Using the main menu 49 Use the CICM Feature menu 51 Navigating the Feature menu 51 Using the Assign menus 52 Labeling a fea
Making a call using a headset 67 Answering a call using a headset 67 Making a call using a line 67 Answer a call 69 Answering a call 69 Answering a call while using a headset 69 Call Waiting 70 Ending a call 71 While on an active call 73 Place a call on hold 73 Retrieve a call on hold 74 Call Park 74 Transfer a call 75 Connect calls using Call Join 76 Set up a Conference call 76 Mute a call 77 Unmute a call 77 Record Caller Number 78 Trace a malicious call 78 While away from your desk 79 Call F
View firmware information View Terminal Type 103 103 Enter text using the dialpad 105 Use the CICM Directory 107 Navigating the directory 107 Adding an entry to the directory 108 Editing a directory entry 109 Deleting a directory entry 109 Making a call using the Directory 110 Additional Call Features 111 Call Charge 111 Enhanced Override 113 Forced Camp-on 114 Privacy Release 114 Push-to-talk 115 Using the Battery Pack Low battery indicator 120 Removing the battery pack 120 Inserting a battery
Change the Keypad Autolock 94 Select Ring Cadence 96 Select Ring Tone 97 Select Ring Volume 98 Select Vibrate Cadence 99 Select Ring Delay 99 Charge a call before dialing a call 111 Charge a call in progress 112 Charge a call when transferring a call 112 Charge a call during a conference call 113 Initiate a PTT call 115 Initiate a PTT option 115 Procedure steps 121 Single Desktop Charger 125 Dual Desktop Charger 125 Quad Desktop Charger 126 Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10
Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. New in this release The following sections detail what is new in Nortel IP Phone WLAN Handset User Guide (CICM), (NN10042-116) for release CICM 10.1. • • "Features" (page 9) "Other changes" (page 9) Features There were no feature changes made to this document. Other changes There were no other changes made to this document. Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
New in this release Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Overview This document describes the Nortel IP Phone 2210 Series and 6100 Series wireless handsets. The 2210 Series consists of the Nortel IP Phone 2210, 2211, and 2212. The 6100 Series consists of the Nortel IP Phone 6120 and 6140. These wireless handsets bring Voice over Internet Protocol (VoIP) to the work environment through the WLAN IP Telephony Manager 2245 server.
New in this release Table 1 221x handset controls Control Meaning Soft keys Soft keys provide access to all Centrex IP Client Manager (CICM) menus and services. Two rocker switches (soft keys), located immediately below the display area, provide the means to select menu items and perform operations. Power on/start call Press to activate the handset and enter the active/on-hook state. Power off/end call Press to deactivate the handset and return to the idle (power save) state.
IP Phone handset description • 13 four soft keys — four programmable layers, accessed through the More key • five fixed keys — power on/start call — power off/end call — FCN — LINE — Menu (available on WLAN Handset 2210 Series only, the WLAN Handset 6100 Series uses the Navigation keys) • six call processing keys — Hold — Goodbye — Directory — Inbox — Mute — Outbox • • • headset controls • microphone jack (available on WLAN Handset 2211, 2212, and 6140) headset jack push-to-talk radio control (a
New in this release Figure 1 IP Phone 2210 handset Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
IP Phone handset description Figure 2 IP Phone 2211 handset Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
New in this release Figure 3 IP Phone 2212 handset Figure 4 IP Phone 2210 Series Navigation keys Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
IP Phone handset description Figure 5 IP Phone 6120 handset Figure 6 IP Phone 6140 handset Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
New in this release IP Phone handset controls The following table provides a brief description of the Nortel IP Phone 2210, 2211, 2212, 6120, and 6140 wireless handset controls. See Table 2 "IP Phone handset controls" (page 18) . Table 2 IP Phone handset controls Control Meaning Softkeys WLAN Handset 2210 Series: Softkeys provide access to all Centrex IP Client Manager (CICM) menus and services.
IP Phone handset display 19 Table 2 IP Phone handset controls (cont’d.) Meaning Control Depending on the presence of an optional messaging application, the FCN key can also provide message browsing functionality. LINE Provides access to the User Option menu: Ring Type, Noise Mode, Alias IP Address, Current IP Address, Extension, Current Call Server, Terminal Type. Line emulates the feature keys on an i2004 desktop.
New in this release Figure 7 IP Phone 2210 Series display area Power off The handset is turned off. In this state, the handset is not registered with the call server. Press the Power Off/End Call key for 2 seconds to change to this state. In this state, you can recharge the battery pack. Standby states In this state, the handset is online, but it is inactive.
IP Phone handset display 21 The handset does not ring in this state. The handset must be brought into the active/idle state before you can perform any action, or access the CICM functionality. In the active/idle state, the handset display is active and displays a message EXT-----, and you hear a loud ring from the handset. When the phone is in the on-hook state, the MENU, FCN, and LINE keys are active. The handset remains active as long as a menu is selected or a soft key is pressed.
New in this release Active Idle This mode is equivalent to a wired telephone that is on-hook or idle, where the softkey display area is active but there is no dial tone.
IP Phone handset display 23 However, if a wireless handset is out of contact with the system for four seconds (worst case scenario) during ongoing UNIStim messaging, a UNIStim failure can occur and cause the wireless handset to lose the UNIStim association with the CICM. Message Alert The Nortel IP Phone WLAN Handset 6100 Series wireless handsets support text messaging applications through the WLAN Application Gateway 2246.
New in this release The handset automatically returns to Standby mode if no key is pressed for a period of 10 seconds. The Standby mode uses less power than the Active Idle mode. In Standby mode, you can recharge the battery pack. IP Phone handset status indicators, icons, and softkeys This section describes the on-screen status indicators, icons, and softkeys that appear on the Nortel IP Phone WLAN Handset 2210, 2211, 2212, 6120, and 6140 wireless handsets.
IP Phone handset status indicators, icons, and softkeys 25 Table 3 IP Phone handset status indicators, icons, and softkeys (cont’d.) Indicator light or Icon Description and Function Envelope Indicates a new voicemail message is waiting or a missed call in the Inbox. An on-screen message tells you whether you missed a call or have a message waiting. Located on the status line. Line The Line Indicator area displays the line currently in use.
New in this release Table 3 IP Phone handset status indicators, icons, and softkeys (cont’d.) Indicator light or Icon Description and Function Cncl Cancel Returns to the previous menu display without saving any data entered. Del Delete Deletes the characters to the right of the cursor. Done Finished Exits a list when more than one selection is possible. Down Down Scrolls down through the items displayed. Exit Exit Exits the menus. Help Help Accesses online help for additional information.
Outbox 27 Table 3 IP Phone handset status indicators, icons, and softkeys (cont’d.) Indicator light or Icon Description and Function USB Active USB Displays when the handset is being configured by the USB port of the dual charger. Yes Positive reply Confirms a positive response to a prompt or displayed question. Inbox To use the Inbox feature, you must assign it to a directory number (DN) key. For example, you have two DNs, 1111 and 2222.
New in this release The Outbox can store a maximum of 10 calls. When the maximum is reached the oldest call is dropped. Calls appear in the list in the order they were received, with the most recent call at the top of the list. Use the up and down navigation keys to scroll through the list. The Outbox call list consists of a time or date stamp and a name and number. A time stamp appears beside calls you made on the same day on which you view the Outbox.
Firmware for the WLAN Handset 6100 Series 29 (AP) use radio frequencies to transmit signals to and from the wireless handsets. For best quality of service (QoS) performance the Access Point should be SpectraLink Voice Priority (SVP)-compliant. Wireless Security Switch (WSS) The Wireless Security Switch acts as an aggregation point for multiple access points or ports, as well as, a gateway from the Wireless LAN into the wired LAN.
New in this release Attention: WLAN Handset 6100 Series firmware cannot be upgraded over UNIStim. The firmware for these handsets is available on the CICM-EM, this is to simplify software retrieval for the user. Therefore, the Firmware Update page has the following disclaimer: "Terminal downloads for WLAN handsets are not allowed through the CICM-EM. The Firmware cannot be upgraded via the CICM.
Firmware for the WLAN Handset 6100 Series Figure 9 CICM-EM User Profile modification page for the WLAN Handset 6120 Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
New in this release Figure 10 CICM-EM Terminal Audit Results page showing the WLAN 6100 Series handsets Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. CICM menu system The Centrex IP Client Manager (CICM) menu system provides additional functions and features to Nortel IP Phone 2210, 2211, 2212, 6120, and 6140 wireless handsets. This section describes the Main Menu system, Figure 11 "CICM menu hierarchy for IP Phone WLAN Handset" (page 33) shows a schematic map of the CICM menu system. For procedures on how to access and use these functions and features, refer to the specific item in this document.
New in this release Logoff Use this item to log off the IP Phone system. See "Logging off" (page 45). Audio Use this menu item to view and edit your audio profile. See "Using the Audio menu" (page 47). Feature Use the Feature menu to access these submenus: Assign Use the Assign menu to: • • define the key type enable and disable the Inbox IP Phone WLAN Handset 2210 Series and WLAN Handset 6100 Series have only one page of feature keys. The Autoscroll feature is therefore not supported.
CICM menu system See "Select a Language" (page 90). User Use the User menu to: • • • • view your user name view your login type enable or disable auto login feature change your password See "Using the User menu" (page 61). History Use History menu to: • • reset the Inbox reset the Outbox See "Resetting the Inbox or the Outbox" (page 87). Diagnostics Use this item to test the local mode. See "Testing the local mode" (page 59).
New in this release Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. IP Phone WLAN handset menus Nortel IP Phone WLAN Handset 2210 Series and 6100 Series wireless handsets have a Function (FCN) key that displays a Features menu, a LINE key that displays the User Option menu, and Softkeys to configure optional features, in addition to the Centrex IP Client Manager (CICM) menus. Navigation • • "Function key menu" (page 37) "User Option menu" (page 38) Function key menu The function key menu has six non-programmable features.
New in this release Table 4 Function Key menu (cont’d.) Item number Function name Description 5 Inbox Allows you to access the CICM Inbox. 6 Outbox Allows you to scroll through the list of calls to: select a call to dial, view call information, or select a call to store in the directory. User Option menu The User Option menu lets you configure audio features and view system information on the wireless handset.
User Option menu 39 Table 5 User Option menu (cont’d.) Function name Description System Information Alias IP Address: enables the user to view the IP address currently assigned to the handset by the call server, see "View the alias IP address" (page 101). Current Call Server: enables the user to view the IP address and port number of the call server, see "View the server IP address" (page 102).
New in this release Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Turn the handset on and off This section describes the procedures to turn on and off the Nortel IP Phone WLAN Handset 2210 Series and WLAN Handset 6100 Series wireless handsets. To view the location of the keys on a specific handset, go to "Overview" (page 11). Navigation • • "Turning on the handset" (page 41) "Turning off the handset" (page 42) Turning on the handset Follow this procedure to turn on the handset.
Turn the handset on and off Turning off the handset Follow this procedure to turn off the handset. You cannot turn off the handset while a call is active. Procedure Steps Step Action 1 Press and hold the Power off/End call key for 2 seconds. One chirp sounds. The handset turns off. Release the Power off/End call key. 2 --End-- Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Logging on Follow these steps to log on. You must be logged onto the system to make or receive calls. If you are unsure how to use the dialpad to enter text, see "Enter text using the dialpad" (page 105) before starting this procedure. Prerequisites You must be logged out. Procedure Steps Step Action 1 Press the Power on/Start call key. The handset changes to the standby state.
Logging on If you make a mistake entering your password, press Clear and start again. Press Ok. 7 The display shows the options/idle screen. --End-- Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Logging off Follow these steps to log off from the system. Prerequisites You must be logged on, and the handset must be active. Procedure Steps Step Action 1 From the main menu, select and open Logout. 2 Press Ok. The logout confirmation screen appears. Press Yes. 3 --End-- Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
Logging off Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Using the Audio menu Follow this procedure to view and edit your audio profile. The audio profiles available to you depend on those selected by the system administrator. Contact your administrator for recommended profiles. You must have permission to edit the audio profile. If the administrator has granted you permission, a check mark appears beside the active profile in the display. The WLAN Handset 2210 Series and WLAN Handset 6100 Series terminals do not support the Play DTMF message.
Using the Audio menu 2 If you have permission, and you want to edit your audio profile, press Ok. 3 Use the navigation keys to toggle between enabling and disabling the Local Area Network functionality. 4 Press OK to save the setting. --End-- Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Using the main menu Follow this procedure to access the Centrex IP Client Manager (CICM) menu of services. Prerequisites The handset must be active, and you must be logged on. See "Logging on" (page 43). Procedure Steps Step Action 1 Press Menu. The CICM main menu appears. Use the up and down navigation keys to scroll through menu. 2 --End-- Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
Using the main menu Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Use the CICM Feature menu Follow this procedure to access the Centrex IP Client Manager (CICM) Feature menu. The Feature menu is used to add or edit feature key associations. See "Using the main menu" (page 49) to access the Feature menu. The Feature menu consists of four menu items: Assign, Label, Options, and Reset. The CICM administrator assigns the features. Changing your feature key associations does not create new functionality.
Use the CICM Feature menu Press Ok to access the list and select an item. 4 Possible items are: Assign, Label, Options, and Reset. Select an item and press Ok. 5 The screen for that item appears. Follow the procedure for the selected item. 6 --End-- Using the Assign menus Follow these procedures to access the Assign menus: Key Type, AutoScroll, and Inbox. Prerequisites The Feature > Assign menu must be displayed. Procedure Steps Step Action 1 From the main menu, open the Feature menu.
Using the Assign menus 53 Attention: Defining the key type Procedure Steps Step Action 1 Each feature key can be defined in one of two ways: Central or Local. A feature key defined as Central can have a Centrex feature, such as Call Forward, assigned to it. A feature key defined as Local can have a directory entry assigned to it. By default, all feature keys are defined as Central. For further information about Centrex features, see Nortel CICM Fundamentals, (NN10044-111).
Use the CICM Feature menu Attention: Enabling or disabling the CICM Inbox Procedure Steps Step Action 1 From the Feature menu, select and open Inbox. The Inbox screen appears. Perform one of these actions: 2 • • To enable the Inbox, select Enable. To disable the Inbox, select Disable. Press Ok. 3 --End-- Labeling a feature key Follow this procedure to change the label of a feature key.
Using the Options menus 55 Prerequisites You must first access the Feature menu. To access the Feature menu see "Navigating the Feature menu" (page 51). Procedure Steps Step Action 1 From the Feature menu, select and open Options. The Options menu appears.
Use the CICM Feature menu Assigning a default DN key Procedure Steps Step Action 1 Follow this procedure to assign a directory number (DN) key to be your default feature. From the Options menu, select and open Default Feature. The Default Feature screen appears, with a list of DN keys. 2 Scroll through the list of DN keys and select the one you want to assign as your default feature key. 3 Press Ok to make this your default key.
Resetting the feature keys to their defaults 57 such as Call Forward and Make Set Busy, (which can only be activated while the user’s line is idle). Conversely, displaying either of these features against a key while the user is active in a call is not necessary. Some features are configured to never be hidden, this is because they are relevant when the user’s line is both idle and active. The features relevant states are configured by your administrator.
Use the CICM Feature menu Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Testing the local mode The Diagnostics menu is mainly used by an administrator for registering the terminal with a Survivable Remote Gateway. Follow this procedure to test the local mode. Prerequisites • • You must be logged on. Permission to access this menu must permission granted by the system administrator. Procedure Steps Step Action 1 From the main menu, select and open Diagnostics. The Diagnostics screen appears.
Testing the local mode Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Using the User menu Follow this procedure to access and use the Centrex IP Client Manager (CICM) User menu.
Using the User menu Use up and down navigation keys to select an item. 2 • To view your user name, go to "Viewing your user name" (page 62). • To enable the auto-login feature, go to "Enabling Auto Login" (page 62). • To redefine your login type, go to "Viewing your login type" (page 63). • To change your login password, go to "Changing your password" (page 63). Press Ok. 3 --End-- Viewing your user name Follow this procedure to view your user name.
Changing your password 63 Procedure Steps Step Action 1 From the User menu, select and open Auto Login. The AutoLogin screen appears. 2 Use the navigation key to select Enabled. 3 Press Ok. --End-- Viewing your login type Follow this procedure to view your login type. Nortel IP Phone WLAN Handset 2210 Series and WLAN Handset 6100 Series wireless handsets can operate in one of two login types: • Unique — the ability to join a session when the m6350 Softclient is not enabled.
Using the User menu If you are unsure how to use the dialpad to enter text, see "Enter text using the dialpad" (page 105) before you start this procedure. Prerequisites The User menu must be displayed. See "Navigating the User information menus" (page 61). Procedure Steps Step Action 1 With the User menu displayed, scroll through the list and select and open Password. The Password screen appears. 2 Use the dialpad to enter your current password.
. Make a call This section describes the features associated with making a call and their respective procedures for Nortel IP Phone WLAN Handset 2210 Series and Nortel IP Phone WLAN Handset 6100 Series handsets. In this section, the features pertain to both handsets unless otherwise specified. To view the location of the keys and the headset jack, go to "Overview" (page 11) and select the specific handset.
Make a call Procedure Steps Step Action 1 Press the MENU key. The handset state changes from idle to the active/on-hook state. Use the dialpad to enter the number you want to call. 2 The number appears in the display area. Press OK to dial the number. 3 --End-- Editing the predial number Follow this procedure to edit a previously entered predial number. Procedure Steps Step Action 1 Press the MENU key. The handset state changes from idle to the active/on-hook state.
Making a call using a line 3 Press the Redl soft key. 4 Scroll using the Nav keys to select the number that you wish to re-dial. 5 Press the Dial soft key. --End-- Making a call using a headset Follow this procedure to make a call using the headset. Procedure Steps Step Action 1 Connect the headset to the handset.
Make a call The handset state changes from idle to the active/on-hook state 2 Press the LINE key and select the number key that corresponds to the DN from which you want the call to originate. 3 Use the dialpad to enter the number. --End-- Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Answer a call Follow these procedures to answer an incoming call. Each incoming call causes the wireless handset to ring or vibrate, and the line number appears and flashes on the display. The name and the extension may appear, depending on datafill set by the administrator. See the handset figures in "Overview" (page 11) for the location of the keys and the headset jack.
Answer a call Procedure Steps Step Action 1 Press any key on the handset except Power on/Start call, Power off/End call, soft keys, or keys on the side of the handset. 2 Speak to the caller. --End-- Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone. The current call is put on hold while you answer the new call. This feature is available on the Nortel IP Phone WLAN Handset 6100 Series wireless handset.
. Ending a call Follow this procedure to terminate a call. Nortel recommends that you end all calls by pressing the Power off/End call key, even when the far end disconnects first. To view the location of the key on a handset, go to "Overview" (page 11). Procedure Steps Step Action 1 Press the Power off/End call key. 2 Release the Power off/End call key. --End-- Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
Ending a call Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. While on an active call Follow these procedures to put a call on hold, transfer a call, or use Conference Call features. See the handset figures in "Overview" (page 11) for the location of the keys.
While on an active call The call is on hold. In the display area, Call Held appears, and the phone number that corresponds to the line on hold flashes in the upper display area. Attention: If Automatic Hold is enabled, the active call is automatically placed on hold when you answer the second call. --End-- Retrieve a call on hold Follow this procedure to retrieve a call that is on hold. Prerequisites You must have a call on hold.
Transfer a call 75 Procedure Steps Step Action Call Park on the DN Procedure Steps Step Action 1 To park a call on the System Park DN or your own DN, during an active call, select the Park soft key. 2 By default, the call is parked on your DN unless a System Park is enabled to automatically park calls on the system.
While on an active call The caller is put on hold, and you hear a dial tone. An icon appears beside the Transfer item in the LINE menu, indicating that the call is transferred. 4 Use the dialpad to enter the number to which to transfer the call. 5 When that number rings or is answered, press the LINE key and select the Transfer feature again. The call is transferred. If you put a call on hold to answer and transfer a call, press the LINE key and select the line you put on hold.
Unmute a call 77 Procedure Steps Step Action 1 Press and hold the FCN key and select 3wc, or press the Conference softkey. The caller is put on hold and a you hear a dial tone. 2 Dial the number of the person you want to add to the call. At this time, you can talk privately to the person before you add them to the conference call. 3 Press and hold the FCN key and select 3wc a second time to merge the parties, or press the Conference softkey a second time to merge the parties.
While on an active call On the dialpad, press the number key that corresponds to the Mute option. 2 The mute feature is disabled, and Mute disappears from the display. --End-- Record Caller Number Follow this procedure to record a caller’s number for accounting purposes on the Nortel IP Phone WLAN Handset 6100 Series wireless handset. Use the Calling Party Number feature to record a caller’s number or to charge a call to an account number for accounting purposes during an established call.
. While away from your desk Follow these procedures to receive calls when you are away from your desk. For the location of the keys, see the handsets in the section "Overview" (page 11). Navigation • • • "Call Forward" (page 79) "Internal Call Forward" (page 80) "Turn off Call Forward" (page 80) Call Forward Use Call Forward to send incoming calls to another extension within the system. You can continue to place outgoing calls from your handset while the Call Forward is active.
While away from your desk Internal Call Forward Follow this procedure to use Internal Call Forward. Use Internal Call Forward to accept only calls that originate at internal DNs to ring at another DN. Calls that originate outside your telephone system still ring at your handset. Current incoming calls cannot be forwarded. Check with your system administrator whether Internal Call Forward feature is supported on your handset.
Turn off Call Forward Procedure Steps Step Action 1 Press the FCN key and select Forward. 2 The icon no longer appears in the display. --End-- Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
While away from your desk Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Work without interruption Follow these procedures to enable and disable the Make Set Busy feature. This feature allows you to work without receiving incoming calls. For the location of the keys on the handsets, see "Overview" (page 11). Navigation • • "Activate Make Set Busy" (page 83) "Deactivate Make Set Busy" (page 83) Activate Make Set Busy The Make Set Busy feature provides uninterrupted work time by responding with a busy signal when the handset receives an incoming call.
Work without interruption Prerequisites The Make Set Busy feature must be enabled. Procedure Steps Step Action 1 Press the Power On/Start Call key. 2 Press the LINE key. The Feature Keys menu appears. 3 On the dialpad, press the number key that corresponds to the Make Set Busy. 4 Select Enter. The feature is disabled. --End-- Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Use the Inbox and Outbox Follow these procedures to use your Inbox and Outbox. See the handset figures in "Overview" (page 11) for the location of the keys. Navigation • • • "Using the Inbox" (page 85) "Using the Outbox" (page 86) "Resetting the Inbox or the Outbox" (page 87) Using the Inbox Follow this procedure to use the Inbox.
Use the Inbox and Outbox Press Ok. 4 • • • To dial the call, go to step 5. To view call information, go to step 6. To store the number in the directory, go to step 7. Use the navigation keys to select Dial and press Ok. 5 The handset dials the number. The procedure is complete. Use the navigation keys to select Display and press Ok. 6 The call information appears. The procedure is complete. Use the navigation keys to select Store. 7 The CICM Directory appears.
Resetting the Inbox or the Outbox 87 Use the navigation keys to select Store. 8 The CICM Directory appears. To add an entry, see "Adding an entry to the directory" (page 108). --End-- Resetting the Inbox or the Outbox Follow this procedure to access Centrex IP Client Manager (CICM) History menu, which is used to delete calls from the Inbox or the Outbox. See "Using the main menu" (page 49) to access the History menu. Prerequisites The History screen must be displayed.
Use the Inbox and Outbox Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Using the User Option menu Follow these procedures to use User Option menu for the Nortel IP Phone WLAN Handset 2210 Series and WLAN Handset 6100 Series wireless handsets. When the wireless handset is in Standby mode (power is on, but the handset is not in use), press the Cfg button to display the User Option menu. Check with your system administrator for the features that are supported on your WLAN Handset. See the handset figures in "Overview" (page 11) for the location of the keys.
Using the User Option menu Procedure Steps Step Action 1 Perform one of the following options: • press and hold the LINE key, the User Options menu appears, or • while the handset is in standby state, press the Cfg soft key. 2 Use the Up and Down Nav keys to scroll through the list and select Extension. 3 Press Ok. The Extension screen appears. 4 Use the dialpad to enter the extension number. 5 Press Save.
Select Phone Options 91 Do one of the following: 4 • to return to the previous menu and choose another option, press Back, or • to exit all menus and return to the standby state, press the End key. --End-- Enable the Lock Key menu Follow this procedure to enable the Lock Key menu to lock the wireless handset. Procedure Steps Step Action 1 To lock the keypad, while the handset is in standby mode, press the Cfg softkey.
Using the User Option menu • • Display Contrast — controls the amount of contrast for the display. Keypad Autolock — controls automatic locking of the keypad when the handset is in standby mode. Prerequisites The handset must be in standby mode. Select Noise Mode Procedure Steps Step Action 1 Perform one of the following options: • press and hold the FCN key, the User Options menu appears, or • while the handset is in standby state, press the Cfg soft key.
Select Phone Options 93 2 Use the Nav keys to scroll through the list of menu items and highlight User Profiles. 3 Press Enter to select the setting. 4 Use the Nav keys to scroll through the menu and highlight one of the following settings (an asterisk [*] indicates the selected setting): Enable Tones (default), and Disable Tones. 5 Press Enter to choose this setting. 6 Navigate to enable/disable key tones. 7 Press Enter to toggle between Enable/Disable.
Using the User Option menu Do one of the following: 8 • to return to the previous menu and choose another option, press Back, or • to exit all menus and return to the standby state, press the End key. --End-- Change the Display Contrast Procedure Steps Step Action 1 While the handset is in the standby state, press the Cfg soft key. 2 Use the Nav keys to scroll through the menu and highlight Phone Settings. 3 Press Enter to select the menu item.
Select Ring Options 95 4 Use the Nav keys to scroll through the menu and highlight Keypad Autolock. 5 Press Enter to select the setting. 6 Use the Nav keys to scroll through the menu and highlight one of the following settings (an asterisk [*] indicates the selected setting): Disable (default), 5 seconds, 10 seconds, and 20 seconds. 7 Press Enter.
Using the User Option menu — Ring Volume — Vibrate Cadence — Ring Delay (see Note 2) • • Message Alert 1 — reserved for future use. Message Alert 2 — reserved for future use. Note 1: Ring Tone does not appear in the menu when Ring Cadence is off. Note 2: Ring Delay does not appear in the menu when Ring Cadence or Vibrate Cadence is off. Select Ring Cadence Procedure Steps Step Action 1 While the handset is in standby mode, select the Cfg soft key. 2 Use the Nav keys to scroll to User Profiles.
Select Ring Options 97 Do one of the following: 12 • to return to the previous menu and choose another option, press Back, or • to exit all menus and return to the standby state, press the End key. --End-- Select Ring Tone Procedure Steps Step Action 1 While the handset is in the standby mode, press the Cfg soft key. Attention: Ring Tone does not appear in the menu when Ring Cadence is off. 2 Use the Nav keys to scroll to User Profiles. 3 Press Enter to select User Profiles.
Using the User Option menu 12 To play the highlighted setting, press Play. 13 Press Enter to choose the tone. 14 Do one of the following: • to return to the previous menu and choose another option, press Back, or • to exit all menus and return to the standby state, press the End key. --End-- Select Ring Volume Procedure Steps Step Action 1 While the handset is in the standby mode, press the Cfg soft key. 2 Use the Nav keys to scroll to User Profiles.
Select Ring Options 99 Select Vibrate Cadence Procedure Steps Step Action 1 While the handset is in standby mode, press the Cfg soft key. 2 Use the Nav keys to scroll to Use Profiles. 3 Press Enter to select the Use Profiles. The next menu level is displayed. 4 Use the Nav keys to scroll through the menu and highlight one of the settings (an asterisk [*] indicates the selected/active setting). 5 Press Enter to select the option. 6 Use the Nav keys to scroll to Vibrate Cadence.
Using the User Option menu 2 Use the Nav keys to scroll to User Profiles. 3 Press Enter to select User Profiles. The next menu level is displayed. 4 Use the Nav keys to scroll through the menu and highlight one of the settings (an asterisk [*] indicates the selected/active setting). 5 Press Enter to select the option. 6 Use the Nav keys to scroll to Ring Delay. 7 Press Enter to select the option.
View System Information 101 View System Information The System Information displays the following information about the handset: • Phone IP Address — displays the Internet Protocol (IP) address assigned to the handset. • • Server IP Address — displays the Server IP address. Firmware Version — displays the software version running on the handset. The information in the System Information is for display purposes only. You cannot edit this information.
Using the User Option menu Prerequisites The handset must be in standby mode. Procedure Steps Step Action 1 Perform one of the following options: • press and hold the LINE key, the User Options menu appears, or • while the handset is in standby state, press the Cfg soft key, highlight System Information. 2 Use the Up and Down keys to scroll through the menu and select Phone IPAddress. 3 Press Enter. The IP address appears.
View Terminal Type 103 2 Press Enter to select the setting. 3 Use the Up and Down keys to scroll through the list and select Server IP Address. 4 Press Enter. The Server IP address information appears. Perform one of the following: 5 • • To return to the previous menu, press Back. To return the handset to standby mode, press the Power Off/End Call key, or press Exit.
Using the User Option menu You cannot edit this information. Prerequisites The handset must be in standby mode. Procedure Steps Step Action 1 Press and hold the LINE key. The User Options menu appears 2 Use the Up and Down keys to scroll through the list and select Terminal Type. 3 Press Ok. The PBX terminal information appears. Perform one of these actions: 4 • • To return to the previous menu, press Back.
. Enter text using the dialpad Follow this procedure to use the dialpad to enter text. On the dialpad, keys numbered 2 through 9 each have three letters associated with them. When entering text, press the key once to enter the first letter, twice to enter the second letter, and three times to enter the third letter. The letters Q and Z do not appear on the dialpad, but are available. Q is associated with the 7 key, and Z with the 9 key.
Enter text using the dialpad Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Use the CICM Directory Follow these procedures to use the Centrex IP Client Manager (CICM) Directory feature. Use the CICM Directory to create a phone directory of names and numbers. The Personal Directory in the Nortel IP Phone WLAN Handset 2210 Series and the Nortel IP Phone WLAN Handset 6100 Series can store a maximum of 16 user-defined numbers. Open the Personal Directory list by selecting FCN from the inactive state and use the navigation keys.
Use the CICM Directory 3 Use the down navigation key to move to the end of the list. 4 Select the item for the action you want to perform. 5 Press Ok. • To add an entry, "Adding an entry to the directory" (page 108). • • • To edit an entry, "Editing a directory entry" (page 109). To delete an entry, "Deleting a directory entry" (page 109). To dial an entry, "Making a call using the Directory" (page 110).
Deleting a directory entry 109 8 If you want the entry to appear on a Feature key, select Feature Key on the screen, press Ok, enter the feature key. The entry should appear, press Ok. 9 From the New Entry screen, select Save. 10 Press Ok. You are now prompted to confirm the entry before it is saved. If you press No, the Resume Editing? prompt appears. If you press Yes, you return to the screen showing the details just entered. Press No to exit from the Directory screens.
Use the CICM Directory Prerequisites The Directory screen must be displayed. To display the screen, see "Navigating the directory" (page 107). Procedure Steps Step Action 1 With the Directory screen displayed, use the navigation keys to scroll through the list and select the entry to delete. 2 Press Ok. A screen appears, asking you to confirm the deletion. Press Yes. 3 The entry is deleted from the directory.
. Additional Call Features This section describes additional call features available on the Nortel IP Phone WLAN Handset 6100 Series wireless handset, with the exception of the Push-to-Talk (PTT) feature. The Push-to-talk (PTT) feature is only available on the WLAN Handset 2211, WLAN Handset 2212, and WLAN Handset 6140.
Additional Call Features At the tone, dial the number. 5 --End-- Procedure Steps Step Action Charge a call in progress Procedure Steps Step Action 1 To charge a call in progress, first place the call on hold, see "Place a call on hold" (page 73). Select the LINE key to view the Features Keys menu. 2 Select the Charge feature key. 3 Enter the charge account number. 4 Press the LINE key to access the Feature Keys menu.
Enhanced Override 113 You can talk privately to the person at the transfer number before you press the Transfer soft key. --End-- Procedure Steps Step Action Charge a call during a conference call Procedure Steps Step Action 1 To charge a call to an account when you add someone to a conference call, first place the call on hold, see "Place a call on hold" (page 73). Select the LINE key to view the Features Keys menu. 2 Select the Charge feature key. 3 Enter the charge account number.
Additional Call Features Press the number key that corresponds to the Override feature again. 3 The two parties remaining on the call hear an override tone, a conference call is established between all three participants. If a participant disconnects, the other two remain connected. To end the connection, press the End button.
Push-to-talk 115 Procedure Steps Step Action 1 To use Privacy Release, press the LINE button to access the Feature Keys menu. 2 Press the Privacy Release feature key during a call. A party joins the call by pressing the shared number (DN) key on their handset (Multiple Appearance DN feature). --End-- Push-to-talk Follow this procedure to initiate the Push-to-talk (PTT) feature once it has been enabled by the system administrator.
Additional Call Features Attention: Initiate a PTT option Procedure Steps Step Action 1 To select a different PTT channel: Press and release the Push-to-talk (PTT) button. Select a new channel from the list by scrolling using Nav keys. To end one PTT call and start another call: 2 Press End to exit the PTT call. Press Push-to-talk and select a different channel from the list. Press Push-to-talk to begin to transmit on the new channel.
Push-to-talk 117 Change to a different profile. Silent and Vibrate disable PTT by default, or unsubscribe from all PTT channels. --End-- Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
Additional Call Features Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Using the Battery Pack Nortel IP Phone WLAN Handset 2210 Series and WLAN Handset 6100 Series wireless handsets use rechargeable battery packs. The WLAN Handset 2210 Series handsets have one model of battery pack. The WLAN Handset 6100 Series handsets have three interchangeable models of battery packs, depending on user requirement. Replacement battery packs are available from your supplier or servicing agent.
Using the Battery Pack • • "Changing a battery pack during a call" (page 121) "Charging the battery pack" (page 121) Low battery indicator The handset monitors the power level of the battery pack and notifies you when the battery pack needs to be charged. Failure to charge the battery pack will result in the handset being unusable.
Charging the battery pack 121 Push the top of the battery pack until it snaps into place. 3 Do not force the battery pack into the handset. --End-- Changing a battery pack during a call Follow this procedure to change the battery pack while on a call. For the location of the release button, refer to IP Phone 2211 handset. Prerequisites You must have a replacement battery pack. Replacement battery packs are available from your supplier or servicing agent.
Using the Battery Pack Prerequisites You must have the Nortel Networks WLAN Handset Desktop Charger appropriate for the model of handset. Attention: Desktop Charger — To charge the battery pack, always use the Desktop Charger provided with the handset. Other chargers can damage the battery pack. Power Adapter — Use only the original plug-in power adapter provided with the handset unit. Procedure Steps Step Action 1 Press the Power Off/End Call key to terminate any calls.
. Desktop Charger Nortel Networks WLAN Handset Desktop Chargers are designed to fully charge the Nortel IP Phone WLAN Handset 2210 Series and WLAN Handset 6100 Series wireless handsets. To maintain your desktop charger, see "Cleaning the Desktop Charger" (page 128). Attention: Desktop Charger — To charge the battery pack, always use the Desktop Charger provided with the handset. Other chargers can damage the battery pack.
Desktop Charger To use the Desktop Charger: • • Place the unit on a flat, horizontal surface. Plug one end of the power supply into the adapter unit, and the other end into an appropriate wall outlet. Attention: Do not place anything in the Desktop Charger other than the WLAN Handset 2210, 2211, and 2212 as you can damage the contacts. Bent contacts can stop the charging of the handset.
WLAN Handset 6100 Series Desktop Charger 125 Attention: Do not place anything in the Desktop Charger other than the WLAN Handset 6120 and 6140, you can damage the contacts. Bent contacts can stop the charging of the handset. Navigation • • • "Single Desktop Charger" (page 125) "Dual Desktop Charger" (page 125) "Quad Desktop Charger" (page 126) • Single Desktop Charger Procedure Steps Step Action 1 Press End to terminate any calls. The handset can be off or in standby state during charging.
Desktop Charger The handset can be off or in standby state during charging. Place the handset, face forward, into the Dual Charger. 2 The LED displays the charging status. If required, refer to Single Charger procedure. Charge the handset battery. 3 If the handset is in standby mode, it displays its extension number and Charging. It is fully operational and can receive calls. If the handset is off, only Charging is displayed and the handset cannot receive calls.
. Handset maintenance This section contains information you need to maintain the wireless handset. Navigation • • • • "Cleaning the handset" (page 127) "Cleaning the handset connector" (page 128) "Cleaning the Desktop Charger" (page 128) "Cleaning the Desktop Charger connectors" (page 128) Low power indicators The handset monitors the power level of the battery and notifies you in these ways when the battery per level is low. • • If you are not engaged in a call, you hear a loud beep.
Desktop Charger If the handset needs a more rigorous cleaning, you can use: • • a mild detergent solution • • pre-treated cloths sold for cleaning eye glasses or camera lenses • Isopropyl alcohol. Do not rub isopropyl alcohol vigorously over the keypad. The alcohol will significantly degrade the labels on the keys. • Be sure to remove any detergent residue from the surface, using a clean cloth or paper towel dampened with plain water.
Cleaning the Desktop Charger 2. Dip the end of a cotton swab in isopropyl alcohol. 3. Insert the swab into the connector and twist. Do not push or pull the exposed battery pack connectors. 4. Repeat step 2 several times. 5. If available, blow compressed air into the connector to dry it. Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
Desktop Charger Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) NN10042-116 04.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
. Terms you should know Auto Hide This feature allows only those features that are available to you to appear in the display. Availability of features depends on the state of the handset, and administrator settings. Auto Login Any system maintenance activity, such as a firmware upgrade, results in you forcibly logs you out of the system. By enabling the Auto Login feature, you are automatically logged into the IP Client Manager after the terminal is available again.
Terms you should know FCN key A fixed (hard-labeled) key used to access the Feature Keys menus: Mute, Hold, Goodbye, Directory, Inbox, Outbox. Feature Access Codes (FAC) Specialized codes entered using the dialpad that enable features, such as Call Forward. Feature Keys menu A list of six non-programmable features that are not linked to fixed keys on the handset. Feature keys are selected by pressing the number on the dialpad that corresponds to the number of the item in the menu.
Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) Copyright © 2008 Nortel Networks All Rights Reserved. Release: CICM 10.1 Publication: NN10042-116 Document status: Standard Document revision: 04.01 Document release date: 4 July 2008 To provide feedback or to report a problem in this document, go to www.nortel.com/documentfeedback. www.nortel.
