- Nortel IP Softphone Call Center User Guide

Index
42
Non-ACD calls, 31
NotReady, 28, 31
O
Observe Agent, 34
Observe, 37
Outbox/Shift, 16
P
Primary display, 14
Priority 28
Q
Quit, 14
R
Release, 15
S
Services, 16
Skin display
1140 skin, 10
compact skin, 10
Soft keys, 14
Speaker, 16
Supervisor ID 26
Supervisor ID, 25
Supervisor ID, No Priority, 26
Supervisor ID, With Priority, 27
Supervisor, 32
System tray icon, 9, 18
V
Voice over IP (VoIP), 7
Volume, 15
W
Wide Area Network (WAN), 7