- Nortel IP Softphone Call Center User Guide

Index
41
Index
A
Activity Code, 30
Agent ID, 24, 26
Agent Login, 24
Agent, 34
Answer Agent, 34
Answer Emergency, 35
Answer, 15
Automatic Call Distribution (ACD),
24
C
Call Agent, 36
Call Control Window
1140 skin, 12
Compact Skin, 13
Copy, 14
CS 1000 Directory, 22
D
Default Login, 28
Dialpad, 15
Directory, 16
Display Agent, 38
Display Queue, 39
E
Emergency, 31
Expand, 16
F
Force Call, 30
G
Goodbye Key 29, 34, 35, 36
H
Hold, 15
Hot key, 16
I
i2050.exe application, 10
Inbox/Messages, 16
InCalls, 28, 29
Indicator Display, 35
Interflow, 36
L
Line and feature keys, 24
Line keys, 15
Local Area Network (LAN), 7
Local Dialpad Tone 32
Local Directory, 20
M
MakeSetBusy, 28
Multiple Queue Assignment
(MQA), 25
Mute, 15
N
Navigation arrows, 15
Night Service, 36
No Supervisor ID, No Priority, 26
No Supervisor ID, With Priority, 27