- Nortel IP Softphone Call Center User Guide

Agent features
33
Placing a call to your supervisor when on another
call
To place a call to your supervisor:
1. Click Supervisor. Calls are automatically put on hold when using
Supervisor.
2. To return to the current call, click InCalls.
Placing your supervisor in conference with a call in
progress
You can conference in your supervisor during a call in progress:
• To talk privately with your supervisor, click Supervisor.
• Click Supervisor twice to activate a conference call that includes
you, your supervisor, and the current caller.
Transferring a call to your supervisor during a call
in progress
To transfer a current call to your supervisor:
1. Click Supervisor.
2. When your supervisor answers, click Supervisor again.
3. To terminate your access to the call, click Goodbye.