- Nortel IP Softphone Call Center User Guide

Agent and Supervisor features
27
Logging in: No Supervisor ID, With Priority
To log in using the No Supervisor ID, With Priority option:
1. Click InCalls.
2. Dial Agent ID #.
3. Dial ACD DN 1 #.
4. Dial Priority 1 #.
5. Dial ACD DN 2 #.
6. Dial Priority 2 #.
7. Dial ACD DN 3 #.
8. Dial Priority 3 #.
9. Dial ACD DN 4 #.
10. Dial Priority 4 #.
11. Dial ACD DN 5 #.
12. Dial Priority 5 ##.
Logging in: Supervisor ID, With Priority:
To log in using the Supervisor ID, With Priority option:
1. Click InCalls.
2. Dial Agent ID #.
3. Dial Supervisor ID #.
4. Dial ACD DN 1 #.
5. Dial Priority 1 #.
6. Dial ACD DN 2 #.
7. Dial Priority 2 #.
8. Dial ACD DN 3 #.
9. Dial Priority 3 #.
10. Dial ACD DN 4 #.
11. Dial Priority 4 #.