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Remote Gateway 9150

Installation and Administration Guide

Product release 1.5 Standard 3.1 January 2005

555-8421-215

NTDR84AC

Summary of content (562 pages)

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NTDR84AC 555-8421-215 Remote Gateway 9150 Installation and Administration Guide Product release 1.5 Standard 3.
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Remote Gateway 9150 Installation and Administration Guide Product release: Publication number: Document release: Date: 1.5 555-8421-215 Standard 3.1 January 2005 Copyright © 2005 Nortel. All Rights Reserved Printed in Canada All information contained in this document is subject to change without notice. Nortel reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.
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FCC: Customer instructions The Remote Gateway 9150 unit complies with Part 68 of the FCC rules. On the bottom side of the equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company. The Remote Gateway 9150 unit uses the following standard connections and codes: USOC Code: RJ21X, Facility Interface Code: 02DU5-64, and Service Order Code: 6.0F.
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Industry Canada: Equipment attachment limitation NOTICE: The Industry Canada Label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational, and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee that the equipment will operate to the user’s satisfaction.
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Publication history January 2005 This is the Standard 3.1 issue of the Remote Gateway 9150 Installation and Administration Guide for Remote Gateway 9100 Series product release 1.5. July 2004 This is the Standard 3.0 issue of the Remote Gateway 9150 Installation and Administration Guide for Remote Gateway 9100 Series product release 1.5. September 2001 This is the Standard 2.0 issue of the Remote Gateway 9150 Installation and Administration Guide for Remote Gateway 9100 Series product release 1.3.0.
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Publication history vi Standard 3.
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Contents About this document xvii About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii How to use this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix Skills you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx Nortel product knowledge . . .
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Contents Standard 3.1 How the Remote Gateway 9150 unit works . . . . . . . . . . . . . . . . . . . . . . . . . . Outgoing call process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Incoming call process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Bridge Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Host controlled call mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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January 2005 2 Contents Planning for Remote Gateway 9150 unit installation Installation checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Physical environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Temperature and humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Standard 3.1 Planning the configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Data entry form completion sequence . . . . . . . . . . . . . . . . . . . . . . . . . Station assignments and configuration . . . . . . . . . . . . . . . . . . . . . . . . ISDN BRI information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . IP addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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January 2005 Contents Using the Configuration Wizard to perform initial configuration . . . . . . . . What you can configure with the Configuration Wizard . . . . . . . . . . Starting Configuration Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . Establishing a serial connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . Performing configuration with the Configuration Wizard. . . . . . . . . Testing the network connections . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Standard 3.1 Logging off of the unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Remote Connection command . . . . . . . . . . . . . . . . . . . . . . . . . . . Performing a system restart or shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . When to perform a restart or shutdown . . . . . . . . . . . . . . . . . . . . . . . Closing Configuration Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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January 2005 Contents Trunk group configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Trunks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Primary trunk on the Remote Gateway 9150 unit . . . . . . . . . . . . . . . Trunk groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Trunk access codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Standard 3.1 Placing and receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Receiving incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Methods for placing outgoing calls . . . . . . . . . . . . . . . . . . . . . . . . . . Placing host-controlled calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Placing outgoing locally controlled calls . . . . . . . . . . . . . . . . . . . . .
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January 2005 Contents Statistics screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Trunk Connection Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Bandwidth Connection Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . Caller Info Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hardware Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Standard 3.1 Software problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Symptom descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Configuration Manager PING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Performing a Configuration Manager PING. . . . . . . . . . . . . . . . . . . Unsuccessful PING options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Syslog testing . . . . . . .
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January 2005 D Contents Display log definitions 411 Display logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents xviii Standard 3.
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Preface About this document In this preface About this guide xviii Product overview xix Skills you need xx Conventions used in this guide xxii Related information products xxv Remote Gateway 9150 Installation and Administration Guide xvii
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About this document Standard 3.1 About this guide The Remote Gateway 9150 Installation and Administration Guide (NTP 5558421-215) is for telecom and data network managers and administrators who plan, install, and manage corporate telecommunications and data networks.
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January 2005 About this document Product overview The Remote Gateway 9150 unit provides full-featured host PBX services to as many as 32 users located in your office. The Remote Gateway 9150 solution consists of the following components: ! Reach Line Card (RLC) The RLC is installed in the PBX at the host location and relays voice and signaling information from the digital telephones connected at the Remote Gateway 9150 site to the PBX at the host site.
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About this document Standard 3.
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January 2005 About this document Data networking knowledge Knowledge of, or experience with, the following aspects of data networking: ! data link (Layer 2 of the OSI model) — IP protocol — routing ! network (Layer 3 of the OSI model) — addressing — traffic analysis and provisioning — configuration ! Voice over IP concepts Remote Gateway 9150 Installation and Administration Guide xxi
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About this document Standard 3.1 Conventions used in this guide This section describes the conventions used in this guide. Precautionary messages Note: A “Note” describes the secondary results of procedures or commands, or special conditions that require you to use a procedure or command. ATTENTION! Provides information essential to the completion of a task. CAUTION Risk of data loss or equipment damage .
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January 2005 About this document Instructions for selecting menu options To simplify the instructions for selecting menu options, this guide abbreviates the selection path. For example, if you must choose Over IP from the PSTN Connectivity menu, under the Tests menu, this guide uses the following style: From the menu, choose Tests → PSTN Connectivity → Over IP.
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About this document Standard 3.
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January 2005 About this document Related information products This section lists sources for additional information related to the Remote Gateway 9150 unit. You can order printed documentation and the CD-ROM from your Nortel distributor. You can also download the documentation in Portable Document Format (PDF) from the Nortel website. To locate these documents, click on the Technical Documentation link at the following website: www.nortel.
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About this document Standard 3.1 Reach Line Card Installation and Administration Guide (NTP 555-8421-210) The Reach Line Card Installation and Administration Guide, written for the installer/administrator, describes how to install, configure, and manage the Reach Line Card on the host PBX.
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Chapter 1 Remote Gateway 9150 description In this chapter Product introduction 2 Operational characteristics 12 How the Remote Gateway 9150 unit works 16 Telephones 26 Administration software 43 Remote Gateway 9150 Installation and Administration Guide 1
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Remote Gateway 9150 description Standard 3.1 Product introduction The Remote Gateway 9150 unit installed in your office provides PBX functionality for up to 32 digital telephones. Voice and signaling information between the digital telephones connected at your office and the RLC installed on the PBX at the host location is relayed over one or both of the following: ! IP network ! PSTN The illustration below shows the connection between a Remote Gateway 9150 unit and an RLC.
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January 2005 Remote Gateway 9150 description Remote Gateway 9150 hardware description The Remote Gateway 9150 unit is installed in your office and can be mounted on a desk, in a rack, or on the wall. This section describes the LED indicator displays, power supply, cables, and connectors for the unit. LED indicators on the Remote Gateway 9150 unit The following diagram shows the LED indicators on the front panel of the Remote Gateway 9150 unit.
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Remote Gateway 9150 description Standard 3.1 The operational status of the Remote Gateway 9150 unit is indicated by these LEDs as described in the following table. LED indicator LED indicator type name Description Power On When lit, this LED indicator signifies that power is present. Ethernet TX When flashing, this LED indicator signifies that data is being transmitted by the Remote Gateway 9150 unit over the Ethernet network.
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January 2005 Remote Gateway 9150 description Collisions Half-duplex Ethernet connections only allow their nodes to either send or receive packets at any given time. Collisions occur when two nodes on a halfduplex Ethernet connection attempt to transmit information simultaneously. Before transmitting, the Network Interface Card (commonly referred to as the NIC card) monitors the line, or listens, for transmissions.
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Remote Gateway 9150 description ! Standard 3.1 A DB-9 connector (labeled ADMIN) provides an RS-232 serial port connection. You can use this serial port connection to configure a Remote Gateway 9150 unit that is directly connected to a PC. Refer to Chapter 2, “Planning for Remote Gateway 9150 unit installation,” for a detailed description of cables and connectors. Mounting options The Remote Gateway 9150 unit can be mounted on a desk, in a rack, or on the wall.
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January 2005 Remote Gateway 9150 description Remote Gateway 9150 power supply TELC O1 ETH ERN Remote Gateway 9150 ET TEL CO 2 P OW ER ADM IN Remote Gateway 9150 cable To wall outlet Power supply Power cable G101536 Remote Gateway 9150 Installation and Administration Guide 7
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Remote Gateway 9150 description Standard 3.1 Add-on modules description The Remote Gateway 9150 unit can support trunk interface modules, such as ISDN BRI U or S/T interfaces, and up to three DSP application modules. Optional trunk interface modules Trunk interface modules route calls over the PSTN. The number of modules you must install depends on the number of simultaneous calls you want to process in host-controlled or locally controlled mode.
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January 2005 Remote Gateway 9150 description Note: Initially, the Remote Gateway 9150 unit ships with no ISDN BRI modules installed. Optional DSP application modules DSPs convert voice and fax into digital data for transport over the IP network and PSTN. Initially, the Remote Gateway 9150 unit ships with the ability to support up to eight simultaneous calls through a DSP that is built into the Remote Gateway 9150 unit’s motherboard.
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Remote Gateway 9150 description Standard 3.1 Connection options Communications between the Remote Gateway 9150 unit in your office and the host PBX take place using 10BaseT Ethernet or ISDN BRI connections, or both. This section provides a description of each of these connections. 10BaseT Ethernet interface Voice over IP technology is used to carry voice conversation and telephone set control signals over your IP network to the host PBX.
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January 2005 Remote Gateway 9150 description The Remote Gateway 9150 unit monitors the QoS on the IP network. If the QoS falls below pre-programmed acceptable thresholds, calls are dynamically and transparently switched to the ISDN BRI lines. Refer to “QoS Transitioning Technology” on page 34 for additional details. Analog port for fax machines The Remote Gateway 9150 unit has one analog port that you can use as a fax connection. Refer to “Fax support” on page 41 for more detailed information.
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Remote Gateway 9150 description Standard 3.1 Operational characteristics This section provides details on how the Remote Gateway 9150 unit functions. System security This section describes the security levels that are supported for controlling access from the Remote Gateway 9150 unit to the RLC on the host PBX. 12 ! No security When no security measures are used, the RLC accepts all incoming calls from the Remote Gateway 9150 site. Use this level with caution as it can be prone to unauthorized use.
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January 2005 Remote Gateway 9150 description You must configure two security identifier passwords on the Remote Gateway 9150 unit: — inbound security identifier: This is the RLC’s security identifier. It is presented on incoming calls. — outbound security identifier: This is the Remote Gateway 9150 unit’s security identifier. It is presented to the RLC on outgoing calls. You must configure the same security identifiers in reverse on this Remote Gateway 9150 unit’s RLC port.
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Remote Gateway 9150 description Standard 3.1 64K (56K) dynamic adaptation With some carriers, 64K calls routed over a 56K PSTN infrastructure may cause errors. The dynamic adaptation feature allows the Remote Gateway 9150 unit and the RLC to dynamically detect the limitation of the bandwidth. The call is then downgraded from 64K to 56K. Bandwidth allocation The RLC automatically allocates trunk bandwidth to the Remote Gateway 9150 connection as needed.
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January 2005 Remote Gateway 9150 description If another call is made to the host PBX before the timer expires, the timer is reset. The timer tracks the current call. Idle timer The idle timer identifies the maximum length of time that an ISDN connection remains idle before Remote Gateway 9100 Series closes it. Idle means that a voice connection exists but is not active, and buttons are not being pressed on digital telephones.
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Remote Gateway 9150 description Standard 3.1 How the Remote Gateway 9150 unit works There are two major components to the Remote Gateway 9150 product: ! the Remote Gateway 9150 unit located in your office ! the RLC located on the PBX at the host site These two components, along with the connection options described on page 10, extend the host PBX services to users in your office.
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January 2005 Remote Gateway 9150 description Outgoing call process To place outgoing calls, users can either pick up the handset on the telephone or press a line appearance key. There are two types of line appearance keys: ! host call appearance key Use this key to place a call through the host PBX. ! local call appearance keys Use these keys to place calls to other stations in your office, or to place and receive calls through the local PSTN.
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Remote Gateway 9150 description Standard 3.1 Bridge Port A Bridge Port is a proxy port that represents a local or inbound PSTN call to the host PBX. When a local incoming call on a Remote Gateway 9150 unit needs PBX services, the Bridge Port obtains a PBX presence on behalf of the local call. Bridge Ports can represent the following types of local calls: ! Call Forward: A Local and Remote call made to another Local and Remote telephone uses Call Forward to connect to a third telephone on the PBX.
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January 2005 Remote Gateway 9150 description QoS Transitioning Technology If the QoS on the IP network falls below a predefined threshold, you can configure the Remote Gateway 9150 unit to automatically route voice traffic away from the IP network connection to the PSTN connection. Refer to “QoS Transitioning Technology” on page 34 for a detailed description.
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Remote Gateway 9150 description Standard 3.1 Call scenario 1: host-controlled—internal corporate call The following diagram shows how a call is routed when making a host-controlled call to the corporate office. Host-controlled call (corporate internal call) Branch office (Chicago) Up to 32 digital telephones User 1 User 2 User 3 1 A Remote Gateway 9150 POW ER ETHE RNET TX RX COLL 1 L1 L2 MODU LE 2 L1 L2 3 L1 L2 4 L1 V.
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January 2005 Remote Gateway 9150 description Voice over IP network call 1 User 1 presses the host call appearance key. Result: User 1 hears a dial tone. This indicates that the connection to the RLC over the IP network was successful. 2 User 1 dials a telephone number (such as the extension number of host station 1). Result: The dialed digits are sent by the Remote Gateway 9150 unit as packets across the Ethernet network. The RLC converts the packets to the format required by the PBX.
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Remote Gateway 9150 description Standard 3.1 Call scenario 2: host-controlled—external corporate call The following diagram shows how a call is routed when making a host-controlled call to a party outside the organization. Host-controlled call (corporate external call) Branch office (Chicago) Up to 32 digital telephones User 1 User 2 User 3 1 A Remote Gateway 9150 POW ER ETHE RNET TX RX COLL 1 L1 L2 MODU LE 2 L1 L2 3 L1 L2 4 L1 V.
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January 2005 Remote Gateway 9150 description Voice over IP network call 1 User 1 presses the host call appearance key. Result: User 1 hears a dial tone. This indicates that the connection to the RLC over the IP network was successful. 2 User 1 dials the external telephone number. Result: The dialed digits are sent by the Remote Gateway 9150 unit as packets across the Ethernet network. The RLC converts the packets to the format required by the PBX.
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Remote Gateway 9150 description Standard 3.1 Call scenario 3: locally controlled mode—local call The following diagram shows how a call is routed when making a call within your local area. Locally controlled call Branch office (Chicago) Up to 32 digital telephones User 1 User 2 User 3 1 Remote Gateway 9150 POW ER ETHE RNET TX RX COLL 1 L1 L2 MODU LE 2 L1 L2 3 L1 L2 4 L1 V.
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January 2005 Remote Gateway 9150 description Local call 1 User 1 presses the local call appearance key and hears a dial tone from the Remote Gateway 9150 unit. 2 User 1 then dials a trunk access code (such as #61) and hears a dial tone from the Central Office (PSTN). Note: If all trunks are busy and unavailable, then User 1 hears a fast busy signal. 3 User 1 dials the telephone number (the pizza parlor in this example).
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Remote Gateway 9150 description Standard 3.1 Telephones This section lists the telephones, modules, and related applications supported by the Remote Gateway 9150 unit. This section also describes some of the basic characteristics of these elements of a Remote Gateway 9100 Series system.
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January 2005 Remote Gateway 9150 description Notes for M39xx series digital telephone sets: 1. If you want to use an M3901 digital telephone set for remote (hostcontrolled) calls, you must configure the digital telephone set as an M3901 at the remote unit and as an M3902 at the host PBX. For local calls, you must configure the M3901 digital telephone set as an M3901 at both the remote unit and the host PBX. 2.
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Remote Gateway 9150 description Standard 3.1 For example, the call log for an ISDN number displays the digits 4445551212. The missing trunk access code (9) and country code (0) are required to dial the number. Use the Edit key to enter the missing digits, 9 followed by 0. The number now appears in the M39xx’s LCD display as 904445551212. The end-user can now press the Dial key to place the call from the call log. 28 8. If you downgrade the host PBX to a release prior to X11 release 25.
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January 2005 Remote Gateway 9150 description M2000 series (M3310, and M3820 European models) and M39xx series digital telephone set model and accessory compatibility Digital Telephone Set Modelsi Compatibility with Remote Gateway 9150 units M2006 ✓ M2008D, M2008HFD ✓ M2616D ✓ M2216D-ACD ✓ M2616CT Cordless Discontinued ✓ M3310, M3820 (Europe only) ii ✓ M3902, M3903 ✓ M3904 ✓ M3905 (ACD) ✓ M3901 M2000 series (M3310 & M3820 European models) Add-on Modules Headsets ✓ External alert ✓
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Remote Gateway 9150 description Standard 3.1 M39xx series digital telephone set accessory compatibility The following table shows Remote Gateway 9150 unit compatibility with M39xx series digital telephone set accessories.
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January 2005 Remote Gateway 9150 description Computer telephony integration (CTI) applications There are two types of CTI applications: ! first-party CTI applications that use the Symposium Desktop TAPI Service Provider ! third-party CTI applications that use Symposium TAPI Service Provider for the Meridian 1 PBX Both types can be used with the Remote Gateway 9150 unit. TAPI Type Symposium Desktop TAPI Service Provider 1.6 Symposium TAPI Server Provider for Meridian 1 PBX release 2.
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Remote Gateway 9150 description Standard 3.1 Automatic Call Distribution (ACD) applications The Remote Gateway 9150 unit supports all Nortel ACD applications. If an ACD agent loses communication to the Remote Gateway 9150 unit, or the unit goes offline, the agent is placed in Make Set Busy (MSB) mode. This mode logs the agent out of the ACD queue so that calls can be routed to other ACD agents.
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January 2005 ! Remote Gateway 9150 description Automatically switch from the IP network to the PSTN when the voice QoS on the IP network falls below a predetermined threshold, and back to the IP network when the QoS returns to normal. Packetized voice DSPs located in the Remote Gateway 9150 unit convert voice into digital data packets and, if compression is used, compresses them. The data is constructed as UDP/IP voice packets for transmission over the IP network.
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Remote Gateway 9150 description Standard 3.1 QoS Transitioning Technology Communications between the Remote Gateway 9150 unit in your office and the host PBX take place across the IP network using a 10BaseT Ethernet interface. You can configure the Remote Gateway 9150 unit to switch automatically from the IP network to the PSTN when the voice QoS falls below a predetermined threshold. Within the QoS settings, you can also enable Differentiated Services (DiffServ) and 802.
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January 2005 Remote Gateway 9150 description Log reports and statistics Configuration Manager provides a statistics log that identifies the number of QoS transitions (refer to “Caller Info Statistics” on page 300). Refer to Chapter 7, “Administration” for a detailed description of log and statistic reports.
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Remote Gateway 9150 description Standard 3.1 Station priority You can define the priority of a station’s assigned RLC port as normal, high, IP only, or circuit only. Normal priority When both the IP and PSTN networks are used to route calls, calls to and from the station are routed primarily over the IP network. Calls transition between the IP and PSTN networks whenever voice QoS levels change. (The voice QoS levels are defined on the Quality of Service screen on the RLC for your Remote Gateway 9150 unit.
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January 2005 Remote Gateway 9150 description Connection bandwidth On the connection between the RLC and the Remote Gateway 9150 unit, you can configure the following: ! when to open additional B-channels (referred to as extra bandwidth) ! how much bandwidth to reserve for high priority stations (referred to as priority reserved bandwidth) For instructions, refer to “Configuring ports” in the Reach Line Card Installation and Administration Guide (NTP 555-8421-210).
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Remote Gateway 9150 description Standard 3.1 The Remote Gateway 9150 unit discovers the DN numbers of the local digital telephones either through DN Discovery or configuration. The Bridge Ports, Local Calling, and Local SwitchOver features depend on this knowledge as follows: ! If a call has an appearance on a Local Calling key, the Remote Gateway 9150 unit first attempts to complete the operation (for example, call, transfer, forward) using the local dialing plan.
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January 2005 Remote Gateway 9150 description Local calls through PSTN The Remote Gateway 9150 unit allows you to place outgoing and answer incoming PSTN calls over the ISDN BRI connection. Refer to Chapter 6, “Using Remote Gateway 9150 stations,” for a more detailed description of local calling. Bridge Port Bridge Ports are proxy ports that represent local calls or inbound PSTN calls to the PBX.
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Remote Gateway 9150 description Standard 3.1 Online/offline table The online/offline table is configured on the RLC and allows you to schedule times ! when the ISDN BRI connection to the host PBX is made available to the Remote Gateway 9150 site Note: When the Remote Gateway 9150 unit is in offline mode, users cannot place or receive calls through the host PBX over the IP or PSTN.
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January 2005 Remote Gateway 9150 description Other supported features In addition to the features described in the previous sections, the Remote Gateway 9150 unit also supports the following features: Fax support The Remote Gateway 9150 unit contains one analog port that can be used to send and receive faxes. You can send and receive faxes in both host- and locally controlled call modes over the IP or PSTN.
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Remote Gateway 9150 description Standard 3.1 Communications system and software requirements The following table shows the software versions necessary to run Remote Gateway 9150 units on compatible Nortel’s communications systems. Remote Gateway 9150, Remote Gateway 911x series, and Digital Telephone IP Adapter units Communications systemi System software version Meridian 1 PBX X11 release 23 or higher CS 1000 Release 2 or higher CS 2100 Release MSL12 or higher i.
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January 2005 Remote Gateway 9150 description Administration software Configuration and administration of the Remote Gateway 9150 unit is performed with Configuration Manager software, a Windows-based application that is installed on your PC. The software is provided on the Remote Gateway 9100 Series Product CDROM. You can obtain the CD from your Nortel distributor or click on the Support link at the following website: www.nortel.
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Remote Gateway 9150 description Standard 3.1 Command line interface When the administration PC is connected to the Remote Gateway 9150 unit through the serial port, you can view the command line interface using an application such as Telnet or HyperTerminal. However, the command line interface is not documented in this guide. Configuration Manager is the supported tool for administering the Remote Gateway 9150 unit over both the serial port and Ethernet connections.
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Chapter 2 Planning for Remote Gateway 9150 unit installation In this chapter Remote Gateway 9150 Installation Checklist 46 Physical environment 50 Network considerations 55 Administration PC 59 Trunk connection management 64 Station configuration 66 Security 70 Planning for future growth 72 Deployment options 75 Planning the configuration 81 Remote Gateway 9150 Installation and Administration Guide 45
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Planning for Remote Gateway 9150 unit installation Standard 3.1 Installation checklist When you are preparing to install your Remote Gateway 9150 unit, use the following checklist to ensure that you complete all the required processes properly. Remote Gateway 9150 Installation Checklist Page 1 of 4 ✓ Task For details, refer to ❒ Review the Release Notes for lastminute product updates. Remote Gateway 9100 Series and RLC Release Notes (NTP 555-8421-102).
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January 2005 Planning for Remote Gateway 9150 unit installation Remote Gateway 9150 Installation Checklist Page 2 of 4 ✓ Task For details, refer to ❒ Obtain the cables that you need to establish the network connections. “Cables you must supply yourself” on page 53. ❒ Decide on the administration PC setup. “Administration PC” on page 59. ❒ Gather the configuration information (network addresses, connection numbers, online/offline schedule, QoS thresholds, and so on).
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Planning for Remote Gateway 9150 unit installation Standard 3.1 Remote Gateway 9150 Installation Checklist Page 3 of 4 ✓ 48 Task For details, refer to ❒ Install the software from the product CD-ROM or the Nortel web site. “Installing the Configuration Manager software” on page 113. ❒ Configure the IP address, subnet mask, “Using the Configuration and default gateway on the Remote Wizard to perform initial Gateway 9150 unit. configuration” on page 115.
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January 2005 Planning for Remote Gateway 9150 unit installation Remote Gateway 9150 Installation Checklist Page 4 of 4 ✓ Task For details, refer to ❒ Configure ports on the RLC. the Reach Line Card Installation and Administration Guide (NTP 555-8421-210). ❒ Configure network devices ! ! so that voice traffic is not constrained or congested your data network administrator.
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Planning for Remote Gateway 9150 unit installation Standard 3.1 Physical environment This section provides the space, temperature, cabling, and mounting information you need to know before you install the Remote Gateway 9150 unit. Space Ensure that the Remote Gateway 9150 unit is installed in a location that is dry and provides plenty of air circulation.
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January 2005 Planning for Remote Gateway 9150 unit installation Temperature and humidity The following table describes the temperature and humidity conditions that the Remote Gateway 9150 unit can withstand without any performance degradation or damage.
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Planning for Remote Gateway 9150 unit installation Standard 3.1 Mounting options You can place the Remote Gateway 9150 unit on a desk or in a rack, or you can mount it on the wall. The Remote Gateway 9150 unit dimensions are ! 42.5 cm (17 in.) wide (without rack-mounting brackets) ! 29.4 cm (11.75 in.) deep ! 4.4 cm (1.75 in.
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January 2005 Planning for Remote Gateway 9150 unit installation ! An RJ-45 connector (labeled ETHERNET) provides a 10BaseT Ethernet connection. This connection provides the ability to pass both voice and data administration traffic over the existing Ethernet network. ! A DB-9 connector (labeled ADMIN) provides an RS-232 serial port connection. You can use this serial port connection to configure a Remote Gateway 9150 unit that is directly connected to a PC.
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Planning for Remote Gateway 9150 unit installation Standard 3.1 Ensure that the other end of the cable matches the connectors needed to connect to the telephones or trunks. (For example, if you are using a BIX block to establish the telephone connections, you might need to cut off the connector to expose the wires inside.) Notes: ! Two telephone cables may be required, based on how many telephones and ISDN BRI lines you plan to connect.
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January 2005 Planning for Remote Gateway 9150 unit installation Network considerations The Remote Gateway 9150 unit communicates through both the IP and telecommunications network using a host PBX. To use the Remote Gateway 9150 unit in these networks, you must consider the issues described in this section.
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Planning for Remote Gateway 9150 unit installation Standard 3.1 Network diagram The following diagram shows the Remote Gateway 9150 unit’s position in an IP network. Internal network Host PBX Ethernet network Router Ethernet network Remote Gateway 9150 10.1.1.2 10.3.1.1 POWER ETHERN ET TX RX COLL 1 L1 MODULE L2 2 L1 L2 3 L1 L2 4 L1 V.35 L2 STATUS TX RX 10.2.1.10 10.3.1.2 Management port (optional) RLC 10.2.1.1 Network 10.4.1.1 Router 10.3.1.3 10.4.1.2 Router 10.1.1.10 10.2.1.
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January 2005 Planning for Remote Gateway 9150 unit installation Numbering plans Each trunk group at the Remote Gateway 9150 unit site must be assigned a trunk access code (that is, the number dialed to obtain an outgoing trunk).
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Planning for Remote Gateway 9150 unit installation Standard 3.1 The Remote Gateway 9150 unit ships with the ability to support up to 32 users, with up to 8 simultaneous calls (providing a 4:1 call blocking ratio). By adding additional DSP application or trunk interface modules, you can reduce or eliminate call blocking.
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January 2005 Planning for Remote Gateway 9150 unit installation Administration PC Install the Windows-based Remote Gateway 9150 administration software on a PC in the Remote Gateway 9100 Series network. This section describes options for connecting an administration PC to the Remote Gateway 9150 unit. It also describes the hardware and software requirements of the administration software.
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Planning for Remote Gateway 9150 unit installation Standard 3.1 Note: When the administration PC is connected to the Remote Gateway 9150 unit through the serial port, you can view the command line interface using an application such as Telnet or HyperTerminal. However, the command line interface is not documented in this guide. Configuration Manager is the supported tool for administering the Remote Gateway 9150 unit over the serial port.
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January 2005 Planning for Remote Gateway 9150 unit installation Administering multiple nodes in the network If you are responsible for administering one or more Remote Gateway 9150 units and the RLC on the host PBX, you can access the Remote Gateway 9150 unit and the RLC from anywhere on the network. The following diagram shows an example of an assembled network with administration PCs. Note: You do not have to install separate administration PCs for the RLC and the Remote Gateway 9150 unit.
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Planning for Remote Gateway 9150 unit installation Standard 3.1 Windows PC requirements To use Configuration Manager, the administration PC must: ! be an IBM-compatible PC ! use a Windows 95, 98, NT Workstation 4.
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January 2005 Planning for Remote Gateway 9150 unit installation Year 2000 compliance The Remote Gateway 9150 unit and Configuration Manager software are Year 2000 compliant. However, ensure that the administration PC is Year 2000 compliant by verifying that the Windows operating system meets the compliance requirement listed in the following table: Operating system Year 2000 compliance requirement Windows 95 Version 95b Windows 98 OK as is Windows NT Workstation 4.
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Planning for Remote Gateway 9150 unit installation Standard 3.1 Trunk connection management You can manage trunk connections to the host PBX in several ways: ! Put the Remote Gateway 9150 unit into offline mode, so that it cannot place or receive calls through the host PBX when operating in PSTN mode. ! Define call duration and idle timers, if the trunk connection is defined as on-demand. ! Define minimum and maximum bandwidth allocation settings. ! Use QoS Transitioning Technology.
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January 2005 ! Planning for Remote Gateway 9150 unit installation to prevent the Remote Gateway 9150 unit from staying online permanently, thereby eliminating unwanted ISDN BRI charges When the RLC processes an offline entry, it instructs the Remote Gateway 9150 unit to go offline for a specified number of hours and minutes. The number of hours and minutes the Remote Gateway 9150 unit stays offline is the difference between the offline entry being processed and the next online entry.
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Planning for Remote Gateway 9150 unit installation Standard 3.1 Station configuration When planning the stations at the Remote Gateway 9150 site, you must think about the call capabilities required by each station. Each station at the Remote Gateway 9150 site inherits settings such as voice compression and priority from its associated RLC port. Configurations at the Remote Gateway 9150 site determine each station’s ability to place locally controlled calls, host-controlled calls, or both.
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January 2005 Planning for Remote Gateway 9150 unit installation Voice compression If calls are to be routed over the IP network, you must select one of the following voice compression algorithms on each RLC port: ! G.711: Voice is transmitted at 64 Kbps (no compression). ! G.726: Voice is compressed and transmitted at 32 Kbps. ! G.729A: Voice is compressed and transmitted at 8 Kbps. G.729A is the default voice compression algorithm used by the RLC.
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Planning for Remote Gateway 9150 unit installation Standard 3.
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January 2005 Planning for Remote Gateway 9150 unit installation When a station is configured with local control capability, further configuration of the station is required to: ! enable or disable certain features ! disable outgoing calls or single-digit dialing, if required ! define key placement on the telephone User extension configuration Each station is assigned a local directory number (DN). The Remote Gateway 9150 unit uses the DN to route the incoming call to the correct station.
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Planning for Remote Gateway 9150 unit installation Standard 3.
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January 2005 Planning for Remote Gateway 9150 unit installation System configuration The RLC and Remote Gateway 9150 unit configurations are protected by two layers of security: ! administration password The administration password is required when starting the Configuration Manager software. If the password is not known, the person attempting to use the Configuration Manager cannot log on to any Remote Gateway 9100 Series node. Note: A node is any RLC or remote site connected to the RLC.
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Planning for Remote Gateway 9150 unit installation Standard 3.1 Planning for future growth The Remote Gateway 9150 unit can change or grow along with your telecommunication needs. This section describes planning for accommodating those needs. Adding DSP modules The Remote Gateway 9150 unit ships with the ability to support up to 32 stations (you must assign all 32 to the same RLC). A Remote Gateway 9150 unit supports up to eight simultaneous voice calls when over the IP network.
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January 2005 Planning for Remote Gateway 9150 unit installation Adding trunk interface modules Initially, the Remote Gateway 9150 unit ships with no trunks. As connection needs change, you can add up to four ISDN BRI S/T or U trunk interface modules. To determine how many trunk interface modules you need to install, use the “Remote Gateway 9150 System expansion worksheet” on page 385.
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Planning for Remote Gateway 9150 unit installation Component MCAs or ATAs Standard 3.1 Maximum ! 4 if the Remote Gateway 9150 unit is connected to a 1-slot RLC (supporting 16 users). ! 7 if the Remote Gateway 9150 unit is connected to a 2-slot RLC (supporting 32 users). Notes: 74 ! You can have eight MCAs or ATAs installed if an analog telephone or fax machine is not installed. ! The total number of digital telephones and ATAs cannot exceed 32.
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January 2005 Planning for Remote Gateway 9150 unit installation Deployment options You can install and configure the RLC on the host PBX and Remote Gateway 9150 unit with the following network capabilities: ! only the IP network (Voice over IP) ! only the PSTN (for example, ISDN BRI trunks) ! both networks (required for QoS Transitioning Technology functionality) If you choose not to use both networks initially, this section suggests how you can gradually phase in Voice over IP and QoS Transitioning
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Planning for Remote Gateway 9150 unit installation Standard 3.1 Use the following forms to plan port and station assignment: ! “Remote Gateway 9150 Configuration Information—Stations” on page 376 ! “Reach Line Card Connection Information—16 ports” planning form in the Reach Line Card Installation and Administration Guide (NTP 555-8421-210). ! “Reach Line Card Connection Information—32 ports” planning form in the Reach Line Card Installation and Administration Guide (NTP 555-8421-210).
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January 2005 Planning for Remote Gateway 9150 unit installation Similarly, install DSP application modules on the RLC, if needed. Note: The Remote Gateway 9150 unit does not ship with trunk interface modules or DSP application modules installed. The RLC does not ship with DSP application modules installed. 4 Obtain the ISDN BRI information for each line from the Remote Gateway 9150 site’s PSTN service provider. This information must be configured on the Remote Gateway 9150 unit.
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Planning for Remote Gateway 9150 unit installation 2 Standard 3.1 Install DSP application modules on the Remote Gateway 9150 unit, if needed. Up to three DSP application modules can be installed. Similarly, install DSP application modules on the RLC, if needed. 3 Obtain an IP address assigned for the Remote Gateway 9150 unit. This IP address must be configured on the RLC, and is used by the RLC to establish connections with the Remote Gateway 9150 unit.
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January 2005 Planning for Remote Gateway 9150 unit installation Refer to “RLC connection configuration” on page 198 for the correct procedures. Translation tables within NAT routers control the communication path from the private network to the public network. Most NAT devices contain timers that monitor the translation table entries. Each time the device uses a translation table entry, the timer restarts. Individual table entries are deleted if the communications path is not used and the timer expires.
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Planning for Remote Gateway 9150 unit installation Standard 3.1 For more details, consult with your data network administrator and refer to the Remote Gateway 9100 Series Network Engineering Guidelines (555-8421-103). 2 Once you have this information and understand it, determine the appropriate QoS settings and configure them on each RLC port. For instructions, refer to the Reach Line Card Installation and Administration Guide (NTP 555-8421-210).
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January 2005 Planning for Remote Gateway 9150 unit installation Planning the configuration Before you configure the Remote Gateway 9150 unit, Nortel strongly recommends that you complete the data entry forms provided in Appendix A, “Planning forms.” This section describes the information you can configure on the Remote Gateway 9150 unit. Data entry form completion sequence Complete the data entry forms in the following sequence: 1. Remote Gateway 9150 Configuration Information—Stations form 2.
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Planning for Remote Gateway 9150 unit installation Standard 3.1 Stations used for locally controlled calls can be further configured with features and their key locations. ISDN BRI information To ensure that you get the correct ISDN service for the Remote Gateway 9150 unit, tell your service provider how you want the ISDN line to be provisioned. Request the following: ! two B-channels providing voice and data capability Both B-channels must be Circuit Switched Voice and Data.
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January 2005 Planning for Remote Gateway 9150 unit installation IP addresses If you want to administer the Remote Gateway 9150 unit over the IP network, the following information is required for the Remote Gateway 9150 unit: ! IP address (it must be unique) ! subnet mask ! default gateway If you want to route voice traffic over the IP network, you also need the RLC’s IP address. The Remote Gateway 9150 unit uses these IP addresses to establish the connection with each other.
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Planning for Remote Gateway 9150 unit installation Standard 3.1 Trunk configuration information Trunk configuration on the Remote Gateway 9150 unit consists of defining the ISDN BRI lines from the central office and assigning one or more B-channels, if desired, to trunk groups. Numbering plan You must assign a trunk access code to each trunk group at the Remote Gateway 9150 unit site. A trunk access code is the number that must be dialed to obtain an outgoing trunk.
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Chapter 3 Installing the Remote Gateway 9150 unit In this chapter General safety 86 Required installation tools 88 Unpacking and inspecting the equipment 89 Removing and replacing the Remote Gateway 9150 unit cover 90 Installing trunk interface or DSP application modules 93 Installing the Remote Gateway 9150 unit 98 Connecting the Remote Gateway 9150 unit 105 Powering up the Remote Gateway 9150 unit 111 Installing the Configuration Manager software 113 Using the Configuration Wizard to pe
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Installing the Remote Gateway 9150 unit Standard 3.1 General safety This section describes general safety guidelines recommended by Nortel, and tools needed for installation. Follow the safety guidelines and recommendations in this chapter whenever you perform installation or maintenance tasks on the Remote Gateway 9150 unit. CAUTION Risk of data loss or equipment damage . Electrostatic discharge (ESD) affects the performance and decreases the useful life of system components.
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January 2005 Installing the Remote Gateway 9150 unit Safety precautions To avoid damage or injury, follow these safety precautions at all times. Plug the Remote Gateway 9150 unit into a properly grounded power source to reduce the possibility of electric shock and damage to the unit or network. DANGER Risk of electric shock .
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Installing the Remote Gateway 9150 unit Standard 3.1 Required installation tools This section describes the tools necessary for Remote Gateway 9150 installation.
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January 2005 Installing the Remote Gateway 9150 unit Unpacking and inspecting the equipment Before you unpack the equipment, ensure that your work area is safe from electrostatic discharge. For more details, refer to “Implement the following precautions, as recommended by computer and telephone equipment manufacturers:” on page 86. Before you install the Remote Gateway 9150 unit, ensure that the package contents are all present and are not damaged.
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Installing the Remote Gateway 9150 unit Standard 3.1 Removing and replacing the Remote Gateway 9150 unit cover As you increase or change the voice processing capability of the Remote Gateway 9150 unit, you need to perform one or more of the following tasks: ! Install additional trunk interface modules. ! Install additional DSP application modules. These tasks require you to remove the Remote Gateway 9150 unit cover. DANGER Risk of electric shock .
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January 2005 Installing the Remote Gateway 9150 unit To remove the Remote Gateway 9150 unit cover: 1 Use a Phillips screwdriver to remove the following screws from the Remote Gateway 9150 unit cover: ! two screws from the sides ! four screws from the top ! eight screws from the bottom Refer to the following diagram. Remote Gateway 9150 (Top view) POWE R ETH ERNE T TX RX COL L 1 L1 L2 MODU LE 2 L1 L2 3 Rem L1 L2 4 L1 V.
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Installing the Remote Gateway 9150 unit 2 Place the screws in a safe place where they cannot be lost. 3 Ensure the Remote Gateway 9150 unit is placed top side up. 4 Remove the cover as follows: Standard 3.1 a. Grasp both sides of the Remote Gateway 9150 unit. b. Slide the cover toward you. c. Lift the cover off the unit. d. Put the cover aside. 5 Turn the Remote Gateway 9150 unit so the rear panel faces you. Note: This allows you to read the labels on the Remote Gateway 9150 unit circuit board.
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January 2005 Installing the Remote Gateway 9150 unit Installing trunk interface or DSP application modules The Remote Gateway 9150 unit ships from Nortel with: ! no trunk interface modules installed ! one DSP built into the Remote Gateway 9150 unit’s motherboard Determining when to install trunk interface or DSP application modules Perform the procedures in this section when you: ! need to expand the Remote Gateway 9150 unit’s voice processing capability and have ordered additional modules (up to fou
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Installing the Remote Gateway 9150 unit Standard 3.
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January 2005 Installing the Remote Gateway 9150 unit The following diagram shows where you can install the trunk interface and DSP application modules on the Remote Gateway 9150 unit circuit board: Trunk interface modules Telco 2 6 3 Telco 1 7 2 4 5 1 DSP modules G101408 Nortel recommends that you populate each module position in sequential order. Install trunk interface modules according to the Telco 1 or Telco 2 connections used.
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Installing the Remote Gateway 9150 unit Standard 3.1 Installing trunk interface or DSP application modules To install trunk interface or DSP application modules: 1 Clear a flat, static-free work area with sufficient space to hold your Remote Gateway 9150 unit and trunk interface or DSP application modules. 2 Place the trunk interface or DSP application modules in the work area. Note: Keep the trunk interface or DSP application modules in their antistatic bags.
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January 2005 Installing the Remote Gateway 9150 unit Installing a module Connector on module Connector on motherboard Dongle socket (not used) G101404 4 Align the connectors on the module with the connectors on the Remote Gateway 9150 unit circuit board. 5 Use both hands to grasp the module firmly and push down until it snaps into place. 6 Visually inspect the module connectors to ensure there is no gap between the module connectors and the Remote Gateway 9150 motherboard connectors.
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Installing the Remote Gateway 9150 unit Standard 3.
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January 2005 Installing the Remote Gateway 9150 unit Installing the Remote Gateway 9150 unit on a desk To install the Remote Gateway 9150 unit on a desk: 1 Turn the Remote Gateway 9150 unit bottom side up. 2 Affix the rubber feet to the Remote Gateway 9150 unit as shown in the following diagram: Peel off each foot from adhesive backing and attach as indicated RX STAT US TX L2 L1 L2 L1 4 V.
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Installing the Remote Gateway 9150 unit Standard 3.1 Installing the Remote Gateway 9150 unit on the wall To install the Remote Gateway 9150 unit on the wall: Do not affix the rubber feet to the bottom of the Remote Gateway 9150 unit. Otherwise, the unit cannot be mounted flush against the wall. To mount the Remote Gateway 9150 unit on the wall, you must provide your own screws. You need suitable size screws that are long enough to ensure the Remote Gateway 9150 unit is securely mounted.
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January 2005 Installing the Remote Gateway 9150 unit Mounting the unit on the wall To route cables to the right 37.5 cm (15 in) To route cables to the left OR 15 cm (6 in) Cables must be connected and routed away from the Remote Gateway 9150 unit at a right angle G101396 1 Choose the location on the wall where you want to mount the Remote Gateway 9150 unit.
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Installing the Remote Gateway 9150 unit 2 Standard 3.1 Use the pre-drilled screw slots on the bottom of the Remote Gateway 9150 unit as a guide to measure and mark the location on the wall for each mounting screw. The measurements between the screw slots are as follows: ! from front to back panels: 15 cm (6 in.) ! from side to side: 37.5 cm (15 in.) Note: Two sets of screw slots are provided.
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January 2005 Installing the Remote Gateway 9150 unit Installing the Remote Gateway 9150 unit in a rack The rack slot chosen for the Remote Gateway 9150 unit must: ! be large enough to provide air circulation to keep the Remote Gateway 9150 unit cool ! allow you to securely fasten the Remote Gateway 9150 unit to the rack using the rack-mount brackets To install the Remote Gateway 9150 unit in a rack: 1 Attach the rack-mount brackets as shown in the following illustration.
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Installing the Remote Gateway 9150 unit 2 Standard 3.1 Slide the Remote Gateway 9150 unit into the rack slot. POWE R ETHE RNET TX RX COL L 1 L1 L2 MODU LE 2 L1 L2 3 L1 L2 4 L1 V.35 L2 TX RX STAT US G101398 104 3 Secure the Remote Gateway 9150 unit to the rack with nuts and bolts. 4 Continue with “Connecting the Remote Gateway 9150 unit” on page 105 when you are satisfied that the Remote Gateway 9150 unit is securely installed.
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January 2005 Installing the Remote Gateway 9150 unit Connecting the Remote Gateway 9150 unit When you establish the cabling connections, you are connecting the Remote Gateway 9150 unit to the: ! power source ! telephones and ISDN BRI trunks Note: If you are connecting the Remote Gateway 9150 unit to a Meridian 1 PBX in-building cross-connect system, you need a QCBIX1A BIX block.
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Installing the Remote Gateway 9150 unit Standard 3.1 — The analog device must be located no farther than 307.7 meters (1000 feet) from the Remote Gateway 9150 unit. ! Ethernet cable If you are connecting the Remote Gateway 9150 unit to a hub, you need a standard CAT5 un-shielded twisted-pair (UTP) straight-through Ethernet cable. The cable must be no longer than 100 meters (325 feet) in length.
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January 2005 Installing the Remote Gateway 9150 unit Remote Gateway 9150 unit connection panel The following diagram shows the connectors on the back panel of the Remote Gateway 9150 unit: TELC O1 ETH ERN ET TEL CO 2 P OW ER ADM Telco 1 Ethernet Telco 2 Power IN Admin G101535 Note: If you want to connect the Remote Gateway 9150 unit to an uninterruptible power supply (UPS), ensure the UPS has a minimum of 100 Watts available.
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Installing the Remote Gateway 9150 unit Standard 3.
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January 2005 Installing the Remote Gateway 9150 unit Connecting the Remote Gateway 9150 unit to the network WARNING Risk of electric shock or damage to equipment .W To reduce the risk of electric shock to yourself or damage to the Remote Gateway 9150 unit, ensure that the power source to the unit is turned off until the Telco 1 and Telco 2 connections have been completed.
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Installing the Remote Gateway 9150 unit 6 Standard 3.1 Connect the ADMIN connector on the Remote Gateway 9150 unit to the administration PC as follows: a. Connect the male 9-pin connector of the supplied RS-232 serial cable to the ADMIN connector on the Remote Gateway 9150 unit. Note: You may need to provide an RS-232 adapter if the available RS-232 port on your PC does not match the connector on the serial cable. b. Connect the other end to an available COM port on the PC.
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January 2005 Installing the Remote Gateway 9150 unit Powering up the Remote Gateway 9150 unit As soon as you connect the Remote Gateway 9150 unit to the power source, the unit begins to power up. Note: If you are connecting a Remote Gateway 9150 unit to a UPS (uninterruptible power supply), ensure that the UPS has a minimum of 100 Watts available. During power up, the following events occur: ! The Remote Gateway 9150 unit performs a self-test that verifies all critical functionality.
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Installing the Remote Gateway 9150 unit Standard 3.1 LED indicator test sequence The following diagram shows the LED indicators on the front panel: POW ER ETH ERN ET TX RX COLL 1 L1 L2 MOD 2 ULE L1 L2 3 L1 L2 4 L1 V.35 L2 TX RX Power Ethernet Modules V.35 Rem STA ote G TUS atew ay 91 50 Status Note: The V.35 LED indicators are present but are not functional. G101402 During the power-up cycle, the LED indicators behave as follows: 1. All LED indicators light for about 15 seconds.
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January 2005 Installing the Remote Gateway 9150 unit Installing the Configuration Manager software Use the Configuration Manager software to configure and administer the Remote Gateway 9150 unit. This software is located on the CD-ROM provided in the package. You must install this software on the administration PC to configure and administer the Remote Gateway 9150 unit and the Remote Gateway 9100 Series system.
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Installing the Remote Gateway 9150 unit 3 Standard 3.1 Click on the Next button, and then follow the screen prompts. Result: Once the software has been installed successfully, the InstallShield Wizard Completed screen displays, similar to the following: 4 Click on the Finish button. Result: The InstallShield closes.
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January 2005 Installing the Remote Gateway 9150 unit Using the Configuration Wizard to perform initial configuration The Configuration Wizard option in Configuration Manager allows you to configure the minimum information needed for establishing communications between the Remote Gateway 9150 unit and the RLC at the host site. The Configuration Wizard does not provide all the configuration settings that are available in Configuration Manager.
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Installing the Remote Gateway 9150 unit Standard 3.1 Starting Configuration Manager To start Configuration Manager: 1 Click on Start → Programs → Remote Gateway 9100 Series → Configuration Manager. Result: Configuration Manager opens and displays the Local User Authentication dialog box, similar to the following, prompting you for the login name and password: 2 Enter admin into the Login Name field. 3 Enter root into the Password field. 4 Click on the OK button.
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January 2005 6 Installing the Remote Gateway 9150 unit Do one of the following: IF you want to perform an offline configuration, THEN a Choose View → Device Type → 9150. b Continue with “Performing configuration with the Configuration Wizard” on page 119. online configuration, continue with “Establishing a serial connection” below. Establishing a serial connection To establish a serial connection: 1 From the Menu Bar, choose Connect → Logon Unit → Serial.
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Installing the Remote Gateway 9150 unit 5 Standard 3.1 Click on the OK button. Result: Configuration Manager initiates a connection attempt and displays the following message: Trying Connection IF the logon attempt THEN fails, the following message displays: 10060 SERIAL CONNECTION FAILED Check the serial connection and ensure it is good. Then, go back to step 1. is successful, the User Logged In dialog box displays. Click on the OK button.
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January 2005 Installing the Remote Gateway 9150 unit IF the logon attempt THEN successful, (continued) The following messages, similar to the following, display above the progress bar at the bottom of the dialog box: ! Reading Hardware Information ! Reading DSP Load Data ! Reading Configuration Data These messages indicate that Configuration Manager is obtaining the unit’s configuration information from Flash memory. Click on the Close button.
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Installing the Remote Gateway 9150 unit 2 Standard 3.1 After reviewing the message, click on the Next button. Result: The Configuration Wizard screen displays, similar to the following: Ensure that the Device field shows 9150. 3 Verify that the Currently Logged in Device drop down box shows 9150. If it does not show 9150, select 9150 from the drop down list. 4 Click on the Next button. Result: The Local Unit Configuration dialog box displays. A completed example is shown on page 122.
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January 2005 Installing the Remote Gateway 9150 unit Field Description Enter a node name that identifies the unit Enter a name that uniquely identifies the Remote Gateway 9150 unit you are configuring. Enter the local IP Address of the unit Enter the IP address assigned to the Remote Gateway 9150 unit. Note: If you do not have a valid IP address, enter the sample IP address: 10.1.1.2. Enter the Local IP Mask of the unit Enter the subnet mask.
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Installing the Remote Gateway 9150 unit Standard 3.1 The following is a completed example: The IP information allows you to administer the Remote Gateway 9150 unit from any location on the network. 6 Click on the Next button. Result: The Set the Configuration for the Remote Unit dialog box displays. A completed example is shown on page 124. 7 Complete the fields on this dialog box as described in the following table: Field Description Set the Unit ID of the RLC to Enter the RLC’s unit ID.
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January 2005 Installing the Remote Gateway 9150 unit Field Wish to Enable PSTN Connection to Remote Description ! Click on the Yes option button to enable the PSTN connection to the RLC. Then enter the telephone number that must be dialed to connect to the RLC. The telephone number can include the following digits or characters: 0 through 9, #, *, comma (,), period (.), and dash (-). Wish to configure Multiple 9150 Ports ! Caller ID separator: “.
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Installing the Remote Gateway 9150 unit Standard 3.1 The following is a completed example: Click on the Yes option button to allow voice calls over IP, then enter the RLC’s IP address. Click on the Yes option button to allow voice calls over the PSTN, then enter the RLC’s phone number. Click on the Yes option button to automatically assign Remote Gateway 9150 unit ports to RLC ports, then enter the information as described previously. 8 Click on the Next button.
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January 2005 Installing the Remote Gateway 9150 unit Field Description Select the Switch Type Select the type of switch used by your ISDN service provider. Select the ISDN Line Type Select the ISDN variant used in your country. Enter the PSTN Number (B channel 1 and B channel 2) Enter the telephone number provided by your ISDN service provider for this B-channel.
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Installing the Remote Gateway 9150 unit Standard 3.1 10 Repeat step 9 for each ISDN BRI module you want to configure. 11 Click on the Next button.
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January 2005 12 Installing the Remote Gateway 9150 unit Do one of the following: IF you are performing an THEN offline configuration, 1 Click on the Save to File button. Result: Configuration Manager prompts you to specify the directory path and file name for the configuration file. 2 Specify the directory path and file name for this configuration. Note: The file name automatically defaults with the name you entered as the node name. 3 Ensure the Files of type field shows Text File(*.TXT).
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Installing the Remote Gateway 9150 unit Standard 3.1 IF you are performing an THEN online configuration, 1 Click on the Save to Flash button. Result: Configuration Manager writes the information entered to the Flash memory of the Remote Gateway 9150 unit you are configuring. If successful, Configuration Manager displays the following message: Data Sent Successfully Note: Nortel recommends that you also save the configuration to a file. 2 Restart the Remote Gateway 9150 unit.
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January 2005 Installing the Remote Gateway 9150 unit Testing the network connections After you have installed the hardware and performed initial configuration, use the following methods to test the network connectivity: ! Test the Ethernet connection between the administration PC and the Remote Gateway 9150 unit. To perform this test, the following must be true: — You must be physically connected to the network. — You must be logged on to Configuration Manager.
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Installing the Remote Gateway 9150 unit 4 Standard 3.1 Press the local call appearance key to go off hook. Did you receive a dial tone? If yes, then the connection path between the Remote Gateway 9150 unit and the digital telephone is working. 5 Initiate an outgoing call through the PSTN. Did the call proceed as expected? If yes, then the ISDN BRI lines to the PSTN are working.
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January 2005 5 6 7 Installing the Remote Gateway 9150 unit Work with the administrator at the host PBX site to ensure that ! the RLC is enabled and working in its PBX slot (restart the RLC, if necessary) ! the configuration of the IP address, telephone number, and security ID on the RLC port are correct (if these items are used) Verify that both the telecom and data networks are routing voice calls as expected (that is, calls are not being blocked in any way).
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Installing the Remote Gateway 9150 unit 132 Standard 3.
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Chapter 4 Using Configuration Manager In this chapter What is Configuration Manager? 134 Starting and viewing Configuration Manager 135 Configuration Manager description 137 Using online Help 144 Configuration files description 145 Working with configuration files 153 Selecting the device type for offline configuration 156 Logging on to a unit 157 Logging off of the unit 166 Using the Remote Connection command 167 Performing a system restart or shutdown 169 Closing Configuration Manag
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Using Configuration Manager Standard 3.1 What is Configuration Manager? Configuration Manager is a Windows-based software application that you install on your PC. Configuration Manager allows you to configure, administer, and upgrade the RLC. These tasks can be performed over either of the following connection types: ! 10BaseT Ethernet ! RS-232 serial Note: It is not possible to use Configuration Manager to configure a Remote Gateway 9150 unit over a modem connection.
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January 2005 Using Configuration Manager Starting and viewing Configuration Manager The Configuration Manager software application is best viewed when your monitor settings are configured as 1024 by 768 pixels using Small Fonts at 96 dpi. If you use larger fonts, some fields and buttons might be hidden. You must use the horizontal and vertical scroll bars to view the hidden fields or buttons. For instructions on changing your display settings, refer to the Windows online help on your PC.
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Using Configuration Manager 5 Standard 3.1 Click on the OK button. Result: The Local User Authentication dialog box closes. 6 7 Proceed as follows: To perform an refer to online configuration, “Logging on to a unit” on page 157. offline configuration, “Selecting the device type for offline configuration” on page 156. To view the system tree, click on the plus sign (+) beside Configuration Manager in the left pane.
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January 2005 Using Configuration Manager Configuration Manager description This section describes each part of the Configuration Manager screens. Parts of the Configuration Manager screen The Configuration Manager is divided into three parts— a menu and two panes. ! The menu across the top of the screen lists various administrative tasks you can perform. These tasks are common to all Remote Gateway 9100 Series units. ! The pane on the left lists the property sheets you can work with.
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Using Configuration Manager Standard 3.1 System tree The left pane of the Configuration Manager lists property sheets you can work with. To view a list of all the property sheets associated with a system, click on the plus sign (+) to expand the list. (To hide the list, click on the minus sign [-].
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January 2005 Using Configuration Manager Property sheets When you are logged on to a particular Remote Gateway 9100 Series unit (that is, a Remote Gateway 9150 unit or RLC), Configuration Manager displays a system tree specific to the logged-on unit. When you click an item in the system tree, the associated property sheet displays in the right pane. For instructions on selecting a device type when not logged on, refer to “Selecting the device type for offline configuration” on page 156.
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Using Configuration Manager Standard 3.1 Check boxes Fields that contain a blank box beside them are called check boxes. These check boxes are used to enable or disable the feature associated with that field. To enable the feature, click on the check box. A check mark displays. When you click on the check box again, the check box clears (thereby disabling the feature). Option buttons Some fields have multiple options. There is a circle beside each option that is called an option button.
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January 2005 Using Configuration Manager Scroll boxes Boxes that contain data with up and down arrows beside them are called scroll boxes. When you click on the data, and then the up arrow, the selected data increases in value. When you click on the down arrow, the selected data decreases in value. You can also change the data by manually entering it. To do so, highlight the data you want to change, and then type over it.
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Using Configuration Manager Standard 3.1 Scroll bars If your monitor’s display settings are configured so that not all the information can be displayed at once, horizontal and vertical scroll bars might display in Configuration Manager. Some fields and buttons might be hidden. An example is shown on the next page. The Configuration Manager software application is best viewed when your monitor settings are configured as 1024 by 768 pixels using Small Fonts at 96 dpi.
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January 2005 Using Configuration Manager Command buttons The following buttons display on every property sheet listed in the first level of the 9150 Configuration Manager system tree (left pane): ! OK Click on this button to accept any changes you have made to the displayed property sheet. This command stores these values in a temporary file on your PC until you are ready to update the unit’s Flash memory. For more details, refer to “OK” on page 148.
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Using Configuration Manager Standard 3.1 Using online Help While using Configuration Manager, you might have questions about what certain boxes and buttons do, as well as how to complete certain tasks. Online Help provides brief answers to such questions. To access Help: 1 Use one of the following methods: ! 2 144 Method 1: Click on the Help button to get information concerning the active property sheet. ! Method 2: From the Menu Bar, choose Help → Help Topics.
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January 2005 Using Configuration Manager Configuration files description This section describes configuration files and the ways that you can work with them. Configuration Manager: File operations diagram The following diagram shows how configuration information is stored. A detailed description of each file type and operation follows. Remote Gateway 9100 Series folder Backup and restore operations Download (.TXT) configuration file 1 configuration file 2 RLC or unit at remote site Upload (.
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Using Configuration Manager Standard 3.1 Types of files You can work with three types of files in Configuration Manager. Each file is identified by one of the file name extensions described in the following table: File name File type When it is created and used event.dat Log file The log (event.
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January 2005 Using Configuration Manager File name File type When it is created and used *.txt (continued) Text To view or make changes to the text file (while in online or offline mode), do one of the following to open the file: ! ! ! Click on the Open button while running the Configuration Wizard. Choose File → Open from the Menu Bar while running Configuration Manager. Choose Upload/Download → Upload Configuration from the Menu Bar to load the configuration file to the unit’s buffer.
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Using Configuration Manager Standard 3.1 Configuration Manager: File operations description The following table describes each operation shown in the “Configuration Manager: File operations diagram” on page 145. Operation Description OK When you click on the OK button, the following occurs: ! Configuration Manager checks any changes you made for errors that, if found, produce an error dialog box.
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January 2005 Using Configuration Manager Operation Description File → Save As When you choose File → Save As from the Menu Bar, Configuration Manager saves the unit’s configuration to a file on your PC. You must specify the file name and directory location. After saving the file, you can open and modify it at a later time. Notes: Send ! Configuration Manager saves the file as a text (.txt) file.
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Using Configuration Manager Standard 3.1 Operation Description Retrieve When you click on the Retrieve button on a property sheet, the configuration stored in the buffer of the unit that you are connected to (the latest configuration information) displays in Configuration Manager.
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January 2005 Using Configuration Manager Operation Description Upload Configuration When you choose Upload/Download → Upload Configuration from the Configuration Manager menu, the configuration file you specify is uploaded and written to the buffer on the active unit. Use this option if you need to restore or replace an entire configuration. You must perform a Save to Flash from the Upload/ Download Menu to save the changes in the unit’s Flash memory.
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Using Configuration Manager Standard 3.1 Operation Description Download Configuration When you choose Upload/Download → Download Configuration from the Menu Bar, Configuration Manager saves the configuration stored on the logged-on unit to a file on the PC. Use this option if you want to create a backup of the unit’s configuration. Notes: 152 ! The downloaded file is saved as a text file (.txt). ! The download operation does not affect the event.dat file on the PC.
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January 2005 Using Configuration Manager Working with configuration files This section explains how to: ! create a configuration file (refer to page 154) ! open a configuration file in Configuration Manager (refer to page 154) ! perform a configuration upload (refer to page 155) ! perform a configuration download (refer to page 155) When to use the Configuration Manager file operations You can use When you are OK, File → Open, and working in offline mode File → Save As or connected and logged on
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Using Configuration Manager Standard 3.1 Creating a configuration file on the PC To create a configuration file on the PC: 1 Start Configuration Manager. 2 Make the required changes on each property sheet. Note: You do not have to be logged on to a unit to make configuration changes. When you are not logged on to a unit, you can perform an offline configuration. 3 From the Menu Bar, choose File → Save As. Result: The Save As dialog box displays. 4 Enter a descriptive name for the file.
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January 2005 6 Using Configuration Manager Select the file, and then click on the Open button. Result: The contents of the configuration file are loaded into Configuration Manager. 7 View the configuration details by clicking on each item in the system tree to display the associated property sheet. 8 Make changes as necessary, complete the following actions: a. Save the file by choosing File → Save from the Menu Bar. If you want to change the file name, choose File → Save As from the Menu Bar. b.
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Using Configuration Manager Standard 3.1 Selecting the device type for offline configuration If you are not logged on to a Remote Gateway 9100 Series unit (that is, an RLC or a Remote Gateway 9150 unit), then you must select the device type you want to work with. Configuration Manager reorganizes the system tree with the property sheets associated with that device type.
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January 2005 Using Configuration Manager Logging on to a unit If you want to update the Flash memory on a unit as you make configuration changes, or view statistics and logs, you must log on to the unit. Each unit has its own administration ID and password.
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Using Configuration Manager Standard 3.1 Auto logoff If the connection remains open with no activity for 15 minutes, then Configuration Manager automatically logs off the connection and the Session Timed Out message displays. This helps to secure the configuration in the event that you walk away from the administration PC while logged on to a unit. Logging on to a unit using the connection history 1 From the Menu Bar, choose Connect → XXX.XXX.XXX.XXX (IP address of the unit you want to log on to).
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January 2005 5 Using Configuration Manager Configuration Manager initiates a connection attempt. The Connection Status message box displays. It is similar to the following: Note: The connection speed can be too fast for this message to be seen in a successful logon attempt. If you do not enter any logon information, after two minutes Configuration Manager displays a reminder dialog box similar to the following: Click on the OK button to return to Step 2 on page 158.
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Using Configuration Manager Standard 3.1 IF the logon attempt is successful, THEN the User Logged In dialog box displays. Click on the OK button. Result: The Startup Information dialog box displays.
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January 2005 Using Configuration Manager Logging on to a unit using Telnet To log on to a unit using Telnet: 1 From the Menu Bar, choose Connect → Logon Unit → Telnet. Result: The Telnet Configuration dialog box displays, similar to the following: 2 Enter the IP Address of the unit you want to connect to. 3 Click on the OK button.
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Using Configuration Manager 6 Standard 3.1 Click on the OK button. Result: Configuration Manager initiates a connection attempt. The Connection Status message box displays. It is similar to the following: Note: The connection speed can be too fast for this message to be seen in a successful logon attempt. If you do not enter any logon information, after two minutes Configuration Manager displays a reminder dialog box similar to the following: Click on the OK button to return to Step 4 on page 161.
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January 2005 Using Configuration Manager IF the logon attempt is successful, THEN the User Logged In dialog box displays. Click on the OK button. Result: The Startup Information dialog box displays.
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Using Configuration Manager Standard 3.1 Logging on to a unit using the serial port To log on to a unit using the serial port: 1 From the Menu Bar, choose Connect → Logon Unit → Serial. Result: The Serial Port Configuration dialog box displays, similar to the following: 2 Enter the COM port number the unit is connected to in the Port Number field. 3 Click on the OK button.
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January 2005 6 Using Configuration Manager Click on the OK button. Result: The connection attempt is initiated. The following message might display: Trying to Connect via Serial Port IF the logon attempt THEN fails, the following message displays: SERIAL CONNECTION FAILED Check the serial port connection and ensure it is good. Then, go back to step 1. is successful, the User Logged In dialog box displays. Click on the OK button. Result: The Startup Information dialog box displays.
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Using Configuration Manager Standard 3.1 Logging off of the unit When you are finished using Configuration Manager to make configuration changes, or to view logs and statistics, log off of the unit. Logging off secures the unit’s configuration. To log off of a unit: 1 From the Menu Bar, choose Connect → Logoff Unit. Result: The Log off dialog box displays, similar to the following: 2 Click on the Yes button.
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January 2005 Using Configuration Manager Using the Remote Connection command Use the Remote Connection command to log on to multiple Remote Gateway 9100 Series units during a single Configuration Manager session. Note: Configuration Manager does not allow multiple users to log on to the same Remote Gateway 9100 Series unit simultaneously.
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Using Configuration Manager 3 Standard 3.1 Do one of the following: ! Enter the IP address of the unit that you want to connect to in the IP Address fields. Note: This option is available when you are logged on to any Remote Gateway 9100 Series unit. ! Enter the unit ID of the unit that you want to connect to in the Unit ID field. Note: This option is only available when you are logged on to an RLC.
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January 2005 Using Configuration Manager Performing a system restart or shutdown Configuration Manager allows you to perform a controlled system restart or shutdown. When to perform a restart or shutdown Each time that you make a configuration change, perform a Save to Flash. You must also restart the unit if Configuration Manager prompts you to do so. Note: When you save configuration changes to Flash, the system suspends new call processing for approximately 30 seconds.
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Using Configuration Manager Standard 3.1 The status continues to show Online. When the system restart is complete, a dialog box displays informing you that the system restart was successful, and that you are logged off, similar to the following: 3 Click on the OK button. Result: Configuration Manager prompts you to log back on using the previous connection method (Serial or Telnet). Performing a system shutdown ATTENTION Do not perform this procedure if you do not have physical access to the unit.
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January 2005 Using Configuration Manager Closing Configuration Manager When you have completed all the configuration modifications you want to make, or are done viewing unit logs and statistics, log off and close the Configuration Manager application. This secures the configuration, preventing others from accessing it if you walk away from the administration PC while logged on to a unit.
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Using Configuration Manager Standard 3.1 Uninstalling the Configuration Manager software To remove the Configuration Manager software from your administration PC: 1 Choose Start → Settings → Control Panel. 2 Double-click on the Add/Remove Programs icon. 3 Select Remote Gateway 9100 Series from the list, and then click on the Remove button. Result: The Add/Remove Programs dialog box displays, similar to the following: 4 Click on the Yes button.
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Chapter 5 Configuring the Remote Gateway 9150 unit In this chapter 9150 System configuration 174 International tones support 186 IP configuration 192 RLC connection configuration 198 9150 port configuration 207 BRI configuration 225 Trunk group configuration 232 DSP configuration 239 Auto upgrade configuration 243 Syslog configuration 247 Station configuration 250 Remote Gateway 9150 Installation and Administration Guide 173
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Configuring the Remote Gateway 9150 unit Standard 3.1 9150 System configuration This section describes the settings that apply to the system rather than to the RLC port or Remote Gateway 9150 trunks or stations.
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January 2005 Configuring the Remote Gateway 9150 unit NLP The Non-Linear Processor (NLP) works with the Remote Gateway 9100 Series echo canceller to reduce echo. Echo occurs in a telephone call when the transmitted signal reflects and is received by the transmitting device. To cancel the echo, the Remote Gateway 9100 Series system monitors the audio stream looking for echo. When echo is identified it is digitally (mathematically) removed.
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Configuring the Remote Gateway 9150 unit Standard 3.1 Emergency service programmability The Remote Gateway 9150 unit can serve the emergency needs of telephones in multiple locations having different dialing plans. To access the Emergency Activation Code dialog box, click on the Emergency Feature button. You can configure up to three separate numbers to reach local emergency services regardless of which call appearance key you use to dial the number.
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January 2005 3 Configuring the Remote Gateway 9150 unit To update the Remote Gateway 9150 unit with the new information, click on the Send button. IF you are THEN logged on to the Remote Gateway 9150 unit, the changes are written into the Remote Gateway 9150 unit’s buffer. not logged on to the Remote Gateway 9150 unit, To save the changes in Flash memory, choose Upload/Download → Save to Flash from the Menu Bar.
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Configuring the Remote Gateway 9150 unit Standard 3.1 9150 System Configuration field descriptions Field Description Unit ID Enter a unique number from 1 through 20 to identify this Remote Gateway 9150 unit and differentiate it between the RLC and all remote units connected to the same RLC. Note: This is the same number that you enter in the Unit ID field of the RLC's Remote Connection Configuration property sheet for this Remote Gateway 9150 unit. The default is 1. Node Name Enter your site name.
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January 2005 Field NLP Configuring the Remote Gateway 9150 unit Description ! Click in the Enable checkbox to enable non-linear processing, or echo cancellation. The default is selected. ! Click on the Less Aggressive option button if you choose to enable the NLP and echo is a significant problem on calls supported by your Remote Gateway 9100 Series unit.
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Configuring the Remote Gateway 9150 unit Standard 3.1 Field Description Emergency Feature Click on the Emergency Feature button to configure emergency activation codes. Result: The Emergency Activation Code dialog box displays. ! Emergency Code Enter the number that the user must dial to tell the PBX to send to the CO the emergency service telephone number in the Dialed Number field immediately to the right. The first default is 911. Subsequent defaults are NC (Not Configured).
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January 2005 Configuring the Remote Gateway 9150 unit Field Description Enable PBX Alarms Click on the Enable PBX Alarms checkbox if you want the Remote Gateway 9150 unit to notify the host PBX to produce alarms and alerts. If you don't want the Remote Gateway 9150 unit to notify the host PBX to produce alarms and alerts, ensure that the Enable PBX Alarms checkbox is not selected. Refer to “Display logs” on page 412 to determine which alarms and alerts the PBX generates.
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Configuring the Remote Gateway 9150 unit Field Standard 3.1 Description SPRE Codes: Registration Enter the SPRE code that allows a multi-user or port- sharing participant to begin a session, or accept the default code. The default is #97. Note: The SPRE code is automatically prefixed with a pound sign (#). This means users must dial # before the SPRE code when registering for a port.
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January 2005 Configuring the Remote Gateway 9150 unit Field Description Trunk support Choose 56K if you know that your Remote Gateway 9150 unit is in a PSTN network that can only transport at 56 Kbps. Choose 64K if you know that your Remote Gateway 9150 unit is in a PSTN network that can only transport at 64 Kbps. Choose Dynamic if you know that your Remote Gateway 9150 unit is in a PSTN network that supports speeds that vary from 64 Kbps to 56 Kbps.
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Configuring the Remote Gateway 9150 unit Field Local SwitchOver Standard 3.1 Description ! Click on the Enable option button to automatically route the voice path for local station-to-station calls (calls from one Remote Gateway 9150 station to another station on the same Remote Gateway 9150 unit) through the Remote Gateway 9150 unit when such calls are made on the host calling key. The signaling data is routed through the host PBX.
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January 2005 Configuring the Remote Gateway 9150 unit Field Description Companding Algorithm A Companding Algorithm, or coding law, is a PCM standard for encoding an analog voice signal into a digital bit stream. There are two main coding laws in common use around the world, A-law and µ-law (Mu-law). A-law is the standard in Europe and most areas outside of North American influence, while the North American and Japanese standard is Mu-law.
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Configuring the Remote Gateway 9150 unit Standard 3.1 International tones support International Tones support allows users to integrate Remote Gateway 9100 Series seamlessly into their existing telecommunications networks in countries that use tones different from North American tones, which are the defaults. Determine existing tone configurations for each field in the International Tone Support dialog box by accessing LD 56 through the switch administration terminal.
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January 2005 Configuring the Remote Gateway 9150 unit In the following example there are three different values for XCAD. Collect the LD 56 WCAD details for each different XCAD value. >ld 56 REQ prt TYPE FCAD for XCAD 0 WCAD 0 CDNC 00000 00000 00000 00000 00000 00000 00000 00000 0000 00000 END OFF WTON NO REQ prt WCAD 30 CDNC 100 50 00000 … END REPT CYCS 1 WTON NO REQ prt WCAD 32 CDNC 102 102 205 819 00000 …. END REPT CYCS 1 2 WTON NO Note the values printed for CDNC, END, and CYCS.
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Configuring the Remote Gateway 9150 unit Standard 3.1 International Tones Support property sheet Configuring International Tones To configure International Tones: 1 Click on the International Tones button in the 9150 System Configuration property sheet. 2 Complete the fields as described in “International Tones field descriptions” on page 189. 3 Click on the OK button to save the information in the temporary work file.
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January 2005 Configuring the Remote Gateway 9150 unit International Tones field descriptions Field Description Tone Type Tones inform users as to call status. Select the tone that you want to configure. Valid options are DIAL, RGBK, BUSY, and OVFL. DIAL – Dial tone signifies that the telephone is ready to receive dialed digits. RGBK – Ringback signifies that the dialed line is ringing. BUSY – Busy signal signifies that the dialed line is not ready to receive calls.
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Configuring the Remote Gateway 9150 unit Standard 3.1 Field Description No of Cycles Enter the number of cycles that you want in the tone type you selected. Two fields in the Cadence Time field become active for each cycle you request. That is, they are no longer dimmed. The boxes turn white, signifying that you can enter information into that box. For example, if you choose 1 cycle, two boxes turn white. If you choose 3 cycles, six boxes turn white, and so on. Valid options are 1, 2, 3, and 4.
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January 2005 Field Configuring the Remote Gateway 9150 unit Description Cadence Time (continued) For 128 ms cadence increments: 2000/128 = 15.625 = 16 16 * 128 = 2048 multiple of 5 closest to 2048 = 2050 2050 / 5 = 410 The shortcut is dividing the time by 5 (2000 ms / 5 = 400). To reverse the calculation, multiply the CDNC number by 5 (410 * 5 = 2050, 403 * 5 = 2015). This removes the need to know the actual software cadence increment value.
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Configuring the Remote Gateway 9150 unit Standard 3.1 IP configuration This section explains how to enter the IP address, subnet mask, and default gateway for the Remote Gateway 9150 unit. Note: Even if you plan to route calls over the PSTN only, you must assign an IP address and gateway to the Remote Gateway 9150 unit and RLC to allow remote administration.
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January 2005 Configuring the Remote Gateway 9150 unit Configuring the IP addresses To configure the IP addresses: 1 Complete the fields as described in “IP Configuration field descriptions” on page 193. 2 Click on the OK button. Result: Configuration Manager writes the changes to a temporary file on the administration PC. 3 Click on the Send button to update the Remote Gateway 9150 unit with the new information. Notes: a.
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Configuring the Remote Gateway 9150 unit Standard 3.1 Field Description DiffServ CodePoint This setting modifies the IP Header and is applicable across the entire WAN. If enabled, this feature allows you to set the DiffServ CodePoint value. Refer to the "DiffServ CodePoint: Value" for a list of values. ! Click on the Enable option button if you want to allow prioritization of voice packets sent from this Remote Gateway 9150 unit over WAN portions of the network.
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January 2005 Configuring the Remote Gateway 9150 unit Field Description 802.1Q Mapping This setting inserts an additional tag at the Media Access Control (MAC) layer of IEEE 802.3 and therefore ends at the first router. Refer to RFC 2474. ! Click on the Enable option button if you want to allow prioritization of voice packets sent from this Remote Gateway 9150 unit over LAN portions of the network.
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Configuring the Remote Gateway 9150 unit Standard 3.1 Field Description Full Duplex Ethernet This setting configures Ethernet support on the Remote Gateway 9150 unit vintages AD, BD, CD, and later to allow simultaneous transmission and reception of Ethernet packets. When you enable full-duplex Ethernet, you must also set the corresponding port on the connected switch, hub, or router to 10 FULL Duplex.
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January 2005 Configuring the Remote Gateway 9150 unit Prioritizing voice traffic over shared networks Prioritizing voice traffic on shared networks can improve QoS on LAN and WAN segments of the network that support prioritization. Achieving the desired QoS through prioritization over LAN connections requires you to enable 802.1Q Mapping. Achieving the desired QoS through prioritization over WAN connections requires you to enable the DiffServ CodePoint. For more information on DiffServ, 802.
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Configuring the Remote Gateway 9150 unit Standard 3.1 RLC connection configuration This section describes how to configure information needed by the Remote Gateway 9150 unit to establish connections with the RLC on the host PBX.
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January 2005 Configuring the Remote Gateway 9150 unit Configuring the RLC connection information To configure the RLC connection information: 1 Complete the fields as described in “RLC Connection Configuration field descriptions” on page 203. 2 Click on the OK button Result: Configuration Manager writes the changes to a temporary file on the administration PC. 3 Click on the Send button to update the Remote Gateway 9150 unit with the new information.
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Configuring the Remote Gateway 9150 unit Standard 3.1 Configuring the PSTN number To configure the PSTN number: 1 Enable the PSTN Connection option. 2 Enter the telephone that the Remote Gateway 9150 unit will dial to connect to the RLC in the PSTN Number to Connect to RLC field. 3 Click on the OK button Result: Configuration Manager writes the changes to a temporary file on the administration PC. 4 Click on the Send button to update the Remote Gateway 9150 unit with the new information.
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January 2005 Configuring the Remote Gateway 9150 unit Configuring the security level To configure the security level: 1 2 Select one of the following security level settings from the Security Level list box: ! No Security ! Caller ID ! Provision ID If you selected Caller ID or Provision ID security levels, do one of the following: IF you selected THEN Caller ID, click on the CallerID button. Result: The List of Caller IDs dialog box displays.
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Configuring the Remote Gateway 9150 unit Standard 3.1 IF you selected THEN Provision ID, the Security ID fields are enabled. Do the following: ! Enter the RLC’s security identifier (must be a 10 digit password) in the Inbound Security ID field. ! Enter the Remote Gateway 9150 unit’s security identifier (must be a 10 digit password) in the Outbound Security ID field. Note: You must configure the same security identifiers in reverse on the RLC port associated with this Remote Gateway 9150 unit.
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January 2005 Configuring the Remote Gateway 9150 unit RLC Connection Configuration field descriptions Field Description Unit ID The RLC’s non-configurable Unit ID is 254. IP Connection ! Click on the Enable option button if you want to route calls over your IP network. ! Click on the Disable option button if you do not want to route calls over your IP network. The default is Disable. PSTN Connection Click on the Enable option button if you want to route calls over the PSTN.
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Configuring the Remote Gateway 9150 unit Field IP Signaling Standard 3.1 Description ! Click on the Permanent option button if you want the signaling link to the Remote Unit to never close. Note: This is useful in times when the Remote unit is behind a NAT router. ! Click on the On Demand option button if you want the signaling link to close once there are no active calls between the RLC and the Remote unit. The default is On Demand.
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January 2005 Configuring the Remote Gateway 9150 unit Field Description Security Level Select the security level that you want to assign to the Remote Gateway 9150 unit according to the following table: Level Description No Security When set to security level 1, the Remote Gateway 9150 permits all incoming calls regardless of source. Note: No security is the default security level. Caller ID When you select Caller ID, you can define the valid Caller IDs that the Remote Gateway 9150 can receive.
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Configuring the Remote Gateway 9150 unit Standard 3.1 Field Description Security Id: Inbound Security ID If you selected Provision ID as the security level, enter the Security ID for incoming calls. This ID must be a 10-digit password. The Remote Gateway 9150 unit compares the security ID of the incoming call to the Inbound Security ID that is configured in this field. If the security IDs do not match, the Remote Gateway 9150 unit rejects the call.
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January 2005 Configuring the Remote Gateway 9150 unit 9150 port configuration To place and receive calls, you must use Configuration Manager to configure each station (telephone or other device such as a fax machine) in your office. Note: To ensure that digital telephones, ATAs, and MCAs operate as expected, you must specify the Phone Type when configuring a station as Local or Remote.
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Configuring the Remote Gateway 9150 unit Standard 3.1 Configuring stations To configure stations: 1 Locate the port that you want to configure by clicking on the appropriate port range tab, and then scrolling down the list. The following table describes port number ranges and how they can be configured: Ports Can be assigned to 0–15 and 32–47 digital telephones. Note: The associated ports on the host PBX must be configured with voice capability. 16–31 and 48–63 stations equipped with ATAs or MCAs.
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January 2005 Configuring the Remote Gateway 9150 unit Notes: 4 ! Generally, choosing matching Remote Gateway 9150 and RLC port numbers simplifies configuration and administration. ! If the station is equipped with an MCA or ATA for data transmission, the RLC port must be configured on the host PBX with data capability. If you selected Local or Local & Remote, click on the Configure button for the port you are configuring. Result: The Local Profile Configuration dialog box displays.
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Configuring the Remote Gateway 9150 unit Standard 3.1 Local Profile Configuration field descriptions Field Description CPND Enter the Calling Party Name Display (CPND) for the user assigned to the station. The default is NC (Not Configured). DN Enter the user’s local extension number. Note: If Auto DN Discovery is enabled on the RLC, then this field is configured to be the same DN as the primary DN configured on the host PBX for this station.
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January 2005 Field Bridge Port Configuring the Remote Gateway 9150 unit Description ! Click on the Enable option button to give inbound PSTN calls access to certain PBX features. ! Click on the Disable option button if you want to support a telephone on this port. The default is Disable. Notes: Forward Busy/No Answer ! When configuring Local-only ports on a Remote Gateway 9150 unit, the Bridge Port setting is not available.
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Configuring the Remote Gateway 9150 unit Standard 3.1 Field Description Forward Busy/No Answer: Transfer to DN Enter the DN where calls to this station are to be transferred if not answered before the configured number of rings. Note: This DN may be for a voicemail service or the DN of another station. You must Enable Forward Busy/No Answer to configure this setting. Disabled Outbound Click on the Not Configured checkbox to enable these fields.
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January 2005 Configuring the Remote Gateway 9150 unit Field Description Optional Feature Keys If you configured the port as Local, click on the Optional Feature Keys button to assign local features to specific keys. Result: The Key Feature Configuration dialog box displays. Note: Ensure that the selected key does not already have a feature assigned to it through the PBX. ! Key Feature Select the name of the feature you want to configure on this key.
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Configuring the Remote Gateway 9150 unit Standard 3.1 Bridge Ports Bridge Ports provide integration between the host PBX dialing plan and the Remote Gateway 9150 unit local dialing plan. To determine the correct Bridge Port configuration for your particular Remote Gateway 9100 Series network, you must first consider the resource usage of both the Remote Gateway 9150 unit and RLC.
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January 2005 Configuring the Remote Gateway 9150 unit Configuration scenarios The following configuration scenarios show options for enabling conference and voice mail functionality at remote locations through Remote Gateway 9100 Series’ Bridge Port feature. Local inbound calls ring on digital telephone sets connected to a Remote Gateway 9150 unit and can be forwarded or conferenced to the host PBX through the following configuration: 1 Configure and enable DN Discovery on the RLC.
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Configuring the Remote Gateway 9150 unit Standard 3.1 Scenario 1 1 BRI circuits alert local key L2000 on reception telephone PSTN caller gets voice mail greeting from mailbox 5000 3 9150 Bridge Port(s) Remote Gateway 9100 Series Bandwidth Connectivity RLC Voice Mail (8000) WAN or PSTN 9150 4 Reception - DN 2000 with local key L2000, call forward-no answers to Phantom DN 5000 on PBX through Bridge Port. Telephone also has an Extended Message Waiting Key (XMWK) of 5000.
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January 2005 Configuring the Remote Gateway 9150 unit Scenario 2 1 BRI circuits alert local key L2000 on reception telephone 9150 Bridge Port(s) Remote Gateway 9100 Series Bandwidth Connectivity RLC Voice Mail (8000) WAN or PSTN 9150 4 5 2 Reception - DN 2000 with local key L2000, call forward-no answers to Phantom DN 5000 on the PBX through a Bridge Port.
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Configuring the Remote Gateway 9150 unit Standard 3.1 Scenario 3 1 BRI circuits alert local key L2000 on reception telephone PSTN caller gets voice 7 mail greeting from mailbox 3000 3 9150 Bridge Port(s) Remote Gateway 9100 Series Bandwidth Connectivity RLC Voice Mail (8000) WAN or PSTN 9150 4 5 DN 3000 host PBX Build a Phantom TN on in the PBX 2 Reception-DN 2000 with local key L2000, transfers call to DN 3000. DN 3000 does not answer the call.
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January 2005 Configuring the Remote Gateway 9150 unit Scenario 4 1 BRI circuits alert prime PBX DN 9150 telephone(s) 6 2 Remote Gateway 9100 Series Bandwidth Connectivity 9150 Bridge Port(s) RLC Voice Mail (8000) WAN or PSTN 9150 3 Tromboned call (Bridge Port uses double resources) DN 3000 4 The call is Local Configuration on the 9150 ports are set to non-PBX dialing plan DNs. PSTN caller gets voice mail greeting from users PBX DN mailbox presented to the 9150 users primary PBX DN key.
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Configuring the Remote Gateway 9150 unit Standard 3.1 ! Ensure that the DNs configured for the Remote Gateway 9150 unit’s local ports are not the same as any host PBX DNs. ! On Configuration Manager’s Trunk Group Configuration property sheet, configure the user's primary PBX DN in one of the Local DN to Alert fields. Note: This configuration provides a local presence for a Remote Gateway 9150 unit user while maintaining full usage of the host PBX voice mail resources.
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January 2005 Configuring the Remote Gateway 9150 unit Because an analog port does not have disconnect supervision, a user must place the device connected to that port on-hook to end a call. If the user does not place the device connected to the analog port on-hook to end a call, it does not ring for subsequent calls. Configuring a fax station The Remote Gateway 9150 unit provides the ability to connect and use a fax machine.
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Configuring the Remote Gateway 9150 unit Standard 3.1 Configuring the fax port To configure the fax port: 1 Locate port 64. 2 On port 64, under Port Type, click on the option button of the call processing capability the fax machine is to have: 3 ! Local: if only faxes through the local PSTN are allowed. This option enables the Configure button for this port. ! Remote: if only faxes through the host PBX are allowed. ! Local and Remote: if both local and remote faxing are allowed.
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January 2005 4 Configuring the Remote Gateway 9150 unit If you selected Local or Local & Remote, click the Configure button for the port you are configuring. Result: The Local Profile Configuration dialog box displays. 5 In the Local Features: CPND field, enter a description (for example, FAX). 6 Enter the number used to ring the fax machine in the Local Features: DN field.
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Configuring the Remote Gateway 9150 unit 10 Standard 3.1 Click on the OK button Result: Configuration Manager writes the changes to a temporary file on the administration PC. 11 Click on the Send button to update the Remote Gateway 9150 unit with the new information. Note: To save changes to the Remote Gateway 9150 unit’s Flash memory, select Upload → Save to Flash from the Menu Bar.
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January 2005 Configuring the Remote Gateway 9150 unit BRI configuration This topic shows you how to configure the BRI trunks. Refer to “Trunk group configuration” on page 232 for a detailed explanation of BRI configuration settings.
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Configuring the Remote Gateway 9150 unit Standard 3.1 Remote Gateway 9150 ISDN BRI Interface information— for Norway and Sweden only EN 60950:1992 Annex ZB, Special National conditions, Clause 6.2.1.2 states that in Norway and Sweden, supplementary insulation for a primary circuit is required between a Telecommunications Network Voltage (TNV) circuit and any circuit that has a connection to a protective earthing terminal.
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January 2005 Configuring the Remote Gateway 9150 unit Line Type Default Coding Law United Kingdom A-law Australia A-law DPNSS 1 µ-law DASS 2 µ-law Automatic TEIs (Terminal Endpoint Identifiers) BRI modules must be used in a point-to-point configuration if using automatic TEI assignments. They cannot be used in a multi-point configuration. Also, make sure that no other ISDN devices are on the line.
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Configuring the Remote Gateway 9150 unit Standard 3.1 BRI Configuration field descriptions Field Description Module # Select the number identifying the trunk interface module that you are configuring. Note: The number you select must match the module position where the module has been installed. Valid options are 4 through 7. The default is four. TEI Dropped When the layer 2 drops, the TEI also drops and must be reacquired.
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January 2005 Configuring the Remote Gateway 9150 unit Field Description ISDN Line Type Select the type of ISDN line used in your country. The line type you select determines the options available in the Switch Type drop down list box and the Automatic default coding law (Companding Algorithm) used by the ISDN BRI module being configured. To select a different coding law setting, select the Companding Algorithm on the 9150 System Configuration property sheet.
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Configuring the Remote Gateway 9150 unit Standard 3.1 Field Description Switch Type Select the type of ISDN switch used by your ISDN service provider. Valid options are Unknown, AT&T, Northern Telecom, and Siemens. The default is Unknown. Note: Obtain this information from your ISDN service provider. Status (B channel 1 and B channel 2) ! Click on the Enable option button to activate the ISDN BRI channel. ! Click on the Disable option button to deactivate the ISDN BRI channel.
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January 2005 Configuring the Remote Gateway 9150 unit Field Description PSTN Number (B channel 1 and B channel 2) Enter the full telephone number provided to you by your ISDN service provider for this B-channel. Include access codes, dialing prefix, and area code if necessary. When entering the area code, always enter it directly before the main telephone number. Do not use a hyphen (-) as a separator because hyphens are reserved for subaddressing. The default is NC (Not Configured).
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Configuring the Remote Gateway 9150 unit Standard 3.1 Trunk group configuration This section explains how to enable and create trunk groups for use with the Remote Gateway 9150 unit and how to configure your trunks to either connect with the RLC at the host site or to place calls through the local PSTN. For more information, refer to “Trunk groups” on page 234 and “Trunk access codes” on page 234.
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January 2005 Configuring the Remote Gateway 9150 unit Trunks A trunk is the straight connection between the PSTN and the Remote Gateway 9150 unit. Each ISDN BRI line (up to four are supported by the Remote Gateway 9150 unit) provides two B-channels. In Remote Gateway 9150 unit context, each B-channel equals one trunk. Each B-channel can be defined as a local trunk, remote trunk, or both. Note: Remote Gateway 9150 unit support MSN.
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Configuring the Remote Gateway 9150 unit Standard 3.1 Trunk groups A trunk group consists of one or more B-channels that are logically grouped. You can configure up to eight trunk groups. For example, you can configure: ! each B-channel as a different trunk group ! two or more B-channels as a trunk group A B-channel can be a member of more than one trunk group.
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January 2005 Configuring the Remote Gateway 9150 unit ISDN configuration In order to configure European ISDN, the PSTN must support the following features: ! Multiple Subscriber Numbering (MSN) ! Two directory numbers (one per B channel) The default configuration setting for BRI SPIDs is NC (Not Configured). Ensure that no supplemental ISDN services, (for example, Call Waiting) are provided as this may disrupt the data path and drop calls.
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Configuring the Remote Gateway 9150 unit Standard 3.1 Configuring trunk groups To configure trunk groups: 1 Complete the fields as described in “Trunk Group Configuration field descriptions” below. 2 Click on the OK button Result: Configuration Manager writes the changes to a temporary file on the administration PC. 3 Click on the Send button to update the Remote Gateway 9150 unit with the new information.
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January 2005 Configuring the Remote Gateway 9150 unit Trunk Group Configuration field descriptions Field Description Group No Select a group number. Valid options are 1 through 8. The default is 1. Status ! Click on the Enable option button to activate the trunk group. ! Click on the Disable option button to deactivate the trunk group. The default is Disable. Trunk Access Code Enter the trunk access code that you want to assign to the trunk group, or accept the default.
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Configuring the Remote Gateway 9150 unit Field Description Trunk Group B Channels Click on the Trunk Group B Channels button. Standard 3.1 Result: The Trunk Group B-Channel dialog box displays. Complete the fields as follows: ! Module: This field displays trunk interface module numbers. ! Device: This field displays the internal device number for each B-channel provided by the module. ! B Channel: This field displays B-channel numbers.
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January 2005 Configuring the Remote Gateway 9150 unit DSP configuration This section shows you how to configure DSP resources on your Remote Gateway 9150 unit. The Remote Gateway 9150 unit must provide the same number of voice DSP channels as the maximum number of simultaneous calls your remote services network supports. Each DSP module holds two DSP devices. Currently, each DSP device holds four DSP channels.
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Configuring the Remote Gateway 9150 unit Standard 3.1 Module identification The upper portion of the DSP configuration property sheet displays fields that identify the module you are currently configuring. In the Module Number drop down box, choose the module position on the Remote Gateway 9150 unit that the DSP module occupies. Module 0 represents the built-in DSP resources on the Remote Gateway 9150 unit–the equivalent of one DSP application module.
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January 2005 Configuring the Remote Gateway 9150 unit DSP Configuration field descriptions Field Description Module Number Select the number of the module that the DSP devices that you want to choose compression algorithms for are located on. Note: Module 0 represents the main board (RLC or Remote Gateway 9150 unit). Modules 1 and higher represent plug-in modules. The default is 0.
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Configuring the Remote Gateway 9150 unit Standard 3.1 Field Description Compression Algorithms This read-only window displays the combination of compression algorithms that are available in the DSP load selected in the DSP Load drop down list. Note: This description applies to both appearances The compression algorithm (G.711, G.726, or G.729A) of this field.
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January 2005 Configuring the Remote Gateway 9150 unit Auto upgrade configuration Use the Auto Upgrade Configuration property sheet to automatically or on a scheduled basis query a predefined TFTP server and upgrade the firmware for Remote Gateway 9100 Series units.
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Configuring the Remote Gateway 9150 unit Standard 3.1 Configuring automatic upgrade To configure automatic upgrade of your Remote Gateway 9150 unit, complete the following steps: 1 Access the Auto Upgrade Configuration property sheet. 2 Complete the fields as described in “Auto Upgrade Configuration field descriptions” on page 245. 3 Click on the OK button. Result: Configuration Manager writes the changes to a temporary file on the administration PC.
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January 2005 Configuring the Remote Gateway 9150 unit Auto Upgrade Configuration field descriptions Field Status Description ! Click on the Enable option button if you want to automatically or on a scheduled basis query a predefined TFTP server and upgrade the firmware for Remote Gateway 9100 Series units. ! Click on the Disable option button if you do not want to automatically or on a scheduled basis upgrade the firmware for Remote Gateway 9100 Series units. The default is Disable.
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Configuring the Remote Gateway 9150 unit Standard 3.1 Field Description Date Select the date when you want the auto upgrade process to be performed (if you selected "Once a Month" in the Frequency field).
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January 2005 Configuring the Remote Gateway 9150 unit Syslog configuration Use the Syslog Configuration property sheet to enable syslog functionality and configure up to three syslog server IP addresses for logging all events (display logs) to the syslog server(s) you configure. This feature allows event logs (display logs) to be retained if you reboot or restart the Remote Gateway 9100 Series unit. Remote Gateway 9100 Series supports the following syslog collector software: ! Kiwi Syslog Daemon - www.
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Configuring the Remote Gateway 9150 unit Standard 3.1 Configuring syslog functionality To configure syslog functionality on your RLC, complete the following steps: 1 Access the Syslog Configuration property sheet. 2 Complete the fields as described in “Syslog Configuration field descriptions” on page 249. 3 Click on the OK button. Result: Configuration Manager writes the changes to a temporary file on the administration PC. 4 Click on the Send button to update the RLC with the new information.
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January 2005 Configuring the Remote Gateway 9150 unit Syslog Configuration field descriptions Field Status Description ! Click on the Enable option button if you want to enable the syslog functionality. ! Click on the Disable option button if you do not want to enable the syslog functionality. The default is Disable. IP Address Enter the IP Address of the syslog server. Then, press the Enter key or click on the -> button to add the IP address to the Syslog Servers window.
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Configuring the Remote Gateway 9150 unit Standard 3.1 Station configuration This section explains how to configure the Remote Gateway 9150 unit so that it can: ! route calls between the stations at your site and the host PBX Each station is associated with a port on the RLC, and can be configured with different capabilities.
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January 2005 Configuring the Remote Gateway 9150 unit You must configure Bridge Port parameters on both the host PBX and the Remote Gateway 9150 unit. For every Bridge Port defined on the Remote Gateway 9150 unit you must configure an SCR key with voice capability on key 0 for that port on the host PBX. For more information on configuring SCR keys on a host PBX refer to your PBX documentation.
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Configuring the Remote Gateway 9150 unit Standard 3.1 Local and remote call capability Stations defined as Local and Remote are associated with RLC ports, and can ! place and receive calls through both the host PBX and the local PSTN ! place calls to other stations at the Remote Gateway 9150 site Outgoing calls are routed according to the call appearance key used to initiate the call.
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January 2005 Configuring the Remote Gateway 9150 unit Call appearance keys The host call appearance key is defined for each station on the host PBX. It is not defined for each station on the Remote Gateway 9150 unit.
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Configuring the Remote Gateway 9150 unit Standard 3.1 When placing a telephone call, the dial tone is delayed from the time that the user goes off-hook. The duration of this delay depends on the number of simultaneous calls actually being set up. With Remote Gateway 9100 Series, the dial tone delay is equal to the number of appearances, or calls, multiplied by approximately 300 milliseconds (ms), or 0.30 seconds (s).
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January 2005 Configuring the Remote Gateway 9150 unit The following example assumes one 16-port RLC with no additional DSP Application Modules, for an RLC with eight DSP channels. Example: While one telephone call is active, which uses one DSP channel, a call to an MCR key assigned to eight Terminal Numbers (TNs) produces a DSP allocation error. The seven available DSP channels are insufficient for this call.
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Configuring the Remote Gateway 9150 unit Standard 3.1 Exception: If the emergency service number is configured on the Remote Gateway 9150 unit and you are using the PSTN to route calls, the dialed emergency service number is routed through the local PSTN to the emergency service. This ensures that the emergency service receives the correct calling location information.
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January 2005 Configuring the Remote Gateway 9150 unit ATA- and MCA-equipped stations and bandwidth requirements Each station equipped with an MCA requires a full 64 Kbps of bandwidth to the host PBX. For stations equipped with ATA devices, the bandwidth used by calls processed on those stations is as follows: IF using THEN G.729A compression and the call the voice call is sent as 8 Kbps to the is a voice call, host PBX. G.729A/Fax compression and the the fax call is sent as 9600 bps.
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Configuring the Remote Gateway 9150 unit 258 Standard 3.
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Chapter 6 Using Remote Gateway 9150 stations In this chapter Modes of operation 260 Placing and receiving calls 264 Indicator updates 268 Display messages 270 Telephone features operation 273 Going online and offline 277 Remote Gateway 9150 Installation and Administration Guide 259
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Using Remote Gateway 9150 stations Standard 3.
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January 2005 Using Remote Gateway 9150 stations Locally controlled mode Locally controlled mode means that the Remote Gateway 9150 unit at your site controls the following: ! calls to other stations at this site ! calls that are made to or received from your community through your local telephone service provider Local calling at the Remote Gateway 9150 unit always results in a call’s being placed to the first port with the dialed number.
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Using Remote Gateway 9150 stations Standard 3.1 Local call appearance key The local call appearance key is the key you use to place and receive local calls. For example, if your office is working overtime and everyone wants pizza, you call the pizza delivery place on the local call appearance key. Similarly, you use this key if you want to call one of your customers or suppliers or someone else at your site. Your telephone can have up to two local call appearance keys.
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January 2005 Using Remote Gateway 9150 stations What controls the online and offline modes The online and offline modes can be controlled by one or both of the following: ! the online/offline schedule configured for your site on the RLC at the host PBX ! special prefix (SPRE) codes configured on the Remote Gateway 9150 unit at your site Online/offline schedule at host PBX If telephone service costs are an issue, your telecom network administrator defines an online/offline schedule on the RLC port assi
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Using Remote Gateway 9150 stations Standard 3.1 Placing and receiving calls The way that you place outgoing calls depends on the call appearance key you use to place the call. The call appearance key used to receive calls depends on the source of the call. Receiving incoming calls The calling line identification (CLID) of an incoming call determines which call appearance key accepts the call.
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January 2005 Using Remote Gateway 9150 stations Methods for placing outgoing calls You can place an outbound call from a Remote Gateway 9150 station in one of the following ways: ! Method 1: Pick up the handset. This method automatically initiates a host-controlled call. Note: If you then press the local call appearance key, the dial tone from the host PBX is changed to locally controlled mode, and the host PBX connection is released. ! Method 2: Press a call appearance key.
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Using Remote Gateway 9150 stations Standard 3.1 Placing outgoing locally controlled calls To place outgoing locally controlled calls: Note: You cannot use this procedure to place calls to the host PBX site. If you try, you hear a reorder dial tone (a fast busy signal) and the following message displays on your telephone display: Release and Try Again 1 Do one of the following: IF you are using THEN an analog or ATA-equipped station, do the following: a Pick up the handset.
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January 2005 Using Remote Gateway 9150 stations Calling another station at your site To call another station at your site: Place station-to-station calls through the host PBX. This allows all stations configured as multiple appearance DNs (MADNs) to ring and provide access to voice mail if the call is not answered. If a connection cannot be established through the host PBX, then you can use the local call appearance key to place the station-to-station call.
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Using Remote Gateway 9150 stations Standard 3.1 Indicator updates Digital telephone indicators reflect the current status of the telephone. For example, they identify when calls are waiting, active, or on hold, or, if your office has voice mail, that messages have been received.
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January 2005 Using Remote Gateway 9150 stations Locally controlled indicator updates The following indicators are updated by the Remote Gateway 9150 unit (that is, these indicator updates are locally controlled): ! host and local call appearance key indicators The indicator lights when the handset is taken off-hook, or when you press the call appearance key to go off-hook.
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Using Remote Gateway 9150 stations Standard 3.1 Display messages This section describes the messages that can display on your digital telephone. Message descriptions Message Description Going Offline in 30 Secs This message warns you that all digital telephones at this site are about to go offline in the number of seconds indicated. Going Offline in 20 Secs Going Offline in 10 Secs Hostless Mode If any calls are active, they are disconnected when the offline mode is activated.
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January 2005 Using Remote Gateway 9150 stations Message Description Offline Mode You cannot place calls through the host PBX over either the IP network or the PSTN. Note: If you need to place a call through the host PBX while in offline mode, press the host call appearance key. This establishes a connection to the host PBX and puts all digital telephones at your site into online mode. Online Mode You can place and receive calls through the host PBX.
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Using Remote Gateway 9150 stations Standard 3.1 Message Description Release and Try Again All Remote Gateway 9150 trunks are busy or there are not enough DSP resources to process the call. Try again at a later time.
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January 2005 Using Remote Gateway 9150 stations Telephone features operation This section describes how to use the following digital telephone features in host- or locally controlled modes: ! emergency service calls ! Conference ! Hold ! Call Forward ! Call Waiting ! Paging ! Call Transfer Note: The Conference and Call Forward features are supported for host-controlled calls only.
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Using Remote Gateway 9150 stations Standard 3.1 Hold How Hold works in host-controlled mode When you press Hold on a host-controlled call, the holding party receives the Hold treatment defined on the host PBX. For example, if the host PBX is configured to play music to holding parties, then the holding party hears music. You can press any available call appearance key to place a new call. How Hold works in locally controlled mode Normally, you put a call on hold by pressing Hold.
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January 2005 Using Remote Gateway 9150 stations How Call Waiting works in locally controlled mode If you are busy with a locally controlled call, incoming calls are handled as follows: ! An incoming host-controlled call flashes the host call appearance key and sounds the alert tone. ! An incoming locally controlled or station-to-station call flashes the next available local call appearance key and sounds the alert tone.
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Using Remote Gateway 9150 stations Standard 3.1 Conference The Conference feature is supported for host-controlled calls only. You cannot conference in someone who must be called through the local PSTN. Placing a conference call To place a conference call: 1 Press the Conference key. Result: The active call is placed on hold and you hear a dial tone. 2 Dial the number of the party you want to conference in. 3 When the called party answers, press the Conference key again to complete the conference.
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January 2005 Using Remote Gateway 9150 stations Going online and offline Stations at the Remote Gateway 9150 site operate in either online mode or offline mode.
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Using Remote Gateway 9150 stations Standard 3.1 Overriding an automatic offline event from the host PBX To override an automatic offline event from the host PBX: If the host PBX attempts to process an offline event while you are on a hostcontrolled call, you are alerted by both an audible alert and a display message indicating that you are about to go offline in 30, 20, or 10 seconds. If you ignore this warning, your call will be disconnected.
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Chapter 7 Administration In this chapter Changing the administration password 280 Creating a backup configuration file 282 Restoring the configuration 285 Display logs 290 Statistics screens 294 Verifying the firmware and software version 335 Obtaining the latest upgrade file 337 Performing a firmware upgrade 338 Performing a software upgrade 346 Remote Gateway 9150 Installation and Administration Guide 279
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Administration Standard 3.1 Changing the administration password Two layers of password security protect the Remote Gateway 9150 unit’s configuration. To secure the Remote Gateway 9150 unit’s configuration so that only those with passwords unique to the unit can make configuration changes, alter the following items: ! Configuration Manager password This password prevents unauthorized users from performing offline configuration changes.
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January 2005 Administration 2 Complete the fields in the Change Password dialog box. 3 Click on the OK button. Result: The Password changed successfully dialog box displays. 4 Click on the OK button. Changing the Remote Gateway 9150 unit password To change the Remote Gateway 9150 unit (node) password: ATTENTION! 1 Do not change the Remote Gateway 9150 unit’s password until the system is up and working. From the Menu Bar, choose Connect → Change Password → Node.
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Administration Standard 3.1 Creating a backup configuration file Create a backup copy of the Remote Gateway 9150 unit’s configuration by downloading the configuration from Flash memory to a text file on your administration PC. Nortel recommends that you create a backup of your configuration file whenever you make configuration changes or after you perform a firmware upgrade. Storing backup configuration files The Remote Gateway 9150 unit is an extension of the telecommunications and data network.
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January 2005 Administration Creating the backup file To create the backup file: 1 From the Menu Bar, choose Upload/Download → Download Configuration. Result: The Download Configuration dialog box displays, similar to the following: 2 Choose the mode you want to use for the file transfer according to the following table: IF you wish to save the configuration file to THEN do the following: the administration PC, Click on the Dump option button.
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Administration Standard 3.1 3 Click on the Browse button and navigate to the folder where you want to keep the configuration text file. 4 Enter a name for the file in the File name field. Note: This configuration file becomes your backup file, so ensure the file name is meaningful. The file name’s extension must be .TXT. 5 Click on the Download button.
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January 2005 Administration Restoring the configuration Restore the configuration to the Remote Gateway 9150 unit’s Flash memory by uploading a configuration text file from a PC on the same network as the Remote Gateway 9150 unit. To do this, perform the upload over the IP network using the TFTP protocol. Before you begin Before you can upload the configuration file to the Remote Gateway 9150 unit, you must complete the following steps: 1 Start the TFTP server application.
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Administration Standard 3.1 Uploading a configuration file over the IP network To upload a configuration file over the IP network: 1 From the Menu Bar, choose → Upload/Download → Upload Configuration. Result: The Upload Configuration dialog box displays, similar to the following: 2 Enter the IP address of the TFTP server in the IP Address fields. Note: Since the TFTP server application is running on your administration PC, this is the IP address of the administration PC.
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January 2005 3 Administration Click on the Browse button. Result: The Open dialog box displays, similar to the following: 4 Ensure the Files of type drop down box shows Text File (*.TXT). 5 Navigate to the folder containing the configuration file. 6 Select the configuration file, and then click on the Open button. Result: The Upload Configuration dialog box displays with the file you selected shown in the File Name field. 7 Click on the Upload button.
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Administration Standard 3.1 The middle of the Upload Configuration dialog box displays status messages relating to the upload. The following is an example. CAUTION Risk of incorrect operation due to partial configuration. . Do not interrupt the configuration upload. If you interrupt the configuration upload, this results in an incomplete configuration in the Remote Gateway 9150 unit's database. If the configuration upload is interrupted, repeat this procedure immediately.
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January 2005 Administration IF the upload THEN is successful, the following message displays: CONFIG UPLOAD SUCCESSFUL... USE SAVECFG TO UPDATE FLASH. Proceed to step 8. fails, the following message displays in the middle of the Upload Configuration dialog box: CONFIG UPLOAD FAILED For further instructions, refer to Chapter 8, “Troubleshooting.” 8 On the Upload Configuration dialog box, click on the Save to Flash button.
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Administration Standard 3.1 Display logs The Remote Gateway 9150 unit keeps track of system performance through the maintenance of display logs. Each line, or display log, represents a separate action completed by the unit. Refer to Appendix D, “Display log definitions,” or Configuration Manager online Help for a complete listing of all display logs and the condition indicated by each. Use the display logs when troubleshooting system problems.
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January 2005 Administration Printing the display logs to a file If you request technical support, your support representative can ask you to provide a copy of the logs. To recreate the log in a file on your administration PC, follow this procedure: 1 After displaying the logs using the procedure explained under “Viewing display logs” on page 290, click on the Save Report button on the Display Logs window.
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Administration Standard 3.1 Changing the size of Remote Gateway 9150 unit logs The Remote Gateway 9150 unit retains a maximum of 1000 display logs, each requiring one line of text. When the Remote Gateway 9150 unit’s display logs reach 1000 lines, new display logs overwrite existing display logs on a first in, first out basis. If you want to change the number of display logs retained by the Remote Gateway 9150 unit: 1 From the Menu Bar, choose Alarms/Stats/Logs → Resize Logs.
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January 2005 Administration Clearing logs The Remote Gateway 9150 unit allows you to delete unneeded information by clearing the display logs that the Remote Gateway 9150 unit keeps. To discard or clear display logs that are no longer useful: 1 From the Menu Bar, choose Alarms/Stats/Logs → Clear Logs. Result: The CLEAR LOGS dialog box displays, similar to the following: IF you select THEN No, the Clear logs dialog box closes and the logs remain as they are.
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Administration Standard 3.1 Statistics screens All statistics screens provided by the Alarms/Stats/Logs menu, function primarily to help you obtain information to provide to technical support personnel, upon request.
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January 2005 Administration To display the Trunk Connection Statistics screen, refer to “Displaying the Trunk Connection Statistics screen”. To obtain the definitions for the statistics presented on the Trunk Connection Statistics screen, refer to “Trunk Connection Statistics field descriptions” on page 296. Displaying the Trunk Connection Statistics screen Choose Alarms/Stats/Logs → Trunk Connection Statistics from the Menu Bar to display the Trunk Connection Statistics screen.
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Administration Standard 3.1 Trunk Connection Statistics field descriptions The following table describes the statistics on the Trunk Connection Statistics screen: Statistic Description Trunk Number RLC - Identifies the Network Port number used for the call. The third pair of numbers (the third item in the triplet) corresponds to the port on the RLC. 9150 - Identifies the ISDN BRI module and B-channel used for the call. 911x - Identifies the only trunk available to the remote unit with all zeroes.
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January 2005 Administration Bandwidth Connection Statistics Bandwidth Connection Statistics allow you to see how much bandwidth is actually being used. These statistics help you determine if you need to add more bandwidth on the PSTN or IP network connections.
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Administration Standard 3.1 Displaying the Bandwidth Connection Statistics screen Choose Alarms/Stats/Logs → BW Connection Statistics from the Menu Bar to display the Bandwidth Connection Statistics screen. Result: Configuration Manager gathers statistics from the Remote Gateway 9150 unit and displays the Bandwidth Connection Statistics, similar to the example on page 297. IF you want to THEN click update the statistics with the latest information, on the Refresh button.
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January 2005 Administration Bandwidth Connection Statistics field descriptions The following table describes the statistics on the Bandwidth Connection Statistics screen: Column Description Remote Unit Number Identifies the remote unit that initiated the call. Signaling Status Identifies whether a connection is up on this unit. Valid values are Active and Idle. No of Voice Calls on IP Identifies the number of calls in progress on this unit’s IP connection.
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Administration Standard 3.1 Caller Info Statistics Caller Info (Information) Statistics show you the types of calls being made (IP or PSTN) and how often QoS transitions occur. Use these statistics to help you determine if voice QoS on your IP network is stable. The Caller Info Statistics screen is similar to the following: To display the Caller Info Statistics screen, refer to “Displaying the Caller Info Statistics screen” on page 301.
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January 2005 Administration Displaying the Caller Info Statistics screen Choose Alarms/Stats/Logs → Caller Info Statistics from the Menu Bar to display the Caller Info Statistics screen. Result: Configuration Manager gathers statistics from the Remote Gateway 9150 unit and displays the Caller Info Statistics screen, similar to the example on page 300. IF you want to THEN click update the statistics with the latest information, on the Refresh button.
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Administration Standard 3.1 Caller Info Statistics field descriptions The following table describes the statistics on the Caller Info Statistics screen: Column Description Connection ID Identifies the sequential number of the call processed by the remote unit in relation to all calls ever processed by that unit. Remote ID Identifies the Unit ID of the remote site that was involved in the call. Local calls on a Remote Gateway 9150 unit result in a 0 in this field.
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January 2005 Administration Hardware Statistics Hardware Statistics provide information concerning the trunk interface or DSP application modules that are installed on the logged-on Remote Gateway 9150 unit. Use these statistics to determine which module positions are populated and the type of modules present in those positions. The Hardware Statistics screen is similar to the following: To display the Hardware Statistics screen, refer to “Displaying the Hardware Statistics screen” on page 305.
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Administration Standard 3.1 Information concerning the trunk interface and DSP application modules that are installed on the Remote Gateway 9150 unit also displays in the Startup Information dialog box. This dialog box includes the following information: The column contains the following information: SLOTNO the slot number occupied by the application module. Valid options are 1, 2, 3, and 4. STATUS whether the slot contains a functioning DSP application module.
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January 2005 Administration Displaying the Hardware Statistics screen Choose Alarms/Stats/Logs → Hardware Statistics from the Menu Bar to display the Hardware Statistics screen: Result: Configuration Manager gathers statistics from the Remote Gateway 9150 unit and displays the Hardware Statistics screen, similar to the example on page 303. IF you want to THEN click update the statistics with the latest information, on the Refresh button.
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Administration Standard 3.1 Hardware Statistics field descriptions The following table describes the statistics on the Hardware Statistics screen: Column Description Module No Identifies the DSP application module's position on the Remote Gateway 9150 or RLC motherboard. Status Identifies whether there is a functional DSP application module in the position identified in the Module No field. Valid values are Equipped and Unequipped.
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January 2005 Administration DSP Statistics DSP Statistics provide information about the DSP application modules installed on the logged-on Remote Gateway 9150 unit. Use this screen to determine the module positions that are populated, what type of DSP those positions contain, and the functionality provided by each. The DSP Statistics screen is similar to the following: To display the DSP Statistics screen, refer to “Displaying the DSP Statistics screen” on page 308.
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Administration Standard 3.1 Displaying the DSP Statistics screen Choose Alarms/Stats/Logs → DSP Statistics from the Menu Bar to display the DSP Statistics screen. Result: Configuration Manager gathers statistics from the Remote Gateway 9150 unit and displays the DSP Statistics screen, similar to the example on page 307. IF you want to THEN click update the statistics with the latest information, on the Refresh button. create a text file containing these statistics, on the Save to File button.
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January 2005 Administration DSP Statistics field descriptions The following table describes the statistics on the DSP Statistics screen: Column Description Single Digit Device ID Identifies an internal sequence number for indexing this DSP device among all others on the RLC. Module Number Identifies this DSP Application Module’s module number on the Remote Gateway 9150 unit. Valid values are 0, 1, 2, and 3. Device Number Identifies the DSP device that processed the call.
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Administration 310 Standard 3.1 Column Description Total Tones Channels Identifies the number of channels on this DSP that can transmit tones. Total Reserved Channels Identifies the number of special purpose channels on this DSP reserved for internal use. Name Identifies the name of the DSP load, that is, the combination of DSP algorithms, on the DSP application module.
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January 2005 Administration Ethernet Interface Statistics Ethernet Interface Statistics provide information about the connection between the IP network and the logged-on Remote Gateway 9150 unit that is achieved over the Remote Gateway 9150 unit’s Ethernet interface. The Ethernet Interface Statistics screen is similar to the following: To display the Ethernet Interface Statistics screen, refer to “Displaying the Ethernet Interface Statistics screen” on page 312.
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Administration Standard 3.1 Displaying the Ethernet Interface Statistics screen Choose Alarms/Stats/Logs → Ethernet Interface Statistics from the Menu Bar to display the Ethernet Interface Statistics screen. Result: Configuration Manager gathers statistics from the Remote Gateway 9150 unit and displays the Ethernet Interface Statistics screen, similar to the example on page 311. IF you want to THEN click update the statistics with the latest information, on the Refresh button.
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January 2005 Administration Ethernet Interface Statistics field descriptions The following table describes the statistics found on the Ethernet Interface Statistics screen: Column Description Channel Identifies the Ethernet device that the statistics on that line apply to. The valid values are is1. LAN Drv Identifies the LAN driver used by the call. Admin Identifies the administrative state of the port. Valid values are 1 (Enabled) and 0 (Disabled).
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Administration Standard 3.1 Column Description Rx Disc Identifies the number of packets discarded on the channel since the statistics were last reset. Rx Err Identifies the number of error packets received on the given channel since the statistics were last reset. Tx Octet Identifies the number of outbound bytes transmitted on the given channel since the statistics were last reset.
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January 2005 Administration BRI Information Statistics BRI Information Statistics provide information about the BRI modules installed on the logged-on Remote Gateway 9150 unit. Use this screen to determine the module positions that are populated, the type and status of each module, the number of BRI channels available and being used, and the cross-connections being used.
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Administration Standard 3.1 Displaying the BRI Information Statistics screen Choose Alarms/Stats/Logs → BRI Statistics from the Menu Bar to display the BRI Information Statistics screen. Result: Configuration Manager gathers statistics from the Remote Gateway 9150 unit and displays the BRI Information Statistics screen, similar to the example on page 315. IF you want to THEN click update the statistics with the latest information, on the Refresh button.
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January 2005 Administration BRI Information Statistics field descriptions The following table describes statistics found on the BRI Information Statistics screen: Column Description Module Index Identifies the port where the call originated. Valid values are 0 through 63. Module Number Identifies the module position of the ISDN BRI module that handled the call. Valid values are 4, 5, 6, and 7. Device Number Identifies internal sequence number for indexing ISDN BRI devices.
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Administration Standard 3.1 Local Call Statistics The Local Call Statistics screen allows you to see how many local calls the Remote Gateway 9150 unit processes through the local PSTN and how long these calls last. The Local Call Statistics screen is similar to the following: To display the Local Call Statistics screen, refer to “Displaying the Local Call Statistics screen” on page 319.
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January 2005 Administration Displaying the Local Call Statistics screen Choose Alarms/Stats/Logs → Local Call Stats from the Menu Bar to display the Local Call Statistics screen. Result: Configuration Manager gathers statistics from the Remote Gateway 9150 unit and displays the Local Call Statistics screen, similar to the example on page 318. IF you want to THEN click update the statistics with the latest information, on the Refresh button.
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Administration Standard 3.1 Remote Call Statistics The Remote Call Statistics screen allows you to see how many calls the Remote Gateway 9150 unit processes through the host PBX. This screen shows which ports handle the calls, and how long each call lasts. Use this statistics log to determine how much host PBX traffic the Remote Gateway 9150 unit processes.
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January 2005 Administration Displaying the Remote Call Statistics screen Choose Alarms/Stats/Logs → Remote Call Stats from the Menu Bar to display the Remote Call Statistics screen. Result: Configuration Manager gathers statistics from the Remote Gateway 9150 unit and displays the Local Call Statistics screen, similar to the example on page 320. IF you want to THEN click update the statistics with the latest information, on the Refresh button.
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Administration Standard 3.1 Device Information Statistics The Device Information Statistics screen allows you to see all telephones connected to the Remote Gateway 9150 unit, their capability, and current status. The Device Information Statistics screen is similar to the following: To display the Device Information Statistics screen, refer to “Displaying the Device Information Statistics screen” on page 323.
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January 2005 Administration Displaying the Device Information Statistics screen Choose Alarms/Stats/Logs → Device Information to display the Device Information Statistics screen. Result: Configuration Manager gathers statistics from the Remote Gateway 9150 unit and displays the Device Information Statistics screen, similar to the example on page 322. IF you want to THEN click update the statistics with the latest information, on the Refresh button.
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Administration Standard 3.1 Device Information Statistics field descriptions The following table describes the statistics found on the Device Information Statistics screen: Column Description Port Number Identifies the Remote Gateway 9150 unit port number associated with the displayed information. Type Identifies the port type. Valid values are Remote, Data, and Local TCM. Device Type Identifies whether the telephone connection on the port identified above is Normal or ACD.
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January 2005 Administration ISDN Module Information Statistics The ISDN Module Information Statistics screen allows you do review the current status of the ISDN BRI modules on your Remote Gateway 9150 unit. The ISDN Module Information Statistics screen is similar to the following. To display the ISDN Module Information Statistics screen, refer to “Displaying the ISDN Module Information Statistics screen” on page 326.
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Administration Standard 3.1 Displaying the ISDN Module Information Statistics screen Choose Alarms/Stats/Logs → ISDN Module Information to display the ISDN Module Information Statistics screen. Result: Configuration Manager gathers statistics from the Remote Gateway 9150 unit and displays the ISDN Module Information Statistics screen, similar to the example on page 325. IF you want to THEN click update the statistics with the latest information, on the Refresh button.
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January 2005 Administration Network Statistics Network Statistics allow you to see the performance over the last 24 hours of the logged-on Remote Gateway 9150 unit. Use these statistics to identify periods when other network activity can adversely affect 9150 system performance. This screen shows Remote Gateway 9150 unit performance in terms of the transmission and reception of frames and packets, similar to the following.
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Administration Standard 3.1 Displaying the Network Statistics screen Choose Alarms/Stats/Logs → Network Statistics from the Menu Bar to display the Network Statistics screen. Result: Configuration Manager gathers statistics from the Remote Gateway 9150 unit and displays the Network Statistics screen, similar to the example on page 327. IF you want to THEN click update the statistics with the latest information, on the Refresh button.
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January 2005 Administration Network Statistics field descriptions The following table describes the statistics found on the Network Statistics screen: Statistic Hour Description Identifies the 60-minute period, within the most recent 24 hours, that the other statistics on this line apply to. The statistics on the line where "0" is in this column refer to activity that occurred within 60 minutes of the request for statistics.
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Administration Statistic %Error Standard 3.1 Description Identifies the packet error percentage that was received during the given hour. Remote Gateway 9100 Series begins calculating this statistic by adding the number out-of-sequence packets (Rx Dropped) to the number of overruns. After multiplying this sum by 100, Remote Gateway 9100 Series then divides the product by the number of received decoder packets (Rx Voice Samples) to produce the error percentage.
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January 2005 Statistic EthRx UCast Administration Description Identifies the number of unicast packets that were received during the given hour with a unicast Ethernet address directly matching that of the specified unit. Unicast packets are packets intended for only one Ethernet address. EthRx Disc Identifies the number of packets that were received during the given hour and discarded due to a lack of available receive buffers.
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Administration Standard 3.1 PSTN Error Statistics PSTN Error Statistics allow you to see the PSTN performance, in terms of signaling errors, of digital telephone sets connected to the logged-on Remote Gateway 9150 unit. Use these statistics to gauge the effectiveness of your connection to the PSTN. The table displays error totals for all active PSTN calls placed from your Remote Gateway 9150 unit, similar to the following.
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January 2005 Administration Displaying the PSTN Error Statistics screen Choose Alarms/Stats/Logs → PSTN Error Statistics from the Menu Bar to display the PSTN Error Statistics screen. Result: Configuration Manager gathers statistics from the Remote Gateway 9150 unit and displays the PSTN Error Statistics screen, similar to the example on page 332. IF you want to THEN click on the update the statistics by adding PSTN Refresh button.
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Administration Standard 3.1 PSTN Error Statistics field descriptions The following table describes the information on the PSTN Error Statistics screen: Statistic Description Channel Number Identifies the channel that the statistics on that line apply to. Receive Buffer Allocation Failures Identifies the number of times since the statistics were last reset that there was an error in the allocation of a packet to the receive buffer.
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January 2005 Administration Verifying the firmware and software version This section describes how to determine the version of firmware and software currently installed. Before you perform a firmware or software upgrade, determine what version is currently installed. This ensures that you do not replace the installed firmware or software with an older version.
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Administration Standard 3.1 Verifying the firmware version To verify the firmware version on your Remote Gateway 9150 unit: 1 From the Menu Bar, choose System Information → System Data. Result: The System Configuration Details dialog box displays, similar to the following: 2 Review the Unit Version field. This identifies the version of firmware installed on the unit. 3 Click on the Close button.
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January 2005 Administration Obtaining the latest upgrade file If you need to upgrade the firmware or software, you can obtain the latest upgrade files by clicking on the Software Downloads link at the following website: www.nortel.com Nortel provides upgrade files in self-extracting executable files. You must extract the upgrade files before you can perform the upgrade.
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Administration Standard 3.1 Performing a firmware upgrade This section describes how to perform a firmware upgrade on your Remote Gateway 9150 unit. You perform the upgrade over the IP network using the TFTP protocol.You can perform the RLC upgrade manually or configure the RLC to perform an automatic or scheduled firmware upgrade. Refer to “Auto upgrade configuration” on page 243 for further details.
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January 2005 Administration When to perform a firmware upgrade Perform a firmware upgrade if you have determined that you are using out-ofdate firmware. For instructions on determining if you need to perform an upgrade, refer to “Verifying the firmware and software version” on page 335. ATTENTION! The protocol for communication between the RLC and the Remote Gateway 9150 units requires that they be running the same version in order for them to communicate with each other.
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Administration Standard 3.1 Upgrading the Remote Gateway 9150 unit firmware To upgrade the firmware: 1 From the Menu Bar, choose Upload/Download → Upload S/W. Result: The Software Upload dialog box displays, similar to the following: 2 Do one of the following: IF you are upgrading THEN motherboard firmware, in the Module section, click on the Application option button. ISDN BRI module firmware, do the following: a In the Module section, click on the BRI option button.
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January 2005 3 Administration Enter the IP address of the TFTP server into the IP Address fields. Note: Since the TFTP server application runs on your administration PC, this is the IP address of the PC. 4 Click on the Browse button. Result: The Open dialog box displays, similar to the following: 5 Ensure the Files of type drop down box shows Upgrade Files(*.UPG). 6 Navigate to the folder where the firmware file is located. 7 Select the file, and then click on the Open button.
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Administration Standard 3.1 Automatic or scheduled firmware upgrade When you configure the Remote Gateway 9150 unit to perform an automatic or scheduled firmware upgrade using the Auto Upgrade Configuration property sheet, the Remote Gateway 9150 unit queries the predefined TFTP server and upgrades the firmware automatically. Refer to “Auto upgrade configuration” on page 243 for further details.
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January 2005 Administration Self-contained firmware upgrade A self-contained firmware upgrade executable file is also available. To perform this form of upgrade, both the administration PC and the Remote Gateway 9150 unit must be connected using a 10BaseT Ethernet connection.The self-contained firmware upgrade executable file can run on a Windows 98, NT Workstation 4.0, Millennium Edition (ME), 2000 Professional, or XP (Professional and Home Edition) operating system.
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Administration Standard 3.1 3 Once the unzip process is complete, the Welcome dialog box displays, similar to the following: 4 Click on the Next button.
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January 2005 Administration 5 Enter the IP address of the Remote Gateway 9150 unit that you want to upgrade. 6 Enter your logon name in the Username field. If you have not yet customized this setting, refer to “Default logon ID and password” on page 157 for the default logon ID. 7 Enter your password in the Password field. If you have not yet customized this setting, refer to “Default logon ID and password” on page 157 for the default password.
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Administration Standard 3.1 Performing a software upgrade Perform a software upgrade if you have determined that you are using out-of-date software. For instructions on determining if you need to perform an upgrade, refer to “Verifying the firmware and software version” on page 335. Upgrading the Configuration Manager software To upgrade the Configuration Manager software: 1 Navigate to the directory that contains the upgrade files you extracted. 2 Locate and double-click on the setup.exe file.
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Chapter 8 Troubleshooting In this chapter Before you begin 348 Remote Gateway 9150 unit LED indicators 349 Digital telephone set 351 Device connectivity 356 Software problems 360 Using Configuration Manager PING 362 Syslog testing 365 Alarms and alerts 366 Responding to a catastrophic failure 367 Repair and warranty information 368 Remote Gateway 9150 Installation and Administration Guide 347
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Troubleshooting Standard 3.1 Before you begin If you experience problems in setting up or running your Remote Gateway 9150 unit, this chapter can help you to isolate and solve the problem. Identifying why a problem occurred Before you begin, ask yourself the questions listed in the following table: IF you answered THEN do the following: Question Is this a new installation? yes Perform troubleshooting in the sequence presented in this chapter. no Answer the next question.
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January 2005 Troubleshooting Remote Gateway 9150 unit LED indicators During a Remote Gateway 9150 unit power-up cycle, watch the front panel of the Remote Gateway 9150 unit. When the Remote Gateway 9150 unit is functioning properly, the LED indicators do the following: ! The Power LED lights and remains lit. ! The Status LED remains lit after the power-up cycle is completed. The Status LED remains lit all the time when the unit is healthy.
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Troubleshooting Standard 3.1 IF Symptom THEN What to do No LED indicators are lit on the 1 Remote Gateway 9150 unit. The Ethernet COLL LED indicator is lit solid when HalfDuplex Ethernet is enabled in the IP configuration. 350 Ensure that the Remote Gateway 9150 unit is connected to a power source. 2 If you are using an uninterruptible power supply (UPS), ensure the UPS is powered on. 3 Verify that the AC power source is operational. Network collisions are bound to occur and are normal.
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January 2005 Troubleshooting Digital telephone set This section identifies some problems that can occur on the digital telephone set, and describes what to do to resolve them. Symptoms descriptions If you are having trouble with digital telephones, perform troubleshooting as described in the following table: Symptom What to do There is no dial tone when pressing either the host call appearance or local call appearance keys.
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Troubleshooting Standard 3.1 Symptom What to do There is no dial tone when pressing either the host call appearance or local call appearance keys. (continued) 6 A stutter is heard during a remote dial tone. This is a normal occurrence and is caused by the DSP activating a dial tone relay. However, to eliminate stutter dial tone, disable Dialtone Relay. Dialtone Relay settings are in the Advanced Configuration dialog box, which is available on the RLC System Configuration Property sheet.
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January 2005 Symptom Troubleshooting What to do The display is blank (that is, the 1 time and date are not displayed). 2 Take the digital telephone handset off hook and dial the Online SPRE code. The Remote Gateway 9150 unit attempts to connect to the host PBX. When the connection is established, the time and date display.
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Troubleshooting Standard 3.1 Symptom What to do 1 There are noticeable gaps or poor quality when a voice call is active on the IP network. Check the Quality of Service (QoS) configuration on the RLC. Adjust the configuration, if required. Lower the QoS threshold so that transition occurs earlier. Incoming calls are not being received from the host PBX.
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January 2005 Troubleshooting Symptom What to do Incoming calls are not being received from the host PBX. (continued) 6 Incoming calls are not being received from the PSTN. Check the IP network (if it is being used) and ensure that: ! it is not down ! traffic is being routed between the Remote Gateway 9150 unit and RLC on the host PBX 7 PING the RLC from the Remote Gateway 9150 unit to verify IP network connectivity.
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Troubleshooting Standard 3.1 Device connectivity This section identifies some problems that can occur on the data network, and describes what to do to resolve them. Symptom descriptions If you are not able to establish or maintain data network connectivity, perform troubleshooting as described in the following table. Note: To enable valid loopback testing of serial ports and cables, Nortel recommends that you use a breakout box.
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January 2005 Troubleshooting Symptom What to do 10060 TELNET CONNECTION FAILED displays when 1 Ensure that you entered the logon ID and password correctly when trying to establish the connection. 2 Ensure that you entered the IP address correctly when trying to establish the connection. 3 Ensure that someone else is not already logged on to the Remote Gateway 9150 unit. 4 Verify that the Ethernet cable is connected at both ends (the Remote Gateway 9150 unit and the network hub).
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Troubleshooting Standard 3.1 Symptom What to do There are many collisions on the Ethernet network, as indicated by a solid Ethernet COLL LED indicator when the Remote Gateway 9150 unit is configured for half-duplex Ethernet traffic. Network collisions are bound to occur and are normal. However, if this LED indicator is lit solid, do the following: 1 Check the physical network connection. 2 Verify that the Remote Gateway 9150 unit can be pinged.
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January 2005 Symptom Troubleshooting What to do The Remote Gateway 9150 unit 1 cannot establish a connection with the RLC. Verify security authentication configuration and ensure that it matches at both ends. (For example, if the security identifier security level is used, ensure that the inbound and outbound security identifiers are correctly configured at each end.) 2 Ensure that the unit IDs have been correctly configured at each end. An incorrect unit ID causes security authentication to fail.
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Troubleshooting Standard 3.1 Software problems This section identifies some problems that can occur with the Configuration Manager software, and describes what to do to resolve them. Symptom descriptions If you are not able to complete a task with Configuration Manager, perform troubleshooting as described in the following table: Symptom What to do The Configuration Manager software installation fails.
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January 2005 Symptom Troubleshooting What to do CONFIG UPLOAD FAILED when 2 attempting to perform a configuration upload by TFTP. (continued) Ensure that the configuration file you are attempting to upload is compatible with current Remote Gateway 9150 firmware. Perform the configuration upload using a previous configuration file, if necessary. Note: Each time you perform a Remote Gateway 9150 firmware upgrade, create a backup of the configuration.
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Troubleshooting Standard 3.1 Using Configuration Manager PING PING, or Packet InterNet Groper, is a protocol and program to test whether a device is accessible on a network. This section explains how to use the PING option provided in Configuration Manager to verify network connectivity. Use this procedure as a troubleshooting tool to determine if you can reach the RLC, another remote unit, or any other device on the network.
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January 2005 4 Troubleshooting Click on the OK button. Result: The PING test window displays, showing the PING results. The following is an example of a successful PING: The following is an example of an unsuccessful PING: 5 Click on the Close button. Result: The PING test window closes.
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Troubleshooting Standard 3.1 ATTENTION! It is possible to successfully PING a device on the network and still not be able to log on to that device. If you log on to a device (a Remote Gateway 9150 unit) using a serial connection and neglect to log off, you may be able to successfully PING the device but be unable to establish a Telnet connection to it. (The device believes itself to be busy.
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January 2005 Troubleshooting Syslog testing Once you configure the syslog feature and save it to Flash, use the Syslog test command to test the configuration. The 9150 system generates test syslog messages. This allows you to verify the syslog configuration as well as the syslog collector functionality on the syslog server(s). Getting there 9150 → Configuration Manager Performing Syslog testing To perform syslog testing: 1 From the Menu Bar, choose Tests → Syslog.
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Troubleshooting Standard 3.1 Alarms and alerts For troubleshooting purposes, each Remote Gateway 9100 Series device transmits alarms and alerts to the host PBX. These alarms and alerts indicate to the host PBX that the Remote Gateway 9100 Series device is in a state of alarm or alert. The host PBX then produces an alarm or alert through its software.
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January 2005 Troubleshooting Responding to a catastrophic failure For the purposes of this discussion, a catastrophic failure is defined as a failure of the equipment to operate after review of all troubleshooting information and implementation of appropriate procedures. Inoperative hardware If your RLC fails to operate after thorough review of the troubleshooting information in this and related Guides, consult your Nortel distributor for hardware replacement.
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Troubleshooting Standard 3.1 Repair and warranty information The Remote Gateway 9150 unit contains no user-serviceable components. If the problem experienced with your Remote Gateway 9150 unit persists after you have used all the appropriate procedures in this chapter, refer to the following contact information for repair and warranty help, depending upon your location.
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January 2005 Troubleshooting Europe Nortel (NI) Ltd. FAO: Irish Express Cargo (IEC) Raheen Industrial Estate Raheen, Limerick Ireland Telephone: 00 800 8008 9009 or +44 (0) 870 907 9009 Fax: +33 4 9296 1598 Asia/Pacific Nortel Distribution Center c/o ACCO Transport 21 South St.
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Troubleshooting 370 Standard 3.
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Appendix A Planning forms In this appendix Overview 372 Completing the Remote Gateway 9150 forms 374 Configuration Information—Stations 376 Configuration Information—ISDN BRI Modules 380 Configuration Information—Network Connections 383 Configuration Information—Dialing Plans 384 System expansion worksheet 385 Remote Gateway 9150 Installation and Administration Guide 371
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Planning forms Standard 3.1 Overview This appendix provides several forms that you can use to plan and record the various data necessary for proper configuration of a Remote Gateway 9150 unit at your site. Note: RLC forms are provided in the Reach Line Card Installation and Administration Guide (NTP 555-8421-210). Network planning To help you plan your Remote Gateway 9100 Series network, study the network diagram and sample configurations provided in Appendix B, “Sample configuration files.
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January 2005 Planning forms 4. Remote Gateway 9150 Configuration Information—ISDN BRI Modules form 5. Remote Gateway 9150 Configuration Information—Dialing Plans form 6. Reach Line Card Online/Offline Table Configuration (if required) For more details, refer to “Completing the Remote Gateway 9150 forms” on page 374.
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Planning forms Standard 3.1 Completing the Remote Gateway 9150 forms This section briefly describes how to complete the Remote Gateway 9150 configuration forms. To complete the forms: 1 Assign each user telephone or fax machine to a port on the Remote Gateway 9150 unit. Record the assignments on the Remote Gateway 9150 Configuration Information—Stations form. Designate each port as a local port, remote port, or local and remote port.
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January 2005 3 Planning forms Assign an IP address, subnet mask, and gateway to the Remote Gateway 9150 unit. This information is required if you want to administer the Remote Gateway 9150 unit over the IP network. Record the addresses in the “Remote Gateway 9150 unit identification” section on the Remote Gateway 9150 Configuration Information—Network Connections form. 4 If the security level chosen is security code, record the security identifier assigned to the Remote Gateway 9150 unit.
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Planning forms Standard 3.1 Remote Gateway 9150 Configuration Information—Stations Page 1 of 4 Notes: ! A maximum of seven MCAs and ATAs can be connected to digital telephones at this site. ! If you are connecting a fax machine or analog device that is not equipped with an ATA, it can be connected only to port 64. If you want to connect a fax machine or analog device to any other port, it must be equipped with an ATA.
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January 2005 Planning forms Remote Gateway 9150 Configuration Information—Stations Page 2 of 4 Notes: ! A maximum of seven MCAs and ATAs can be connected to digital telephones at this site. ! If you are connecting a fax machine or analog device that is not equipped with an ATA, it can be connected only to port 64. If you want to connect a fax machine or analog device to any other port, it must be equipped with an ATA.
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Planning forms Standard 3.1 Remote Gateway 9150 Configuration Information—Stations Page 3 of 4 Notes: ! A maximum of seven MCAs and ATAs can be connected to digital telephones at this site. ! If you are connecting a fax machine or analog device that is not equipped with an ATA, it can be connected only to port 64. If you want to connect a fax machine or analog device to any other port, it must be equipped with an ATA.
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January 2005 Planning forms Remote Gateway 9150 Configuration Information—Stations Page 4 of 4 Notes: ! A maximum of seven MCAs and ATAs can be connected to digital telephones at this site. ! If you are connecting a fax machine or analog device that is not equipped with an ATA, it can be connected only to port 64. If you want to connect a fax machine or analog device to any other port, it must be equipped with an ATA.
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Planning forms Standard 3.
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January 2005 Planning forms Remote Gateway 9150 Configuration Information—ISDN BRI Modules Page 2 of 3 Module 5 (continued) B-channel 2 DN: ___________________________ SPID: _____________________________ Connection type: ❒ ❒ Local ❒ Local and Remote Remote Trunk group: Trunk access code: ___________________________ _____________________________ Module 6 ISDN line type (variant): Switch type: ________________________________________ _____________________________ B-channel 1 DN: SPID: _____
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Planning forms Standard 3.
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January 2005 Planning forms Remote Gateway 9150 Configuration Information—Network Connections ❒ Security level: No security ❒ Caller ID ❒ Page 1 of 1 Provision ID Remote Gateway 9150 unit identification Node number: ______________________ Node name: __________________________ IP address: Subnet mask: Default gateway: If the security level is Provision ID, what is the Remote Gateway 9150 unit’s security identifier? __________________________ Connection to RLC information IP address to reach the
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Planning forms Standard 3.1 Remote Gateway 9150 Configuration Information—Dialing Plans Page 1 of 1 Notes: ! Nortel recommends that you use the pre-configured default codes listed below. ! The pound sign (# in North America) is mandatory and is automatically pre-configured in Configuration Manager. The pound sign prevents conflicts with the dialing plan on the host PBX. ! You can dedicate all B-channels to one trunk group. You do not have to create a trunk group for each B-channel.
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January 2005 Planning forms Remote Gateway 9150 System expansion worksheet Page 1 of 4 Complete one worksheet for each Remote Gateway 9150 unit. Number of simultaneous fax calls 1 How many simultaneous faxes do you want your equipment to support? Multiply the number of simultaneous faxes by two to determine the total number of DSP channels required for fax calls. (Each fax call requires two DSP channels.
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Planning forms Standard 3.1 Remote Gateway 9150 System expansion worksheet Page 2 of 4 Call blocking: 9 Do you want to implement call blocking? (Users will receive a fast busy signal when resources are not available.) ❒ Yes ❒ No 10 If line 9 is Yes, calculate the number of calls that can be active at one time. Note: A conservative estimate of one call in three being blocked when no resources are available is recommended. Multiply line 6 by your call blocking factor.
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January 2005 Planning forms Remote Gateway 9150 System expansion worksheet Page 3 of 4 Number of trunk interface modules needed (continued): 14 Calculate the number of B-channels required for simultaneous calls in hostcontrolled mode. Each B-channel can support one MCA call, or up to eight simultaneous voice calls using G.729A compression (where each call is compressed to 8 Kbps). However, when using G.
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Planning forms Standard 3.1 Remote Gateway 9150 System expansion worksheet Page 4 of 4 Number of DSP application modules needed: 19 Each DSP application module can support up to eight simultaneous calls over the IP network. Add line two to line eight, divide the sum by eight, and round up to the next whole number. (Line 2: __________ + Line 10: _____________) / 8 = ______________ ___________ 20 Record the number of DSP application modules already installed.
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Appendix B Sample configuration files In this appendix Example of a network 390 Voice port configuration on the Meridian 1 PBX 392 Data port configuration on the Meridian 1 PBX 394 RLC configuration 396 Remote Gateway 9150 unit configuration 400 Remote Gateway 9150 Installation and Administration Guide 389
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Sample configuration files Standard 3.1 Example of a network This section provides an example of a network diagram that shows one host site (with one RLC installed on the host PBX) and one Remote Gateway 9150 unit (with one user station). The purpose of this diagram is to demonstrate the relationship between configuration settings on each unit in the network.
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January 2005 Sample configuration files Network diagram Note: This diagram assumes that both the IP and PSTN are being used. IP Configuration IP Address: 1.2.3.4. IP Network Mask: 255.255.0.0 IP Gateway: 1.2.3.5 Management IP Address (optional) Management IP Network Mask (optional) Connection to remote unit information 9150's Unit ID: 2 IP Address: 5.6.7.
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Sample configuration files Standard 3.1 Voice port configuration on the Meridian 1 PBX This section shows the configuration settings for the voice port on the Meridian 1 PBX. Generally, define voice ports according to the needs of your remote users. Configuration example This configuration example uses the settings identified in the network diagram shown on page 391. Note: This configuration example is from a Meridian 1 PBX 11.
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January 2005 Sample configuration files CLS CTD FBD WTA LPR MTD FND HTD ADD HFD MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1 POD DSX VMD CMSD CCSD SWD LND CNDD CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD ICDD CDMD LLCN MCTD CLBD AUTU GPUD DPUD DNDD CFXD ARHD CLTD ASCD CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD DDGA NAMA DRDD EXR0 USMD USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 CPND_LANG ENG HUNT PLEV 02 VCE defines the port as a AST voice port.
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Sample configuration files Standard 3.1 Data port configuration on the Meridian 1 PBX This section shows the configuration settings for the data port on the Meridian 1 PBX. The data port provides the communication path between the RLC and the Remote Gateway 9150 unit, and must be configured as an MCA. Configuration example This configuration example uses the settings identified in the network diagram shown on page 391. Note: This configuration sample is from a Meridian 1 PBX 11.
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January 2005 TOV 0 MINS DTAO MCA PSEL DMDM HUNT PSDS NO TRAN ASYN PAR SPACE DTR ON DUP FULL HOT OFF AUT ON BAUD 9600 DCD ON PRM KBD ON VLL OFF MOD YES INT OFF CLK OFF KBD ON RTS OFF PLEV 02 AST IAPG 0 AACS NO ITNA NO DGRP MLWU_LANG 0 DNDR 0 KEY 00 SCR 1234 0 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 Sample configuration files Network ports must be defined as MCA. MARP The number that the Remote Gateway 9150 unit needs to connect to the RLC. It must be a DID number.
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Sample configuration files Standard 3.1 RLC configuration This section shows the configuration settings for the RLC. You can obtain a similar configuration printout by performing a configuration download while connected to the RLC. Note: Configuration settings are separated by commas (,). Configuration example This configuration example uses the settings identified in the network diagram shown on page 391. IPCFG 10.2.1.1,255.255.0.0,10.2.1.10,10.3.1.2,255.255.0.
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January 2005 Sample configuration files PORTCFG PORTCFG PORTCFG PORTCFG PORTCFG PORTCFG PORTCFG PORTCFG PORTCFG PORTCFG 6,0 7,0 8,0 9,0 10,0 11,0 12,0 13,0 14,0 15,0 PORTCFG PORTCFG PORTCFG PORTCFG PORTCFG PORTCFG PORTCFG PORTCFG PORTCFG PORTCFG PORTCFG PORTCFG . . . PORTCFG 16,2,2,6065556987 17,0 18,0 19,0 20,0 21,0 22,0 23,0 24,0 25,0 26,0 27,0 Ports configured as local ports Port configured as network port 63,0 RUNITCFG 1,E,0,2,45,45,3,1234567890,0987654321,E,Y,10.1.1.
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Sample configuration files ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG 398 1,SUN,0 1,MON,0 1,TUE,0 1,WED,0 1,THU,0 1,FRI,0 1,SAT,0 2,SUN,0 2,MON,0 2,TUE,0 2,WED,0 2,THU,0 2,FRI,0 2,SAT
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January 2005 Sample configuration files ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG ONOFFCFG 6,SAT,0 00:00 7,SUN,0 00:00 7,MON,0 00:00 7,TUE,0 00:00 7,WED,0 00:00 7,THU,0 00:00 7,FRI,0 00:00 7,SAT,0 00:00 8,SUN,0 00:00 8,MON,0 00:00 8,TUE,0 00:00 8,WED,0 00:00 8,THU,0 00:00 8,FRI,0 00:00 8,SAT,0 00:0
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Sample configuration files Standard 3.1 Remote Gateway 9150 unit configuration This section shows the configuration settings for the Remote Gateway 9150 unit. You can obtain a similar configuration printout by performing a configuration download while connected to the Remote Gateway 9150 unit. Note: Configuration settings are separated by commas (,). Configuration example This configuration example uses the settings identified in the network diagram shown on page 391. IPCFG 10.1.1.2,255.255.0.0,10.1.1.
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January 2005 Sample configuration files RLCDETCFG 1,3,0987654321,1234567890,E,10.2.1.
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Sample configuration files FKEYCFG FKEYCFG FKEYCFG FKEYCFG FKEYCFG FKEYCFG FKEYCFG FKEYCFG FKEYCFG FKEYCFG FKEYCFG FKEYCFG FKEYCFG FKEYCFG FKEYCFG FKEYCFG FKEYCFG FKEYCFG FKEYCFG FKEYCFG FKEYCFG FKEYCFG FKEYCFG FKEYCFG FKEYCFG FKEYCFG FKEYCFG FKEYCFG FKEYCFG FKEYCFG FKEYCFG FKEYCFG FKEYCFG 0,2 TRN 1,2 TRN 2,2 TRN 3,2 TRN 4,2 TRN 5,2 TRN 6,8 LC1 7,NC 8,NC 9,NC 10,NC 11,NC 12,NC 13,NC 14,NC 15,NC 16,NC 17,NC 18,NC 19,NC 20,NC 21,NC 22,NC 23,NC 24,NC 25,NC 26,NC 27,NC 28,NC 29,NC 30,NC 31,NC 32,NC TRKGRPCFG
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Appendix C Pin-out tables for connections In this appendix TELCO 1 connector pin-out table 404 TELCO 2 connector pin-out table 406 Ethernet connector pin-out table 408 Admin (serial) connector pin-out table 409 Power connector pin-out table 410 Remote Gateway 9150 Installation and Administration Guide 403
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Pin-out tables for connections Standard 3.1 TELCO 1 connector pin-out table Note: The colors shown in this table represent standard telephone cable pin-outs.
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January 2005 Port or module Pin-out tables for connections Pin # Signal Color Pin # Signal Color Module 4 19 (ISDN BRI—U or ST) MOD 3 Ring 0+ BR-Y 44 Module 3 RING 0- Y-BR Module 5 20 (ISDN BRI—ST only) MOD 4 Tip 0+ SL-Y 45 Module 4 Tip 0- Module 5 21 (ISDN BRI—U or ST) MOD 4 Ring 0+ BL-V 46 Module 4 RING 0- V-BL Module 5 (for future use) 22 MOD 4 Tip 1+ OR-V 47 Module 4 TIP 1- Module 5 (for future use) 23 MOD 4 Ring 1+ GR-V 48 Module 4 RING 1- V-GR Leave open for UL spacing re
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Pin-out tables for connections Standard 3.1 TELCO 2 connector pin-out table Note: The colors shown in this table represent standard telephone cable pin-outs.
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January 2005 Port or module Pin-out tables for connections Pin # Signal Color Pin # Signal Color Module 6 19 (ISDN BRI—U or ST) MOD 5 Ring 0+ BR-Y 44 Module 5 Ring 0- Y-BR Module 7 20 (ISDN BRI—ST only) MOD 6 Tip 0+ SL-Y 45 Module 6 Tip 0- Y-SL Module 7 21 (ISDN BRI—U or ST) MOD 6 Ring 0+ BL-V 46 Module 6 Ring 0- V-BL Module 7 (for future use) 22 MOD 6 Tip 1+ OR-V 47 Module 6 Tip 1- V-OR Module 7 (for future use) 23 MOD 6 Ring 1+ GR-V 48 Module 6 Ring 1- V-GR Leave open fo
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Pin-out tables for connections Standard 3.
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January 2005 Pin-out tables for connections Admin (serial) connector pin-out table Pin number Signal name I/O Description 2 MMI-RXD I MMI RS-232C Receive Data 3 MMI-TXD O MMI RS-232C Transmit Data Ground I Logic Ground 1 4 5 6 7 8 9 Remote Gateway 9150 Installation and Administration Guide 409
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Pin-out tables for connections Standard 3.1 Power connector pin-out table Pin number Signal name I/O Current Description 1 +5V I 5.0 A +5v 2 Ground I 3 +24V I 1.5 A +24v 4 -12V I 0.
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Appendix D Display log definitions In this appendix Display logs Remote Gateway 9150 Installation and Administration Guide 412 411
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Display log definitions Standard 3.1 Display logs The display log functionality is significantly improved over prior releases of Remote Gateway 9150. This appendix lists the 9150 system’s display log error and status messages. Statistic Definition LOG NUMBER 0 DESCRIPTION This is a description of the log that is being generated. SEVERITY NORMAL, WARNING, MINOR, MAJOR, CRITICAL (Assigns one of these levels to the Log.) TASK This is the task that originates the trap.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 1 DESCRIPTION This log indicates that the system started. SEVERITY NORMAL TASK MMI PRODUCT RLC, 9150, 911x CANCELLATION None ACTION TO BE TAKEN None PARAMETERS 1) Version string DISPLAYED TEXT System started. S/W Version - P1 LOG NUMBER 2 DESCRIPTION This logs indicates that there was a failure in allocation of the TCM block.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 3 DESCRIPTION This logs indicates that there was a failure in allocation of memory of size 'n'. SEVERITY MAJOR TASK None PRODUCT 9150, 911x CANCELLATION None ACTION TO BE TAKEN Memory buffers exhausted. If the problem persists re-boot the system.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 5 DESCRIPTION This log indicates that the QoS of the IP network degraded and the system transitioned to the PSTN. SEVERITY NORMAL TASK QoS Transitioning PRODUCT RLC, 9150, 911x CANCELLATION Log number 2 - FB_RECOVERY_LOG_ID ACTION TO BE TAKEN Investigate why the IP network was determined to be below VoIP quality. Review the Engineering Guidelines.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 7 DESCRIPTION This log indicates that a user logged onto the system. SEVERITY NORMAL TASK Session Control PRODUCT RLC, 9150, 911x CANCELLATION Log number 8 ACTION TO BE TAKEN None PARAMETERS 1) Connection (serial or Telnet) through which user logged onto system DISPLAYED TEXT User logged on: P1 LOG NUMBER 8 DESCRIPTION This log indicates that a user logged off from the system.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 9 DESCRIPTION This log indicates that logon to the system failed. SEVERITY WARNING TASK Session Control PRODUCT RLC, 9150, 911x CANCELLATION None ACTION TO BE TAKEN None PARAMETERS 1) Reason – wrong user name, password, device busy, and so on DISPLAYED TEXT User login failed: P1 LOG NUMBER 10 DESCRIPTION This log indicates a debug Session Terminated.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 11 DESCRIPTION This log indicates that database reading from Flash at Power on failed. This can be caused by corrupted Flash. As a result, the system starts with the default configuration. SEVERITY CRITICAL TASK MMI PRODUCT RLC, 9150, 911x CANCELLATION None ACTION TO BE TAKEN 1) Re-configure the system and then save it to Flash.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 12 DESCRIPTION This log indicates that user tried saving a new configuration to Flash.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 14 DESCRIPTION This log indicates that User tried a configuration upload.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 16 DESCRIPTION This log indicates that there is a DN clash.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 17 DESCRIPTION This log indicates that the user tried to upload software. This could be application software or ISDN module software. After an application software upload, the system is normally restarted. Therefore, it is possible that this log was lost.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 19 DESCRIPTION This log indicates that a user tried a Remote connection to another system using the Telnet command.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 21 DESCRIPTION This log indicates that the remote site re-initialized upon Remote Gateway 9100 Series unit configuration change.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 23 DESCRIPTION This log indicates that a Remote Gateway 9100 Series unit registered. SEVERITY NORMAL TASK Call Processing PRODUCT RLC CANCELLATION None ACTION TO BE TAKEN None PARAMETERS 1) Unit ID of the Remote Gateway 9100 Series unit that registered DISPLAYED TEXT Remote site: P1 is registered LOG NUMBER 24 DESCRIPTION This log signals a port registration clash for a dedicated port.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 25 DESCRIPTION This log indicates that a remote port registered with a multi-user/ dynamic RLC port.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 26 DESCRIPTION This log indicates a port registration clash for a multi-user port. SEVERITY WARNING TASK Call Processing PRODUCT RLC CANCELLATION None ACTION TO BE TAKEN 1) Make sure that this port is not registered with any other remote unit. 2) If the port is already registered with another remote unit, determine to which remote unit the port needs to be registered.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 27 DESCRIPTION This log indicates that a port registration failed for a dynamic pool port. All ports in this dynamic pool are registered and no port is available for use. SEVERITY WARNING TASK Call Processing PRODUCT RLC CANCELLATION None ACTION TO BE TAKEN 1) Make sure that this port is not registered with any other remote unit.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 28 DESCRIPTION This logs indicates that there was a failure in allocation of a new call register. SEVERITY CRITICAL TASK Device Control, Call Processing PRODUCT RLC, 9150, 911x CANCELLATION None ACTION TO BE TAKEN The system memory allocation has failed and might have been exhausted. If the problem persists re-boot the system.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 29 DESCRIPTION This log indicates that there were insufficient DSP channels when a voice call was attempted. SEVERITY MINOR TASK Device Control/Call Processing PRODUCT 9150, 911x CANCELLATION None ACTION TO BE TAKEN 1) All the DSP channels on the system are in use. Wait for calls to be dropped.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 30 DESCRIPTION This log indicates that allocation of a local trunk for a local call failed. The possible reasons for failure are: 1) All the trunks are in use. 2) There are no Local or Local/Remote trunks configured. 3) The BRI link may be down or the BRI module might not be plugged in completely.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 31 DESCRIPTION This log indicates that a local call failed because the dialed DN didn’t exist. SEVERITY WARNING TASK Device Control PRODUCT 9150, 911x CANCELLATION None ACTION TO BE TAKEN Verify the dialed digits with the configuration numbers.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 33 DESCRIPTION This log indicates that the DSP cross connect failed, which might have resulted in no voice path being established. SEVERITY CRITICAL TASK Device Control PRODUCT 9150, 911x CANCELLATION None ACTION TO BE TAKEN Contact the vendor if the problem persists.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 35 DESCRIPTION This log indicates that there was a failure in registering to a remote RLC. This would indicate that the Host is unreachable through both the IP and the PSTN. SEVERITY MAJOR TASK Device Control PRODUCT 9150, 911x CANCELLATION None ACTION TO BE TAKEN 1) Check for the IP/PSTN connectivity. 2) Check for the remote Host status. 3) Check the correctness of configuration. Units must be enabled.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 36 DESCRIPTION This log indicates the success or failure of a Remote Gateway 9150 unit port’s attempt to register with a multi-user/dynamic port on a RLC. SEVERITY NORMAL TASK Device Control PRODUCT RLC, 9150 CANCELLATION None ACTION TO BE TAKEN 1) Determine if the port was in use. 2) Configure the port as a multi-user/dynamic port. 3) The host RLC is unreachable.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 37 DESCRIPTION This log indicates that an attempt to connect to a Remote Gateway 9100 Series unit on the specified medium failed. 1) If the same message is displayed with both IP and PSTN, in succession, the specified remote cannot be reached.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 38 DESCRIPTION This log indicates that an attempt to bring up an additional trunk failed due to the lack of an unoccupied, configured trunk. This could cause the failure of a voice call depending on the media allowed to communicate to that remote, the priority of the call, and the Extra Bandwidth configured. However, verify the presence of log number 55 on the RLC to see if a voice call did not succeed.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 39 DESCRIPTION This log indicates that there an attempt was made to get an additional trunk on the PSTN. This message has a corresponding message with same number on the Remote Gateway 9150 unit board. This can cause a voice call to fail, depending on the media allowed to communicate with that remote device and the priority of the call.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 40 DESCRIPTION This log indicates that an attempt to transition to the PSTN failed. Appearance of this message does not cause a voice call to drop. However, if RLC log numbers 42 or 56 display, the system can drop voice calls and not be able to connect to the Remote Gateway 9100 Series unit temporarily.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 41 DESCRIPTION This log indicates the failure of the system to connect to the specified remote on the IP network due to a network problem other than unacceptable QoS. SEVERITY WARNING TASK Network Manager PRODUCT RLC, 9150, 911x CANCELLATION None ACTION TO BE TAKEN 1) Check for problems on the IP network. 2) Wait for more attempts because connections can take more time depending on nature of the network.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 42 DESCRIPTION This log indicates that the IP network failed abruptly while there were connections routed over IP, dropping active voice calls. To check for dropped voice calls, look for log number 56. SEVERITY MAJOR TASK Network Manager PRODUCT RLC, 9150, 911x CANCELLATION None ACTION TO BE TAKEN Check if the IP connection is intact or if there is another problem on the IP network.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 43 DESCRIPTION This log indicates the failure of a non-primary trunk. This might lead to dropping of voice calls to compensate the bandwidth loss in the absence of an IP connection to the Remote Gateway 9100 Series unit. Look for log number 56 to see if any calls were dropped. SEVERITY MAJOR TASK Network Manager PRODUCT RLC CANCELLATION None ACTION TO BE TAKEN 1) Verify that the PSTN connections are OK.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 44 DESCRIPTION This log indicates an abnormal failure of the primary signaling link. This leads to the dropping of all active connections to the Remote Gateway 9100 Series unit. SEVERITY CRITICAL TASK Network Manager PRODUCT RLC, 9150, 911x CANCELLATION None ACTION TO BE TAKEN 1) Check IP and trunk connections. (physical connections) 2) If this displays on the RLC, look for log number 45 on the Remote Gateway 9150 unit.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 45 DESCRIPTION This log indicates that the primary signaling was dropped due to a request for a 911 (emergency) call, resulting in a temporary loss of communication with RLC. SEVERITY WARNING TASK Network Manager PRODUCT 9150, 911x CANCELLATION None ACTION TO BE TAKEN This indicates that there are not enough trunks and the primary trunk had to be used for a 911 (emergency) call.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 47 DESCRIPTION This log indicates that inactivity timer creation failed. This could lead to the primary signaling channel not closing to the remote. If the IP QoS is BAD, the PSTN trunk stays on. Otherwise, IP stay on.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 48 DESCRIPTION This log indicates the failure of a connection because of incorrect security information due to one of the following situations: 1) A valid remote tried to connect with inappropriate security data. 2) The Remote Gateway 9100 Series unit rejected a connection initiated by the local unit. 3) There is a security issue with bringing up an additional trunk.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 49 DESCRIPTION This log indicates that an unknown remote tried to connect and the attempt failed. SEVERITY WARNING TASK Network Manager PRODUCT RLC, 9150, 911x CANCELLATION None ACTION TO BE TAKEN 1) Confirm that the configuration of the unit IDs are OK between the units. 2) This may be an indication of an unauthorized Remote Gateway 9100 Series unit attempting to connect.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 51 DESCRIPTION This log indicates that an incoming connection from the specified Remote Gateway 9100 Series unit failed because the specified medium is not allowed to connect to that Remote Gateway 9100 Series unit. SEVERITY WARNING TASK Network Manager PRODUCT RLC, 9150, 911x CANCELLATION None ACTION TO BE TAKEN 1) Check the correctness of configurations. 2) Verify that unit trying to connect has needed authorization.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 53 DESCRIPTION This log indicates that the Remote Gateway 9100 Series unit went offline. No communication is possible until the unit goes online again or online time occurs. In offline mode, all connections, including permanent trunks, if any, are closed.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 55 DESCRIPTION This log indicates the system was unable to place a voice call, which could be caused by the following conditions: 1) No connection to the remote. Attempts failed. 2) HIGH/NORMAL priority: No bandwidth on trunk and IP not available. 3) PSTN only call: No bandwidth available, trunk disabled, or trunk not reachable. 4) IP only call: IP not reachable or not enabled.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 56 DESCRIPTION This log indicates an abnormal failure of a call.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 57 DESCRIPTION This log indicates a failed attempt to switch a voice connection to the specified medium. This is an indication of a loss of one of the following: 1) Signaling packets 2) Synchronization between RLC - 9150, 911x SEVERITY MINOR TASK Network Manager PRODUCT RLC CANCELLATION None ACTION TO BE TAKEN This does not happen in normal operation. Report its occurrence.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 59 DESCRIPTION This log indicates that a local call was dropped because of an abnormal link failure. SEVERITY MAJOR TASK Network Manager PRODUCT 9150 CANCELLATION None ACTION TO BE TAKEN 1) Confirm that physical trunk connections are intact. 2) Check for failure on the PSTN.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 61 DESCRIPTION This log indicates that the signaling link to a Remote Gateway 9100 Series unit was established on the specified medium.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 63 DESCRIPTION This log indicates a PSTN connection to a peer unit failed. This could be caused by several possible problems, including: 1) A cabling issue at the Remote Gateway 9100 Series unit could keep that unit from being able to connect on the PSTN. 2) The data port on the RLC could be disabled. 3) For BRI connections between a 9150 and an RLC the PSTN path may not be a 64K clear channel (the required path).
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 64 DESCRIPTION This log indicates that the unit attempted a PSTN connection to its peer unit at too slow a bit rate. This severely damages system performance since all bandwidth calculations are incorrect. SEVERITY MAJOR TASK TP PRODUCT RLC, 9150 CANCELLATION None ACTION TO BE TAKEN The PSTN path between a 9150 and RLC requires a clear 64K channel.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 65 DESCRIPTION This log indicates that the unit attempted a PSTN connection to its peer unit, and that the connection attempt succeeded initially at 56K, failed at 65K, and then failed again at 56K. SEVERITY MAJOR TASK TP PRODUCT RLC, 9150 CANCELLATION None ACTION TO BE TAKEN: This problem is most likely related to log number 64 where a clear 64K channel could not be obtained.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 66 DESCRIPTION This log indicates that the database has been converted from an older version to the current version. The start and end versions are specified. The status of the conversion is also available. SEVERITY NORMAL TASK MMI PRODUCT 9150 CANCELLATION None ACTION TO BE TAKEN: If the status is Failure, then re-configure the system.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 67 DESCRIPTION This log indicates that a locally defined feature clashes with a PBX defined feature. SEVERITY NORMAL TASK Device Control PRODUCT RLC, 9150 CANCELLATION None ACTION TO BE TAKEN: 1) In the case of failure, check the key configurations on the switch and the key configurations done on the 911x, 9150, IDVR for the port concerned.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 68 DESCRIPTION This log indicates that a PSTN connectivity test has started to a specified remote, in a specified mode.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 69 DESCRIPTION This log indicates that a PSTN connectivity test is completed or aborted.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 70 DESCRIPTION This log indicates that there was a failure in adding a DN to the system because the DN was already in the system. If you want to place a local call to this digital telephone set, you must use the number configured through Configuration Manager.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 71 DESCRIPTION This log indicates that the PBX has returned an Illegal number error when attempting to dial from the Network port on the RLC to the Remote Gateway 9150 unit. Most frequently, this error occurs when the dialed number is going to be routed by the PBX, or Central Office, over an analog trunk instead of a clear channel data path.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 72 DESCRIPTION This log indicates that a key map update is written into the Flash. SEVERITY NORMAL TASK MMI PRODUCT 9150 CANCELLATION None ACTION TO BE TAKEN: None PARAMETERS 1) Status - SUCCESS if Save to Flash is successful. FAILED if the Flash save attempt failed. DISPLAYED TEXT Key Map Save to Flash: P1 LOG NUMBER 73 DESCRIPTION This log indicates an invalid compression algorithm (such as, G.729A/Fax or G.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 74 DESCRIPTION This log indicates a status change (such as, UP/DOWN) for the BRI line.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 76 DESCRIPTION This log indicates that the software version of the remote unit is incompatible with the software version installed in the unit generating this message. SEVERITY CRITICAL TASK Network Manager PRODUCT 9150, RLC, 911x CANCELLATION None ACTION TO BE TAKEN: Verify software versions on both units.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 78 DESCRIPTION This log indicates that the key map version of the PBX software has changed. This is normal when upgrading major PBX versions.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 80 DESCRIPTION This log indicates that connectivity on the specified medium to the specified remote unit closed. This is a part of normal system operation.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 81 DESCRIPTION This log indicates that connectivity on the specified medium to the specified remote failed abnormally due to an unspecified problem on the network.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 82 DESCRIPTION This log indicates that Network Manager task states for a particular remote unit was reset and all the connections to the remote were cleared. This can happen due to the following reasons: 1) An error occurred in the system to automatically trigger Network Manager reset. 2) The user has issued a debug command "nmr x" where x is a valid remote unit number.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 83 DESCRIPTION This log indicates the result of DN Discovery on the RLC. If the result in the log is Failure or Partial Success then the system retries for up to five times at three minute intervals if the port(s) is (are) busy during the first attempt. The system records the status of the initial attempt as well as the last attempt, if made.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 84 DESCRIPTION This log indicates that a voice/modem DSP has loaded successfully. SEVERITY NORMAL TASK VPM PRODUCT RLC, 9150, 911x CANCELLATION None ACTION TO BE TAKEN None PARAMETERS 1) Single-digit DSP device ID 2) DSP module 3) DSP device DISPLAYED TEXT DSP #P1 load successful.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 85 DESCRIPTION This log indicates that a voice/modem DSP load attempt has Failed, indicating a possible hardware problem. If this log entry is not followed by log entry 83, the DSP is out of service for the duration of the session (that is, until RESET or powercycle). On the 911x, this message indicates failure of the only DSP and represents a CRITICAL failure.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 86 DESCRIPTION This log indicates that a DSP failure was detected and automatic dynamic recovery was initiated. SEVERITY WARNING TASK VPM PRODUCT RLC, 9150 CANCELLATION None ACTION TO BE TAKEN None PARAMETERS 1) Single-digit DSP device ID 2) DSP module number 3) DSP device number 4) If the user manually initiates the request, the cause shows as User.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 87 DESCRIPTION This log indicates that a DSP has been taken Out Of Service.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 88 DESCRIPTION This log indicates that a modem channel has been requested when no modem channels were available. It can occur if an insufficient number of DSPs have been configured with the 911x DSP load. SEVERITY MAJOR (CRITICAL on 911x) TASK VPM PRODUCT RLC, 911x CANCELLATION None ACTION TO BE TAKEN Check the RLC configuration to ensure that a sufficient number of DSPs have been configured with the 911x DSP load.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 91 DESCRIPTION This log indicates the status of a BRI module that has started (or restarted) because of a system startup or manual restart. SEVERITY WARNING TASK BRI manager PRODUCT 9150 CANCELLATION None ACTION TO BE TAKEN Monitor the BRI module. If the cause is not a user-initiated reset, a problem exists with either the BRI hardware or software.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 92 DESCRIPTION This log indicates that there is a mismatch in the circuit rule for the MADN ports. All ports in the same MADN group should have the same compression rate and priority. SEVERITY WARNING TASK Call Processing PRODUCT RLC CANCELLATION None ACTION TO BE TAKEN Configure the Circuit rule for all the ports in the MADN Group the same. Save the configuration and force DN Discovery from Configuration Manager.
PAGE 509
January 2005 Statistic Display log definitions Definition LOG NUMBER 93 DESCRIPTION This log indicates that the Emergency Access Code (EAC) has been dialed from a port.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 95 DESCRIPTION This log indicates that the OFFLINE SPRE code was dialed from a port. SEVERITY NORMAL TASK Device Control PRODUCT RLC, 9150, 911x CANCELLATION Log number 2 - FB_RECOVERY_LOG_ID ACTION TO BE TAKEN None PARAMETERS 1) Port number that dialed the SPRE code DISPLAYED TEXT Offline SPRE Code dialed from port: P1 LOG NUMBER 96 DESCRIPTION This log indicates that the Auto Upgrade function was attempted.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 97 DESCRIPTION This log indicates that no activity is found on the signaling link, when all digital telephone sets connected to Remote Gateway 911x Series units are idle, and the modem needs to be retrained. The error is detected by the RLC.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 100 DESCRIPTION This message indicates that an incoming call is being transferred due to network Congestion but the transfer has failed. SEVERITY MAJOR TASK Call Processing PRODUCT RLC CANCELLATION None ACTION TO BE TAKEN Check PBX configuration for this device. PARAMETERS 1) String indicating the nature of the failure. 2) Destination port number of the incoming call. 3) Device key number the call is on.
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January 2005 Statistic Display log definitions Definition LOG NUMBER 102 DESCRIPTION This message indicates successful transfer of an incoming call due to network congestion. SEVERITY NORMAL TASK Call Processing PRODUCT RLC CANCELLATION None ACTION TO BE TAKEN None PARAMETERS 1) String indicating "Completed". 2) Destination port number of the incoming call. 3) Device key number the call is on.
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Display log definitions Statistic Standard 3.1 Definition LOG NUMBER 104 DESCRIPTION Software system reset is being performed. SEVERITY NORMAL TASK None PRODUCT RLC, 9150, 911x CANCELLATION None ACTION TO BE TAKEN None PARAMETERS None DISPLAYED TEXT Software System Reset.
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Glossary 10BaseT Ethernet The Ethernet standard for baseband local area networks using twisted-pair cable carrying 10 megabits per second (Mbps) in a star topology. A A-law A companding technique used in encoding and decoding audio signals in 30-channel pulse code modulated (PCM) systems. A-law companding is the primary method used in Europe. Refer also to Mu-law. adapter Hardware required to support a particular device. For example, network adapters provide a port for the network wire.
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Glossary Standard 3.1 Application Program Interface A set of routines, protocols, and tools that programmers use to develop software applications. APIs simplify the development process by providing commonly used programming procedures. Automatic Call Distribution (ACD) applications A separate system or built-in feature of a PBX that equally distributes incoming calls to agents. As calls come in, they are placed into a queue (or a waiting line) for the next available agent.
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January 2005 Glossary bridge A protocol-independent device that connects two LANs or two segments of the same LAN. Bridges are faster (and less versatile) than routers because they forward packets without analyzing and rerouting messages. bus A collection of wires that connects the microprocessor and main memory to internal computer components. All buses consist of an address bus that transfers data and a data bus that transfers information about where the data should go.
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Glossary Standard 3.1 Caller ID Caller ID is used on the RLC to identify the number of the caller requesting access to one of its ports. It is also used on the Remote Gateway 9150 unit to authenticate incoming calls from the RLC. Calling Line IDentification An optional service that identifies the telephone number of the caller. This information can then be used to route the call to the appropriate agent or skillset. The caller’s telephone number can also be displayed on a telephone set.
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January 2005 Glossary COM or COMM Communications port. This usually refers to the Logical Device name of PC serial ports as defined by DOS. computer-based training Computer-based training (CBT) is a type of education in which students learn by running special training programs on a computer. CBT is especially effective for training people to use computer applications, because the CBT program can be integrated with the applications.
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Glossary Standard 3.1 DB-9 connector A 9-pin connector labeled ADMIN that provides the RS-232 serial port interface. This serial port connection can be used to configure a Remote Gateway 9150 unit that is directly connected to a PC. DHCP Refer to Dynamic Host Configuration Protocol. Digital Signal Processor A special type of coprocessor that manipulates analog data, such as sound or photographs, that has been converted to digital form. Directory Number The number that identifies a phoneset on a switch.
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January 2005 Glossary Dynamic Link Library A library of executable functions or data that can be used by a Windows application. Typically, a DLL provides one or more particular functions and a program accesses the functions by creating either a static or dynamic link to the DLL. A DLL can be used by several applications at the same time. dynamic port pool A RLC feature that is similar to multi-user ports in that multiple stations can share ports on the RLC.
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Glossary Standard 3.1 EMI Electromagnetic Interference Error Correction Code A scheme that can detect and fix single-bit memory errors without crashing the system. Also known as Error Detection and Correction (EDAC). Ethernet A widely used LAN protocol that uses a bus topology and supports data transfer rates of 10 Mbps. event An occurrence or action on the RLC or remote unit, such as the sending or receiving of a message, the opening or closing of an application, or the reporting of an error.
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January 2005 G Glossary G.711 G.711 is the international standard for encoding telephone audio on a 64 Kbps channel. It is a pulse code modulation (PCM) scheme operating at an 8 kHz sample rate, with 8 bits per sample. According to the Nyquist theorem, which states that a signal must be sampled at twice its highest frequency component, G.711 can encode frequencies between 0 and 4 kHz. Telephone companies can select between two different variants of G.711: A-law and mµ-law.
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Glossary Standard 3.1 GPF Refer to General Protection Fault. graphical user interface The information displayed on the monitor when a Windows application (or another non-command-based application) runs. A graphical user interface uses features such as pointers, icons, I-beams, and menus to make the program easier to use. H handshaking A process involved in establishing a valid connection or signal between two pieces of hardware or communications software.
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January 2005 Glossary idle timer Identifies the maximum length of time during which an ISDN connection should remain idle before it can be closed. Idle means that a voice connection does not exist, and buttons are not being pressed on the digital telephone. input/output Refers to any operation, program, or device that enters data into a computer or extracts data from a computer. I/O Refer to input/output. IP Internet Protocol.
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Glossary K L Standard 3.1 kilobyte (kbyte) 1024 bytes LAN Refer to Local area network. LED Light emitting diode Local area network A computer network that spans a relatively small area. Most LANs connect workstations and personal computers and are confined to a single building or group of buildings. local call A call that originates at your site.
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January 2005 Glossary megahertz (MHz) One million cycles per second. RLC An abbreviation for Reach Line Card. The RLC is installed on the host PBX at the host location and relays voice and signaling information from the digital telephones connected at a remote site to the PBX at the host site. motherboard The principal board that has connectors for attaching devices to the bus. Typically, the motherboard contains the CPU, memory, and basic controllers for the system.
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Glossary Standard 3.1 NPA Refer to Number Plan Area. Number Plan Area Area code NVRAM Non-Volatile Random Access Memory O OA&M Operations, administration, and maintenance object linking and embedding A compound document standard that enables you to create objects with one application and then link or embed them in a second application. OEM Original equipment manufacturer online/offline table The online/offline table is configured on the RLC.
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January 2005 Glossary OTM Optivity Telephony Manager. This is a Nortel software application that is used to administer the Meridian 1 PBX. P Packet InterNet Groper PING. A protocol that can be used to test the Ethernet connection to devices on the network (such as the RLC and its associated remote units). packetized voice Digital Signal Processors (DSPs), located in the Remote Gateway 9150 unit and RLC, convert analog voice into digital data.
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Glossary Standard 3.1 Power-On Self-Test Initializes and performs rudimentary tests on baseboard hardware, including CPU, floating point unit, interrupts, memory, real-time clock, video, and auto-initializing PCI and EISA bus. priority DN A user station can be configured as a priority DN. There are two levels of priority—high and normal.
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January 2005 R Glossary RAM Random Access Memory. This is the most common type of memory found in computers and other devices, such as printers. The term RAM is usually synonymous with main memory, the memory available to programs. For example, a computer with 8 Mbytes of RAM has approximately 8 million bytes of memory that programs can use. remote station A telephone set or fax machine located at the Remote Gateway 9150 site.
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Glossary Standard 3.1 serial port A general-purpose interface that can be used for almost any type of device, including modems, mice, and printers (although most printers are connected to a parallel port). Most serial ports on personal computers conform to the RS-232C or RS-422 standards. server A computer or device on a network that manages network resources. Examples of servers include file servers, print servers, network servers, and database servers.
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January 2005 Glossary SPRE code A Special Prefix code that is used to initiate use of a PBX feature.
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Glossary Standard 3.1 switch resource A device that is configured on the switch. T TCP/IP Transport Control Protocol/Internet Protocol. The communication protocol used to connect devices on the Internet. TCP/IP is the standard for transmitting data over networks. threshold A value for a statistic at which system handling of the statistic changes. threshold class A set of options that specifies how statistics are treated in reports and real-time displays. Refer also to pegging threshold.
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January 2005 U Glossary Uninterruptible Power Supply A power supply that includes a battery to maintain power in the event of a power outage. Typically, a UPS keeps a computer running for several minutes after a power outage, enabling you to save data that is in RAM and to shut down the computer safely. UPS Refer to Uninterruptible Power Supply. utility A program that performs a specific task, usually related to managing system resources.
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Glossary 506 Standard 3.
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Fields index Symbols %Error 330 Numerics 802.
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Fields Index Priority 302 Remote ID 302 Start Time 302 Transitions to IP 302 Transitions to PSTN 302 Type 302 Channel 313 Close Time 296 Collisions 331 COM port number 164 Compression Algorithms 242 Connection ID 302, 321 CPND 210 Cross Connection Type 317 Current Media 302 D Date Auto Upgrade 246 Day Auto Upgrade 245 Default (button) 143 Delete Syslog Configuration 249 Device 238 Device Information Statistics Call Status 324 Device Type 324 Login Status 324 ROU Port Number 324 Type 324 Device Number 309,
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January 2005 EthRx Ucast 331 EthTx Disc 330 EthTx Err 331 EthTx Mcast 330 EthTx Ucast 330 F Facility Indicator 249 Forward Busy/No Answer 211, 223 Number of Rings before transfer 211 Transfer to DN 212 Frequency 245 Full Duplex Ethernet 196 G Group No 237 H Hardware Statistics Module No 306 Module Type 306 Status 306 Version 306 Help (button) 143 Hour 329 I IFC No 313 IFC Type 313 In Service 309, 317 International Tones 185 Cadence Time 190 End Repeat 189 No of Cycles 190 Tone Code 189 Tone Type 189 F
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Fields Index Standard 3.
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January 2005 SPRE Codes DeRegistration 182 Local Calling 182 Offline 182 Online 181 Paging 181 Registration 182 Start Auto Upgrade 245 Start Time 296, 302 statistics Bandwidth (BW) Connection Statistics IP QoS Status 299 No of Voice Calls on IP 299 No of Voice Calls on PSTN 299 Remote Unit Number 299 Signaling Status 299 Total Up Trunk BW 299 Used IP BW 299 Used Trunk BW 299 Bandwidth Connection Statistics field descriptions 299 BRI Information Statistics Available Channels 317 Cross Connection Type 317 De
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Fields Index Standard 3.1 ISDN Module Information Link Status 326 Module Number 326 Module Type 326 Usage 326 Local Call Statistics Call Duration 319 Call Start Time 319 Port No.
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January 2005 Tx Voice Samples 329 Type 230, 302, 324 U Unit ID 9150 System Configuration 178 RLC Connection Configuration 203 Usage 317, 326 Used IP BW 299 Used Trunk BW 299 Fields Index V Version 306 W Which module would you wish to configure 124 Wish to configure Multiple 9150 Ports 123 Wish to Enable IP Voice Connection to Remote 122 Wish to Enable PSTN Connection to RLC 123 Remote Gateway 9150 Installation and Administration Guide 513
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Fields Index 514 Standard 3.
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Index Numerics 10BaseT Ethernet 10 as a component xix connection option 10 10BaseT Ethernet connection xix 25-pair connector 5 802.
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Index Standard 3.
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January 2005 communications system and software requirements 42 communications system requirements 42 Companding Algorithm configuring 185 ISDN line type 226 components 10BaseT Ethernet connection xix Digital Signal Processor (DSP) xix ISDN Basic Rate Interface connection xix ISDN BRI trunk interface modules xix Remote Gateway 9150 unit xix compression algorithms 67 and ATA devices 257 and MCA devices 257 G.711 257 G.729A 257 G.
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Index Standard 3.
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January 2005 Differentiated Services (DiffServ) 34 Digital Signal Processor (DSP) xix digital telephone sets supported M39xx series accessories 30 supported models 26 M2006 26 M2008D 26 M2008HFD 26 M2216D 26 M2616D 26 M3110 26 M3310 26 M3820 26 M3901 26 M3902 26 M3903 26 M3904 26 M3905 26 digital telephones display messages 270 supported 26 troubleshooting 351 Disabled Outbound Digit Sequence 212 display messages 270 displaying logs 290 download M3904 digital telephone sets Flash upgrade 28 Download Config
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Index Standard 3.
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January 2005 H half-duplex Ethernet 10 hardware description connectors 5 LED indicators 4 mounting options 6 Remote Gateway 9150 unit LED indicators 3 hardware installation tools 88 Hardware Statistics 303 host-controlled mode 260 and Call Transfer feature 275 and Call Waiting feature 274 and Hold feature 274 calls, placing 265 external corporate call, example 22 indicator updates 268 internal corporate call, example 20 I idle timer 15 implementation QoS Transitioning Technology 79 incoming call process 1
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Index Standard 3.
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January 2005 M3905 digital telephone sets firmware download 27 upload 27 Phase I Remote Gateway 9150 unit reboot 27 M39xx digital telephone sets Flash download download time 338 Flash upgrade download time 28 PBX downgrade 28 software upgrade download time 338 M39xx digital telphone sets Call Log country code 27 trunk access code 27 MADN 253 dial tone delay calculating 254 Make Set Busy (MSB) mode ACD 32 maximum collision re-try counter 5 MCA 257 maximum quantity 257 refer to Meridian Communication Adapter
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Index Standard 3.1 online help 144 online mode defined 262 what controls online mode 263 online/offline automatic offline event, overriding 278 scheduling 64 SPRE codes, using 277 online/offline mode 262 changing 65 online/offline table configuration 40 description 40 how the table works 40 optional modules DSP application module 9 trunk interface module 9 outgoing calls placing 17, 264 P packet loss handling techniques 33 packetized voice default algorithm 33 G.711 33 G.726 33 G.
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January 2005 POTS functionality analog port 220 Power connector pin-out table 410 LED indicator 4 power supply cable 6 UPS compatibility 6 power up LED indicators 111 precautionary messages 86 pre-dialing local trunk calls 261 priority level circuit only 36 IP only 36 normal 36 priority reserved bandwidth 37 private lines 255 problems solving connectivity PING failure 364 Provision ID (security level) 12 PSTN testing 131 PSTN mode implementing 76 PSTN Statistics Channel Number 334 CRC Errors 334 Frame Leng
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Index Standard 3.1 cables you must obtain 105 configuration defining a fax station 221 example 400 Configuration Wizard 115 connecting to the network 109 connection options 10 cover removing 91 replacing 92 description 2, 3 Ethernet connection default 10 full-duplex 10 half-duplex 10 how it works 16 implementation NAPT routers 78 NAT routers 78, 79 LED indicators 3, 349 Boot status 4 Ethernet 4 Module 4 Power 4 power up behavior 111 troubleshooting 349 V.
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January 2005 software requirements 42 software upgrade M39xx digital telephone sets 338 SPRE codes configuring 181–182 controlling online and offline modes 263 Startup Information SLOTNO 304 STATUS 304 TYPE 304 VERSION 304 station configuration call appearance keys 253 stations 9150 Device Configuration sheet 207 assignment and configuration 81 ATA and MCA-equipped stations and bandwidth requirements 257 call appearance keys 253 call processing capabilities and station settings 251 calling permissions and
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Index Standard 3.1 Status refer also to Boot status supported applications ACD applications 32 Computer Telephony Integration applications 31 supported Codecs data stream 42 G.711 42 G.726 42 supported CodecsG.
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January 2005 digital telephone 351 LED indicators 349 overview 348 Ping option 362 recovering from a catastrophic failure 367 Remote Gateway 9150 LED indicators 349 software problems 360 trunk access code M39xx digital telephone sets 27 trunk access codes 234 Trunk Connection Statistics 294 descriptions 296 displaying 295 trunk connections 13 bandwidth allocation 65 changing online/offline mode 65 managing 64 online/offline schedule 64 QoS Transitioning Technology 64 Trunk Group B-Channel fields B Channel
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Index Standard 3.1 V W V.35 LED indicator 4 VERSION 304 voice jitter attenuation buffer 33 Voice over IP implementing 77 packetized voice default algorithm 33 G.711 33 G.726 33 G.729A 33 packet loss handling techniques 33 silence suppression 33 voice jitter attenuation buffer 33 QoS Transitioning Technology 34 wall mounting installing 100–102 530 X X11 release 25.
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Remote Gateway 9150 Installation and Administration Guide Copyright © 2005 Nortel. All Rights Reserved. Printed in Canada. All information contained in this document is subject to change without notice. Nortel reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.