Nortel Mobile Communication 3100 Nortel Mobile Communication Client 3100 for Windows Mobile User Guide
Nortel Mobile Communication 3100 Release: 3.0 Publication: NN42030-107 Document status: Standard 02.02 Document release date: November 2008 Copyright © 2008 Nortel Networks All Rights Reserved Printed in Canada LEGAL NOTICE This document contains Nortel confidential and proprietary information. It is not to be copied, disclosed or distributed in any manner, in whole or in part, without Nortel’s express written authorization.
Contents Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Your new MCC 3100 for Windows Mobile . . . . . . . . . . . . . . . . 7 New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 MCC 3100 for Windows Mobile feature overview . . . . . . . . . . .
Contents Configuring your MCC 3100 for Windows Mobile . . . . . . . 29 Initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Advanced Configuration settings . . . . . . . . . . . . . . . . . . . . . . 32 Advanced settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Call settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Owner Information settings . . . . . . . . . . . . . . . . . . . . . . . 39 Buddy Settings . . . . . .
Contents Placing an emergency call . . . . . . . . . . . . . . . . . . . . . . . . 64 Calling from the Buddy list . . . . . . . . . . . . . . . . . . . . . . . . 64 Calling from the History or Search panes . . . . . . . . . . . . 65 Moving an incoming call from your desk phone to your mobile phone (Device Handoff) . . . . . . . . . . . . . . . . 65 Moving an incoming call from your mobile phone to your desk phone (Device Handoff) . . . . . . . . . . . . . . . . . . 66 Receiving calls . . . . . . . . . . .
Contents Managing the instant conference history . . . . . . . . . . . . . . . . 91 Managing instant messages . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Sending an Instant Message . . . . . . . . . . . . . . . . . . . . . . 93 Receiving an Instant Message . . . . . . . . . . . . . . . . . . . . . 95 Tracking IM Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 History (Call Logs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Welcome Welcome This section contains the following topics: • “Your new MCC 3100 for Windows Mobile” on page 7 • “New in this release” on page 7 • “MCC 3100 for Windows Mobile feature overview” on page 9 • “Language support” on page 11 • “Related publications” on page 11 Your new MCC 3100 for Windows Mobile You can use Nortel Mobile Communication Client 3100 (MCC 3100) for Windows Mobile to achieve real-time communication with the Nortel Mobile Communication Gateway 3100 (MCG 3100) and Nortel com
Welcome • “Call Swap” on page 69 • “Speaker Mode” on page 69 • “Three-Party Conference” on page 69 Other changes The following updates occurred: • Usability enhancements. • Welcome section added, containing material from other sections. • Getting Started section added, containing material from other sections. • Document reformatted following NCDS standards. Revision history September 2008 Standard 02.01. This document is issued for Nortel Mobile Communication 3100 Release 3.0.
Welcome MCC 3100 for Windows Mobile feature overview MCC 3100 for Windows Mobile extends the enterprise collaboration functionality to a mobile device by using a data (Internet) connection over the cellular network. You can perform the following tasks with MCC 3100 for Windows Mobile. • Associate a single number with all of your outbound calls. • Answer office calls on your mobile device. • Manage your buddies using the MCC 3100 for Windows Mobile local directory and the mobile device address book.
Welcome — Select a buddy and choose how you want to contact them (voice call or IM). — Select a record in the history log, voice mail or IM sessions pane and start a new communication session. • Display the MCC 3100 for Windows Mobile in either landscape or portrait view. • Perform Emergency Service Dialing: When you dial an emergency number such as 911, the system switches to the mobile device native phone and places the call through the cellular network.
Welcome Note: If you are connected to a 3G network, you can exchange instant messages and track presence while engaged in a voice call. For more information about configuring your outgoing Call Service DN, see “Initial configuration” on page 29.
Welcome • Nortel Mobile Communication 3100 Installation and Commissioning (NN42030-300) • Nortel Mobile Communication 3100 Release Notes (NN42030-404) • Nortel Mobile Communication 3100 Administration and Security (NN42030-600) 12 NN42030-107 MC 3100 3.0 Standard 02.
Getting Started Getting Started This section contains the following topics: • “Before you begin” on page 13 • “Enterprise requirements” on page 13 • “Supported network connections and devices” on page 14 • “Network specifications” on page 15 • “Cellular data plan use of MCC 3100 for Windows Mobile” on page 16 • “Subscriber Identity Module (SIM) card” on page 17 • “Battery life” on page 17 Before you begin Before you install MCC 3100 for Windows Mobile, familiarize yourself with the navigation
Getting Started Supported network connections and devices MCC 3100 for Windows Mobile supports the following network connections. Table 1: Supported network connections Device type Cell only Operating system WM5 or later Voice and data service availability Service Cellular network Voice Yes Data Yes Note: For cellular connections, the MCC 3100 for Windows Mobile supports voice over GSM or CDMA and data over GPRS or 1xRTT. MCC 3100 for Windows Mobile supports the following devices.
Getting Started Table 2: Supported mobile devices Brand Model Operating system HTC TyTn WM6 HTC 6800 (Titan) WM5 HTC 6800 (Titan) WM6 HTC Universal WM5 HTC Apache WM5 HTC TyTn II WM6 HTC AT&T 8925/Tilt WM6 HTC S720 WM6 HTC S620 WM5 HTC S620 WM6 HTC S710 WM6 For a list of the latest supported devices, see the MC 3100 Product Bulletin at www.nortel.com. Note 1: Select and use headsets that are designed to reduce excessive sound pressure levels or acoustic shocks.
Getting Started • Cellular Internet access Configuring the data connection and verifying cellular Internet access 1. On the mobile device Main Menu, choose Start, Settings. 2. Select the Connections tab. 3. Enter the correct parameters, such as access point, user name, and password. 4. Select Start, Internet Explorer to verify data connection.
Getting Started • 3 calls per hour (2 inbound, 1 outbound) within an 8 hour workday. • 5 message waiting indicator updates per day.
Getting Started 18 NN42030-107 MC 3100 3.0 Standard 02.
Installing your MCC 3100 for Windows Mobile Installing your MCC 3100 for Windows Mobile This section contains the following topics: • “Installing or upgrading MCC 3100 for Windows Mobile” on page 19 • “Uninstalling MCC 3100 for Windows Mobile” on page 24 • “Obtaining the Log file” on page 25 • “Modifying the Microsoft ActiveSync settings” on page 26 • “Determining the MCC 3100 for Windows Mobile software version” on page 28 This section provides the procedures you can use to install, upgrade, and
Installing your MCC 3100 for Windows Mobile • “Installing the software over the air” on page 22 • “Upgrading the software over the air” on page 24 Consult your system administrator for the preferred installation or upgrade method. Note 1: Disable sleep mode during the installation process. Note 2: Before beginning the installation process, ensure that your device has at least 10 MB of free hard drive space. If not, you will have to quit the installation to free up additional space.
Installing your MCC 3100 for Windows Mobile Table 4: Software files OS Form factor Software file WM5 Pocket PC OTAInstall-MCC3100-enWindowsMobile5-PocketPD-single.zip WM5 Smartphone OTAInstall-MCC3100-enWindowsMobile5-Smartphone-single.zip WM6 Professional DesktopInstall-MCC3100-enWindowsMobile6-Professional-single.zip WM6 Standard DesktopInstall-MCC3100-enWindowsMobile6-Standard-single.zip WM6 Professional OTAInstall-MCC3100-enWindowsMobile6-Professional-single.
Installing your MCC 3100 for Windows Mobile 4. Use the controls to locate the software file to be installed and click Download. 5. Click Save, navigate to the folder where you want to store the software file on your computer, and click Save. 6. Connect the mobile device to your computer with a USB cable. 7. Start Microsoft ActiveSync on your computer. 8. Locate the software file on your computer. 9. Double-click the software executable file and click Run. 10. On the Setup Wizard, click Next. 11.
Installing your MCC 3100 for Windows Mobile download and install the software. To do an upgrade, you simply select a menu option from the application. When you perform an over the air software installation, a software load that matches your device’s operating system, features, and language, is recommended. You can accept the recommendation or select a different load. For more information, see “Language support” on page 11.
Installing your MCC 3100 for Windows Mobile The software installation proceeds on your Windows mobile device. 9. Complete all other installation tasks, for example, the installation of a security certificate, if directed by your system administrator.
Installing your MCC 3100 for Windows Mobile 1. From MC 3100 for Windows Mobile main window, select Menu, Exit. The MC 3100 for Windows Mobile stops. 2. On the mobile device, select Start, Settings. 3. Select the System tab. 4. Click Remove Programs. The Remove Programs pane appears. 5. Select Nortel MCC 3100 on the Programs in storage memory list. 6. Click Remove. 7. Click Yes and follow the prompts to remove the application software. 8.
Installing your MCC 3100 for Windows Mobile 4. Copy the log file (MCC 3100HostLog.txt) to your computer. 5. Forward the log file to Nortel product support for analysis. Modifying the Microsoft ActiveSync settings ActiveSync is a computer-based synchronization program developed by Microsoft. You can use it to install and upgrade the MCC 3100 software and allow data to be transmitted over the USB connection while the device is cradled. Configuring the ActiveSync settings 1.
Installing your MCC 3100 for Windows Mobile Table 5: Connection settings fields This computer is connected to: Specify how the computer connects: • Automatic—select this option to allow ActiveSync to automatically select the connection type. • Work Network—select this option if you are connecting to the network while you are at work. • The Internet—select this option if you are connecting to the network while you are out of the office (for example, at home).
Installing your MCC 3100 for Windows Mobile Determining the MCC 3100 for Windows Mobile software version You can determine the MCC 3100 for Windows Mobile software version from the help menu in the main window. Checking the software version 1. Choose Menu, Help, About. The MCC 3100 for Windows Mobile version screen appears. 2. The software version appears at the top of the screen. 28 NN42030-107 MC 3100 3.0 Standard 02.
Configuring your MCC 3100 for Windows Mobile Configuring your MCC 3100 for Windows Mobile This section contains the following topics: • “Initial configuration” on page 29 • “Advanced Configuration settings” on page 32 Initial configuration The first time you start MCC 3100 for Windows Mobile, you are prompted to enter your basic log on information and then log on to the system.
Configuring your MCC 3100 for Windows Mobile Table 6: Required parameters Parameter Description Primary Server IP/Host Enter the IP address or fully qualified domain name of the primary Mobile Communication Gateway 3100 (MCG 3100) external network interface. Format: Note: Do not enter a complete URL. Primary Server Port Enter the port number used for client connections on the primary MCG 3100 external network interface. The port number varies depending on the connection type.
Configuring your MCC 3100 for Windows Mobile Table 6: Required parameters Parameter Description Mobile Phone Number Enter your mobile phone number or accept the autopopulated value. Recommended number format: +XX YYY ZZZ ZZZZ Where: + = International access code XX = County code YYY = Area code ZZZ ZZZZ = Local number Include the international access code (+) and country code (1) only if required by your system administrator. 5. Click Done. The MCC 3100 logs on to the system.
Configuring your MCC 3100 for Windows Mobile Figure 1: Recommended telephone number format Advanced Configuration settings After you have successfully logged in, you can customize the performance of your MCC 3100 by updating the advanced settings. Note: Some advanced settings are automatically downloaded from the MCG 3100. To determine if you have permission to update these settings, contact your system administrator.
Configuring your MCC 3100 for Windows Mobile 2. Complete the fields using the information in Table 7 "Advanced pane fields" on page 33 as a guide. Table 7: Advanced pane fields Field Secondary server IP/ Host Description Enter the IP address or hostname of the secondary MCG 3100 external network interface. Note: This setting is automatically downloaded from the MCG 3100 and should not normally need to be updated. Contact your system administrator for details.
Configuring your MCC 3100 for Windows Mobile Table 7: Advanced pane fields Field Keep-Alive Messages Description If you experience a delay before you receive notification of incoming calls, instant messages, and presence updates, select this checkbox. By sending frequent keep-alive messages, the application maintains a connection to the MCG 3100 and ensures that you receive notification in a timely fashion. Note: Enabling this feature increases power consumption and reduces battery life.
Configuring your MCC 3100 for Windows Mobile Table 7: Advanced pane fields Field Device Standby Turn device off if offline for minutes Description You can specify the length of time, (from 1 to 120 minutes), that the MCC 3100 must be offline, either because you are logged out or the MCG 3100 is unreachable, before the device enters standby mode. In standby mode, most functions are turned off, but the MCC 3100 can still receive calls and messages.
Configuring your MCC 3100 for Windows Mobile Figure 2: Call settings pane fields 36 NN42030-107 MC 3100 3.0 Standard 02.
Configuring your MCC 3100 for Windows Mobile Table 8: Call Settings pane fields Field Description Screening Mode Use the select box controls to select a call screening mode; • Screen On—When call screening is enabled, you decide how to handle your incoming calls on a call-by-call basis. When you receive an incoming call, you can select one of the following options: — Accept the call on your mobile device. — Redirect the call to one of your alternate contact numbers. — Decline the call.
Configuring your MCC 3100 for Windows Mobile Table 8: Call Settings pane fields Field Description Voicemail Number This display-only field contains the number used to access the voice mail server. You can access your voice mail system directly from the MCC 3100 for Windows Mobile by using this number. Note: This setting is automatically downloaded from the MCG 3100 and should not normally need to be updated. Contact your system administrator for details.
Configuring your MCC 3100 for Windows Mobile Table 8: Call Settings pane fields Field Description Alpha to Digit Configure the Alpha to Digit map if the device has a hardware keyboard that does not include a dedicated number pad. The map facilitates the dialing of telephone numbers and symbols using the keyboard alpha-numeric keys. Configure the map in the following order (without spaces): 0123456789*#+ For example, if 1 is located on the same key as Y, enter Y as the second character of the map.
Configuring your MCC 3100 for Windows Mobile Figure 3: Owner Information settings Table 9: Owner Information pane fields Field Description First Name Enter your first name. Last Name Enter your last name. Display Name Enter the name that appears in the Status pane of the main pane. Desk Extension Enter your business extension number if different from your logon name. Direct a call to this number when you call a buddy in Callme-First mode. 40 NN42030-107 MC 3100 3.0 Standard 02.
Configuring your MCC 3100 for Windows Mobile Table 9: Owner Information pane fields Field Description Home Phone Number Enter the contact location when: Service Number • you call a Buddy in Call-me-First mode • you receive an incoming call and call screening mode is enabled If your organization has a call service directory number, enter it here. Otherwise, leave this field blank.
Configuring your MCC 3100 for Windows Mobile Buddy Settings Use the Buddy pane to manage presence update behavior for your mobility-enabled buddies (mobile client users on the same system). Reviewing and configuring your Buddy settings 1. Select Menu, Logout. 2. Select Menu, Options, Buddy. 3. Complete the fields using the information in Table 10 "Buddy Settings pane fields" on page 43 as a guide. 42 NN42030-107 MC 3100 3.0 Standard 02.
Configuring your MCC 3100 for Windows Mobile Figure 4: Buddy settings. Table 10: Buddy Settings pane fields Field Description Auto Presence Enabled Select this checkbox to have the MCC 3100 receive automatic presence notifications from mobility enabled buddies whenever their status changes. Note: Because the MCC 3100 connects to the network for every status update, enabling this feature causes extra airtime to be consumed and battery life to be reduced. 4. Select Done.
Configuring your MCC 3100 for Windows Mobile Instant Messaging settings Use the Instant Messaging pane to review and program your instant message alert settings. Reviewing and configuring your Instant Message settings 1. Select Menu, Logout. 2. Select Menu, Options, Instant Messaging. 3. Complete the fields using the information in Table 11 "Instant Messaging pane fields" on page 45 as a guide. 44 NN42030-107 MC 3100 3.0 Standard 02.
Configuring your MCC 3100 for Windows Mobile Figure 5: Instant Messaging settings Table 11: Instant Messaging pane fields Field Description New IM/Alert If this box is checked, whenever you receive a new instant message the New IM Alert appears allowing you to ignore the message or to reply to it. If you choose to ignore the message, you can review it later in the IM Session. If this box is clear, whenever you receive a new instant message, the IM Sessions pane appears if you are on a read-only pane.
Configuring your MCC 3100 for Windows Mobile 46 NN42030-107 MC 3100 3.0 Standard 02.
Operating your MCC 3100 for Windows Mobile device Operating your MCC 3100 for Windows Mobile device This section contains the following topics: • “Starting and exiting MCC 3100 for Windows Mobile” on page 47 • “Logging on and logging off” on page 48 • “Hiding MCC 3100 for Windows Mobile” on page 51 • “Overview of the main pane” on page 51 • “Navigating screens” on page 54 • “Navigating screens” on page 54 • “Call Alert mode and Phone Volume” on page 57 • “Native dialpad” on page 58 Starting
Operating your MCC 3100 for Windows Mobile device Note: Startup time and ongoing performance of the MCC 3100 is dependent on the system resources that are currently available. Exiting MCC 3100 for Windows Mobile Under usual circumstances, there is no need to exit the MCC 3100. You can leave the application running for the entire time that you device is turned on. However you must exit prior to performing an install or upgrade from a computer or if you are uninstalling the software.
Operating your MCC 3100 for Windows Mobile device Figure 6: Login status indicator Logging on while the MCC 3100 device is cradled Depending on how Microsoft ActivSync is configured, you may lose wireless network connectivity when you cradle your device. If this happens, you can reestablish a connection by logging off and logging on again. Your data traffic is then transmitted over the USB connection. To reconnect to the wireless networks after un-cradling your device, repeat the logging on/off process.
Operating your MCC 3100 for Windows Mobile device see “Starting and exiting MCC 3100 for Windows Mobile” on page 47. Figure 7: Logoff status indicator Turning off auto-login At startup, the MCC 3100 attempts to automatically log on to the system. This process is repeated until log on is successful. You can turn off the autologin feature if you do not know your configuration settings, or if you do not want to be connected to the system.
Operating your MCC 3100 for Windows Mobile device Log on status messages Various status messages display as the MCC 3100 attempts to log on to the system. Message urgency is indicated by colored icons: • Blue icon—For information purposes only. No corrective action is required. • Yellow icon—Warning. You may need to reconfigure the application or device settings. • Red—Error. Before you can log on to the system, you must reconfigure the application or device settings.
Operating your MCC 3100 for Windows Mobile device Figure 8: Main pane Main pane components Phone pane Access the Phone pane to place a Call or Call From. With Call, you simply dial a number. With Call From, you specify contact locations (for example, home or office) for yourself and the other party. Buddy List pane The Buddy List pane provides a complete list of the people you add to the MCC 3100 for Windows Mobile. You can manage your buddies by placing them within groups (for example, sales, finance).
Operating your MCC 3100 for Windows Mobile device Search pane Use the Search pane to look for people in the corporate directory. You can expand the search to include your local address book on the Windows Mobile device. Voice Mail pane Use the Voice Mail pane to determine whether you have new messages in your mailbox, and to call the voice mail system. History pane The History pane logs your recent calls, voice mail messages, and system events.
Operating your MCC 3100 for Windows Mobile device Navigating screens Use the controls on your Windows mobile device to navigate through panes and menus, enter data, and to select options. Use the left and right buttons to execute menu bar commands. Use the START button to open the Start menu. Different controls are available depending on the device that you are using (PDA or Smartphone). See Figure 12 "Device controls and functions" on page 54.
Operating your MCC 3100 for Windows Mobile device Table 12: Device controls and functions Control Function PDA Smart phone OK Press to confirm your data entries, or to exit the program in use. yes yes TALK Press to start a call, accept an incoming call, or to go to the phone pane. yes yes END Press to end a call, reject an incoming call, or to go to the Main pane.
Operating your MCC 3100 for Windows Mobile device Talk and end buttons Use the TALK and END buttons to access key functions. The following table provides information about the operation of the green and red buttons when either the MCC 3100 is in focus. Table 13: Operation of TALK and END buttons Button TALK (green) MCC 3100 in focus • Start a call from: Windows Mobile in Focus • Start a call from the native dialer. • Accept incoming calls. • Change focus to the native dialer from any other screen.
Operating your MCC 3100 for Windows Mobile device Change the screen orientation The MCC 3100 can be displayed in different ways depending on the type or screen or touchpanel that you have on your device and how it is oriented. Rectangular screen If your device has a rectangular screen or a touchpanel that rotates, the MCC 3100 can be displayed in either portrait or landscape mode. In landscape mode, you must scroll to access some pane components.
Operating your MCC 3100 for Windows Mobile device 3. Adjust the mobile device ringer and speaker volume by using the slider. Native dialpad In some circumstances, you can choose to use the native dialpad rather than the MCC 3100 for Windows Mobile to place your calls. For example, if you need to place an emergency 911 call, use the native dialpad. Using the native dialpad • Press the green Talk button on your mobile device while a Windows mobile screen is in focus. The native dialpad immediately appears.
Advanced functions Advanced functions This section contains the following topics: • “Placing Calls” on page 59 • “Calling individuals” on page 61 • “Receiving calls” on page 66 • “Managing buddies” on page 70 • “Configuring your Presence Status” on page 77 • “Searching for people” on page 79 • “Working with Groups” on page 83 • “Managing the instant conference history” on page 91 • “Managing instant messages” on page 93 • “History (Call Logs)” on page 97 • “Managing Voice Mail” on page
Advanced functions Call modes How the system handles calls depends on the configuration of your MCC 3100 for Windows Mobile. An Outgoing Call Service DN is mandatory for MCC 3100 for Windows Mobile call features. Direct Outbound mode In Direct Outbound mode, initiate calls directly from your mobile device to other parties through the enterprise telephony system. For more information, see Figure 9 "Direct outbound mode." on page 60. Figure 9: Direct outbound mode.
Advanced functions Figure 10: Call-me-First mode Use both call modes to configure a service number in your MCC 3100 for Windows Mobile system settings. However, if you do not configure a service number, you can only use the Call-me-First mode. For more information, see “Owner Information settings” on page 39.
Advanced functions — To use an alternate number in Call-me-First mode, select Menu, Call From, select a number from the list or enter a new number, and then select Call from the menu. The system places the call. Figure 11: Phone pane Redialing a number Redial the last number that you dialed. 1. Expand to the Phone pane. 2. Select Menu, Redial, without selecting a record on the Quick Dial List. The system places the call.
Advanced functions 1. Expand the Phone pane. 2. Select Menu, Input Method, Use Quick Dial List. 3. Scroll through the Quick Dial List and highlight a record. 4. Specify your own number by doing one of the following: — To use your mobile number in Direct Outbound mode, press the green call button or select Menu, Call. — To use your mobile number in Call-me-First mode, select Menu, Call-me-First, and select Call from the menu.
Advanced functions Placing an emergency call When you dial an emergency number like 911 or 112, the MCC 3100 switches to the Windows mobile native phone and the call is placed over the cellular network. No additional configuration is required to access this functionality. The MCC 3100 automatically detects the emergency numbers that are valid for your current location. Dialing an emergency number 1. Expand the Phone pane. Ensure that the cellular connection is active. 2.
Advanced functions Figure 13: Calling from buddy list Calling from the History or Search panes You can place calls from the History or Search panes. 1. Expand the Main screen of the MCC 3100. Expand the History or Search panes. 2. Search and highlight the contact that you would like to call. 3. Select Menu, Call . 4. Select Call.
Advanced functions 1. While a call is connected on your desktop phone, select Menu, Take Call. 2. While a call is connected on the MCC 3100, press Handoff on your desktop phone. 3. Answer the call on your Windows Mobile device. Note 1: When either the MCC 3100 or desktop phone for an MCC 3100 user are in a call to Nortel CallPilot, you cannot use the Device Handoff feature. As a security measure, CallPilot does not allow the login session to move to another device.
Advanced functions • Auto Answer Mode (On or Off)—If you turn on both call screening and auto answer, incoming calls on the local device are automatically answered by the native phone. If call screening or auto answer if off, you must answer your calls manually on the native phone. Auto Answer is disabled by default. If you are operating in call screening mode On, an incoming call notification appears when you receive a new call.
Advanced functions • Speaker Mode—Switches call audio from the earpiece to the system speaker. • 3-Party Conference—Holds an impromptu three-party conference. Call Hold and Retrieve Place a call on hold and retrieve it while you are connected to the network. Placing a call on hold While the call is connected, select Hold. Held appears in the dialpad display. Retrieving a held call Select Unhold. Call Mute Mute a call to carry on a private conversation.
Advanced functions 3. Select Hold & Call. The call is placed on hold. Hold & Call Initiated appears in the dialpad display. 4. Do one of the following: — To complete a blind transfer, select Transfer and hang up. — To complete a supervised transfer, wait for an answer, consult, select Transfer and hang up. 5. To resume the call, select Cancel. Call Swap Switch between two different while you are engaged in a call. Swapping between two parties 1. While a call is connected, select Feature. 2.
Advanced functions 3. Select Hold & Call. The call is placed on hold. 4. When the party answers, request permission to initiate the conference call, and then press Conference. Note: You can execute a variety of dialpad controls (for example, *5) while you are engaged in a three-party conference. However, if any of the participants are engaged in a second conference, the dialpad controls are no longer available. Managing buddies Buddies are people that you call frequently.
Advanced functions Table 14: Adding a new buddy Field Settings First Name Enter the first name for your buddy. Company Name Enter the company name for your buddy. Note: Use the following fields to enter phone numbers for the buddy. As a minimum, enter the OFFICE Number; it is used by default when you place a regular call. All other contact locations are optional and selectable only when you place an advanced call. Home Number Enter the home phone number of your buddy.
Advanced functions Figure 14: Adding a new buddy Importing a buddy Import a buddy to the MCC 3100 for Windows Mobile local address book from these sources: • History pane • Search Results pane (that can include entries from both the mobile device address book and the corporate directory) Importing saves you from manually entering buddy contact information. Adding a buddy from the History pane 1. Expand the History pane. 2. Scroll to and highlight the entry for the person you want to add. 3.
Advanced functions Your new buddy is added to the local address book. Figure 15: Importing a buddy from the History pane Importing a buddy from the Search pane Search for people in your mobile device address book, and in the corporate directory maintained by your organization. After completing a search, select an individual entry and add it to the MCC 3100 for Windows Mobile as a buddy. Adding a buddy from the Search pane 1. Expand the Search pane. 2.
Advanced functions Your new buddy is added to the local address book Note 1: After importing a buddy, ensure that the buddy contact information is complete. You may need to add a tag or special character that was not present in the original record. Note 2: The buddy display name contains the title, first name, and last name entered in the MCC 3100 for Windows Mobile address book. Viewing the Presence Status of buddies Track the presence status of your buddies.
Advanced functions Figure 16: Viewing presence status of buddies Viewing the presence status of a group of buddies 1. Expand the Buddy list. 2. Scroll and highlight a group. 3. Select Menu, Query Presence. The Buddy list updates with the current presence status for the selected buddy. Presence Status indicators Buddy presence status indicators follow the same scheme as your presence status indicators. For more information, see “Presence Status indicators” on page 75.
Advanced functions 3. Select Details. 4. On the Buddy Detail pane, review the following information: — Presence status — Part of groups — Full Name — Company Name — Available Channels (Home, Work, Mobile, Email) — Other1 and Other2 Note: Optionally, you can begin a communication session by selecting Menu, Call to place a call or Menu, Send IM to send an instant message. Adding a buddy to a group Add all of your buddies to the groups you define on the MCC 3100 for Windows Mobile.
Advanced functions Editing a buddy Update the following information: — Buddy extension — Buddy name — Buddy contact information Editing a buddy 1. Expand the Buddy List pane. 2. Scroll to and highlight the buddy you want to edit. 3. Select Menu, Edit Contact. 4. Edit the contact information as required. 5. Select Menu, Done. The updated contact information is added to the local address book. Deleting a buddy from the local address book 1. Expand the Buddy List pane. 2.
Advanced functions • Yellow—Available but unable to respond • Red—Not available and cannot respond. Presence status indicators are as follows: • Connected - Away • Connected - Out to lunch • Connected - Be right back • Unavailable - Busy • Unavailable - On vacation • Unavailable - Offline The following figure displays the presence status and availability indicators available on your Windows Mobile device. Figure 17: Presence status indicators 78 NN42030-107 MC 3100 3.0 Standard 02.
Advanced functions Changing your presence status 1. Expand the My Status pane. 2. From the Online Status pane, select a presence status. 3. Select Menu, Set Status. Your presence status is updated on the system. Your online buddies can immediately see your new status.
Advanced functions Performing a local search Find contacts that you add to the device address book and buddies that you download to the MCC 3100 for Windows Mobile by performing a local search. Searching the local directories 1. Expand the Search pane. 2. Enter as much of the name as you know. You can enter one name (first or last) or both names. For example: — Enter to search for Mary Smith or Jim Martins. — Enter _ to search for John Sanders or Sam Johnson.
Advanced functions Figure 19: Search pane Performing a corporate directory search Find contacts in your enterprise phone book by performing a corporate directory search. Searching both the corporate and local directories 1. Expand the Search pane. 2. Enter as much of the name as you know. You can enter one name (first or last) or both names. For example: — Enter to search for Mary Smith or Jim Martins. — Enter _ to search for John Sanders or Sam Johnson.
Advanced functions 4. To resume the search, select Menu, New Search. The search results list is cleared. The next search you initiate is local. Note: Optionally, you can begin a communications session by selecting an entry and then selecting Menu, Call, or Menu, Send IM. Viewing search details Viewing detailed information for a person on the search results list 1. Expand the Search pane. 2. Perform a search. 3. Highlight the entry you want to examine. 4. Select the Details button. 5.
Advanced functions Managing network connections The MCC 3100 for Windows Mobile supports cellular network connections for voice and data transmission. For feature support details, see Table 15 "Network connectivity features" on page 83. Table 15: Network connectivity features Feature support Device type Operating system Cell only Windows Mobile 5.
Advanced functions Adding a new group Adding a new group 1. Expand the Buddy List. Figure 20: Adding a new group 2. Select Menu, New Group. 3. Enter the name of the new group. 84 NN42030-107 MC 3100 3.0 Standard 02.
Advanced functions Figure 21: Adding the name of the new group 4. Select Menu, Done. Your new group is added to the local address book. Note: You must create a group before placing a call. For more information, see “Adding a buddy to a group” on page 76 Changing a group name Changing the name of a group 1. Expand the Buddy List. 2. Highlight the group you want to edit. 3. Select Menu, Edit Group. 4. Change the group name. 5. Select Menu, Done.
Advanced functions The updated group name is added to the local address book. Deleting a group Deleting a group 1. Expand the Buddy List. 2. Highlight group you want to delete. 3. Select Menu, Remove Group. The group is deleted from the local address book. Buddies contained within it are reassigned to the All group and, if applicable, the Unfiled group.
Advanced functions • Record the conference greeting and then press # on your phone dialpad. • Press 1 to review the greeting, press 2 to re-record the greeting, or press any other key to accept the greeting and start the conference. The system next calls the members of the group you select at their default contact numbers. On a regular telephone, users accept the instant conference by pressing the # key or reject it by hanging up.
Advanced functions Figure 22: Instant conferencing pane Managing Instant Conferences The following procedures describe how to manage ongoing instant conferences. Joining an instant conference call that is in progress Join an instant conference that is in progress by selecting Join Later when you are initially invited to participate. This feature is available only to the instant conference participants, not to the instant conference initiator. 1. Expand the Instant Conference pane. 2.
Advanced functions Responding to an instant conference reminder If you select Join Later when the instant conference starts, you receive periodic reminders to participate in the call. Select Yes to join the instant conference or No to be reminded again at a later time. To configure the reminder notification interval, see “Buddy Settings” on page 42. Managing a instant conference with the dialpad The instant conference initiator can execute a variety of functions using the telephone dialpad.
Advanced functions Table 16: Instant conference dialpad controls Dialpad control *3 Function Comments Enables user numbers to be dialed mid-call. The instant conference initiator can add another person to an ongoing call by doing the following: • Press star (*) 3. • Dial the extension of the party, PSTN or mobile number. • Press pound (#). The system calls the other party. The other party is prompted to press pound (#) to join the conversation.
Advanced functions Table 16: Instant conference dialpad controls Dialpad control Function Comments *8 A roll call sounds listing all of the participants in an instant conference. All instant conference participants can use this feature to find out who is in the call. When a roll call is in progress you cannot hear the other participants talking. *9 Stops the help system. The help system stops playing the recorded list of command descriptions.
Advanced functions 1. Expand the instant conference pane. 2. Scroll through the list and highlight a record. 3. Select Menu, instant conference. The system sets up the call in Call-me-First mode 4. Accept the incoming call and then follow the prompts. As the instant conference initiator, you are required to do the following: — Record the conference greeting and press # on your phone dialpad.
Advanced functions Managing instant messages With instant messages, you can: • send messages to your buddies and others who have valid SIP addresses • receive instant messages • track instant message sessions Figure 23: Instant messaging pane Sending an Instant Message The MCC 3100 for Windows Mobile supports sending instant messages to buddies that you import from the corporate directory and to SIP addresses for other MCC 3100 users.
Advanced functions Sending an instant message to a buddy 1. Expand the IM Session, Buddy list, History or Search panes. 2. Highlight a name or log entry. 3. Select Menu, Send IM. Note: This menu item is not available if your buddy does not have an internet address or does not want to receive instant messages at the present time. The IM Sessions pane appears; presence information appears if it is available. 4.
Advanced functions Receiving an Instant Message When you log on, receive instant messages regardless of what you are currently doing on MCC 3100. When you receive an instant message, you are alerted by an audible tone and a visual alert: • The audible tone is controlled by the device. To select a new tone, disable the tone, or use vibrate mode in place of the tone, refer to your device documentation. • The visual alert is controlled by the MCC 3100 New IM Alert parameter.
Advanced functions Table 17: Instant message alerts Configuration Current Pane Audible tone New IM Alert enabled IM Sessions Yes, if you enable tone notification on the device. If someone sends you a message while you are typing them a message, their message is added to the IM Sessions pane. If anyone else sends you a message, Received New appears on the pane. Any other pane Yes, if you enable tone notification on the device.
Advanced functions Managing IM Sessions 1. Expand the IM Sessions pane. 2. Select a buddy tab and do one of the following: — Select a date folder to review the messages that you have exchanged. — Select Menu, Send IM, type a message or select a canned message and then select Menu, Send to send an instant message. Figure 24: Tracking IM sessions History (Call Logs) The MCC 3100 for Windows Mobile retains a record of your recent communications sessions.
Advanced functions • Incoming and outgoing instant messages • System event notifications The History pane can contain up to 50 log entries. Older entries are automatically deleted. By default, the entries are organized by time and date, but you can resort them by name or type. You can also filter the list so that only entries of a particular type are displayed. Select an individual entry to view contact details, add contact details to your local address book, or initiate a call.
Advanced functions Figure 27: Instant Conference icons For system notification icon explanations, see Figure 28 "System notification icons" on page 99. Figure 28: System notification icons Sorting and filtering History entries Sort entries in the History pane by name, record type (for example, system notification, call), or time received. Filter the list to display only missed calls, incoming calls, or outgoing calls. 1. Expand the History pane. 2.
Advanced functions — Menu, Filter By, Outgoing Calls The entries are displayed according to the filter preference you specify. Viewing detailed log information 1. Expand the History pane. 2. Highlight the entry you want to examine. 3. Select Details. 4.
Advanced functions Deleting an individual entry 1. Expand the History pane. 2. Scroll through the list and highlight a record. 3. Select Menu, Delete. Deleting all entries 1. Expand the History pane. 2. Select Menu, Delete All. 3. Select Yes or Cancel in response to the prompt. Managing Voice Mail In addition to enabling you to check whether you have new messages, you can call the voice mail system in order to access your mailbox.
Advanced functions 1. Expand the Voice Mail pane. 2. Select See Call History. Figure 29: Voice mail pane 102 NN42030-107 MC 3100 3.0 Standard 02.
Troubleshooting Troubleshooting This section contains the following topics: • “Data connection between MCC 3100 for Windows Mobile and MCG 3100” on page 103 Data connection between MCC 3100 for Windows Mobile and MCG 3100 To verify that the data connection between MCC 3100 for Windows Mobile and MCG 3100 is established: 1. Ping the MCG 3100 from the PC to verify data connectivity of the PC to the MCG 3100. 2. Connect the mobile device to the computer with a USB cable. 3.
Troubleshooting Figure 30: ActiveSync Figure 31: MCG 3100 splash screen 104 NN42030-107 MC 3100 3.0 Standard 02.
Acronyms Acronyms Table 18 lists the acronyms used in this guide.
Acronyms 106 NN42030-107 MC 3100 3.0 Standard 02.
Nortel Mobile Communication 3100 Nortel Mobile Communication Client 3100 for Windows Mobile User Guide Copyright © 2008 Nortel Networks. All Rights Reserved. LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.
