Return to Menu Telephone Features User Guide BCM 4.
Telephone button icons Use this guide as a quick reference for accessing the features of your telephone. More application-specific feature information is available in the following documents: • CallPilot Telephone Administration Guide for Voicemail features • Contact Center Telephone Administration Guide for Call Center features • BCM 4.0 System-wide Call Appearance (SWCA) Feature Card for SWCA features • BCM 4.
Symbols used in this guide: This guide uses the following labels to indicate each type of configuration button: • FEATURE indicates pressing the Feature key • HOLD indicates pressing the Hold key (or equivalent) • RLS indicates pressing the Release key (or equivalent) The following symbols are used to indicate different types of phones.
Telephone features Background Music FEATURE 86 Cancel: FEATURE #86 Listen to music (provided by an external source or an IP source connected to the system) through your telephone speaker when you are not on a call. Button Inquiry FEATURE *0 Check what feature is programmed on any button. Use when labeling buttons. Variances * (shows DN) Call Duration Timer FEATURE 77 Briefly display the approximate length of your current or most recent call.
Telephone features Class of Service FEATURE 68 plus COS password password Change the dialing filters on a line or telephone, or gain external access to your system. Dialing filters determine which numbers you can dial. The COS password is provided by your System Administrator to change your Class of Service. Conference FEATURE 3 Establish a three-party conference call. 1. Make or answer the first call. 2. Put the first call on hold. 3. Make or answer the second call. 4.
Telephone features To split a conference: Press the line or intercom button of one caller to consult privately while the other caller is on hold. Note: This feature is not available for multi-party conference calls. To re-establish the conference: Press FEATURE 3. To disconnect one party: 1. Press the line or intercom button for the caller you want to disconnect. 2. Press RLS. 3. Press the line or intercom button to resume your conversation with the other caller. To independently hold two calls: 1.
Telephone features Dialing modes FEATURE *82 Use the following steps to choose one of three modes of dialing listed: 1. Press FEATURE *82. 2. Press # to select the mode. 3. Press HOLD to store the mode. Standard Dial: Select a line, then dial the number. (Standard Dial is always available, even when another dialing mode is selected.) Automatic Dial: Dial the number without choosing a line button first. Your prime line is selected automatically for the call.
Telephone features Hold Exclusive FEATURE 79 or FEATURE/HOLD Temporarily suspend a call and prevent other telephones from picking it up. Hold - Auto FEATURE 73 Cancel: FEATURE #73 Set your telephone to automatically put a call on Hold when you pick up a second call, or prevent your telephone from doing so. Default is Yes (feature is on). Note: Telephones that have SWCA buttons must have this feature active (set to Yes). Language choice FEATURE *501: Select Primary Language for the telephone display.
Telephone features Messages FEATURE 1 Cancel: FEATURE #1 Send a message to another telephone within your system. To view and reply to your messages: 1. Press FEATURE 65. 2. Press * and # to view your message list. 3. Press 0 to call the person who left you the message. To erase a message: Press HOLD while viewing a message. Moving line buttons FEATURE *81 Change the position of your line or hunt group buttons. 1. Press FEATURE *81. 2. Press the line button that you want to move. 3.
Telephone features Page FEATURE 60 and code (1 to 3) and zone (0 to 6) Make a page announcement through either the internal (code 1) or external (code 2) speakers, or both (code 3). Zone 0 pages all zones. Page announcements are programmed to timeout after a pre-selected amount of time, which is set by your System Administrator. Variances * (cannot receive pages) Internal page FEATURE 61 and zone (0 to 6) Make a page announcement to all, or to a specific group of telephones, through the telephone speakers.
Telephone features Priority call FEATURE 69 Interrupt a person on a call. A person on another call can press FEATURE 85 (Do Not Disturb) to block priority calls. Variances *(ringing call) Privacy FEATURE 83 Change the privacy setting for an external line. If a line normally has privacy, this enables another telephone that shares the line to join your call by selecting the line in use.
Telephone features Service schedules FEATURE 870 Display the modes that have been turned on at a designated control set. Ringing services FEATURE 871 Cancel: FEATURE #871 Turn on one of six schedules for alternative ringing and call answering arrangements from a designated control telephone. Restriction services FEATURE 872 Cancel: FEATURE #872 Turn on one of six services for restrictions on particular lines or telephones from a designated control telephone. You must enter a password.
Telephone features Time FEATURE 803 Briefly display the time and date while you are on a call. Transfer FEATURE 70 Cancel: FEATURE #70 Send a call to another telephone within your system, or to an external telephone. You cannot transfer a call on an external line to an external telephone, depending on the capabilities of the lines. Make or answer a call. 1. Press FEATURE 70. 2. Call the person to whom you want to transfer the call. 3.
Call Display Services The following features are available only if you subscribe to Call Display services from your local telephone company. Autobumping FEATURE 815 Cancel: FEATURE #815 Have the system automatically delete the oldest log item from a full Call Log, so that a new log item can be stored. Call information FEATURE 811 Display the name, number, or line name of a ringing or held call. Press # to move through the information displays.
Call Display Services Call log password FEATURE *85 Program a four-digit password for your Call Log. To reset a forgotten password, see your System Administrator. Logit FEATURE 813 Store caller information for your current call in your Call Log. ETSI feature Malicious Caller Identification (MCID) Page 14 FEATURE 897 must be entered 30 seconds after the caller hangs up, and before you hang up. Record caller information for the last external call at the central office that assigned the line.
IP telephone features for IP Phone 20XXs Using feature FEATURE *900, or Services (services keys to access Feature menu) menus Activate a display menu of feature options. 1. Press Page+ (move forward) and Page- (move back) to scroll through the list. You also can use the up and down navigation keys on the telephone. 2. When the feature you want is highlighted, press Select. From this point, the feature works in the same manner as it does when invoked from the keypad, or through the memory buttons.
IP telephone features for IP Phone 20XXs Hot Desking - FEATURE *999, or Services (services keys to access Feature menu) setting up You can divert your Nortel IP Phone configuration to another Nortel IP Phone registered on the same system, using the Hot Desking feature. For instance, this feature can be used if you are working temporarily at another site, but you want to retain your telephone setup. Note: The headset mode is not transferred during Hot Desking.
IP telephone features for IP Phone 20XXs Hot Desking - To activate Hot Desking: activating On the telephone to which you are diverting your calls (yyy). 1. Enter Hot Desking. 2. Press Divert. 3. At the DN prompt, enter the DN of your telephone (xxx). 4. Press OK. The display reads Enter < > PW. 5. Enter the password for your telephone (xxx). 6. Press OK. Hot Desking - De-activating Hot Desking cancelling Hot Desking can be cancelled from either IP telephone.
