Enterprise Edge Feature Programming Telephone Guide © 1999 Nortel Networks P0908510 Issue 02
Contents Chapter 1 Getting Started 11 Using this guide 11 Before you start 11 What you’ll need to do programming 11 Understanding the telephone buttons 12 Using the buttons under the display 12 The M7410 Cordless Telephone (CT) 14 Chapter 2 Answering calls 15 Answering incoming calls with Hunt Groups 15 Answering an incoming call 15 Line buttons 15 What line indicators mean 16 Rings you may hear 16 Answering calls at a prime telephone 16 Using a central answering position (CAP) module 17 Customizing your
4 Contents Canceling Group Listening 26 Using Handsfree/Mute 26 Answering calls without lifting the receiver 26 Making calls without lifting the receiver 27 Muting Handsfree 27 Changing a regular call to handsfree 27 Changing a handsfree to a regular call 27 Using Handsfree 27 Changing Handsfree for a telephone 28 Handsfree Answerback 28 Turning Privacy on or off for a call 29 Creating a conference by releasing privacy 29 Making a call private 29 Checking call length using Call Duration Timer 29 Disconnect
Contents 5 Adding or changing User Speed Dial 40 Using Saved Number Redial 41 Saving a number 41 Dialing a saved number 42 Preventing a telephone from using Saved Number Redial 42 Chapter 5 Handling many calls at once 43 Using Hold 43 Retrieving a held call 43 Holding automatically 43 Listening on hold 43 Holding a call exclusively 44 Using Call Queuing 44 Chapter 6 Transferring calls 45 Using the transfer feature 45 Transferring a call 45 Transferring external calls 45 Canceling a transfer 46 Using Cam
6 Contents Chapter 8 Communicating in the office 59 Paging 59 Making a page announcement 59 Activating and deactivating the ability to page 59 Creating page zones 60 Using Page with external paging equipment 61 Sending messages 61 Sending a message 61 Canceling a message you have sent 62 Viewing your messages 62 Replying to a message 62 Replying to a message using an analog telephone connected to an ASM 63 Removing items from your message list 63 Removing items from your message list using an analog telep
Contents 7 Spanish 74 Programming a feature code onto a memory button 74 Programming feature buttons 74 Erasing a feature button 75 Applying button cap labels 76 Types of button caps 76 Identifying the telephones 76 Enterprise Edge default button assignments 77 Rules of default button assignment 77 M7310 telephone button defaults 78 M7324 telephone button defaults 79 M7100 telephone button defaults 79 Moving line buttons 79 Changing the type of ring 80 Adjusting the Ring volume 80 Hiding the message or cal
8 Contents Dialing Plan and PRI 91 Service provider features 92 Call Forward 92 Canceling Call Forward 92 Calling the number your calls are forwarded to 92 Automatic Call Back 92 Automatic Recall 93 ISDN applications for PRI 93 Videoconferencing and video telephony 93 Desktop conferencing 93 File transfer 93 Telecommuting 93 Group 4 fax 93 Remote LAN access 93 Leased line backup 93 LAN to LAN bridging 94 Internet and database access 94 Chapter 14 Using System features 95 Using alternate or scheduled servi
Contents 9 Long Tones 102 Programmed Release 102 Run/Stop 103 Wait for Dial Tone 103 Using pulse dialing for a call 103 Using your Enterprise Edge system from an external location 103 Controlling access to your Enterprise Edge system 104 Direct inward system access (DISA) 104 Class of Service (COS) 104 Maintaining security 105 Accessing Enterprise Edge remotely over the public network 105 Tones 105 Using Class of Service (COS) passwords 106 Changing your Class of Service 106 Chapter 15 General System feat
10 Contents Chapter 18 Troubleshooting 121 Using the alarm telephone 121 Reporting and recording alarm codes 121 Testing the telephone 121 Testing the telephone display 122 Testing the telephone buttons 122 Testing the speaker in the telephone handset 122 Testing the telephone headset 123 Testing the telephone speaker 123 Testing the power supply to a telephone 123 Chapter 19 Common feature displays 125 Chapter 20 Appendix A: Feature Codes 129 Chapter 21 Index 135 Enterprise Edge Feature Programmin
Getting Started 1 Your Enterprise Edge telephone system has many powerful features that can be customized to keep up with changes in your workplace. Using this guide This guide provides information on personal programming, which is done from the user’s telephone set, such as personal speed dials, transferring a call, and so on. Before you start Before you begin programming, plan what changes you want to make. Record the changes so that you have the information at hand.
12 Getting Started Understanding the telephone buttons Take a few minutes to study the telephone buttons. The M7324 is different from the M7310 and M7208 in two ways: it does not have dual memory buttons or a shift button. Dual memory buttons Shift button M7310 M7324 Using the buttons under the display The three display buttons are used for telephone features but what each button does depends on what the display shows.
Getting Started 13 M7310 9 8 1 5 7 2 6 3 4 4 1 Dial pad Used for dialing numbers when you are making calls. It’s also used for entering numbers and letters when you’re programming. 2 Display Shows instructions for everyday calling as well as for programming. 3 Display buttons Have a variety of uses. The current use is shown on the display above each button. 4 Memory buttons 5 Dual memory buttons Dial a number or feature code stored on the button.
14 Getting Started The M7410 Cordless Telephone (CT) The M7410 CT allows you to move freely around your workspace and still have full access to all your Enterprise Edge system features. The effective operating radio range in your facility will be dependent upon building construction and the internal layout of the facility. Typically, a dense office environment will yield an effective operating radio range of 125 to 150 feet. Operating radio ranges will be enhanced in more open office environments.
Answering calls 2 Answering incoming calls with Hunt Groups Your Enterprise Edge system allows you to establish Hunt Groups in your system. Hunt Groups are a group of Enterprise Edge set DNs that can be called by a single directory number. The Hunt Groups feature ensures calls are easily routed to the appropriate people.
16 Answering calls What line indicators mean º Flashing on and off for equal lengths of time There is an incoming call on the line. º Flashing on and off more quickly You have placed a call on hold. º Flashing on for longer than off Someone else has put a call on hold on that line. º On, not flashing You are connected to the call on that line or the line is in use elsewhere. Off The line is free. Rings you may hear A double beep every ten seconds A call has been camped to your telephone.
Answering calls 17 Using a central answering position (CAP) module A central answering position (CAP) is an Enterprise Edge M7324 telephone and a CAP module that your installer or customer service representative programmed as a CAP. You can have five CAPs connected to an Enterprise Edge telephone. It is best if the CAP is the prime telephone and direct-dial telephone for the lines and telephones it serves. A CAP module is an add-on device that provides 48 extra memory or line buttons.
18 Answering calls The indicator is off when a telephone has: • no active call • a call on hold and no other active call Tip You can send up to 30 messages from a CAP. Release button Pressing ® ends a call. You do not have to put the receiver down. ® also ends feature programming. While you are on a call, do not press ® to end a feature you are using. If you do, you disconnect the call. Use ƒ instead.
Answering calls 19 Call Information is available for calls even if they have been transferred, forwarded or rerouted in some way. Names and numbers for external calls are displayed only if you have subscribed to Call Display services from your telephone company. Tip Call Log displays the same information as Call Information, along with the date and time of the call, and the number of times the caller called.
20 Answering calls Changing which information is shown first about a call Depending on the services you subscribe to, Call Display information may contain up to three parts: the name of the caller, the number of the caller, and the name of the line in your Enterprise Edge system that the call is on. For each telephone, you can determine which information is displayed first. You may see Unknown name or Unknown number on the display if the information is not available from your telephone company.
Answering calls 21 Press ƒ‡fi. Group Pickup cannot be used to retrieve a camped call. If there is more than one incoming call at a telephone in a pickup group, a call ringing on an external line is answered first followed by calls on the prime line and, finally, calls on internal lines. Tip A Hunt Group call ringing at an Enterprise Edge set DN that is also a member of a call pickup group can be picked up by any Enterprise Edge set in that call pickup group.
22 Answering calls Answering a call using Trunk Answer Press ƒ°‚‚. Tip If there is more than one incoming call on lines in a Ringing Service, the Trunk Answer feature picks up the external call that has been ringing the longest. Displays Line denied You have tried to pick up a call on someone else’s private line. Pickup denied The call that is ringing is on a line that is not in a Ringing Service. Answer buttons You can use an Answer button to monitor calls on another person’s telephone.
Answering calls 23 If more than one call is ringing at someone’s telephone, the first call appears on the attendant’s Answer button. Any subsequent calls appear on intercom buttons, if they are available. Tip More than one attendant may have an Answer button for a single telephone. This allows two or more attendants to handle calls for a busy person. Each telephone can handle calls for up to eight other people using a separate Answer button for each person.
24 Answering calls 2. Press ®. The call is disconnected. 3. Press the line button of the held call to speak to the remaining person. On a M7100 telephone: 1. Press ƒ£‹, to place one caller on hold. Press ˙ again, to put the caller you want to keep on hold. 2. Press ®. The call is disconnected. 3. Press ˙ to speak to the remaining party.
Answering calls 25 On a M7100 telephone: 1. Press ƒ£‹. The first party is on hold. 2. Press ˙ , if necessary, to switch parties. You can re-establish the conference. 3. Press ƒ‹. 4. Take the held call off hold. This is not necessary for the M7100 telephone. Removing yourself from a conference ƒ‡‚ You can remove yourself from a conference, and connect the other two callers through your Enterprise Edge system. Enter the Transfer feature code ƒ‡‚.
26 Answering calls Listening to a call as a group ƒ°‚¤ To allow people in your office to listen in on a call using Group Listening, press ƒ°‚¤. You hear the caller’s voice through your telephone’s speaker. Continue to speak to the caller through the telephone receiver. Your telephone’s microphone is off, so the caller does not hear people in your office. Canceling Group Listening ƒ£°‚¤ Group Listening is canceled automatically when you hang up or when you press ƒ£°‚¤.
Answering calls 27 Making calls without lifting the receiver 1. Press © . (If you don’t have a prime line assigned to your telephone, press a line button.) The telephone’s internal microphone and speaker are automatically turned on. 2. Dial your call. 3. Speak normally. Muting Handsfree 1. Press © to switch off the telephone microphone so that you can speak privately to someone in your office while you are on a handsfree call. 2.
28 Answering calls Place the telephone so that any unavoidable local noise (such as an air conditioner) is behind it. This limits the amount of disruptive background noise. Tip In open-concept environments, use the receiver when handsfree communication is not necessary or when you need privacy during a call. Another option is to use a headset. Changing Handsfree for a telephone You can program the type of Handsfree used with each telephone or activate Handsfree Answerback.
Answering calls 29 Turning Privacy on or off for a call ƒ°‹ Lines in your system can be configured to have automatic privacy. If a line is not programmed with privacy, anyone with the line assigned to their telephone can join your call by pressing the line button. If a line is programmed with privacy, only one person at a time can use the line. Privacy control cannot be used on internal or conference calls.
30 Answering calls Disconnecting by accident If you accidentally drop the receiver back into the telephone cradle while answering a call, you can quickly retrieve the call. Pick up the receiver again or press © within one second to be reconnected to your call. Time Press ƒ°‚‹ to display the current date and time while you are on a call.
Making calls 3 There are many ways to make a call, depending on the programming and the type of call, as follows: • Pick up the receiver and dial. The Enterprise Edge system supports three methods of dialing. See Changing how you dial your calls on page 34. • Pick up the receiver, press a line button, and dial (if the call is not on your prime line). • Press © and dial (to talk without using the receiver). See Using Handsfree/Mute on page 26.
32 Making calls Hidden number The last number you dialed or the number you saved for Saved Number Redial was a speed dial number that displayed a name rather than the number. The number is dialed correctly, but you cannot see it. Line denied You have attempted to use someone else’s private line. Line061 TRANSFER Enter the digits of the number you want to dial. No last number You have not dialed an external telephone number since the last power interruption or system reset.
Making calls 33 The Enterprise Edge system can have 15 line pools plus 6 PRI pools, and a telephone can be programmed to access any number of them. A line pool access code is a number you dial to get a line pool. The access code can be up to four digits long. You can have several different line pools for your system, each one giving you access to a different set of external lines. It is one way of sharing lines across telephones in a system.
34 Making calls Changing how you dial your calls ƒ•°¤ 1. Press ƒ•°¤. 2. Press £ or NEXT until the dialing mode you want appears. 3. Press ˙ or OK to select the displayed dialing mode. The dialing modes feature code cannot be programmed onto a memory button. Using Standard dial Standard dial allows you to make a call by selecting a line and dialing the number. If you have a prime line, it is selected automatically when you lift the receiver or press © .
Making calls 35 When the internal number you have called is busy Priority Call ƒfl· If you get a busy signal or a Do Not Disturb message when you call someone in your office, you can interrupt them. Use this feature for urgent calls only. Tip Priority calls cannot be made to Hunt Group DNs. For more information on Hunt Groups see Hunt Groups on page 83. Making a priority call 1. Press ƒfl·. 2. Wait for a connection, then speak.
36 Making calls You can make a priority call only while your telephone displays: 221 busy PRIORITY LATER Calling 221 PRIORITY LATER Do not disturb PRIORITY LATER On another call PRIORITY LATER Using Ring Again ƒ¤ Use Ring Again when you call someone on your Enterprise Edge system and their telephone is busy or there is no answer. Ring Again can tell you when they hang up or next use their telephone. You can use Ring Again to tell you when a busy line pool becomes available.
Time savers for making calls 4 Storing a number on a memory button for Autodial You can program memory buttons for one-touch dialing of internal or external telephone numbers. Buttons used for lines, answer or Handsfree/Mute cannot be used as autodial buttons. If the power to your Enterprise Edge system is off for more than three days, autodial numbers (as well as some other system programming) may be lost from the memory. Adding an autodial button ƒ•⁄ or ƒ•¤ 1.
38 Time savers for making calls Using intercom as the line for Autodial If you press ∆ as the line for an external autodial number, you must include a valid line pool access code or a destination code. If line pool access codes or destination codes are changed, remember to reprogram autodial numbers. Displays 987___ QUIT Continue to enter digits until the number is complete. Press BKSP OK √ or BKSP to erase an incorrect digit. Press ˙ or OK when you are finished.
Time savers for making calls 39 Using Last Number Redial ƒfi Press ƒfi to redial the last external number you dialed. Last Number Redial records a maximum of 24 digits. Tip If you have a programmed Last Number Redial button, you can use Button Inquiry (ƒ•‚), then press the Last Number Redial button followed by (£) to check the last number before you dial it. Preventing a telephone from using Last Number Redial Last Number Redial can be restricted at individual telephones.
40 Time savers for making calls Making a speed dial call ƒ‚ 1. Press ƒ‚ to quickly dial external telephone numbers that have been programmed onto speed dial codes. 2. Enter the appropriate two-digit speed dial code. Changing and adding System Speed Dials System Speed Dial codes are numbered from 01 to 70. The installer assigns numbers to System Speed Dial codes for the entire system. Tip There is no difference between using User Speed Dial and using System Speed Dial.
Time savers for making calls 41 Displays 01:9___ CANCL Continue entering the number you want to program. BKSP Enter digits QUIT OK You can change the number by pressing BKSP or √ . When you are finished, press ˙ or OK. Enter the telephone number you want to program OK exactly as if you were dialing it normally. When you are finished, press ˙ or OK. Invalid code You have entered a code outside the code range (01-70 for system, 71-94 for personal).
42 Time savers for making calls Dialing a saved number Press ƒfl‡ when you are not on a call. If you have a programmed Saved Number Redial button, you can use Button Inquiry (ƒ•‚ ) to check the last number before you dial it. Preventing a telephone from using Saved Number Redial Saved Number Redial can be restricted at individual telephones. You need to start a Unified Manager session to program this feature.
Handling many calls at once 5 Using Hold You can temporarily suspend a call by pressing ˙ . When a call is on hold, its indicator flashes on all telephones that have access to the line. The call can be retrieved from any of these telephones. On the M7100 telephone, ˙ alternates between two lines; one active, one on hold. The M7100 telephone cannot retrieve a call placed on hold by another telephone. Tip Answered Hunt Group calls can be placed on hold at the answering Enterprise Edge set.
44 Handling many calls at once 4. When the person returns, that is, you hear them through your telephone speaker, simply lift the receiver to resume the conversation. Tip If Automatic Handsfree has been assigned to your telephone, you can use the Handsfree/Mute feature instead of Listen on Hold. Holding a call exclusively ƒ‡· You can put a call on Exclusive Hold so that it can be retrieved only at your telephone. Press ƒ‡· or ƒ˙ .
Transferring calls 6 Using the transfer feature ƒ‡‚ Transfer allows you to direct a call to a telephone in your Enterprise Edge system, within the Enterprise Edge network, or external to Enterprise Edge. Transferring a call 1. Press ƒ‡‚. 2. Call the person to whom you want to transfer the call. 3. If you want to talk to the person, wait for them to answer and speak to them before proceeding. 4. When you are ready to complete the transfer, press ® or JOIN.
46 Transferring calls While on a conference call, you can remove yourself from the conference and connect the other two callers using the Transfer feature. However, if both of the other people are from outside the system, at least one of the outside callers must have called you and both of the outside calls must be on disconnect supervision lines. Note: Transfer via Hold on DID lines is not supported. Once a call is answered the line appearances on all other sets are free immediately to take other calls.
Transferring calls 47 Restricted call CANCL RETRY You cannot transfer the call because of telephone or line restrictions. Still in trnsfer CANCL RETRY Complete the transfer in progress before you access a new feature, answer another alerting call or select an outgoing line. Transfer denied CANCL RETRY Your transfer cannot be completed for one of these reasons: All the resources needed to perform a transfer are in use. Try again later.
48 Transferring calls Camped: 221 CALLBACK The telephone to which you camped a call did not answer the call. The call has come back to you. Press CALLBACK or the line button to reconnect to the call. On the M7100 telephone, just pick up the receiver. Line061 hung up A call you camped has come back to you, but the caller hung up before you could reconnect. Not in service CALLBACK The telephone to which you have camped a call is out of service or is being used for programming.
Transferring calls 49 Your installer programs both the Call Park prefix and the delay before parked calls are returned to the originating telephone. External calls parked for longer than the programmed delay are returned to your telephone. Tip Answered Hunt Group calls are parked in the same manner as other calls. For more information on Hunt Groups see Hunt Groups on page 83. Call Park can be disabled by your installer.
50 Transferring calls Using Callback When you direct a call you have answered to another telephone, the system monitors the call to make sure it is answered. If no one answers the call within a set length of time, the system directs it back to you. Callback generates a variety of displays. Most occur after a set delay and are listed in the index. Some occur immediately if the telephone to which you are directing a call is out of service or otherwise unavailable.
Forwarding your calls 7 Forwarding your calls to another telephone ƒ› Press ƒ› and enter the number of the telephone to which you want your calls forwarded. You can forward your calls to an internal or external telephone. To forward your calls to an external destination you must enter the route plus the dialing digits of the external telephone. For example, if your system requires you to dial 9 for external calls then you must enter 9 plus the dialing digits to forward your calls to an external number.
52 Forwarding your calls Overriding Call Forward If you call someone who has their calls forwarded to you, your call rings at that person’s telephone even though they are forwarding their calls to you. Changing the automatic Call Forward settings for a telephone Call forwarding can be programmed to forward a call when it is not answered or the line is busy. You can also define the number of times the telephone rings before forwarding takes place.
Forwarding your calls 53 Telephones that have Forward on busy active can receive priority calls. If you are busy on a target line call, another call to that target line is redirected to the prime telephone for that target line. Tip If the Enterprise Edge set is a member of a Hunt Group, the Call Forward on busy feature is overridden and the Hunt Group call continues to ring until the hunt time has expired. For more information on Hunt Groups see Hunt Groups on page 83.
54 Forwarding your calls Displays Forward denied There are several reasons why you may get this message. For instance, you cannot forward your calls to a telephone that has been forwarded to your telephone. Forward>221 CANCL Your calls are being forwarded to telephone 221. Not in service Two or more telephones are linked in a forwarding chain, and one of them is out of service or is being used for programming. For other displays, see Common feature displays on page 125.
Forwarding your calls 55 If you use ALL to redirect all your lines, it is important that you wait until all the lines on your telephone light up before pressing ˙ or OK. If you press ˙ or OK before all the lines light up, those lines not lit are not redirected. Tip The line chosen for redirecting calls on other lines can be used normally when it is not busy on a redirected call. To avoid redirection failing because the chosen line is in use, choose a line pool with several lines in it.
56 Forwarding your calls Displays while redirecting lines Intercom You selected the intercom button as the facility on which to place the call. Enter a line pool code or a destination code. Press • or ADD to begin redirection. Press £ or Line Redirection QUIT ADD REMOVE REMOVE to cancel a previous redirection. No line to use You have one external line on your telephone, but you need a second line to perform line redirection. Redirect your external line using a line pool as the outgoing line.
Forwarding your calls 57 How Line Redirection is different from Call Forward Call Forward forwards all calls that arrive at a particular telephone to an internal or external telephone. Line Redirection redirects only the lines you specify, no matter which telephones they appear on, to a telephone outside the Enterprise Edge system. Line Redirection takes precedence over Call Forward.
58 Forwarding your calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02
Communicating in the office 8 Paging ƒfl‚ Paging allows you to make announcements over the Enterprise Edge system using the telephone speakers, or your loudspeaker system, if one is available. Making a page announcement 1. Press ƒfl‚. 2. Choose a page type. Page types are: ⁄ through the telephone speakers (internal page) ¤ through an external speaker (external page) ‹ both internal and external (combined page) 3. If necessary, choose a zone. 4. Make your announcement. 5. Press ®.
60 Communicating in the office Creating page zones Each telephone can be assigned to one of six zones for receiving pages. Tip Hunt Group DNs cannot be included in a page zone. For more information on Hunt Groups see Hunt Groups on page 83. You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge Programming Operations Guide.
Communicating in the office 61 Tip You can make an announcement to one person by placing a voice call to their telephone. Using Page with external paging equipment When you make a page that uses external paging equipment (external page or combined page), the Long Tones feature is automatically activated for the external paging system only. This allows you to control optional equipment with the Long Tones feature.
62 Communicating in the office For more information on the Message Reply Enhancement feature, see the Enterprise Edge Programming Operations Guide. 1. Press ƒ⁄. 2. On a telephone with a two-line display, press ADD. (This step is not necessary on a telephone with a one-line display.) 3. Enter the internal number of the person to whom you want to send the message. The person’s display reads Message for you. 4. On analog telephones connected to an ASM, the message waiting indicator is activated.
Communicating in the office 63 • Press CALL. If you want to call your message center using a line other than the programmed line, exit your message list and dial the message center telephone number using normal dialing methods. Replying to a message using an analog telephone connected to an ASM On an analog telephone connected to an ASM • Press ˚•flfi. The system automatically retrieves and connects the user to the oldest message sender.
64 Communicating in the office Removing items from your message list using an analog telephone connected to an ASM To remove both internal and external messages on an analog telephone connected to an ASM • Press ˚£flfi to invoke the Cancel Message Waiting feature. On analog telephones connected to an ASM, the Cancel Message Waiting feature cancels the oldest message received. The system no longer provides either a Stuttered Dial Tone or a Message Waiting Lamp if there are no messages pending.
Communicating in the office 65 No button free You have no line button free with which to reply to a message. No number stored There has been no number programmed for the message center. Contact your voice messaging service provider. Start of list NEXT You are at the beginning of your list of messages. Press NEXT to move through your messages. Their list full You are trying to send a message to a user whose message waiting list is full.
66 Communicating in the office Preventing Voice Calls to your telephone using Voice Call Deny Press ƒ°°. Voice calls ring like regular internal calls. Your other calls proceed normally. Canceling Voice Call Deny Press ƒ£°°. Displays. Dial voice call Dial the internal number or press the internal autodial button of the person to whom you want to speak. Microphone muted Your handsfree microphone is muted. Press © or pickup your receiver to respond to the voice call.
Tracking your incoming calls 9 Using Call Log Telephones can automatically log Call Display information for calls on an external line. The line must appear on that telephone but it does not have to be a ringing line. If your system is equipped with the appropriate equipment and you have subscribed to the call information feature supplied by your service provider, you are able to capture information about incoming callers in your call log.
68 Tracking your incoming calls Call Log options ƒ•°› You can select the type of calls to be stored in your Call Log. Choose from four Autolog options: No one answered, Unanswerd by me, Log all calls, No autologging. 1. Press ƒ•°›. The display shows the current option. 2. Press £ or NEXT to change the option. 3. Press ˙ or OK to select the display option.
Tracking your incoming calls 69 Names and numbers for external callers are displayed only if you have subscribed to Call Display services from your local telephone company. Viewing a Call Log item Press √ or MORE to view the information for a call log item. Erasing log items You should routinely erase log items that you’ve read, to make space for new items in your log. 1. Display the item you want to erase. 2. Press ˙ or ERASE. 3. Press ® to exit. If you accidentally erase an item, you can retrieve it. 1.
70 Tracking your incoming calls Creating a password to your Call Log ƒ•°fi To access your Call Log through a password: 1. Press ƒ•°fi. The displays reads New passwrd:. 2. Enter your four-digit password. The display reads Repeat New:. 3. Re-enter your four-digit password. The display reads Password changed, which confirms that your password has been assigned. To enter Call Log using your password: 1. Press ƒ°⁄¤ to enter Call Log. If you have programmed a password, the display reads Password:. 2.
Tracking your incoming calls 71 Programming a telephone to log calls automatically Your installer can program each telephone to automatically log calls coming in on a line. Displays 1:Unknown name The caller's name is unavailable. 1:Unknown number The caller’s number is unavailable. 12:KATE SMITH NEXT ERASE _ indicates a new item. MORE 12¯KATE SMITH NEXT ERASE MORE 12§KATE SMITH NEXT ERASE MORE ¯ indicates that the call was answered. § indicates a long distance call.
72 Tracking your incoming calls New calls begin You have viewed your last old log item and now view your new log items. No info to log No information is available for the call. No log assigned No log space has been assigned to the telephone. No resume item The resume item has been removed because of Autobumping, repeat call update, or log reallocation while you are looking at the Call Log. For other displays, see Common feature displays on page 125.
Customizing your telephone 10 Finding out what a button does using Button Inquiry ƒ•‚ You can check the function of any line, intercom, or programmed button on your Enterprise Edge telephone by pressing ƒ•‚. On the M7100 telephone Button Inquiry shows your internal number followed by the function assigned to your single memory button. Displays 061 SHOW The display shows the number and name of the line. OK Press SHOW to view the redirection status of the line. 123456789012345...
74 Customizing your telephone Changing the language on the display You can select the language used on the display of each Enterprise Edge telephone. Enterprise Edge software supports three languages: English, French and Spanish. Button caps are available for each language. When your system is first installed, all telephones use English. If you program ƒ•fi‚⁄ on to a memory button, you can press that button until the language you want appears on the display.
Customizing your telephone 75 Erasing a feature button 1. Press ƒ•⁄. 2. Press the feature button. 3. Press ˙ or OK to erase the button. Displays SHOW The name of the feature assigned to a button is OK displayed when you press the button. SHOW appears when there is more information available. Press £ or SHOW for additional information. Enter code: If you are checking a speed dial button, enter the two-digit speed dial code that you want to check.
76 Customizing your telephone Applying button cap labels Before you apply button labels, activate the Button Inquiry feature (ƒ•‚) to verify the button functions, and to avoid activating features as you put the labels onto the buttons. For more information refer to Finding out what a button does using Button Inquiry on page 73. Tip Keep the extra labels and button caps with each Enterprise Edge telephone.
Customizing your telephone 77 Enterprise Edge default button assignments During Startup, the Enterprise Edge installer chooses one of the available templates. Default features are assigned automatically to the programmable buttons on Enterprise Edge telephones, and vary with the template and the telephone. The default features are listed in the following tables in this chapter. Tips Enterprise Edge telephones are shipped from the factory with the button caps in place for the PBX template.
78 Customizing your telephone M7310 and M7208 telephone button defaults The default button assignments for the M7310 and M7208 telephones depend on the template applied. The exception is the default numbering for the dual memory buttons. Refer to Understanding the telephone buttons on page 12.
Customizing your telephone 79 M7324 telephone button defaults The default button assignments for the M7324 telephone depend on the template applied. Refer to Understanding the telephone buttons on page 12. PBX DID ∫ ∞ ç ∫ ∞ ç ∫ ß † ∫ ß † ∫ µ ∂ ∫ µ ∂ ∫ ∫Saved No. œ ∫ ∫Saved No. ∫ ∫ ≈ ∫ † ≈ ∫ ∫ π ∫ ¬ π ∫ ∫ ∆ ∫ ∫ ∆ ∫ ∫ ∆ ∫ ∫ ∆ œ M7100 telephone button defaults For all templates, the one programmable button on the M7100 telephone is µ.
80 Customizing your telephone Displays Exchanged The two buttons you selected have exchanged position. Invalid location You have tried to move a line to a button that cannot be used as a line button, such as an intercom button, Handsfree/Mute button, or an answer button. Move line from: QUIT Press the button of the line you want to move. Press ƒ or QUIT when you have finished moving lines. Move line to: QUIT Press the button you want to move the line to. Neither of the buttons is erased.
Customizing your telephone 81 Hiding the message or calls indication ƒ°‚fl The display that shows you have messages or calls can be replaced with the current time and date. You can retrieve your message and call information by using the display buttons that appear on the second line of the display. If you are using a telephone with a single-line display, the message or call indication is hidden. 1. Press ƒ°‚fl. The current time and date appears on the top line of the display. 2.
82 Customizing your telephone Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02
Hunt Groups 11 The Hunt Groups feature allows a group of Enterprise Edge sets to be called by a single directory number ensuring that calls are easily routed to the appropriate group. Hunt Groups are used in situations where a group of people performing the same task are required to answer a number of related phone queries.
84 Hunt Groups Members of the group Members of the group can be any Enterprise Edge set, or portable. An Enterprise Edge set can be in more than one Hunt Group but is considered a member in each Hunt Group, increasing the total number of members in the system. There can be only one appearance of the same Hunt Group on a set. Hunt Group DNs cannot be members of other Hunt Groups. A DN can be associated with a member of a Hunt Group and is called a member DN.
Telephone features 12 Installing Enterprise Edge telephones If you are connecting an Enterprise Edge telephone for the first time, refer to the following illustrations as a guide.
86 Telephone features Mounting an Enterprise Edge telephone on the wall 1 2 3 4 5 6 Naming a telephone or a line You can assign names to identify external lines, target lines, and your co-workers’ telephones. During a call, the name (if programmed) is shown on the telephone display instead of the external line number or internal telephone number of the caller. You need to start a Unified Manager session to program this feature.
Telephone features 87 Telephone names and line names can contain both letters and numbers, but cannot be longer than seven characters. You cannot use the # and * symbols. Tip You can give the same name to two or more telephones, or to a telephone and a line in your system. To avoid confusion, avoid such duplication. Use initials, abbreviations, or even nicknames to give each telephone a unique name.
88 Telephone features Displays Allow calls Your telephone receives calls normally. Using Do Not Disturb Once you turn Do Not Disturb on, calls are forwarded to the prime telephone only if there is no other telephone on which the line appears. If there is another telephone that shares the same line, the call may be answered by that person. (The Delayed Ring Transfer feature transfers all unanswered calls to the prime telephone after a specified time.
ISDN PRI 13 Integrated Services Digital Network (ISDN) technology provides a fast, accurate and reliable means of sending and receiving data, image text and voice information through the telephone system. Using ISDN Primary Rate Interface (PRI) allows for faster transmission speeds and the addition of a variety of powerful business applications, including remote LAN access, videoconferencing, file transfer, and Internet access. Your installer configures your ISDN services and terminal equipment.
90 ISDN PRI Your Enterprise Edge system sends the Business Name concatenated with the set name on an outgoing call but only after the Business Name has been programmed. The available features include: • Receiving Connected Name • Receiving Calling Name • Receiving Redirected Name • Sending Connected Name • Sending Calling Party Name Consult your customer service representative to determine which of these features is compatible with your service provider.
ISDN PRI 91 Call by Call service selection for PRI PRI lines can be dynamically allocated to different service types with the Call by Call feature. PRI lines do not have to be pre-allocated to a given service type. Call types that may be available, depending on your service provider are: Public Public calls connect your Enterprise Edge set with a Central Office (CO). DID and DOD calls are supported. Private Private calls connect your Enterprise Edge set with a Virtual Private Network.
92 ISDN PRI • allows long distance carrier selection via user-dialed Carrier Access Codes Consult your customer service representative to determine how your dialing plan is configured. Service provider features Consult your customer service representative to determine if the new ISDN features are supported with your service provider. Call Forward Call Forward allows you to forward your calls to an external telephone number. 1.
ISDN PRI 93 Automatic Recall Automatic Recall allows you to automatically dial the number of the last call you received. You may not see the number on the display if the information is not available from your service provider, or you do not have Caller ID as part of your ISDN service. Consult your service provider for the appropriate feature code to enter on your dial pad.
94 ISDN PRI LAN to LAN bridging Local area network (LAN) bridge/routers allow flexible interconnection between LANs using ISDN, with charges incurred only when information is actually transmitted. Internet and database access The fast call set up and high bandwidth of ISDN are ideal for accessing information services such as the Internet and databases.
Using System features 14 Using alternate or scheduled services There are three types of Services to make your Enterprise Edge system handle calls differently on different days and at different times of the day: Ringing service, Restriction service and Routing service. Each of the three services, and the six schedules available to each service, are customized for you by your installer who programs one telephone which is used to turn Services on and off, and display what Services are in use.
96 Using System features Each schedule can have its own configuration of a Service which works independently of automatic start and stop times. For example, there may be a version of Restriction service called Night Schedule that prevents anyone from making long distance calls. But calling it Night Schedule does not mean it can only be used with a schedule. You can turn the Night Schedule for Restriction Service on or off as needed any time of the day or night.
Using System features 97 2. If there are several active Services, press NEXT to see them all. 3. Press EXIT to exit the feature. Viewing the active Services from a one-line display telephone 1. Press ƒ°‡‚. The display shows the first active Service. 2. Press £ to move through the active schedule. 3. Press ® to exit. Displays You are viewing the active Services. Press £ or NEXT to Restr'n EXIT NEXT see the other active Services. Press ® or EXIT to quit.
98 Using System features The control telephone can override Services that are turned on and off according to a schedule at any time by entering a Services feature code, and selecting a different schedule. This override remains in effect until it is canceled. If you select a schedule with an asterisk (*), the next automatic service schedule comes into effect at the programmed time.
Using System features 99 You cannot forward calls to a direct-dial telephone that is outside your Enterprise Edge system. Changing the direct-dial telephone assignments Your installer sets up the direct-dial telephone. You can change which direct-dial telephone a telephone is assigned to, or assign it no direct-dial telephone. You need to start a Unified Manager session to program this feature.
100 Using System features You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge Programming Operations Guide. Internal assigns an internal number. External assigns an external number. If you select an external number, you can select the line on which the call is made: the prime line, an external line, a line in a line pool, or a line selected by the routing table.
Using System features 101 Using an auxiliary ringer An auxiliary ringer is a separate device that has to be connected to Enterprise Edge. Turning the auxiliary ringer for a telephone on or off You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge Programming Operations Guide. Your installer can program the auxiliary ringer to start ringing for incoming lines as part of Ringing Service.
102 Using System features Pause ƒ‡° The Pause feature enters a 1.5 second delay in a dialing sequence on an external line. This is often required for signaling remote devices, such as answering machines, or when reaching through to PBX features or host systems. You can program more than one pause in an external autodial or speed dial sequence. The Pause symbol (›) uses one of the 24 spaces in a dialing sequence. For pulse dialing, • inserts a 1.5 second pause into the dialing sequence.
Using System features 103 Run/Stop ƒ•· Run/Stop inserts a break point into a sequence of dialed numbers or characters used for automatic dialing. This may be necessary when you are connecting to a PBX or similar host system. For example, you can call a company with an automated attendant that instructs you to dial the internal number you need. You can program the company number, a Run/ Stop, then the internal number on one external autodial button.
104 Using System features An example of how remote access works is a sales representative who spends a lot of time out of the office needs to make long distance calls to the European office. Your Enterprise Edge system has a leased line to Europe with reduced transatlantic charges. You provide the sales representative with a Class of Service password that gives access to the transatlantic line.
Using System features 105 Maintaining security To maintain the security of your system, the following practices are recommended: • Warn anyone to whom you give the remote access number, to keep it confidential. • Change Class of Service passwords often. • Warn anyone to whom you give a Class of Service password, to remember it and not to write it down. • Remove the Class of Service password of anyone who leaves your company. Accessing Enterprise Edge remotely over the public network 1.
106 Using System features Using Class of Service (COS) passwords Class of Service passwords permit controlled access to a system’s resources both by internal and remote users. When you enter a Class of Service password at a telephone, the restriction filters associated with your Class of Service password apply, rather than the normal restriction filters.
General System features 15 The following features are available for the entire Enterprise Edge system. Pulse or tone dialing If your external lines use pulse dialing, you can switch temporarily to tone dialing to communicate with devices such as answering machines, to access the features that PBX systems may offer, or to use another Enterprise Edge system remotely. Press £ while on an active line. Once you hang up, your telephone returns to pulse dialing.
108 General System features Usually, only the lines that are appropriate for a particular person appear at that person’s telephone. When a line is assigned to a telephone it is automatically given a line button on that telephone, if a button is available. The M7100 telephone has no line buttons for its lines. Calls on lines that ring but do not appear at a telephone are presented at an intercom button. You may be able to answer a call on a line that does not appear or ring at your telephone.
General System features 109 Overflow routing for incoming calls is used with the Routing Service programmed by your installer. A Service must be active for overflow routing to be in effect. Overflow routing is not available in normal service. Tips When you make a call and the programmed route is busy, you hear the expensive route warning tone and see a display indicating that an expensive route is being used. To avoid using the normal, expensive route, release your call.
110 General System features Some display buttons, such as TRANSFER and ALL, are simply shortcuts which are not available on a one-line display. Other display buttons, such as OK and SHOW, perform essential functions. For a one-line display telephone, use the following buttons instead of these display buttons.
Hospitality Services 16 Hospitality Services (HS) is a group of features that increases the value of the Enterprise Edge system in small to medium sized facilities such as hotels, motels or hospitals. In a hotel setting, guests gain improved services through immediate access to basic functions like: • wake-up service or reminders • accurate tracking of the room’s service requirements.
112 Hospitality Services If the Enterprise Edge system experiences a power failure, the failure can result in missed Alarm times. When the Enterprise Edge system is running and the system’s time resets, the missed Alarm times alert in respective room or common sets. At all times, the Enterprise Edge system allows up to a maximum of 25 sets that can alert at the same time. Programming the Alarm time feature To program the Alarm time feature on an Enterprise Edge telephone: 1. Press ƒ°‡fi.
Hospitality Services 113 Turning off the Alarm When a set rings at the selected time, the occupant can release the Alarm ring as follows: • On an Enterprise Edge telephone, press any button except the ˙ button. • On an analog telephone lift and replace the handset back into position. Note: If the user presses the ˙ button when the set rings, it temporarily deactivates the Alarm. After a number of minutes, the set will alert again.
114 Hospitality Services Room occupancy (RO) The Room occupancy (RO) feature allows front desk operators to assign dialing restrictions to room sets, and also works with the Room condition (RC) feature. Dialing restrictions for room sets are defined in the Unified Manager. See the Enterprise Edge Programming Operations Guide. The RO feature does not apply to common sets. The RO feature uses the following room states: Vacant filter, Basic filter, Mid filter, and Full filter.
Hospitality Services 115 • set the associated room’s state to Needs service (Needs srvc) • query the state of the associated room on a set with a display. Front desk sets can: • set any room’s state to Service done (Srvc done) • set any room’s state to Needs service (Needs srvc) • query the state of any room. The system changes the state of occupied rooms to Needs service on a daily basis at a set time as configured in the system.
116 Hospitality Services 4. The display shows rrrrr:Vacant. Press the CHANGE display key and select the required status for the room set: if the room is occupied, select Srvc done or Needs srvc; if the room is vacant, select Vacant or Needs srvc. The default setting is Vacant. 5. To update or query other room sets, press the FIND or NEXT display key and return to step 3. If there are no more room sets updates or queries, press the Release button to exit programming.
Companion Features 17 Two portable telephones are supported in Enterprise Edge: the Companion C3050 Etiquette and the Companion C3050 CT2Plus. Using your portable telephone Your portable telephone communicates with the Enterprise Edge system using radio waves. The radio transceivers for the system are located in the Base Stations installed around your office. Each Base Station contains two radio transceivers and can handle two portable telephone calls at once. Your portable telephone is truly portable.
118 Companion Features Problems with lost connections are rare, but if you notice an increase of such incidents after making large changes in the layout of your office, your Base Stations may need to be moved or reprogrammed to accommodate the new arrangement. In this case, contact your installer to change the Base Station configuration. (In the U.S. you need to obtain UTAM Inc. approval before making changes to the Base Station configuration.
Companion Features 119 Feature Description Priority call See “Supporting additional features for portables” on page 120. Hunt Groups reject priority calls. Privacy In programming, change the privacy setting for an external line assigned to the portable. This does not give the ability to change the privacy setting on a call by call basis. Release See your Portable Telephone Feature Card. Speed Dial System speed dial codes only. No personal speed dial codes.
120 Companion Features Spanish Press ••fi‚‹. Wireless Call Forward No Answer enhancement This improvement stops the portable from ringing when the call has been forwarded to its new destination. The portable user can still answer the call, but it does not ring. The Enterprise Edge Programming Operations Guide contains additional programming information for this feature.
Troubleshooting 18 Using the alarm telephone An alarm telephone displays Enterprise Edge’s system alarm codes, should they occur. It is an Enterprise Edge telephone with a two-line display (M7310 or M7324 telephones) that the installer has assigned as an alarm telephone. Note: Alarms are also stored in the WinNT Network Event log. For more information, see the Enterprise Edge Programming Operations Guide. Reporting and recording alarm codes If an alarm message appears on the alarm telephone’s display: 1.
122 Troubleshooting Testing the telephone display Use a display test if you suspect that one of the indicators on the telephone is not working. 1. Press ƒ°‚fi. The display reads Display test. 2. Press TEST or ˙ to go ahead with a display test. 3. Adjust the contrast for the telephone display so you are able to see the test results clearly. Enter a number to change the contrast or press DOWN and UP. 4. Press OK or ˙ to go ahead with the test.
Troubleshooting 123 Testing the telephone headset The headset test is not available to telephones that do not have a headset jack or a headset plugged in. 1. Press ƒ°‚fi, then £ or NEXT until the display reads Headset test. 2. Press TEST or ˙ to go ahead with a headset test. You should hear dial tone through the headset. The volume is reset to a default level during the test. Pressing any button ends the test. Testing the telephone speaker 1.
124 Troubleshooting Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02
Common feature displays 19 You may see the following displays when you use a feature. Access denied Someone is already using programming, or the feature you are trying to use is not compatible with the configuration of the telephone or line. Denied in admin You have tried to use a feature, but you have not been given access to it in administration programming. Feature timeout You have taken more than 15 seconds to press a button in response to a display.
126 Common feature displays Line061 TRANSFER You are connected to an external call. Press TRANSFER to transfer the call. Line061>221 You are receiving an external call forwarded from telephone 221 or you have an answer button for telephone 221 and an external call is ringing on that telephone. Line061 transfer The call on line 061 is being transferred to you by someone else in your Enterprise Edge system. Line061 waiting A camped call is waiting.
Common feature displays 127 Make calls first The feature you tried to use requires you to be on an active call at your telephone. This display appears when information about a call has been cleared by a system reset. No free lines All the lines or line pools available to the telephone are in use. This display appears when you have tried to dial an external number or use a feature that conflicts with the lines, line pools or prime line used by the telephone. This must be corrected by your installer.
128 Common feature displays Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02
Appendix A: Feature Codes 20 The following appendix provides a quick reference for Enterprise Edge features that are available by pressing the ƒ button. Two tables are provided, one sorted alphabetically by feature name and the other sorted numerically by feature code.
130 Appendix A: Feature Codes Feature name Activation code Do not Disturb - Cancel ƒ £°fi Exclusive Hold ƒ ‡· Group Listening ƒ °‚¤ Group Listening - Cancel ƒ £°‚¤ Group Pickup ƒ ‡fi Language - English1 ƒ •fi‚⁄ 1 ƒ •fi‚¤ Language - French Language - Spanish1 ƒ •fi‚‹ Last Number Redial ƒ fi Line buttons - Move ƒ •°⁄ Line Pool ƒ fl› Line Redirection ƒ °› Line Redirection - Cancel ƒ £°› Link ƒ ‡⁄ Long tones ƒ °‚° Memory buttons - Program ƒ •‹ Messages - Send ƒ⁄ Messages - C
Appendix A: Feature Codes 131 Feature name Activation code Saved Number Redial ƒ fl‡ Speed Dial - Add, change ƒ •› Speed Dial - Make ƒ‚ Test telephone display ƒ °‚fi Time ƒ °‚‹ Transfer ƒ ‡‚ Transfer - Cancel ƒ £‡‚ Trunk Answer ƒ °‚‚ Turning Restriction service off ƒ £°‡¤ Turning Restriction service on ƒ °‡¤ Turning Ringing service off ƒ £°‡⁄ Turning Ringing service on ƒ °‡⁄ Turning Routing service off ƒ £°‡‹ Turning Routing service on ƒ °‡‹ View active services ƒ °‡‚ Voice C
132 Appendix A: Feature Codes Features sorted by activation code Activation code Description ƒ‚ Speed Dial - Make ƒ •‚ Button inquiry ƒ⁄ Messages - Send ƒ £⁄ Messages - Cancel Send ƒ •⁄ Autodial - External ƒ¤ Ring Again ƒ £¤ Ring Again - Cancel ƒ •¤ Autodial - Internal ƒ‹ Conference Call ƒ £‹ Conference Call - Splitting ƒ •‹ Memory buttons - Program ƒ› Call Forward ƒ £› Call Forward - Cancel ƒ •› Speed Dial - Add, change ƒ fi Last Number Redial ƒ •fl Ring Type ƒ •‡ Contra
Appendix A: Feature Codes 133 Activation code Description ƒ ‡° Pause ƒ ‡· Exclusive Hold ƒ •°‚ Ring Volume ƒ •°⁄ Line buttons - Move ƒ °¤ Camp-on ƒ •°¤ Dialing Mode ƒ °‹ Privacy (on/off) ƒ °› Line Redirection ƒ £°› Line Redirection - Cancel ƒ •°› Call Log options ƒ °fi Do not Disturb ƒ £°fi Do not Disturb - Cancel ƒ •°fi Call Log password ƒ °fl Background Music ƒ £°fl Background Music - Cancel ƒ °° Voice Call Deny ƒ £°° Cancel Voice Call Deny ƒ •°· Programmed Release ƒ
134 Appendix A: Feature Codes Activation code Description ƒ °‡‚ Viewing active services ƒ °‡⁄ Turning Ringing service on ƒ £°‡⁄ Turning Ringing service off ƒ °‡¤ Turning Restriction service on ƒ £°‡¤ Turning Restriction service off ƒ °‡‹ Turning Routing service on ƒ £°‡‹ Turning Routing service off ƒ •°‡fi Alarm time ƒ £°‡fi Alarm time - Cancel ƒ °‡fl Room condition (Room set) ƒ •°‡‡ Alarm time (HS admin set) ƒ °‡° Room condition (HS admin set) ƒ °‡· Room occupancy Notes For the
Index 21 Symbols Conference Calls 23 Group Listening 26 Handsfree 26 hearing aid compatibility 18 prime telephone 16 Privacy 29 Trunk Answer 21 using line buttons 15 using the Release button 18 Voice Call 65 apply button cap labels 76 ASM Long tones 102 Auto Call information (see Caller ID set) Autodial for M7100 37 line selection 37 programming 37 storing number on a memory button 37 using intercom line for 38 using Last Number Redial 39 Autodial full 38 automatic Call information 19 Call Log 67 dial 34
136 Index M7100 telephone 79 M7208 telephone 78 M7310 telephone 78 M7324 telephone 79 Button erased 38 Button Inquiry 73 buttons Answer button 22 Button Inquiry 73 display 12, 13 dual memory 13 erasing programmed features 75 Feature 13 Handsfree/mute 28 Hold 13 Last Number Redial 39 memory 13, 37, 109 moving line 79 programming features on 74 Release 13 , 18 Saved Number Redial 42 shift 13 testing 121, 122 using a line button 32 bypassing a Hotline telephone 99 C call overflow 108 ways to make a 31 Call 22
Index 137 communicating in the office paging 59–61 sending messages using display 61 Voice Call 65 Conf.
138 Index Call Log items 69 messages from list 63 programmed features 75 Evening Sched 98 Exchanged 80 Exclusive Hold 35, 44 Expensive route 31 external access to Enterprise Edge 103 autodial,programming 37 Call Forward (see Line Redirection) page 59 paging equipment 61 extra-dial telephone 98 F ƒ Autobumping canceling£°⁄fi 68 using°⁄fi 68 autodial button external•⁄ 37, 39 internal•¤ 37 Background Music canceling£°fl 88 turning on°fl 88 Button Inquiry•‚ 42, 73, 107, 121 Call Duration Timer‡‡ 29 Call Forwar
Index 139 Speed Dial adding user•› 40 making calls‚ 40 Static Time and Date°‚fl 64 Testing display°‚fi 122 power supply°‚fi 123 telephone buttons°‚fi 122 telephone handset°‚fi 122 telephone headset°‚fi 123 telephone speaker°‚fi 123 Time‡‡ 30 Trunk Answer°‚‚ 22 Voice Call Deny canceling £°° 66 using°° 66 Voice Callflfl 65 fast busy tone 105 feature Voice Call 120 wireless Call Forward No Answer 119 wireless Portable Language Selection 119 Feature button 13 Feature code 75 Feature moved 75 Feature timeout 125
140 Index handset, speaker testing 123 handset, testing 122 Handsfree making calls 27 muting 27, 28 Handsfree Answerback programming 28 Voice Call 65 headset Handsfree requirement 28 testing 123 hearing aid compatibility 18 Hidden number 39, 42 Hidden number 32 Hold automatic 43 button 13 Conference Call 24 exclusive 44 getting information for a call on 19 listening while on hold 43 retrieving call 43 Hold or release 71, 126 Hospitality passwords 116 Hospitality services 111 host system signaling Link 101 P
Index 141 button, using to choose a line 32 changing the name 86 indicators, description 16 pool 32–33, 108 Redirection canceling 55 using 54–57 Redirection, and Call Forward, differences 57 target 108 Line 061 waiting 126 Line denied 22, 32 , 127 Line hung up 48 Line in use 126 Line Pools, using 118 Line Redirection 56 Line061 callback 16 Line061 hung up 46 Line061 to prime 16 Line061 transfer 126 Link using 101 Link, programming 101 listening on hold 43 log space programming 71 logging a call manually 68
142 Index transferred calls 50 mounting telephones on wall 110 Move line from 80 Move line to 80 moving telephones 87 music, background 88 muting voice call tones 65 N Name and Number blocking PRI 90 Network Name Display PRI 89 New calls begin 72 night control phone (see control telephone) Night Sched 98 Night Service (see services) 9_ 31, 127 No button free 65, 126 No call on 49 No call to park 49 No calls waiting 126 No free lines 127 No info to log 72 No last number 39 No last number 32 No line selected
Index 143 branch exchange, accessing from Enterprise Edge (see also host system dialing signals) 101 call 29 line 110 Program and HOLD 38, 41, 75 Program and OK 38, 41, 75 Programmed 38 Programmed Release 102 programming changes, planning 11 features on buttons 74 lines changing the name of a line 86 log space 71 system 11 system features Restriction service 95 Ringing service 95 Routing service 95 System Speed Dial 39 telephones allowing Line Redirection 55 auxiliary ringer 101 Call Display 20 Call Forward
144 Index S Saved Number Redial using 41 Saved Number Redial, programming 42 saving a number (see Saved Number redial) Sched 4 98 Sched 5 98 Sched 6 98 scheduled services 95 security recommendations 105 system 104 Select a line 32 , 41 Select line out 56 Select line(s) 56 Send message? 32 Service Modes (see Services) Service Modes ON 97 Service provider features Automatic Call Back 92 Automatic Recall 93 Call Forward 92 calling the number your calls are forwarded to 92 canceling Call Forward 92 Service Sch
Index 145 displayed instead of messages and calls 81 displaying 30 ƒ°‚fl 64 length of a call 29 time savers autodial 37 Saved Number Redial 41 Speed Dial 39 tone camped call tones 47 controlling length 102 remote access tones 105 voice call 65 tracking incoming calls Call Log 67 transfer (see Call Transfer) Transfer denied 47 transferring calls 45 Callback 50 parking a call 48 using Camp-on 47 troubleshooting decrease in voice quality 117 lost calls 118 reporting and recording alarms 121 softkey display pro
146 Index Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02
