IP Telephone User Guide

LIP-6830 User Guide
17 June 07
NOTE: The LIP Phone must be enabled for ACD (refer to the Installer Guide for the steps to
enable the ACD function).
To deactivate ACD for a Line:
1) Press the ACD Agent button.
2) Press the Line button to deactivate ACD.
3) Use the backspace key to delete the Group ID.
4) Select the
[ OK ] Softkey.
To activate ACD operation for a Line and check-in to an ACD group:
1) Press the assigned “ACD Agent” button.
2) Press the Line button, and then press the
[C.In] Softkey.
NOTE: The check-in Softkey is only available if the Agent is checked out.
3) Accept the pre-defined ACD Group ID with the
[ OK ] Softkey or enter a Group ID and
press the
[ OK ] Softkey.
4) Enter the password of your ACD Agent group and press the
[ OK ] Softkey. You may need
to first set your Group ID (use the
[G.ID] Softkey and enter your ACD Group Id and [ OK ].
To set the extension to the “available” status:
1) Press the “ACD Agent” button.
NOTE: The Agent must be checked in to set the available status.
2) Press the Line button, and then press the
[Avail] Softkey. The [Avail] Softkey appears
only if the Agent is unavailable.
To set the extension to the “unavailable” status:
1) Press the “ACD Agent” button.
2) Press the Line button, and then press the
[Unvl] Softkey.
NOTE: The
[Unvl] Softkey appears only if the Agent is available.
ACD Password [1]
[ Å ] [Mode] [ OK ] ¼
ACD Status (Line 1)
Check-Out
[C.In] [PRIM] ¼
ACD Group ID [1]
123
[ Å ] [Mode] [ OK ] ¼
ACD Status (Line 1)
Unavailable
[Avail] [COut] [PRIM] ¼