BCM50 Telset Administration Guide BCM50 2.0 Business Communications Manager Document Status:Standard Document Number: NN40020-604 Document Version: 01.
Copyright © 2006 Nortel Networks, All Rights Reserved All rights reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks.
Contents 3 Contents Getting started with BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents NN40020-604
Getting started with BCM This section contains information on the following topics: • • • • • • “About this guide” on page 5 “Audience” on page 5 “Acronyms” on page 6 “Symbols and conventions used in this guide” on page 6 “Related publications” on page 8 “How to get Help” on page 8 About this guide The BCM50 Telset Administration Guide describes how to use the Telset interface to administer your BCM system.
Getting started with BCM Acronyms The following is a list of acronyms used in this guide.
Getting started with BCM ! 7 Security note: Indicates a point of system security where a default should be changed, or where the administrator needs to make a decision about the level of security required for the system. Warning: Alerts you to ground yourself with an antistatic grounding strap before performing the maintenance procedure. Warning: Alerts you to remove the BCM50 main unit and expansion unit power cords from the ac outlet before performing any maintenance procedure.
Getting started with BCM Related publications Related publications are listed below. To locate specific information, you can refer to the Master Index of BCM50 Library (NN40020-100). Keycode Installation Guide (NN40010-301) CallPilot Telephone Administration Guide (NN40090-500) BCM50 Administration Guide (NN40020-600) How to get Help This section explains how to get help for Nortel products and services.
Getting started with BCM 9 http://www.nortel.com/erc Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.
Getting started with BCM NN40020-604
Administration telset interfaces You can use Business Element Manager or you can use the Telset interface to administer your BCM50 system. The telset configuration is a tool that is used for system configuration if there is no network connection to your BCM50, or for quick configuration changes, such as changing features in a DN record or updating one of the speed dial lists. Administration telset interfaces are accessible only by a user with an Installer level of telset user privileges.
Administration telset interfaces Using FEATURE 9*8 for initial configuration FEATURE 9*8 provides access to menus that allow you to: • • • • • add a keycode for applications such as mail boxes, Fax suite, and private networking. See “Entering keycodes and feature settings” on page 14 change user accounts and passwords. See “Activating user accounts and changing passwords” on page 15 view or set the IP network addressing.
Administration telset interfaces 13 Figure 2 Log in menu When a user enters an incorrect password, the system provides a display indicating that there is an entry error. If the user tries repeatedly to enter an invalid username or password, the system locks the user account. The user can wait until the lockout timer releases the account, or the account can be released through this telset menu by a user with administration privileges or through the Element Manager by a user with administration privileges.
Administration telset interfaces Entering keycodes and feature settings Features List provides a list of applications that have applied keycodes in the system. When you add applications or increase a feature capacity, you can make those adjustments through this menu. For details about keycodes, refer to the Keycode Installation Guide (NN40010-301). Figure 3 shows the layout for Features List.
Administration telset interfaces 15 Activating user accounts and changing passwords User Accounts provides two menus, one to create or delete user accounts and the other to enter new passwords for user accounts. The username and password can each be 16 digits in length. Figure 4 shows the layout for User Accounts. Figure 4 Accessing user accounts and passwords Viewing or entering IP network information IP Address allows you to view IP network information on systems where DHCP is enabled.
Administration telset interfaces Figure 5 shows the layout for IP Address.
Administration telset interfaces 17 System restart The System Restart heading allows you to reboot the BCM50 main unit. Use this when changes you have made indicate that a reboot is required. Warning: Restarting the system interrupts system service. Figure 6 shows the layout for System Restart.
Administration telset interfaces NN40020-604
Using the telset configuration interface This section provides maps of the telset configuration menus. The telset configuration is a tool that is used for system configuration if there is no network connection to your BCM50, or for quick configuration changes, such as changing features in a DN record or updating one of the speed dial lists. Although these menus have most of the features found in the Element Manager user interface, they are not necessarily in the same location.
Using the telset configuration interface • Personal programming, to change functions related to how the telephone works, is available to anyone through the Feature button on the telephone. User access to the FEATURE**CONFIG interface User identification and user passwords are required to access the telset configuration menus (FEATURE **CONFIG).
Using the telset configuration interface 21 Programming telephones To access and use the telset configuration menus, you require a digital or IP telephone with a two-line display. Both the 7316E digital phone and the 2004 IP phone, shown in Figure 7, can be used for this purpose. Figure 7 Digital phone and IP phone 7316E digital phone 2004 IP phone Navigating the telset menus Digital and IP phones use slightly different methods of navigating through the telset menus.
Using the telset configuration interface Figure 8 7316E digital phone with programming overlay 7316E programming indicators Place overlay over keys with indicators Heading Back Show Next Heading Back Show Next Navigation headings HEADING SHOW BACK NEXT Business Series Terminals Programming Record 7316 programming indicators Using an IP phone to navigate the menus IP telephones use the telephone directional buttons to move through the menu.
Using the telset configuration interface 23 What the navigation headings and directions mean Figure 10 shows how the headings on the overlay and the navigational buttons on the IP phone are used to navigate the programming menus. Figure 10 How the navigation buttons work Programming buttons are active or inactive at different stages of programming. On the digital phone, a button is active (meaning you can use that option), when the indicator next to it is lit ( or ).
Using the telset configuration interface Figure 11 Display and buttons, digital phone Show line: Display text COPY Display button command Display button Figure 12 Display and buttons, IP phone Conference Last num redial Intercom Intercom DN: Navigation icons Display text Feature cmd1 cmd2 Feature button and static display prompt Display button command Display buttons Navigation buttons BACK HEADING SHOW NEXT NN40020-604 cmd3
Using the telset configuration interface 25 Top-level menu of the telset telephony configuration tree Figure 13 describes the contents of each top-level menu on the FEATURE **266344 (**CONFIG) telephony configuration tree. Use the navigation buttons to move through the levels of the tree. In this section, main headings and their menus are color-coded.
Using the telset configuration interface • “System speed dials” on page 36 • “Time and Date” on page 38 • “System programming” on page 40 • “Telco features” on page 47 • “Hardware” on page 48 • “Maintenance” on page 50 • “Usage metrics” on page 52 Terminals and Sets Figure 14 through Figure 17 show the headings under the Terminals and Sets menu. These records are used to set up System DN's for Telephones, and system devices.
Using the telset configuration interface 27 Figure 14 Terminals and Sets (Sheet 1 of 4) BCM50 Telset Administration Guide
Using the telset configuration interface Figure 15 Terminals and Sets (Sheet 2 of 4) NN40020-604
Using the telset configuration interface 29 Figure 16 Terminals and Sets (Sheet 3 of 4) BCM50 Telset Administration Guide
Using the telset configuration interface Figure 17 Terminals and Sets (Sheet 4of 4) NN40020-604
Using the telset configuration interface 31 Lines Figure 18 and Figure 19 show the headings under the telset interface Lines heading. These records are used to set up individual lines that connect to the system from an external source.
Using the telset configuration interface Figure 19 Lines (Sheet 2 of 2) NN40020-604
Using the telset configuration interface 33 Services Figure 20, Figure 21 and Figure 22 show the headings under the telset interface Services heading. These records are used to set up scheduling for ring groups, restrictions, and routing. The ring groups also are set up under this heading.
Using the telset configuration interface Figure 21 Services (Sheet 2 of 3) NN40020-604
Using the telset configuration interface 35 Figure 22 Services (Sheet3 of 3) BCM50 Telset Administration Guide
Using the telset configuration interface System speed dials Figure 23 shows the headings under the telset interface System speed dials heading. These records are used to set up lists of numbers that are accessed through a two- or three-digit code.
Using the telset configuration interface 37 Passwords Figure 24 shows the headings under the telset interface Passwords heading.
Using the telset configuration interface Figure 24 Feature passwords Time and Date Figure 25 shows the headings under the telset interface Time and Date heading. These records are used to adjust the time and date for the system. This is the time and date that appears on each telephone.
Using the telset configuration interface 39 Figure 25 Time and Date BCM50 Telset Administration Guide
Using the telset configuration interface System programming Figure 26 through Figure 32 shows the headings under the telset interface System prgrming heading. These records are used to program global telephony settings. This includes the special features for Hunt groups and Hospitality services.
Using the telset configuration interface 41 Figure 27 System prgming (Sheet 2 of 7) BCM50 Telset Administration Guide
Using the telset configuration interface Figure 28 System prgming (page 3 of 7) NN40020-604
Using the telset configuration interface 43 Figure 29 System prgming (Sheet 4 of 7) BCM50 Telset Administration Guide
Using the telset configuration interface Figure 30 System prgming (page 5 of 7) NN40020-604
Using the telset configuration interface 45 Figure 31 System prgming (Sheet 6 of 7) BCM50 Telset Administration Guide
Using the telset configuration interface Figure 32 System prgming (Sheet 7 of 7) NN40020-604
Using the telset configuration interface 47 Telco features Figure 33 shows the headings under the telset interface Telco features heading. These records are used to program external voicemail numbers, and to program the outgoing name and number (ONN) blocking for analog and BRI trunks.
Using the telset configuration interface Hardware Figure 34 and Figure 35 show the headings under the telset interface Hardware heading. These records are used to program the ports on the main unit and any modules connected to the system through the expansion units.
Using the telset configuration interface 49 Figure 35 Hardware (page 2 of 2) BCM50 Telset Administration Guide
Using the telset configuration interface Maintenance Figure 36 shows the headings under the telset interface Maintenance heading. These records are used to test or view statistics about the telephony system.
Using the telset configuration interface 51 Figure 37 Maintenance (Sheet 2 of 2) BCM50 Telset Administration Guide
Using the telset configuration interface Usage metrics Figure 38 shows the headings under the telset interface Usage Metrics heading. These records are used to display performance records.
Index Numerics 7316E overlay 22 C Conventions, guide 6 button options 6 buttons 6 command line 6 copyright 2 D Display 6 I installer programming 19 O overlay 21 P personal programming 20 programming customizing your system 19 installer programming 19 personal programming 20 programming indicatorª 23 programming indicatorº 23 programming overlay 21 R regulatory information 2 related publications 8 S Symbols 6 T trademarks 2 U user programming 20 BCM50 Telset Administration Guide
Index NN40020-604
