Title page Nortel Communication Server 1000 IP Phone 2001 User Guide
Revision history Revision history March 2006 Preliminary 4.08. This document is up-issued to support Nortel Communication Server 1000 Release 4.5. Note: The “Security features” section has a new “Secure communication” subsection. The “View telephone information” section was updated. The LOGOS, copyright, and trademark information were updated. August 2005 Standard 4.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5. February 2005 Standard 3.00.
Revision history 4
Contents Contents About the Nortel IP Phone 2001 . . . . . . . . . . . . . . . . . . . . . . 9 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 14 Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Making a System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . 32 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . 62 Using Virtual Office on your remote telephone . . . . . . . . . . . .
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About the Nortel IP Phone 2001 About the Nortel IP Phone 2001 The Nortel IP Phone 2001 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. Note 1: All features are not available on all telephones. Consult your system administrator to verify which features are available for your use. Note 2: In this guide, soft key labels display directly above the soft key.
About the Nortel IP Phone 2001 Figure 1 illustrates the IP Phone 2001. Figure 1: IP Phone 2001 Telephone controls Note: Some IP Phone 2001 phones come with optional key caps. Text in parenthesis indicates labels appearing on the key caps. For example, (Goodbye). Use the Volume control bar to adjust the volume of the ringer, handset, and speaker. Press the right side of the rocker bar to increase volume; press the left side to decrease volume.
About the Nortel IP Phone 2001 Use the Goodbye key to terminate an active call. (Goodbye) (Hold) Press the Hold key to put an active call on hold. Press the Line (DN) key to return to the caller on hold. Press the Message (Inbox) key to access your voice mailbox. (Msg/Inbox) Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen.
About the Nortel IP Phone 2001 Note 1: Press the Services key to exit from any menu or menu item. Continued Note 2: The Password Admin menu is not available on all IP Phone 2001 phones. Consult your system administrator. Soft keys (self-labeled) are located below the LCD screen. The LCD screen above the key changes, based on the active feature. Note: When a triangle appears before a key label, the feature is active. When a message has been left for the user, the Message waiting indicator flashes.
About the Nortel IP Phone 2001 Telephone display The IP Phone 2001 has two display areas: • The upper display area contains single-line information for items such as the caller number, caller name, feature prompt strings, user-entered digits, date and time information, and telephone information. • The lower display area provides soft key label information. Figure 2 shows the idle LCD screen.
About the Nortel IP Phone 2001 Call features and Flexible Feature Codes System administration is required for call features and Flexible Feature Codes (FFCs). Contact your system administrator to configure these features and codes on your telephone. Call features and FFCs must be assigned to your telephone and supported by system software.
About the Nortel IP Phone 2001 To change your password (SCPW): 1. Press the Services key. (Services) 2. Press the Navigation keys to scroll and highlight Password Admin. 3. Press the Select soft key. 4. Use the dialpad to enter your password at the prompt. 5. Press the Navigation keys to scroll and highlight New Password. 6. Press the Select soft key. 7. Use the dialpad to enter the new password.
About the Nortel IP Phone 2001 8. Press the Select soft key to accept the new password. Note: If you have been locked out of your IP Phone 2001, or have forgotten your SCPW, contact your system administrator.
Connecting the components Connecting the components Before you begin CAUTION Damage to equipment Do not plug the IP Phone 2001 into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your telephone into a 10/ 100BaseT Ethernet jack. Connecting the components of the phone 1. Connect one end of the handset cord to the handset jack (identified with a handset icon) on the back of the telephone.
Connecting the components Figure 3: IP Phone 2001 connections 18
Configuring options Configuring options The IP Phone 2001 Services menu lists the following submenus: • The Telephone Options menu enables you or your system administrator to configure telephone preferences. Figure 4 illustrates the choices available in this menu. • The Password Admin menu enables you or your system administrator to change the Station Control Password.
Configuring options • “Selecting a Ring type” on page 24 • “Viewing telephone information” on page 25 When an option has a sublist, an ellipsis (...) appears after the option. To use the Telephone Options menu: 1. Press the Services key. (Services) 2. Press the Navigation keys to scroll and highlight Telephone Options. 3. Press the Select soft key. 4. Press the Navigation keys to scroll and highlight an option (for example, Language...). 5. Press the Select soft key.
Configuring options Adjusting the volume To adjust the volume, press the Services key and select Volume adjustment... from the Telephone Options menu. Choose one of the following: • Ringer • Handset • On-hook dialing/listen • Buzzer To adjust the volume: 1. Press the Navigation keys to scroll and highlight one of the following: — Ringer — Handset — On-hook dialing/listen — Buzzer 2. Press the Select soft key. 3.
Configuring options 4. Choose one of the following: — Press the Select soft key to save the volume level and return to the Telephone Options menu. or — Press the Cancel soft key to keep existing configurations. Adjusting the display screen contrast To adjust the LCD display screen contrast, press the Services key and select Contrast adjustment from the Telephone Options menu. To adjust the display screen contrast: 1.
Configuring options To select a language: 1. Press the Navigation keys to scroll and highlight the desired language (for example, German [Deutsche]). Deutsche 2. Choose one of the following: — Press the Select soft key to save the language and return to the Telephone Options menu. or — Press the Cancel soft key to keep existing configurations. Selecting date/time format There are several date/time formats, based on the 12-hour clock or the 24-hour clock.
Configuring options Selecting local dialpad tone Use the Local DialPad Tone option if you want the telephone dialing keys to produce a sound when you press them. Your choices are: • Dual Tone Multi-Frequency (DTMF) sounds • a single tone • no sound. To choose a local dialpad tone, press the Services key and select Local DialPad Tone from the Telephone Options menu. To select local dialpad tone: 1.
Configuring options To select a ring type: 1. Press the Navigation keys to scroll and highlight one of the ring types. Ring type 3 2. Press the Play soft key to sample the ring tone. 3. Choose one of the following: or — Press the Select soft key to save the ring type and return to the Telephone Options menu. or — Press the Stop soft key and use the Navigation keys to select a different ring type. — Press the Cancel soft key to keep existing configurations.
Making a call To view telephone information: 1. Press the Navigation keys to scroll through the list to view telephone information. 2. Press the Cancel soft key to return to the Telephone Options menu.
Making a call 2. Dial the number. 3. To terminate the call, choose one of the following: or — Replace the handset into the cradle. — Press the Goodbye key. (Goodbye) Using on-hook dialing Use on-hook dialing to dial the number before lifting the handset. 1. Leave the handset in the cradle. 2. Press the Line (DN) key. (Line) 3. Dial the number when the dial tone sounds. 4. When the called party answers, lift the handset.
Making a call 5. To terminate the call, choose one of the following: or — Replace the handset into the cradle. — Press the Goodbye key. (Goodbye) Using Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: 1. Without selecting the Line (DN) key, enter the number to be dialed. 2. Press the Line (DN) key to dial the number. (Line) 3. Lift the handset when the called party answers. 4.
Making a call To edit a Predial number: 1. Without selecting the Line (DN) key, enter the number to be dialed. 2. Choose one of the following: — To erase all numbers, press the Clear soft key. Re-enter numbers to be dialed. — To change numbers one-at-a-time, press the Delete soft key to backspace. Re-enter a new number. 3. Press the Line (DN) key to dial the number. (Line) Activating Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer.
Making a call 2. Choose one of the following: — Press the Ring Again soft key. or — Enter the Ring Again Activate FFC. To call a Ring Again party when you receive notification: 1. After receiving the notification tone, lift the handset. 2. Press the Ring Again soft key to automatically dial the number. To deactivate Ring Again before notification: Choose one of the following: — Before hearing the notification tone, press the Ring Again soft key a second time. or — Enter the Ring Again Deactivate FFC.
Making a call To use Last Number Redial with the handset: 1. Lift the handset. 2. Press the Line (DN) key. (Line) To use Last Number Redial without lifting the handset: (Line) (Line) Without lifting the handset, press the Line (DN) key twice (the last number dialed is automatically redialed). Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code. To create a Speed Call number: 1. Press the Speed Call Controller soft key.
Making a call 2. At the prompt: — Enter a one-, two-, or three-digit code (0-999). — If required, enter the access code (for example, “9”). — Enter the telephone number (internal, external, or long-distance number). 3. Press the Speed Call Controller soft key again to save the code and number. The flashing icons turns off. To make a Speed Call: 1. Lift the handset. 2. Press the Speed Call Controller soft key. 3. Dial the Speed Call code to automatically dial the number.
Making a call To make a System Speed Call: 1. Lift the handset. 2. Choose one of the following: or — Press the System Speed Call (SScUsr) soft key. — Press the System Speed Call Controller (SScCtl) key. 3. Dial the Speed Call code to automatically dial the number.
Answering a call Answering a call Each incoming call causes the telephone to ring and the Message Indicator lamp to flash. To answer a call: Lift the handset. Note: Do not use the Line (DN) key to answer a call.
While on an active call While on an active call Use the following features during an active call: • “Placing a call on hold” on page 35 • “Transferring a call” on page 35 • “Using Timed Reminder Recall” on page 36 • “Using Call Park” on page 37 • “Recording a Calling Party Number” on page 39 • “Tracing a malicious call” on page 39 Placing a call on hold Use the Hold feature when talking on one line and another call arrives on a second line.
While on an active call To use the Transfer feature to direct a call to a third party: 1. Press the Transfer soft key. The other party is on hold and a dial tone sounds. 2. Dial the DN number to which the call is transferred. 3. When that number rings or a person answers, press the Transfer soft key to connect the calling party. To return to the original call, if the transfer is incomplete: (Line) If the person called is not available, press the Line (DN) key to reconnect to the original call.
While on an active call 3. Choose one of the following to start the recall timer: or — Press the Transfer soft key again. — Replace the handset before the extension answers. If the transfer is complete, the recall timer stops. If the transferred call is not answered, your telephone rings: 1. Lift the handset to reconnect to the original caller. 2. Choose one of the following: — Press the Transfer soft key and repeat the transfer (to a different DN).
While on an active call To park a call on the System Park DN or your own DN: During an active call, press the Park soft key twice. Note: By default, the call is parked on your DN unless a System Park is enabled to automatically park calls on the system. To park a call on a DN other than the System Park DN or your own DN: 1. Press the Park soft key. 2. Dial the DN where you want to park the call. 3. Press the Park soft key. To retrieve a parked call: 1. Lift the handset. 2. Press the Park soft key.
While on an active call 3. Dial the DN where you parked the call. Note: If a parked call is not retrieved within a specified time period, it rings back to your telephone or the attendant. Recording a Calling Party Number Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call. To record a caller’s number for accounting purposes: 1. Press the Call Party soft key. The caller is placed on hold. 2.
While on an active call To activate Call Trace: 1. Choose one of the following: — Press the Transfer soft key. — Press the Conference soft key. 2. Dial the SPRE code followed by 83 or enter the Call Trace FFC to automatically reconnect. Note: Contact your system administrator for the Call Trace feature SPRE code.
While away from your desk While away from your desk Use the following features when you are away from your desk; • “Using Call Forward” on page 41 • “Using Internal Call Forward” on page 42 • “Using Remote Call Forward” on page 43 • “Securing your telephone” on page 45 Using Call Forward Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the telephone is in the process of ringing, that call cannot be forwarded.
While away from your desk To reinstate Call Forward to the same number: Press the Forward soft key twice. Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone. Current incoming calls cannot be forwarded. To activate Internal Call Forward: 1. Lift the handset and enter the Internal Call Forward Activate FFC. 2.
While away from your desk Using Remote Call Forward Use Remote Call Forward (from any phone other than your own) to forward your calls to any DN. To activate Remote Call Forward: 1. Lift the handset. 2. If calling from a telephone outside the system, dial your direct system access number and wait for dial tone. 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Station Control Password. A dial tone sounds. 5. Choose one of the following: — Dial your DN.
While away from your desk 7. Press the # key. To deactivate Remote Call Forward: 1. Lift the handset. 2. If calling from a telephone outside the system, dial the direct system access number and wait for the dial tone. 3. Dial the Remote Call Forward Deactivate FFC. 4. Dial your Station Control Password. 5. After hearing the dial tone, dial your DN. 6. Press the # key.
While away from your desk Securing your telephone The Electronic Lock feature is controlled using your Station Control Password. To change your Station Control Password, please refer to “Security features” on page 14. To lock your telephone: 1. Lift the handset. 2. Dial the Electronic Lock Activate FFC. 3. Dial your Station Control Password. 4. Choose one of the following: — If dialing locally, press the Goodbye key. (Goodbye) — If dialing the FFC remotely, dial your DN. To unlock your telephone: 1.
While away from your desk 3. Dial your Station Control Password. 4. Choose one of the following: — If dialing locally, press the Goodbye key. (Goodbye) — If dialing the FFC remotely, dial your DN.
Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people: • “Setting up a conference call” on page 47 • “Using Group Call” on page 48 Setting up a conference call Use the Conference feature to set up a conference call. The maximum number of people the conference feature supports is either three or six, depending on the configuration of your telephone. To set up a conference call: 1.
Talking with more than one person If the person you attempt to add to the conference is unavailable: 1. Press the Goodbye key. (Goodbye) 2. Press the Line (DN) key to return to your original call. (Line) Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until they all answer. To call group members: 1. Lift the handset. 2. Enter the Group Call FFC. — The feature automatically calls all group members.
Talking with more than one person To answer a Group Call: Lift the handset. Note: When you answer a Group Call, three 10-second tones notify you that there is a group call on your extension. To end a Group Call: Press the Goodbye key. (Goodbye) Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the Group Call can disconnect from the call and not affect other members on the call.
Working without interruption Working without interruption This section describes the Activating Make Set Busy feature, which provides uninterrupted work time. Using Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers. To activate Make Set Busy: 1. Lift the handset. 2. Enter the Make Set Busy Activate FFC. To deactivate Make Set Busy: 1. Lift the handset. 2. Enter the Make Set Busy Deactivate FFC.
Additional calling features Additional calling features The following calling features are available on some IP Phone 2001 phones.
Additional calling features 4. Press the Goodbye key. (Goodbye) Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from a telephone restricted to local calls. To charge a call before you dial: 1. Lift the handset. 2. Choose one of the following: — Press the Charge soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. When the dial tone sounds, dial the number.
Additional calling features 2. Choose one of the following: — Press the Charge soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Press the Line (DN) key to return to the call. (Line) To charge a call to an account when you transfer a call: 1. Press the Transfer soft key. The call is placed on hold. 2. Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. After the dial tone, dial the number to where the call is to be transferred.
Additional calling features 5. Press the Transfer soft key when you hear the telephone ring. Note: You can talk privately to the person at the transfer number before you press the Transfer key. To charge a call to an account when you add someone to a conference call: 1. Press the Conference soft key. The call is placed on hold. 2. Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference. 5. Press the Conference soft key.
Additional calling features Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call, such as placing a call on hold and calling another party. To use Enhanced Override: You receive a busy signal after dialing a telephone number: 1. Enter the Override FFC to initiate a Forced Camp-on.
Additional calling features Using Forced Camp-on Use the Forced Camp-on feature to automatically ring another telephone (internal or external) immediately after that telephone disconnects from its current call. To use Forced Camp-on: You receive a busy signal after dialing a telephone number. 1. Enter the Override FFC to initiate a Forced Camp-on. Note: The person you called receives a tone. You receive a ring/ringback signal or a busy/engaged signal, depending on the options chosen.
Additional calling features Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy/engaged signal: You dial a telephone number and receive a busy signal. Enter the Override FFC. The people in the targeted call receive a tone for approximately one second. After the Override feature joins you to their call, a short tone repeats every 16 seconds. To end the connection: Press the Goodbye key.
Additional calling features Using Radio Page Use the Radio Page feature to page a person and stay on the line until they answer. The paged person answers the call after entering a special Page Meet–me code from any telephone. To use Automatic Preselection (Meet–me page): 1. Lift the handset. 2. Dial the Radio Paging Access FFC. The paging tone sounds (two beeps followed by a dial tone). 3. Dial the number of the party you want to page. After dialing, the ringback tone sounds.
Additional calling features To use Automatic Post selection: The called party is either busy on the telephone or away from the desk. To page the called party, there is no need to redial the number of the called party. 1. Press the Radio Page soft key. A special dial tone sounds. 2. Dial the Radio Paging Access FFC. The ringback tone sounds. Note: The paged person can use any telephone to enter a Radio Paging Answer FFC, plus their own DN number. (Goodbye) 3.
Additional calling features 3. Dial your own DN to connect to the paging caller. If the caller has hung up, a steady, high-pitched (Number Unavailable) tone sounds.
Additional phone features Additional phone features The following phone features are available on some IP Phone 2001 phones. Contact your system administrator to find out if they are available to you. • “Using Virtual Office” on page 61 • “Using Media Gateway 1000B” on page 69 Using Virtual Office When you are away from your office telephone, use the Virtual Office feature to transfer calls and all of your telephone's features to a remote telephone.
Additional phone features Logging in to Virtual Office To activate Virtual Office on your office telephone from your remote telephone: 1. Press the Services key. 2. Press the Navigation keys to scroll and highlight Virtual Office Login. 3. Press the Select soft key. 4. Enter your User ID (for example, your DN including the access code) at the prompt. Note: This must be an ESN number. 5. Press the Select soft key.
Additional phone features 6. At the prompt, enter the home Station Control Password (SCPW). Note 1: If the User ID is not found locally, the message “Locating Remote Server” displays. Note 2: After three failed login attempts, wait one hour before attempting to log in again. A successful login transfers all the features, time, date, and tones to your remote telephone from your office telephone.
Additional phone features Figure 6: Logged on to an IP Phone 2001 using an IP Phone 2002 Figure 7: Logged on to an IP Phone 2001 using an IP Phone 2004 64
Additional phone features Figure 8: Logged on to an IP Phone 2001 using an IP Softphone 2050 On the displays of IP Phone 2002 and 2004, and IP Softphone 2050, the feature keys remain empty (except for the appearance of your DN) as your IP Phone 2001 does not support feature keys. A User information line appears on all displays listing the number of your office telephone.
Additional phone features To regain operation of a telephone being used for Virtual Office: Choose one of the following: 1. To completely disconnect your office telephone from the remote telephone: or a. Press the Home soft key. b. Enter your User ID and password (this logs the office telephone back on to your office network). 2. To use your office telephone as the remote telephone for Virtual Office, press the Virtual soft key to log in to another IP Phone.
Additional phone features Troubleshooting Virtual Office Virtual Office can display error messages on-screen. The following table lists error messages and actions to correct the causes. Table 1: Troubleshooting Virtual Office (Part 1 of 3) Displayed Message Probable Cause Action Busy, try again Remote IP Phone is active (not idle). Wait for remote telephone to become idle and try again. ACD IP Phone is logged in. Log out of ACD IP Phone before initiating Virtual Office from another IP Phone.
Additional phone features Table 1: Troubleshooting Virtual Office (Part 2 of 3) Displayed Message Probable Cause Action Locked from Login Three failed attempts to enter the correct Station Control Password. Wait one hour for the lock to clear automatically, or notify system administrator to clear lock. Permission Denied (1) Remote telephone has no Station Control Password. Notify system administrator. Permission Denied (3) Incorrect User ID entered. Enter correct User ID.
Additional phone features Table 1: Troubleshooting Virtual Office (Part 3 of 3) Displayed Message Probable Cause Action Permission Denied (6) Incorrect User ID entered. Enter correct User ID. Incorrect Station Control Password entered. Select Retry, and try again with the correct Station Control Password. Server Unreachable (1) Network problem. Notify system administrator if problem persists. Server Unreachable (2) Network problem. Notify system administrator if problem persists.
Additional phone features Local Mode If the WAN connection goes down, the telephone loses communication with the Main Office TPS. It then registers with the MG 1000B and receives telephone services from the branch office. When in Local Mode, the telephone displays “LOCAL MODE.” Using Test Local Mode Use Test Local Mode to check local mode functionality (make and receive telephone calls). This is useful when provisioning has changed for an IP Phone on an MG 1000B Controller. 1. Press the Services key.
Additional phone features 2. Using the Navigation keys, highlight Resume Normal Mode. 3. Press the Select key (the telephone registers back to the Main Office). Troubleshooting MG 1000B MG 1000B can display error messages on-screen. The following table lists error messages and actions to correct the causes. Table 2: Troubleshooting MG 1000B Display Message Probable Cause Action Local Mode Test Local mode. Press the Services key, and then select Resume Normal Mode. Network problem.
Using Hospitality features Using Hospitality features Use the following Hospitality features for hotel operations. Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone, you can program the system to automatically place a call to yourself at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant. To enter the time for an Automatic Wake-Up call: 1.
Using Hospitality features To quit an Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. (Goodbye) To verify the time for the Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC. 3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). If your query matches the preset time, a confirmation tone sounds. Note: In a 24-hour time format, 7:30 a.m. is entered as 0730; 9:45 p.m. is entered as 2145. 4.
Using External Server Applications Using External Server Applications Use External Server Applications to access a variety of applications directly from your IP Phone 2001. For more information about the External Server Applications, consult the Nortel IP Phone External Server Applications User Guide.
Flexible Feature Codes (FFCs) Flexible Feature Codes (FFCs) Use this table to keep track of the FFCs assigned by your system administrator.
Flexible Feature Codes (FFCs) 76
Terms you should know Terms you should know Attendant A telephone operator in your organization. Calling Party Name Display Information appearing on the LCD display screen such as the caller’s name and telephone number. The system must have CPND enabled. Category 5 (Cat5) Balanced 100 Ohm cable and associated connecting hardware whose transmission characteristics are specified up to 100 MHz. It is used by 10BaseT, 100BaseT4, and 100BaseTX installations. The cable normally has four pairs of copper wire.
Terms you should know Fixed key The hard-labeled keys on your telephone. Flexible Feature Codes (FFCs) Specialized codes entered using the dialpad that enable features (for example, Ring Again). Goodbye key A fixed key used to end an active call. Indicator An LCD or an LED that indicates the status of a feature by the flash, wink, steady on, or off. Information display Any display of call activity, lists, prompts, and status of calls.
Terms you should know Message waiting indicator/Incoming call indicator An LCD or an LED that indicates the status of a feature by the flash, wink, steady on, or off. Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to make a call or receive an incoming call.
Terms you should know Soft keys (self-labeled) A set of keys programmed by your system administrator. These four keys located directly below the display area have four programmable layers. These keys are also used to configure parameters in the Telephone Options menu. Special dial tone The three consecutive tones followed by dial tone that you hear when accessing telephone features.
Terms you should know Volume control bar A rocker bar you press to increase or decrease the volume of the ringer, handset, headset, and the speaker.
Terms you should know 82
Index Index A Enhanced Override 55 About the IP Phone 2001 9 External server applications 74 Answer a call 34 Attendant 77 F Automatic Wake-Up 72 Fastbusy 77 B Fixed key 78 Basic features 9 Flexible Feature Code (FFC) 42, 43, 44, 48, 55, 78 C Flexible Feature Codes (FFCs) 75 Call features and Flexible Feature Codes 14 Forced Camp-on 56 Call Forward 41 Feature display 77 Forward key 41 Call Page 51 G Call Page Connect 51 Goodbye key 11, 78 Call Park 37 Group Call 48 Call party infor
Index Line key 10 S Local DialPad Tone 24 Secure communication 14 M Make Set Busy 50 Malicious call trace 39 Media Gateway 1000B 69 Meet-me page 58 Message key 11, 78 Message waiting indicator 12, 79 N Navigation keys 11, 79 O Off-hook 79 Off-hook dialing 26 On-hook dialing 27 Override 55 Override a busy signal 57 P Page Meet-me code 58 Paging tone 79 Predial feature 28 Privacy Release 57 R Radio Page 58 Secure your telephone 45 Services key 11, 79 Services menu 19 Shared Directory Numbers 79 Soft
Index phone 65 Virtual Office on your remote telephone 63 Volume adjustment 21 Volume control bar 10 85
Index 86
Nortel Communication Server 1000 IP Phone 2001 User Guide Copyright © 2006 Nortel Networks. All rights reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document.
