User manual

4
Logging off 25
Logging off from the network 25
Logging off the ACD queue 25
Using a handset 27
Agent features 29
Using the Activity feature 29
Answering an ACD call 30
Ending an ACD call 30
Using the Emergency feature 31
Using the Not Ready feature 31
Using the Make Set Busy feature 32
Answering a call from the supervisor 32
Calling the supervisor 33
Using the Walkaway feature 33
Supervisor features 35
Agent Status Lamp 36
Using the Answer Agent feature 36
Answering an emergency 36
Calling an agent 37
Observing an agent 37
Using the Forced Agent Availability feature 38
Using the Talk/Listen feature 38
Using the Interflow feature 38
Using the Night Service feature 39
Viewing agent status 39
Viewing queue status 40
Display Queue status indicator 40
Making a non-ACD call 43
Making a call using predial 43
Editing a predialed number 43
Answering non-ACD calls 45
Answering a call 45
Answering a second call 45
Ending a non-ACD call 47
While on a non-ACD call 49
Using call hold 49
Transferring a call 49
Using conference call 50
Using the mute feature 50
Carrier VoIP
Nortel IP Phone 1150E User Guide (CICM)
NN10300-025 01.04 Standard
7 March 2008
Copyright © 2007, 2008 Nortel Networks
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