User manual

Using the Not Ready feature 31

Action

Perform one of these actions:

• Press the Release key.

•

Press a non-ACD line key to exit the queue.

•

Press the Not Ready key to exit the queue and remain

logged in as an agent.

•

Wait for the caller to terminate the call.

Using the Emergency feature

Follow this procedure to contact the supervisor in an emergency situation.

The display shows information about the call. Before you press the

Emergency key, it is recommended that you record this information for

future reference.

See Figure 1 "IP Phone 1150E components" (page 10) for the location of

the Emergency key.

Action

During a call

Press the Emergency key to call the supervisor.

The emergency indicator lamp flashes while the supervisor is

called.

When the supervisor answers the call, the emergency indicator

lamp is lit. You have a three-way conference with the supervisor

and the current caller.

Using the Not Ready feature

Follow this procedure to leave the Automatic Call Distribution (ACD) queue

for a short time without logging out of the queue.

See Figure 1 "IP Phone 1150E components" (page 10) for the location

of the Not Ready key.

Step Action

1 Press the Not Ready key.

You are removed from the queue.

Carrier VoIP

Nortel IP Phone 1150E User Guide (CICM)

NN10300-025 01.04 Standard

7 March 2008