i2021 ISDN Telelset 7-22-02 i2021 Series ISDN Teleset User's Guide i2021 Comcodes Black: 300411246 Misty Cream: 300131661 004-LUC-I0001-B
i2021 ISDN Teleset Mandatory Customer Information Federal Communications Commission (FCC) Requirements This equipment complies with Part 68 of the FCC Rules. The FCC registration information is located on a label affixed to the bottom of the Teleset. If requested, you must provide the telephone company with the following information: Facilities interface Code (FIC) 02IS5, Service Order Code 6.0Y, and Registered Jack RJ49C*.
i2021 ISDN Teleset IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, basic safety precautions should be followed to reduce the risk of fire, electric shock, and personal injury. § Read and follow all instructions. § Follow all warnings and instructions marked on the product. § Disconnect the telephone from the telephone line before cleaning. Do not use aerosol or liquid cleaners. Use a damp cloth only.
i2021 ISDN Teleset TABLE OF CONTENTS INTRODUCTION ...............................................................................1 ISDN i2021 S/T Telesets.................................................................1 About This Manual..........................................................................1 FEATURES .......................................................................................1 Voice Operation Features ...............................................................
i2021 ISDN Teleset TABLE OF CONTENTS View ............................................................................................60 Protecting Keys from Being Overwritten .........................................61 Disabling the Automatic Download .................................................62 Protecting Specific Keys from an Automatic Download....................62 Key Clicks....................................................................................63 Disable Logging....................
i2021 ISDN Telelset INTRODUCTION ISDN i2021 S/T Telesets Thank you for purchasing the i2021 voice only Integrated Services Digital Network (ISDN) Teleset. This Teleset meets the highest standards of quality to give you years of excellent service. The i2021 works with your local service provider to give you advanced, easy-to-use features. It is compliant with National ISDN 1,2 and 3 standards.
i2021 ISDN Teleset n n n n TILTING DISPLAY (BACKLIT) Your Teleset has a Liquid Crystal Display (LCD) with 9 settings for the optimum-viewing angle. It displays Caller ID information, CalLog entries, and is used to set up and manage Teleset operation. CLOCK AND ALARM The display includes a time-of-day clock, and a timer that shows how long you are on a call. A separate timer is kept for each Call Appearance.
i2021 ISDN Teleset n n n n n n CALL RECORD Your Teleset stores the information from the last 40 unanswered calls, the last 30 answered calls, and the last 30 outgoing calls. CALL TIMER On each new call, the timer displays the elapsed time of the call. Placing a new call resets the timer for the new call. HEADSET JACK Inserting the headset plug into this jack enables the headset, and disables the speakerphone. The i2021 Teleset contains an amplifier controlled by the volume key.
i2021 ISDN Teleset INSTALLATION Before installing your phone, review the Safety Instructions located at the front of this manual. Make sure you have the correct model Teleset and associated parts for your applications. Choose a flat work surface with good lighting and easy access to cords and jacks. Avoid placing the Teleset where it is exposed to sunlight or heat sources.
i2021 ISDN Teleset Fig. 2: Line and Power Jacks Line and Power Connections – i2021 Teleset The i2021 Teleset must be connected to the line through an NT1 device. This device presents the 2-wire U interface to the line, and the 4-wire S/T interface to the Teleset. The Teleset is powered over the phone line. This method conforms to a standard using one of two different powering methods: PS1or PS2. Powering method PS2 is preferred.
i2021 ISDN Teleset Fig. 3: NT1 Leads PS1/PS2 Switch Settings n n n n If power is supplied on pins 7&8, set the PS1/PS2 switch to PS2. If power is supplied on pins 3&6, 4&5 only, set the PS1/PS2 switch to PS1. If power is supplied on pins 3&6,4&5,7&8, set PS1/PS2switch to PS2. If your NT1 does not supply power, you must use an external 48-volt DC power supply. Contact your service provider or system administrator if an external power supply is required.
i2021 ISDN Teleset Point-to-Point Circuits A point-to-point application typically has the Terminating Resistors “On” at both ends of the interface. Fig. 5: Terminating Resistor Range Passive-Bus or Multipoint These may be new terms to you, so we will define them so you can better understand their meaning. Passive Bus means that you can connect several devices to the same Basic Rate Interface (ISDN line). Improperly set Terminating Resistors account for many of the problems with ISDN service.
i2021 ISDN Teleset Fig. 6: Terminating Resistor Settings for Farthest Teleset In the following application, the NT1 is equal in distance to both i2021 phones. The Terminating Resistors are set to “On” at one of the phones and at the NT1. Fig. 7: Terminating Resistor Settings for Equal Distance Telesets Line Configuration To ensure the proper operation of your Teleset, several operating parameters must be met. This information can be provided by your system administrator or service provider.
i2021 ISDN Teleset n n n n the teleset will display the SPIDs for you. Simply choose the correct SPID. If the switch does not support AutoSPID, you will have to manually enter the SPID. Check with your service provider or system administrator for the correct information. DIRECTORY NUMBER The telephone numbers appearing on your line. CALL APPEARANCE KEYS These are configured at the switch and at your phone. You may have more than one Call Appearance of a Directory Number.
i2021 ISDN Teleset Installing the Logo Plate 10
i2021 ISDN Teleset Assembling the i2021 11
i2021 ISDN Teleset Softkeys An understanding of softkey operation is required in order to install and operate the i2021 Teleset. Directly below the display are four softkeys, verticallyoriented to the display. The location of these keys corresponds to menu choices that appear directly above them in the LCD window. For example, pressing the softkey below the “clock” menu reveals the options for setting the time of day and date. They are called softkeys because their function changes according to the menu.
i2021 ISDN Teleset Choosing Search returns the next screen, assuming the Directory is empty. Connecting THE i2021- AUTO-INSTALL 1. Assemble the i2021 NOTE: Make sure the logo plate is installed 2. 3. 4. 5. 6. Verify the PS1/PS2 switch located on the bottom of the Teleset is set correctly. See page 6 for further information on setting the PS1/PS2 switch. Verify the Terminating Resistor (TR) switch is set correctly. See page 6 for further information on setting the TR switch.
i2021 ISDN Teleset NOTE: You can abort the T-Wait countdown timer at any time by pressing the Speaker key or any touchtone keypad digit. The Auto-Install programming choices are: n Adjust Contrast – Select Yes or No. n SPID – If the switch supports Auto-SPID you will be prompted to choose a SPID. If your switch does not support Auto-SPID, press the “Change” softkey and enter the SPID. After entering the SPID press “Save”. n The Teleset will attempt to initialize.
i2021 ISDN Teleset AUTO-SPID Auto-SPID is a National 2 and National 3 ISDN feature. Not all switch types and not all service providers support the Auto-SPID feature. If AutoSPID is supported, follow the procedure shown below. AUTO-SPID PROCEDURES When the countdown timer stops, or is aborted, the Teleset automatically sends the Auto-SPID code to the switch. Upon receipt of the Auto-SPID code, the switch will download all of the SPID’s that are supported on that line.
i2021 ISDN Teleset AUTO-DOWNLOAD After the SPID has been accepted by the switch, the i2021 will download the Call Appearance and Feature information from the switch. On completion of the download, the display will momentarily show the following and then continue with the Auto-Install. Connecting the i2021- MANUAL-INSTALL 1. Assemble the i2021 NOTE: Make sure the logo plate is installed 2. 3. 4. 5. 6. Verify the PS1/PS2 switch located on the bottom of the Teleset is set correctly.
i2021 ISDN Teleset To manually choose the switch type, press MENU, MORE, MORE, Config, Switch. The display will show the current selection and the choices available. MANUALLY ENTERING THE SPID 1. Press MENU, MORE, MORE, Config, MORE, MORE, SPID. 2. Press Change if you want to edit the SPID. Pressing Change will not erase the displayed SPID until the new SPID is entered from the keypad. Press Clear if you want to erase the entire existing SPID. Press Bkspc, to erase SPID digits one at a time. 3.
i2021 ISDN Teleset When the SPID entry is complete, the Teleset must be programmed. The i2021Teleset can download the switch parameters, and/or can be manually programmed. NOTE: If the SPID is greater than 19 digits, an < will appear to the left of the SPID digits. Use the volume control key to view the entire SPID. MANUAL SWITCH DOWNLOADING Switch parameters may be downloaded from the switch to the Teleset over the ISDN line. A download can be requested up to three times in a fiveminute period.
i2021 ISDN Teleset key is the default or primary key. This key must remain a Call Appearance key. All of the other 15 keys are programmable. It is important to check with your system administrator to see how your Teleset is provisioned at the switch. You will have at least one Directory Number (DN) and at least one, or more, Call Appearances (CA). Both the Directory Numbers and the Call Appearances must mirror the provisioning at the switch. To configure the DN/CA: 1.
i2021 ISDN Teleset The first three programmable keys should be lit. These three keys are the default CA keys. 1 9 2 10 3 11 4 12 5 13 6 14 7 15 8 16 NOTE: The first three CA keys lit is default. If the first three CA keys are not lit, or there is a DN displayed, the Teleset is not in the default condition. In our example, we will enter DN 847-555-4736 with two CAs, DN 847555-1234 with 4 CAs, and DN 847-555-4321 with one CA.
i2021 ISDN Teleset Since the first DN, 847-555-4736 has only two Call Appearances and there are three Call Appearances lit, press the third CA key to turn that CA off. 1 9 2 10 3 11 4 12 5 13 6 14 7 15 8 16 After you completed the DN/CA selections, press Save. The display will now allow you to move to the second DN. Press the Next softkey. All of the Call Appearance keys will be unlit. The display will now show The second DN has four Call Appearances.
i2021 ISDN Teleset 1 9 2 10 3 11 4 12 5 13 6 14 7 15 8 16 Enter the second DN as a seven-digit number. Enter the Bearer Service as Speech, and then press Save. The third DN in the example has only one CA. That DN/CA will be assigned to key 7. Press the Next softkey until there are no Call Appearances lit. Press Change, select CA key 7, it will light. Enter the third DN, 5554321. In the example, DN three has a Bearer Service of Audio. Press the Bearer softkey until the display shows Audio.
i2021 ISDN Teleset ASSIGNING THE CONFERENCE/TRANSFER/DROP/CALL FORWARD/CALL PICKUP FEATURES MANUALLY The following sections describe how you assign these features. 1. Press MENU, MORE, MORE, Config, SetKey, SetFA. The display shows as follows: 2. Press FA to scroll the features on the display. 3. The following features: PkUp (Call Pickup), FwdOn (Call Forwarding), Confr (Conference), Transfer, Drop, and MsgWait (Message Waiting) are enabled as you scroll though them.
i2021 ISDN Teleset Setting Up the Teleset ADJUSTING THE DISPLAY VIEWING ANGLE The display module on the i2021 Teleset tilts for ease of viewing. This is a handy feature when reflections from room lighting or instrument placement make the display less readable. Select any of nine angle settings by lifting the display from the rear with your finger. Return the display to a lower position by pressing down on the top of the display case, not the display window.
i2021 ISDN Teleset SETTING THE BACKLIGHTING OPTIONS The i2021 Teleset incorporates a two-line, 24 character, adjustable, backlit display. There are three settings for the backlight feature: off, on, and dynamic. OFF – When the backlight feature is set to off, no backlighting is present. ON – When the backlight feature is on, the backlighting is continuous. DYNAMIC – When the dynamic backlighting feature is enabled, the display is backlit whenever the handset is offhook or the Teleset is ringing.
i2021 ISDN Teleset Press MENU to exit. NOTE: An explanation of the options provided by the MORE key is found in the Basic Operation section found in Chapter 2. SETTING THE DATE AND TIME CLOCK Setting the time and date are important to the accuracy of your Teleset. This is important because the alarm clock and the Call Log features are dependent on setting the correct time and date. The graphic flowchart may be useful in setting the time. Set the time as follows: 1. Press the MENU hardkey. 2.
i2021 ISDN Teleset 3. The next screen is used to edit the clock functions. Example: 4. Enter the clock digits and press Save. Pressing Save returns the following screen. RINGING PATTERNS Your Teleset has up to ten different ringing patterns to signal incoming calls. Set the pattern as shown below. 1. Press MENU, then MORE. When the screen below is returned, press Ring.
i2021 ISDN Teleset 2. On this screen you choose the ringing pattern (RingPattern). This selection returns a screen prompting you to select a ringing pattern (0-9). As an example, we press the digit 3 on the keypad. We confirm 3 on the following screen and press Accept to enter your choice. NOTE: Before accepting, the ring volume can be adjusted by using the volume key and saved by pressing SaVol.
i2021 ISDN Teleset Press MENU to return to the startup screen. The SaVol key sets the default level of the ringing pattern. The Ring Pattern level returns to this volume setting if the Teleset power is reset. The Ringing Pattern volume may be adjusted at any time by pressing the volume keys while the Teleset is ringing. The Teleset will remember the volume setting until power is reset.
i2021 ISDN Teleset Numbers (PDN), which are used by your service provider to identify a particular phone. Some other attributes of PrimCA: n Executive/secretarial applications. n Conjunction with RLP (Ringing Line Preference). n User line identification. The Primary Line feature works in conjunction with Ringing Line Preference. Ringing Line Preference allows the Teleset to automatically go off-hook on the oldest ringing Call Appearance when the handset is lifted.
i2021 ISDN Teleset 4. If you encounter a red Call Appearance key, the Teleset will display the message, “Invalid-Not a General CA”. This means the Call Appearance has previously been programmed as a Conference, Priority, or a Terminate Only Call Appearance. If this is the case, you must first go to the Conference, Priority, or Terminate Only Call Appearance screen and change the key back to a General Call Appearance.
i2021 ISDN Teleset INTERCOM Intercom is a Call Appearance assigned by the telephone company switch to be used as an intercom. To manually program a hardkey as an intercom, press MENU, MORE, MORE, Config, ICOM. Select the Call Appearance to be used as an Intercom, by pressing it. In our example, Key 16 was pressed. If the Key chosen is available as an Intercom Call Appearance it will light green. The Intercom is available as either an Automatic Answer or as a Manual Answer Intercom.
i2021 ISDN Teleset To return to Manual Answer, press the Manual Answer key. SPEED DIAL KEY ASSIGNMENT You can assign Speed Dial numbers to individual hardkeys. Programmable hardkeys may only be assigned to a single function/feature. If a hardkey is already assigned, it cannot also be used for a Speed Dial key. This activity should be coordinated with your system administrator or service provider. 1. Press MENU to bring up the menu shown next. When it appears press the SpDial key.
i2021 ISDN Teleset 2. If a hardkey lights, it means that key is already assigned a Speed Dial number. Press the hardkey you wish to program as a Speed Dial key. Each Speed Dial key will store 32 digits. The display will only show 21 digits of the number. The complete number can be viewed by using the volume control key. NOTE: If you select an unlit key that is not available, a Call Appearance for example, the display will show “”.
i2021 ISDN Teleset For example, if the number 91010xxx01188x01234567890,,98765 is entered as a speed dial the number would be shown as: In this display: “No” “<” “,” Means the number being entered Means there is hidden digits to the left of the number Is a pause entered in the dialing string The first few digits displayed are 7890. This means that the beginning of the number has scrolled off of the screen. The VOL key can be used to view the complete number.
i2021 ISDN Teleset NOTE: If the telephone number to be edited is longer than 24 digits, arrows will indicate there are more digits to display. Use the volume control key to view the entire number before editing. After the entire number is viewed, press the edit key and edit the number as above. NOTE: If you dial “9” for a Centrex or PBX outside line, or a “1” to access long distance, include that digit.
i2021 ISDN Teleset 1. Press MENU, Alarm 2. Press Change. 3. Enter the date you want the alarm to sound, or press Daily, then press Save.
i2021 ISDN Teleset 4. Enter the time (hour, minute), then press Save. If you wish to enter additional alarms press Next and repeat the above. Password Selection A password (numeric) can safeguard your directory entries and programming. Forgetting your password may mean resetting the Teleset to the manufacturer’s initial settings. You may lose all of your call records, directory entries and programmed features/functions. If you are still interested in a password, read on.
i2021 ISDN Teleset 5. This number is your password. Write it down. You are prompted to confirm the password. 6. To begin Level 2 protection, press the MENU key now. 7. To begin Level 3 protection, press the LockAll softkey. Level 3 protects the Teleset’s entire menu system. 8. Press LockAll. 9. Press MENU to exit.
i2021 ISDN Teleset Changing the Language on Keycaps and Display Certain keycaps are available in three languages. These user changeable keycaps are shown below. The Teleset will also allow the user to choose a display language. English MENU MUTE HOLD REDIAL French MENU SOUR ATTENT RECOMP Spanish MENU MUTE ESPERA VOL.LL CHANGING THE KEYCAPS Using a small screwdriver or similar flat blade (unsharpened), carefully pryup the existing keycap by the indentation on the side.
i2021 ISDN Teleset OPERATIONS Voice Operation Most of the operations described to this point are switch related or controlled. Voice Operation consists of features/options controlled by the Teleset. Terms and Nomenclature Of all the terms used in basic telephony, none is more widely used than “On-Hook and Off-Hook.” They refer to placing or removing the handset, or receiver, in the cradle (usually on the top or in the front) of the instrument.
i2021 ISDN Teleset n n n n n MORE key flashes, you can press the key to return to the previous menu. MUTE The MUTE button toggles the microphone - on and off - for the handset, headset, and speakerphone. A steady light (red) lights the key when active. REDIAL This key is handy for calling frequently busy numbers. Press this key to redial the last (manually dialed, or Speed Dialed) number. VOLUME / RINGER Press the right side of this key to incrementally raise the volume/ringer intensity.
i2021 ISDN Teleset The time/date entry flashes until it is set. The menus for the CallLog and Directory are accessed by pressing the softkey directly below the word. Placing Calls The two methods of placing calls are On-Hook and Off-Hook dialing. DIALING OFF-HOOK 1. Lift the handset (go Off-Hook), listen for dial tone and note the steady, green Call Appearance key. 2. Using the touchtone keypad, dial the number and observe the call timing feature.
i2021 ISDN Teleset 3. 4. calls the oldest ringing Prime Call Appearance is answered (See PrimCA Primary Call Appearance). This is the most common operation. Key 1 Preference, the Teleset will always go off-hook on Key 1 regardless if the Call Appearance is ringing or idle. No Preference, the user must select a Call Appearance key every time it is ringing or dial tone is requested. The phone will not automatically select a Call Appearance.
i2021 ISDN Teleset Fig. 9: Calling Party Name NOTE: The complete top line of the display (Calling Line ID) can be viewed on any “Off-Hook” Call Appearance by pressing the Call Appearance key. Pressing an Off-Hook Call Appearance key will cause the display to scroll. Hold Key During a call, you can answer an incoming call or initiate another call by pressing the Hold key. The original call is held until you return to it. Automatic Hold is a standard feature of National ISDN.
i2021 ISDN Teleset TRANSFERRING INCOMING CALLS 1. Answer the incoming call. 2. Press the Conf/TR, or the Transfer key, which ever key applies to your service. 3. Place an outgoing call. When you hear ringing – press Transfer. NOTE: You may announce the transferred call before completing the transfer or abort the transfer by pressing the original, held Call Appearance. Always complete the transfer by either pressing the transfer key or by returning to the original call before answering another call.
i2021 ISDN Teleset NOTE: You may press the Join key after the second party answers or while it is ringing. The Conf key will always change to AdNext. If you only subscribe to 3Way Conferencing, you cannot add any more to the conference. th NOTE: When you attempt to join a 4 party, you will receive a “Service Option Violated” message. CONFERENCING AN INCOMING CALL TO AN OUTGOING CALL 1. Answer the incoming call. 2. Press Conf and proceed as explained above.
i2021 ISDN Teleset The Drop Feature The Drop softkey will be available whenever the Teleset is off hook. The function of the Drop feature varies depending on the call state.
i2021 ISDN Teleset TELESET FEATURES Redial Press this key to automatically dial the last manually dialed, or Speed Dialed number. This is especially handy when trying to connect to a frequently busy number. 1. Go Off-Hook. 2. When dial tone is received, press the REDIAL key. Pressing this key without going Off-Hook enables the speakerphone. The last manually dialed number is dialed for you. 3. Go On-Hook when the call is completed.
i2021 ISDN Teleset Press Search to display the following screen. If the directory is empty, the next screen appears. At this point, the user may either press Next or Prev to scroll through the entries or press Add to enter a name from the keypad. When the keypad is pressed, the display will change as shown below.
i2021 ISDN Teleset NOTE: The rightmost softkey will be Find if searching for a name or will be Save if entering a name. To enter the name, press the same keys that are used to dial numbers on the touchtone keypad. For example: the name ED is entered by pressing the letters E and D which are found, along with F, on the numeric key (3)on the keypad. Press the key once and D is entered. Press it twice for E, three times for F and a fourth time for the number 3 .
i2021 ISDN Teleset call. To access the call records, press the CalLog or NewLog softkey on the startup screen. Among the calls stored are: n Incoming calls. n Outgoing calls. n Unanswered calls. Forty call records are saved in the Unanswered log, and thirty call records are saved in the Answered and Outgoing logs. VIEWING THE CALL LOGS WITH CALLING PARTY NAME AND NUMBER To access the call records observe the following directions. From the startup screen press the CalLog, or NewLog softkey.
i2021 ISDN Teleset VIEWING THE CALL LOGS WITH CALLING PARTY NUMBER ONLY To access the call records observe the following directions. From the startup screen press the CalLog, or NewLog softkey. Choose Unans to view the unanswered calls, Answer to view calls that were answered, or Outgoing to view calls that were originated. Press CalLog, Unans. If a call has been logged with a Name, the display will show The Prev key is used to scroll through the entries.
i2021 ISDN Teleset To dial from the Call Log press Tel if the Calling Party Name is being displayed. Then press Edit. To add a prefix to the telephone number, simply add the digits using the dial keypad. Use the ---> key to position the cursor over the number to delete or change. The ---> key will go one space past the last digit of the telephone number and then wrap back to the front of the number. Use the Del key to delete digits. Press the Dial softkey to dial the number.
i2021 ISDN Teleset When the number is transferred to the Directory, you have an opportunity to edit the name. n Use the ∗ key to enter an asterisk or a hyphen. n Use the # key to enter a pound sign or apostrophe. n Use the 0 key to enter a space n Use the DN softkey to toggle between the name and the telephone number.
i2021 ISDN Teleset ADVANCED FEATURES DSS/BLF (Direct Station Select, Busy Lamp Field) DSS – This feature allows calls to be transferred to a station without dialing the station on the keypad. BLF – For use by attendant consoles - When an incoming call rings the main number, an attendant can use this feature to check the status of a line for a busy condition. If inactive, a call may then be transferred by using the DSS key. NOTE: Only Non-PrimCA keys can be programmed as a DSS key.
i2021 ISDN Teleset To disable a softkey: Press MENU, MORE, MORE, Config, SetKey, SetFA. The display will show the softkeys and the Feature Activator/Indicator assigned to the feature. NOTE: The SetKey feature list is local to the Teleset. It will only reflect the current programming of the Teleset. To ensure accuracy, run a Parameter Download before using SetKey. See 62 for information on Parameter Downloading Press the FA softkey to scroll through the list of features.
i2021 ISDN Teleset Key Mapping The i2021supports a local feature called Key Mapping. The purpose of the Key Mapping feature is to allow features that have Feature Activators higher than Key 16 to appear on a hardkey. For example, the North American ISDN Users Forum (NIUF) recommends using Key 57 as a Call Forward key. Key 57 defaults as a softkey on the i2021 Teleset. Key Mapping will allow Feature Key 57 to be “mapped” to a hardkey on the i2021.
i2021 ISDN Teleset NOTE: Key (xx) will be the number of the hardkey you select. At this point, use the dial keypad to enter the Feature Number (Activator/Identifier) that you want to appear on the key you selected. In our example, we entered 57. Press Save to remap the key. Press MENU to exit the idle menu. At this point the hardkey you selected will be the Feature you entered. Pressing that key will activate or deactivate (toggles) the feature.
i2021 ISDN Teleset The i2021 Teleset contains feature keys up to key 96. Feature keys above key 16 are automatically assigned to softkeys. However, all keys may be mapped to hardkeys if desired. For further information, refer to the paragraph that explains “key mapping.” To Use the Inspect feature, press the Inspect Feature key. You can then either press one of the hardkeys (1-16), or enter a number on the dial keypad. For example, suppose you wish to inspect key 2.
i2021 ISDN Teleset assignments. This results in returned instruments, unnecessary expense and loss of use. Press MENU, View, Key. The Teleset will now display each key and the feature assigned to that key. Press the Next or Prev softkey to step through each key. Or Press the hardkey that you wish to view Or Dial the key number using the touchtone keypad The Directory Numbers assigned to the Teleset are easily viewed by pressing MENU, View, DN.
i2021 ISDN Teleset Disabling the Automatic Download To prevent the switch from changing any keys by preventing an Automatic Parameter Download, press MENU and then dial 99 on the touchtone keypad. Press Disable. Protecting Specific Keys from an Automatic Download To prevent the switch from changing any keys on a key-by-key basis, press MENU and then dial 99 on the touchtone keypad. Press SelKey. The display prompts you to “Select Keys to Protect”.
i2021 ISDN Teleset Key Clicks Key clicks can be enabled or disabled by pressing MENU, and dialing 96 on the touchtone keypad. Disable Logging Call logs can be disabled completely so that no calls will log, or, they can be disabled so “shared” Call Appearances will not log. DISABLING CALL LOGS COMPLETELY To disable Call Logging so NO calls will log, press MENU and dial 97 on the touchtone keypad. Press Yes to disable call logging. Press No to enable call logging.
i2021 ISDN Teleset 2. 3. Select the test you wish to run. Press the MENU key to exit. CODE 01 04 08 10 20 40 ERROR TYPE RAM Error RTC Error FLASH Error S Error E Error F Error MEANING Failure in RAM or associated circuits Failure in the clock or associated circuits Failure in memory or associated circuits Failure detected on the S Interface Failure detected on the U Interface Failure detected in FW Download Error Types have “or bit relation”.
i2021 ISDN Teleset MAINTAINING THE TELESET Checking the FW Version If you experience a problem with the i2021you may be asked to verify the firmware version. To check the FW version of the i2021, press MENU, View, Version. The display will show the version number. Loading FW Firmware can be replaced and the i2021 can be updated using the FWLoader. See your distributor or service provider for information on this product.
i2021 ISDN Teleset CAN’T SET DSS/BLF, CONFCA, OR OTHER CA TYPES n The Teleset defaults all Call Appearances to PrimCA types. Only General Call Appearances can be changed. 1. Go to PrimCA and set the desired Call Appearances to General Call Appearances. 2. Set the new CA Type. CAN’T SET CALL APPEARANCES BACK TO PRIMCA n The Call Appearance is probably not a General CA. 1. Check ConfCA. 2. DSS/BLF. 3. Term OnlyCA. 4. Priort CA. 5. Set them to General as required.
i2021 ISDN Teleset GLOSSARY The definitions in this Glossary refer to the i2021 Teleset only. Bearer Service - also known as Bearer Capability. The type of service that can be accessed on the “B” channel. Typical Bearer Services are voice, data, and audio, Call Appearance (CA) - A hardkey on the Teleset that is programmed for voice communication. A CA may have a unique Directory Number, or it may be the same telephone number that appears on other keys or other Telesets.
i2021 ISDN Teleset not be lost if memory power is removed from the telephone. On/Off-Hook - When a Call Appearance LED is lit and the user is listening to dial tone, is communicating, or has an active call on hold. A handset removed from the cradle does not necessarily mean the Teleset is off-hook. The i2021 can be on-hook with the handset removed from the cradle. Primary Directory Number (PDN) - The telephone number of a particular telephone. Some telephone companies require the PDN to be Key 1.
i2021 ISDN Teleset INDEX Clock.................................................... 2 Conference...................... 23, 31, 45, 47 Configurations, Line ......................... 8 Connections, Line & Power............. 5 Contrast............................................. 24 Cross-Compatability ......................... 1 2 2nd Ring.............................................29 A Accessories..........................................3 Alarm Clock..................................2, 36 Auto Hold ......
i2021 ISDN Teleset Redial.......................................42, 49 Speaker ......................................2, 42 Volume/Ringer...................2, 29, 42 Headset Jack........................................3 Hold Key......................................42, 45 Hold, Automatic ...........................2, 45 M Manual Install................................... 16 Manual SPID.................................... 17 Manual Switch Settings.................. 18 Memory, Non-Volatile ...................
i2021 ISDN Teleset Signal................................................. 11 Soft Keys............................................ 12 Softkeys Disable .......................................... 57 Speaker Phone.............................. 2, 42 Speed Dial................................... 33, 34 SPID............................................... 8, 15 Switch Settings..................... 5, 6, 9, 18 Switch Type........................................ 9 System Configurations .....................
