Enterprise Edge Feature Programming Telephone Guide © 1999 Nortel Networks P0908510 Issue 01
Contents Chapter 1 Getting Started 13 Using this guide 13 Understanding programming 13 Before you start 14 What you’ll need to do programming 14 Understanding the telephone buttons 14 Using the buttons under the display 14 A map for working in programming 16 The M7410 Cordless Telephone (CT) 21 Starting and ending a session 21 Ending a session 21 Chapter 2 Frequent programming operations 23 Changing the time and date on the display 23 Adding or changing a system speed dial 23 Changing the name of a telep
Contents Displaying Call Information for a call on hold 33 Making Call Display information appear automatically at a telephone 33 Changing which information is shown first about a call 34 Picking up a call ringing at another telephone 34 Answering any ringing telephone using Directed Pickup 34 Answering any ringing telephone using Group Pickup 35 Changing a telephone’s pickup group 35 Trunk Answer 36 Answering a call using Trunk Answer 36 Answer buttons 36 Creating a Conference Call 37 Disconnecting one
Contents 5 Making a priority call 49 Giving a telephone the ability to make priority calls 49 Using Ring Again 50 Turning on Ring Again 50 Canceling Ring Again 50 Chapter 5 Time savers for making calls 51 Storing a number on a memory button for Autodial 51 Adding an autodial button 51 Choosing a line for Autodial 51 Using intercom as the line for Autodial 52 Using Last Number Redial 52 Preventing a telephone from using Last Number Redial 53 Using Speed Dial 53 Making a speed dial call 54 Changing and addi
Contents Chapter 8 Forwarding your calls 65 Forwarding your calls to another telephone 65 Canceling Call Forward 65 Using Call Forward at your telephone 65 Overriding Call Forward 66 Changing the automatic Call Forward settings for a telephone 66 Changing Forward no answer 66 Changing the delay before a call is forwarded 66 Forward on busy 67 DND on Busy 67 Call Forward and voice mail 67 Line Redirection 68 Turning on Line Redirection 68 Canceling Line Redirection 69 Allowing a telephone to redirect cal
Contents 7 Chapter 10 Tracking your incoming calls 83 Using Call Log 83 Call Log options 84 Logging a call manually 84 Deleting old log items 84 Viewing your Call Log 84 Viewing a Call Log item 85 Erasing log items 85 Making a call using Call Log 85 Creating a password to your Call Log 86 Changing your Call Log password 86 Deleting an assigned password 86 Programming a telephone to log calls automatically 86 Using voice mail 88 Chapter 11 Customizing your telephone 89 Finding out what a button does usin
Contents Changing how calls are dialed 100 Changing the language used on the display 100 Making the display lighter or darker 100 Changing the telephone’s ring 100 Chapter 13 Programming Hunt Groups 101 Adding or removing members from a group 102 Moving members of a group 102 Assigning or unassigning lines to a group 103 Setting the distribution mode 103 Setting the hunt delay 104 Programming busy line setting 104 Programming the queue time-out 105 Programming the overflow set 105 Setting the name 105
Contents 9 ISDN applications for PRI 115 Videoconferencing and video telephony 115 Desktop conferencing 115 File transfer 115 Telecommuting 115 Group 4 fax 115 Remote LAN access 115 Leased line backup 115 LAN to LAN bridging 116 Internet and database access 116 Chapter 16 Using System features 117 Using alternate or scheduled services 117 Preventing certain calls from being made 117 Making additional telephones ring 117 Changing the lines used by outgoing calls 117 Turning Services on and off 117 An examp
Contents Controlling access to your Enterprise Edge system 128 Direct inward system access (DISA) 128 Class of Service (COS) 128 Maintaining security 129 Accessing Enterprise Edge remotely over the public network 129 Tones 129 Using Class of Service (COS) passwords 130 Changing your Class of Service 130 Chapter 17 General System features 131 Pulse or tone dialing 131 Disconnect supervision 131 Hunt Groups 131 Internal numbers 131 Line assignment 131 Target line 132 Line pools 132 Overflow call routing
Contents 11 Chapter 19 Troubleshooting 145 Using the alarm telephone 145 Reporting and recording alarm codes 145 Testing the telephone 145 Testing the telephone display 146 Testing the telephone buttons 146 Testing the speaker in the telephone handset 146 Testing the telephone headset 147 Testing the telephone speaker 147 Testing the power supply to a telephone 147 Chapter 20 Common feature displays 149 Chapter 21 Appendix A: Feature Codes 153 Chapter 22 Index 159 P0908510 Issue 01 Enterprise Edge
Contents Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Getting Started 1 Your Enterprise Edge telephone system has many powerful features that can be customized to keep up with changes in your workplace. Using this guide This guide provides information for programming system features such as Call Forward on Busy, Call Forward No Answer, and Hunt Groups, to name just a few. It also contains information on personal programming, which is done from the user’s telephone set, such as personal speed dials, transferring a call, and so on.
Getting Started • Personal programming is available to anyone through the Feature button on their Enterprise Edge telephone. It allows individuals to change how their telephone works to suit themselves. Before you start Before you begin programming, plan what changes you want to make. Record the changes so that you have the information at hand.
Getting Started 15 M7310 M7324 9 8 1 5 7 2 6 3 4 4 Display eps Dec. 12 Display buttons display button 1 Dial pad Used for dialing numbers when you are making calls. It’s also used for entering numbers and letters when you’re programming. 2 Display Shows instructions for everyday calling as well as for programming. 3 Display buttons Have a variety of uses. The current use is shown on the display above each button.
Getting Started A map for working in programming The programming maps on the following two pages show the Enterprise Edge programming levels. For additional programming information, refer to the Enterprise Edge Programming Operations Guide.
Getting Started 17 Detailed programming map showing settings Terminals & Sets DN 221-528 Line access Line Pool A Prime line Intercom keys OLI # Line assignment Line pool access Answer DNs Capabilities DND on busy Handsfree HF answerback Pickup group Page zone Paging Direct dial Priority call Aux ringer Allow redirect Redirect ring Call forward Fwd no answer to Fwd no answer delay Fwd on busy to Hotline Type ATA settings ATA answer timer ATA use Msg indicate Lines Line 001-364 Name Trunk/line data Trunk ty
Getting Started Detailed programming map (cont’d) Services Ringing service Ring groups Ring group 001-100 Sets DN xxx Schedules Night Service setting Trunk answer Extra dial set Line settings Line xxx Ring group Aux ringer Evening Lunch Sched 4 Sched 5 Sched 6 Restriction filters Filter 00-99 Restrictions Restriction 01 Digits Overrides Override 001 Digits Restriction service Night Service setting Evening Lunch Sched 4 Sched 5 Sched 6 Routing service Private DN length Dialing timeout Routes Route 000
Getting Started 19 Detailed programming map (cont’d) System speed dial Speed dial 01-70 External # Passwords COS passwords COS 00-99 Password User filter Line filter Remote package Call log passwords DN xxx Password Registration password Password Time and date yyyyMMddHHmmss Hunt groups Hunt groups 01-30 Mode Hunt delay If busy Queue time-out Overflow Name Members Member xxx DN Appearance type Line assignment Line xxx P0908510 Issue 01 Companion Registration Registration enabled Credits available Port
Getting Started Detailed programming map (cont’d) General settings General settings (cont’d) Business name Feature settings Background music On hold Receiver volume Camp timeout Park timeout Park mode Transfer callback timeout DRT to prime DRT delay Held line reminder HLR delay Directed pickup Page tone Page timeout Daylight savings time Auto time and date Host delay Link time Alarm set Set relocation Message reply enhancement Anskey Call log space Remote access Remote access packages Package 00 Remo
Getting Started 21 The M7410 Cordless Telephone (CT) The M7410 CT allows you to move freely around your workspace and still have full access to all your Enterprise Edge system features. The effective operating radio range in your facility will be dependent upon building construction and the internal layout of the facility. Typically, a dense office environment will yield an effective operating radio range of 125 to 150 feet. Operating radio ranges will be enhanced in more open office environments.
Getting Started Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Frequent programming operations 2 The following sections highlight the most frequently used programming operations. You need to start a Unified Manager session to program these features. See Getting Started on page 13 for more information. Changing the time and date on the display Passwords Time & Date General settings The clock controls the schedules used for services such as ringing and routing. After a power failure, the clock is behind by the length of time power was lost.
Frequent programming operations 1. Select System Speed dial. 2. Select the two-digit speed dial code (01 to 70). 3. Type in the telephone number (up to 24 digits) you wish to save as a speed dial and press Return. If this is a new speed dial, more fields appear after you press Return. 4. Choose a Facility setting: Use prime line, line:nnn, Pool code:xx, or Use routing table. where nnn is an integer between 001 and 238 xx is a letter between A and O 5. Choose a Display digits setting: Y (Yes) or N (No).
Frequent programming operations 25 Changing the name of a line Lines Name You can add a descriptive name to a line to further identify it within your network. For example, in addition to the line number you may wish to describe the line’s properties (for example, Local). For more information about programming lines, see the “Systems Operations” chapter in the Enterprise Edge Programming Operations Guide. 1. Select Lines. 2. Select a line number. 3. Double-click Line nnn.
Frequent programming operations Change the number of times the telephone rings before it is forwarded After you have assigned a Fwd no answer destination, you can set the number of times the telephone rings before the call is forwarded. 1. Select Terminals & Sets. 2. Select a DN number. 3. Select Capabilities. 4. Double-click Call Forward. 5. Choose a Fwd no answer delay setting: 2, 3, 4, 6 or 10.
Frequent programming operations 27 5. Choose a Fwd on busy to setting: enter an internal or external number, or a destination code. Tip If the Enterprise Edge set is a member of a Hunt Group, the Call Forward on busy feature is overridden and the Hunt Group call continues to ring until the hunt time has expired. For more information on Hunt Groups see Programming Hunt Groups on page 101.
Frequent programming operations What would you like to do next? Some of the most common programming tasks are listed below. For a comprehensive list of settings and instructions, see either the Table of Contents or the Index. Redirect calls coming in on a line. See Turning on Line Redirection on page 68. Allow individuals to answer calls that are ringing at another telephone. See Picking up a call ringing at another telephone on page 34. Assign telephones to different zones for paging.
Answering calls 3 Answering incoming calls with Hunt Groups Your Enterprise Edge system now allows you to establish Hunt Groups in your system. Hunt Groups are a group of Enterprise Edge set DNs that can be called by a single directory number. The Hunt Groups feature ensures calls are easily routed to the appropriate people.
Answering calls What line indicators mean º Flashing on and off for equal lengths of time There is an incoming call on the line. º Flashing on and off more quickly You have placed a call on hold. º Flashing on for longer than off Someone else has put a call on hold on that line. º On, not flashing You are connected to the call on that line or the line is in use elsewhere. Off The line is free. Rings you may hear A double beep every ten seconds A call has been camped to your telephone.
Answering calls 31 Using a central answering position (CAP) module A central answering position (CAP) is an Enterprise Edge M7324 telephone and a CAP module that your installer or customer service representative programmed as a CAP. You can have five CAPs connected to an Enterprise Edge telephone. It is best if the CAP is the prime telephone and direct-dial telephone for the lines and telephones it serves. A CAP module is an add-on device that provides 48 extra memory or line buttons.
Answering calls The indicator is off when a telephone has: • no active call • a call on hold and no other active call Tip You can send up to 30 messages from a CAP. Release button Pressing ® ends a call. You do not have to put the receiver down. ® also ends feature programming. While you are on a call, do not press ® to end a feature you are using. If you do, you disconnect the call. Use ƒ instead.
Answering calls 33 Call Information is available for calls even if they have been transferred, forwarded or rerouted in some way. Names and numbers for external calls are displayed only if you have subscribed to Call Display services from your telephone company. Tip Call Log displays the same information as Call Information, along with the date and time of the call, and the number of times the caller called.
Answering calls Changing which information is shown first about a call Depending on the services you subscribe to, Call Display information may contain up to three parts: the name of the caller, the number of the caller, and the name of the line in your Enterprise Edge system that the call is on. For each telephone, you can determine which information is displayed first. You need to start a Unified Manager session to program this feature. See Getting Started on page 13 for more information. 1.
Answering calls 35 Answering any ringing telephone using Group Pickup ƒ‡fi Your Enterprise Edge system can be divided into nine pickup groups. If you are a member of a pickup group, you can pick up a call that is ringing at any telephone in your pickup group. Press ƒ‡fi. Group Pickup cannot be used to retrieve a camped call.
Answering calls Trunk Answer ƒ°‚‚ The Trunk Answer feature allows you to answer a ringing call anywhere in the system from any telephone in the system. The line you are answering does not have to appear or ring at the telephone you are using. Trunk Answer works only with calls that are ringing on lines for which a Ringing Service schedule is active and if Trunk Answer is enabled by your installer or customer service representative. Answering a call using Trunk Answer Press ƒ°‚‚.
Answering calls 37 You cannot make calls using Answer buttons. If more than one call is ringing at someone’s telephone, the first call appears on the attendant’s Answer button. Any subsequent calls appear on intercom buttons, if they are available. Tip More than one attendant may have an Answer button for a single telephone. This allows two or more attendants to handle calls for a busy person. Each telephone can handle calls for up to eight other people using a separate Answer button for each person.
Answering calls 2. Press ®. The call is disconnected. 3. Press the line button of the held call to speak to the remaining person. On a M7100 telephone: 1. Press ƒ£‹, to place one caller on hold. Press ˙ again, to put the caller you want to keep on hold. 2. Press ®. The call is disconnected. 3. Press ˙ to speak to the remaining party.
Answering calls 39 1. Press ƒ£‹. The first party is on hold. 2. Press ˙, if necessary, to switch parties. You can re-establish the conference. 3. Press ƒ‹. 4. Take the held call off hold. This is not necessary for the M7100 telephone. Removing yourself from a conference ƒ‡‚ You can remove yourself from a conference, and connect the other two callers through your Enterprise Edge system. Enter the Transfer feature code ƒ‡‚.
Answering calls You hear the caller’s voice through your telephone’s speaker. Continue to speak to the caller through the telephone receiver. Your telephone’s microphone is off, so the caller does not hear people in your office. Canceling Group Listening ƒ£°‚¤ Group Listening is canceled automatically when you hang up or when you press ƒ£°‚¤. Tip Keep the receiver away from the speaker, or you may hear feedback. The higher the volume, the more the feedback. Press ® to prevent feedback when hanging up.
Answering calls 41 Muting Handsfree 1. Press © to switch off the telephone microphone so that you can speak privately to someone in your office while you are on a handsfree call. 2. Press © to turn the microphone back on again and continue your handsfree call. Changing a regular call to handsfree 1. Press ©. 2. Hang up the receiver. Changing a handsfree to a regular call Lift the receiver. Using Handsfree The indicator next to © is solid when you have Handsfree turned on.
Answering calls 1. Select Terminals & Sets. 2. Select a DN number. 3. Double-click Capabilities. 4. Choose a Handsfree setting: None, Auto, Standard. There are three ways to set Handsfree for an individual telephone: Handsfree:None CHANGE Handsfree is not available to the telephone. Handsfree:Auto CHANGE You can make or answer a call without having to pick up the receiver or press ©.
Answering calls 43 Turning Privacy on or off for a call ƒ°‹ Lines in your system can be configured to have automatic privacy. If a line is not programmed with privacy, anyone with the line assigned to their telephone can join your call by pressing the line button. If a line is programmed with privacy, only one person at a time can use the line. Privacy control cannot be used on internal or conference calls.
Answering calls Disconnecting by accident If you accidentally drop the receiver back into the telephone cradle while answering a call, you can quickly retrieve the call. Pick up the receiver again or press © within one second to be reconnected to your call. Time Press ƒ°‚‹ to display the current date and time while you are on a call.
Making calls 4 There are many ways to make a call, depending on the programming and the type of call, as follows: • Pick up the receiver and dial. The Enterprise Edge system supports three methods of dialing. See Changing how you dial your calls on page 48. • Pick up the receiver, press a line button, and dial (if the call is not on your prime line). • Press © and dial (to talk without using the receiver). See Using Handsfree/Mute on page 40.
Making calls Hidden number The last number you dialed or the number you saved for Saved Number Redial was a speed dial number that displayed a name rather than the number. The number is dialed correctly, but you cannot see it. Line denied You have attempted to use someone else’s private line. Line061 TRANSFER Enter the digits of the number you want to dial. No last number You have not dialed an external telephone number since the last power interruption or system reset.
Making calls 47 The Enterprise Edge system can have 15 line pools plus 6 PRI pools, and a telephone can be programmed to access any number of them. A line pool access code is a number you dial to get a line pool. The access code can be up to four digits long. You can have several different line pools for your system, each one giving you access to a different set of external lines. It is one way of sharing lines across telephones in a system.
Making calls Changing how you dial your calls ƒ•°¤ 1. Press ƒ•°¤. 2. Press £ or NEXT until the dialing mode you want appears. 3. Press ˙ or OK to select the displayed dialing mode. The dialing modes feature code cannot be programmed onto a memory button. Using Standard dial Standard dial allows you to make a call by selecting a line and dialing the number. If you have a prime line, it is selected automatically when you lift the receiver or press ©.
Making calls 49 When the internal number you have called is busy Priority Call ƒfl· If you get a busy signal or a Do Not Disturb message when you call someone in your office, you can interrupt them. Use this feature for urgent calls only. Tip Priority calls cannot be made to Hunt Group DNs. For more information on Hunt Groups see Programming Hunt Groups on page 101. Making a priority call 1. Press ƒfl·. 2. Wait for a connection, then speak.
Making calls You can make a priority call only while your telephone displays: 221 busy PRIORITY LATER Calling 221 PRIORITY LATER Do not disturb PRIORITY LATER On another call PRIORITY LATER Using Ring Again ƒ¤ Use Ring Again when you call someone on your Enterprise Edge system and their telephone is busy or there is no answer. Ring Again can tell you when they hang up or next use their telephone. You can use Ring Again to tell you when a busy line pool becomes available.
Time savers for making calls 5 Storing a number on a memory button for Autodial You can program memory buttons for one-touch dialing of internal or external telephone numbers. Buttons used for lines, answer or Handsfree/Mute cannot be used as autodial buttons. If the power to your Enterprise Edge system is off for more than three days, autodial numbers (as well as some other system programming) may be lost from the memory. Adding an autodial button ƒ•⁄ or ƒ•¤ 1.
Time savers for making calls Using intercom as the line for Autodial If you press ∆ as the line for an external autodial number, you must include a valid line pool access code or a destination code. If line pool access codes or destination codes are changed, remember to reprogram autodial numbers. Displays 987___ QUIT Continue to enter digits until the number is complete. Press BKSP OK √ or BKSP to erase an incorrect digit. Press ˙ or OK when you are finished.
Time savers for making calls 53 Last Number Redial records a maximum of 24 digits. Tip If you have a programmed Last Number Redial button, you can use Button Inquiry (ƒ•‚), then press the Last Number Redial button followed by £) to check the last number before you dial it. Preventing a telephone from using Last Number Redial Last Number Redial can be restricted at individual telephones. You need to start a Unified Manager session to program this feature.
Time savers for making calls Speed dial numbers may include host system signaling codes. Making a speed dial call ƒ‚ 1. Press ƒ‚ to quickly dial external telephone numbers that have been programmed onto speed dial codes. 2. Enter the appropriate two-digit speed dial code. Changing and adding System Speed Dials System Speed Dial codes are numbered from 01 to 70. The system administrator assigns numbers to System Speed Dial codes for the entire system.
Time savers for making calls 55 Displays 01:9___ CANCL Continue entering the number you want to program. BKSP Enter digits QUIT OK You can change the number by pressing BKSP or √ . When you are finished, press ˙ or OK. Enter the telephone number you want to program OK exactly as if you were dialing it normally. When you are finished, press ˙ or OK. Invalid code You have entered a code outside the code range (01-70 for system, 71-94 for personal).
Time savers for making calls Dialing a saved number Press ƒfl‡ when you are not on a call. If you have a programmed Saved Number Redial button, you can use Button Inquiry (ƒ•‚) to check the last number before you dial it. Preventing a telephone from using Saved Number Redial Saved Number Redial can be restricted at individual telephones. You need to start a Unified Manager session to program this feature. See A map for working in programming on page 16 for more information. 1. Select Terminals & Sets.
Handling many calls at once 6 Using Hold You can temporarily suspend a call by pressing ˙. When a call is on hold, its indicator flashes on all telephones that have access to the line. The call can be retrieved from any of these telephones. On the M7100 telephone, ˙ alternates between two lines; one active, one on hold. The M7100 telephone cannot retrieve a call placed on hold by another telephone. Tip Answered Hunt Group calls can be placed on hold at the answering Enterprise Edge set.
Handling many calls at once 4. When the person returns, that is, you hear them through your telephone speaker, simply lift the receiver to resume the conversation. Tip If Automatic Handsfree has been assigned to your telephone, you can use the Handsfree/Mute feature instead of Listen on Hold. Holding a call exclusively ƒ‡· You can put a call on Exclusive Hold so that it can be retrieved only at your telephone. Press ƒ‡· or ƒ˙.
Transferring calls 7 Using the transfer feature ƒ‡‚ Transfer allows you to direct a call to a telephone in your Enterprise Edge system, within the Enterprise Edge network, or external to Enterprise Edge. Transferring a call 1. Press ƒ‡‚. 2. Call the person to whom you want to transfer the call. 3. If you want to talk to the person, wait for them to answer and speak to them before proceeding. 4. When you are ready to complete the transfer, press ® or JOIN.
Transferring calls While on a conference call, you can remove yourself from the conference and connect the other two callers using the Transfer feature. However, if both of the other people are from outside the system, at least one of the outside callers must have called you and both of the outside calls must be on disconnect supervision lines. Note: Transfer via Hold on DID lines is not supported. Once a call is answered the line appearances on all other sets are free immediately to take other calls.
Transferring calls 61 Restricted call CANCL RETRY You cannot transfer the call because of telephone or line restrictions. Still in trnsfer CANCL RETRY Complete the transfer in progress before you access a new feature, answer another alerting call or select an outgoing line. Transfer denied CANCL RETRY Your transfer cannot be completed for one of these reasons: All the resources needed to perform a transfer are in use. Try again later.
Transferring calls Camped: 221 CALLBACK The telephone to which you camped a call did not answer the call. The call has come back to you. Press CALLBACK or the line button to reconnect to the call. On the M7100 telephone, just pick up the receiver. Line061 hung up A call you camped has come back to you, but the caller hung up before you could reconnect. Not in service CALLBACK The telephone to which you have camped a call is out of service or is being used for programming.
Transferring calls 63 Your installer programs both the Call Park prefix and the delay before parked calls are returned to the originating telephone. External calls parked for longer than the programmed delay are returned to your telephone. Tip Answered Hunt Group calls are parked in the same manner as other calls. For more information on Hunt Groups see Programming Hunt Groups on page 101. Call Park can be disabled by your installer.
Transferring calls Using Callback When you direct a call you have answered to another telephone, the system monitors the call to make sure it is answered. If no one answers the call within a set length of time, the system directs it back to you. Callback generates a variety of displays. Most occur after a set delay and are listed in the index. Some occur immediately if the telephone to which you are directing a call is out of service or otherwise unavailable.
Forwarding your calls 8 Forwarding your calls to another telephone ƒ› Press ƒ› and enter the number of the telephone to which you want your calls forwarded. You can forward your calls to an internal or external telephone. To forward your calls to an external destination you must enter the route plus the dialing digits of the external telephone. For example, if your system requires you to dial 9 for external calls then you must enter 9 plus the dialing digits to forward your calls to an external number.
Forwarding your calls Overriding Call Forward If you call someone who has their calls forwarded to you, your call rings at that person’s telephone even though they are forwarding their calls to you. Changing the automatic Call Forward settings for a telephone Call forwarding can be programmed to forward a call when it is not answered or the line is busy. You can also define the number of times the telephone rings before forwarding takes place.
Forwarding your calls 67 Forward on busy Forward on busy redirects your calls to another telephone on your Enterprise Edge system when you are busy on a call, or when you have Do Not Disturb activated at your telephone. For step-by-step instructions, see Making changes to Call Forward on Busy on page 26. Line Redirection takes precedence over Forward on busy. Calls that are redirected by Line Redirection are not affected by any Call Forward features or Call Forward programming.
Forwarding your calls • use the internal number of your voice mail as the destination when you program Forward no Answer and Forward on busy or • make the ring delay greater than the delay used by your voice mail system, if your voice messaging system or service automatically retrieves calls Displays Forward denied There are several reasons why you may get this message. For instance, you cannot forward your calls to a telephone that has been forwarded to your telephone.
Forwarding your calls 69 • Enter an external telephone number (using no more than 24 digits) then press or OK. ˙ • Press ˙ or OK if the line you have chosen as the outgoing line is a private network line that does not require you to dial digits. If you use ALL to redirect all your lines, it is important that you wait until all the lines on your telephone light up before pressing ˙ or OK. If you press ˙ or OK before all the lines light up, those lines not lit are not redirected.
Forwarding your calls Turning the redirect ring for a telephone on or off You can program a telephone to ring briefly (200 milliseconds) when a call is redirected on one of its lines. You need to start a Unified Manager session to program this feature. See Getting Started on page 13 for more information. 1. Select Terminals & Sets. 2. Select a DN number. 3. Double-click Capabilities. 4. Choose a Redirect ring setting: Yes or No.
Forwarding your calls 71 Select line out QUIT Select the line that is used to redirect calls out of the system. Select line(s) QUIT ALL Press the lines to be redirected. To undo a line selection, press it again. Press ALL to redirect all your lines. Select line(s) ALL Unequipped line Continue to press the lines to be redirected. Press OK ˙ or OK when you are finished. The line you are attempting to redirect cannot be redirected because the hardware does not support redirection.
Forwarding your calls Using Line Redirection You redirect lines at a telephone, but once redirected, the lines are redirected for the entire system. You can redirect only lines that appear at line buttons on your telephone. You can answer the telephone if it rings while you are in the middle of programming Line Redirection, but none of the Enterprise Edge call handling features are available until the feature times out.
Communicating in the office 9 Paging ƒfl‚ Paging allows you to make announcements over the Enterprise Edge system using the telephone speakers, or your loudspeaker system, if one is available. Making a page announcement 1. Press ƒfl‚. 2. Choose a page type. Page types are: ⁄ through the telephone speakers (internal page) ¤ through an external speaker (external page) ‹ both internal and external (combined page) 3. If necessary, choose a zone. 4. Make your announcement. 5. Press ®.
Communicating in the office 3. Double-click Capabilities. 4. Choose a Paging setting: Yes or No. Creating page zones Each telephone can be assigned to one of six zones for receiving pages. Tip Hunt Group DNs cannot be included in a page zone. For more information on Hunt Groups see Programming Hunt Groups on page 101. You need to start a Unified Manager session to program this feature. See Getting Started on page 13 for more information. 1. Select Terminals & Sets. 2. Select a DN number. 3.
Communicating in the office 75 Displays Enter zone:___ ALL Enter the desired page zone number (0- 6) or press ALL. Invalid zone You have entered a page zone code that is not between 0 and 6. Page choice: SETS SPKR BOTH Select the type of page you want. See the list in Making a page announcement on page 73. Page timeout The time allotted for paging has expired. Paging ALL You are making a page. The display shows the page zone you have chosen. Press ƒ or ® when you are finished.
Communicating in the office Sending a message ƒ⁄ You can leave a message on the display of another telephone in your Enterprise Edge system. You can send up to four messages to different telephones, including your message center. If your telephone is a direct-dial telephone or an Enterprise Edge CAP, you can send up to 30 messages. Only the designated direct-dial telephone for an analog telephone connected to an Enterprise Edge ASM can send messages to analog telephones by pressing ƒ⁄.
Communicating in the office 77 Viewing your messages ƒflfi You can receive up to four messages from different telephones, including your message center. A single message from your message center may pertain to several messages. On a telephone with a one-line display 1. Press ƒflfi. The display shows the first message. 2. Press • or £ to move through your messages. On a telephone with a two-line display 1. Press MSG. The display shows the first message you received. 2.
Communicating in the office Analog telephones connected to an ASM cannot retrieve external messages by using the Message Waiting Reply feature (˚•flfi). For external messages, users must call back the external voice mail center to retrieve their messages. When doing so, the message waiting indicator on the analog telephone is turned off automatically.
Communicating in the office 79 Viewing messages you have sent ƒ⁄ On a telephone with a two-line display, you can view the messages you have sent. 1. Press ƒ⁄. 2. Press SHOW to display your first sent message. 3. Press NEXT to move through your sent messages. Displays Cancel denied You have entered an invalid number when attempting to cancel a message. Cleared>LINENAM NEXT You have cleared an external message from your message waiting list.
Communicating in the office Start of list NEXT You are at the beginning of your list of messages. Press NEXT to move through your messages. Their list full You are trying to send a message to a user whose message waiting list is full. Your list full You have tried to send a message but your telephone’s list of sent messages is full. Cancel one of the messages you have sent, if possible, or wait until you have received a reply to one of those messages.
Communicating in the office 81 Preventing Voice Calls to your telephone using Voice Call Deny Press ƒ°°. Voice calls ring like regular internal calls. Your other calls proceed normally. Canceling Voice Call Deny Press ƒ£°°. Displays. Dial voice call Dial the internal number or press the internal autodial button of the person to whom you want to speak. Microphone muted Your handsfree microphone is muted. Press © or pickup your receiver to respond to the voice call.
Communicating in the office Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Tracking your incoming calls 10 Using Call Log Telephones can automatically log Call Display information for calls on an external line. The line must appear on that telephone but it does not have to be a ringing line. If your system is equipped with the appropriate equipment and you have subscribed to the call information feature supplied by your service provider, you are able to capture information about incoming callers in your call log.
Tracking your incoming calls Call Log options ƒ•°› You can select the type of calls to be stored in your Call Log. Choose from four Autolog options: No one answered, Unanswerd by me, Log all calls, No autologging. 1. Press ƒ•°›. The display shows the current option. 2. Press £ or NEXT to change the option. 3. Press ˙ or OK to select the display option.
Tracking your incoming calls 85 Names and numbers for external callers are displayed only if you have subscribed to Call Display services from your local telephone company. Viewing a Call Log item Press √ or MORE to view the information for a call log item. Erasing log items You should routinely erase log items that you’ve read, to make space for new items in your log. 1. Display the item you want to erase. 2. Press ˙ or ERASE. 3. Press ® to exit. If you accidentally erase an item, you can retrieve it. 1.
Tracking your incoming calls Creating a password to your Call Log ƒ•°fi To access your Call Log through a password: 1. Press ƒ•°fi. The displays reads New passwrd:. 2. Enter your four-digit password. The display reads Repeat New:. 3. Re-enter your four-digit password. The display reads Password changed, which confirms that your password has been assigned. To enter Call Log using your password: 1. Press ƒ°⁄¤ to enter Call Log. If you have programmed a password, the display reads Password:. 2.
Tracking your incoming calls 87 Displays 1:Unknown name The caller's name is unavailable. 1:Unknown number The caller’s number is unavailable. 12:KATE SMITH NEXT ERASE _ indicates a new item. MORE 12¯KATE SMITH NEXT ERASE MORE 12§KATE SMITH NEXT ERASE MORE ¯ indicates that the call was answered. § indicates a long distance call. / indicates that the stored number has been shortened 49/1234567890123 NEXT ERASE MORE to its final 11 digits.
Tracking your incoming calls No info to log No information is available for the call. No log assigned No log space has been assigned to the telephone. No resume item The resume item has been removed because of Autobumping, repeat call update, or log reallocation while you are looking at the Call Log. For other displays, see Common feature displays on page 149. Using voice mail If you subscribe to Enterprise Edge Voice Messaging, you can access that service through your Enterprise Edge system.
Customizing your telephone 11 Finding out what a button does using Button Inquiry ƒ•‚ You can check the function of any line, intercom, or programmed button on your Enterprise Edge telephone by pressing ƒ•‚. On the M7100 telephone Button Inquiry shows your internal number followed by the function assigned to your single memory button. Displays 061 SHOW The display shows the number and name of the line. OK Press SHOW to view the redirection status of the line. 123456789012345...
Customizing your telephone Changing the language on the display You can select the language used on the display of each Enterprise Edge telephone. Enterprise Edge software supports three languages: English, French and Spanish. Button caps are available for each language. When your system is first installed, all telephones use English. If you program ƒ•fi‚⁄ on to a memory button, you can press that button until the language you want appears on the display.
Customizing your telephone 91 Erasing a feature button 1. Press ƒ•⁄. 2. Press the feature button. 3. Press ˙ or OK to erase the button. Displays SHOW The name of the feature assigned to a button is OK displayed when you press the button. SHOW appears when there is more information available. Press £ or SHOW for additional information. Enter code: If you are checking a speed dial button, enter the two-digit speed dial code that you want to check.
Customizing your telephone Applying button cap labels Before you apply button labels, activate the Button Inquiry feature (ƒ•‚) to verify the button functions, and to avoid activating features as you put the labels onto the buttons. For more information refer to Finding out what a button does using Button Inquiry on page 89. Tip Keep the extra labels and button caps with each Enterprise Edge telephone.
Customizing your telephone 93 Enterprise Edge default button assignments During Startup, the Enterprise Edge installer chooses one of the available templates. Default features are assigned automatically to the programmable buttons on Enterprise Edge telephones, and vary with the template and the telephone. The default features are listed in the following tables in this chapter. Tips Enterprise Edge telephones are shipped from the factory with the button caps in place for the PBX template.
Customizing your telephone M7310 telephone button defaults The default button assignments for the M7310 telephone depend on the template applied. The exception is the default numbering for the dual memory buttons. Refer to Understanding the telephone buttons on page 14. Dual memory buttons ∫Set 233 ∫Set 221 … ∫Set 227 ∫Set 234 ∫Set 222 … ∫Set 228 ∫Set 235 ∫Set 223 … ∫Set 229 ∫Set 236 ∫Set 224 … ∫Set 230 This example shows defaults for a system with three-digit internal numbers.
Customizing your telephone 95 M7324 telephone button defaults The default button assignments for the M7324 telephone depend on the template applied. Refer to Understanding the telephone buttons on page 14. PBX DID ∫ ∞ ç ∫ ∞ ç ∫ ß † ∫ ß † ∫ µ ∂ ∫ µ ∂ ∫ ∫Saved No. œ ∫ ∫Saved No. ∫ ∫ ≈ ∫ † ≈ ∫ ∫ π ∫ ¬ π ∫ ∫ ∆ ∫ ∫ ∆ ∫ ∫ ∆ ∫ ∫ ∆ œ M7100 telephone button defaults For all templates, the one programmable button on the M7100 telephone is µ.
Customizing your telephone Displays Exchanged The two buttons you selected have exchanged position. Invalid location You have tried to move a line to a button that cannot be used as a line button, such as an intercom button, Handsfree/Mute button, or an answer button. Move line from: QUIT Press the button of the line you want to move. Press ƒ or QUIT when you have finished moving lines. Move line to: QUIT Press the button you want to move the line to. Neither of the buttons is erased.
Customizing your telephone 97 Hiding the message or calls indication ƒ°‚fl The display that shows you have messages or calls can be replaced with the current time and date. You can retrieve your message and call information by using the display buttons that appear on the second line of the display. If you are using a telephone with a single-line display, the message or call indication is hidden. 1. Press ƒ°‚fl. The current time and date appears on the top line of the display. 2.
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User preferences 12 The User preferences section of programming allows you to program memory buttons, speed dial codes and other settings for any Enterprise Edge telephone on the system. For example, an employee may want to have the Do Not Disturb feature programmed onto a memory button or create a speed dial code. Instead of programming from the employee’s telephone, you can also program memory buttons from the Unified Manager.
User preferences Changing User Speed Dial 1. Select User Speed Dial. The display shows the speed dial codes that are currently programmed. 2. Enter a new speed dial and press Return. Use the line pool code to select a particular line pool for use with Speed Dial. If you select Use routing tbl, a line or pool is chosen by the routing programming according to the initial digits in the number. The route you choose for a User Speed Dial code must be one that the telephone can use.
Programming Hunt Groups 13 The Hunt Groups feature allows a group of Enterprise Edge sets to be called by a single directory number ensuring that calls are easily routed to the appropriate group. For more information about software packaging, see the Enterprise Edge Programming Operations Guide. Hunt Groups are used in situations where a group of people performing the same task are required to answer a number of related phone queries.
Programming Hunt Groups • Page Zones • Voice Call Adding or removing members from a group Members of the group can be any Enterprise Edge set, or portable. An Enterprise Edge set can be in more than one Hunt Group but is considered a member in each Hunt Group, increasing the total number of members in the system. There can be only one appearance of the same Hunt Group on a set. Hunt Group DNs cannot be members of other Hunt Groups.
Programming Hunt Groups 103 Assigning or unassigning lines to a group Configure the prime set for a Hunt Group’s line to None to avoid delayed ring transfer of external Hunt Group calls to the prime set before the Hunt Group can receive the call. For more information about programming line settings, see the chapter “System Operations” in the Enterprise Edge Programming Operations Guide. A line can be assigned to only one group. 1. Select Telephony, Hunt Groups. 2.
Programming Hunt Groups If a Hunt Group has available members but nobody answers the call, the call is routed through the Hunt Group list until either someone answers the call or the queue time-out occurs. In the latter case, the call is routed to the overflow position. Once a call goes to the overflow position it is no longer a Hunt Group call. 1. Select Telephony, Hunt Groups. 2. Double-click a hunt group from the hunt group list (1-30). 3. Select a Mode setting: Linear, Rotary, Broadcast.
Programming Hunt Groups 105 Programming the queue time-out This setting allows you to program the number of seconds a call remains in the Hunt Group queue before it is routed to the overflow position. 1. Select Telephony, Hunt Groups. 2. Double-click a hunt group from the hunt group list (1-30). 3. Select a Queue timeout setting: 15, 30, 45, 60, 120, or 180. Programming the overflow set This setting allows you to program the overflow set to which the Hunt Group calls are to be routed.
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Telephone features 14 Installing Enterprise Edge telephones If you are connecting an Enterprise Edge telephone for the first time, refer to the following illustrations as a guide.
Telephone features Mounting an Enterprise Edge telephone on the wall 1 2 3 4 5 6 Naming a telephone or a line You can assign names to identify external lines, target lines, and your co-workers’ telephones. During a call, the name (if programmed) is shown on the telephone display instead of the external line number or internal telephone number of the caller. Step-by-step instructions for adding or changing the name of a telephone or a line are in Changing the name of a telephone on page 24.
Telephone features 109 Telephone names and line names can contain both letters and numbers, but cannot be longer than seven characters. You cannot use the # and * symbols. Tip You can give the same name to two or more telephones, or to a telephone and a line in your system. To avoid confusion, avoid such duplication. Use initials, abbreviations, or even nicknames to give each telephone a unique name.
Telephone features Displays Allow calls Your telephone receives calls normally. Using Do Not Disturb Once you turn Do Not Disturb on, calls are forwarded to the prime telephone only if there is no other telephone on which the line appears. If there is another telephone that shares the same line, the call may be answered by that person. (The Delayed Ring Transfer feature transfers all unanswered calls to the prime telephone after a specified time.
ISDN PRI 15 Integrated Services Digital Network (ISDN) technology provides a fast, accurate and reliable means of sending and receiving data, image text and voice information through the telephone system. Using ISDN Primary Rate Interface (PRI) allows for faster transmission speeds and the addition of a variety of powerful business applications, including remote LAN access, videoconferencing, file transfer, and Internet access. Your installer configures your ISDN services and terminal equipment.
ISDN PRI Your Enterprise Edge system sends the Business Name concatenated with the set name on an outgoing call but only after the Business Name has been programmed. The available features include: • Receiving Connected Name • Receiving Calling Name • Receiving Redirected Name • Sending Connected Name • Sending Calling Party Name Consult your customer service representative to determine which of these features is compatible with your service provider.
ISDN PRI 113 Call by Call service selection for PRI PRI lines can be dynamically allocated to different service types with the Call by Call feature. PRI lines do not have to be pre-allocated to a given service type. Call types that may be available, depending on your service provider are: Public Public calls connect your Enterprise Edge set with a Central Office (CO). DID and DOD calls are supported. Private Private calls connect your Enterprise Edge set with a Virtual Private Network.
ISDN PRI • allows long distance carrier selection via user-dialed Carrier Access Codes Consult your customer service representative to determine how your dialing plan is configured. Service provider features Consult your customer service representative to determine if the new ISDN features are supported with your service provider. Call Forward Call Forward allows you to forward your calls to an external telephone number. 1.
ISDN PRI 115 Automatic Recall Automatic Recall allows you to automatically dial the number of the last call you received. You may not see the number on the display if the information is not available from your service provider, or you do not have Caller ID as part of your ISDN service. Consult your service provider for the appropriate feature code to enter on your dial pad.
ISDN PRI LAN to LAN bridging Local area network (LAN) bridge/routers allow flexible interconnection between LANs using ISDN, with charges incurred only when information is actually transmitted. Internet and database access The fast call set up and high bandwidth of ISDN are ideal for accessing information services such as the Internet and databases.
Using System features 16 Using alternate or scheduled services There are three types of Services to make your Enterprise Edge system handle calls differently on different days and at different times of the day: Ringing service, Restriction service and Routing service. Each of the three services, and the six schedules available to each service, are customized for you by your installer. They program which telephone is used to turn Services on and off, and display what Services are in use.
Using System features 1. Select Services. 2. Select the service you want to program: Ringing, Restriction, or Routing. 3. Double-click a Schedules option: Night, Evening, Lunch, Sched 4, Sched 5, or Sched 6. 4. Choose a Service setting: Off, Manual, or Automatic. Note: For Ringing and Routing services you will need to expand the Schedules directory to display the service options. Each schedule can have its own configuration of a Service which works independently of automatic start and stop times.
Using System features 119 Turning Services on and off using feature codes The master control for services is in programming. See Turning Services on and off on page 117. Day-to-day use of Services is controlled using the following feature codes. ƒ°‡⁄ Turns on Ringing service. When used at the direct-dial telephone, it activates the alternate direct-dial telephone (extra-dial telephone). ƒ£°‡⁄ Turns off Ringing service. ƒ°‡¤ Turns on Restriction service. ƒ£°‡¤ Turns off Restriction service.
Using System features Viewing the active Services from a one-line display telephone 1. Press ƒ°‡‚. The display shows the first active Service. 2. Press £ to move through the active schedule. 3. Press ® to exit. Displays You are viewing the active Services. Press £ or NEXT to Restr'n EXIT NEXT see the other active Services. Press ® or EXIT to quit. The name of the current Restriction service schedule is Restr'n QUIT OK NEXT displayed.
Using System features 121 Direct-dial calls to a direct-dial telephone ring at the extra-dial telephone (the extradial telephone is designated by your installer) only when you enter the Ringing service feature code (ƒ°‡⁄) at that direct-dial telephone. Note that only the extra-dial telephone is activated, not the actual Ringing service (unless that direct-dial telephone is a control telephone). Tip Enterprise Edge provides six service schedules named Night, Lunch, Evening, Sched 4, Sched 5, and Sched 6.
Using System features You cannot forward calls to a direct-dial telephone that is outside your Enterprise Edge system. See Making changes to Call Forward No Answer on page 25. Changing the direct-dial telephone assignments Your installer sets up the direct-dial telephone. You can change which direct-dial telephone a telephone is assigned to, or assign it no direct-dial telephone. You need to start a Unified Manager session to program this feature. See Getting Started on page 13 for more information. 1.
Using System features 123 Making a telephone a hotline telephone You can set up a telephone as a hotline. Tip A Hunt Group set DN can be specified as a Hotline telephone. For more information on Hunt Groups see Programming Hunt Groups on page 101. You need to start a Unified Manager session to program this feature. See Getting Started on page 13 for more information. 1. Select Terminals & Sets. 2. Select a DN number. 3. Choose Capabilities. 4. Double-click Hotline. 5.
Using System features Partial prevents: • programming autodial buttons • programming user speed dial numbers • programming feature buttons • moving line buttons • changing the display language • changing dialing modes (Automatic Dial, Pre-Dial, and Standard Dial) • using Voice Call Deny • saving a number with Saved Number Redial Full, in addition to the restrictions outlined for Partial lock, prevents: • changing Background Music • using Call Forward all calls • changing Privacy •
Using System features 125 4. Choose an Aux. Ringer setting: Y (Yes) or N (No). Your installer can program the auxiliary ringer to start ringing for incoming lines as part of Ringing Service. Using Host System dialing signals You can access host systems, such as private branch exchanges (PBX) from Enterprise Edge by using host system signaling features (known as end-to-end signaling).
Using System features Pause ƒ‡° The Pause feature enters a 1.5 second delay in a dialing sequence on an external line. This is often required for signaling remote devices, such as answering machines, or when reaching through to PBX features or host systems. You can program more than one pause in an external autodial or speed dial sequence. The Pause symbol (›) uses one of the 24 spaces in a dialing sequence. For pulse dialing, • inserts a 1.5 second pause into the dialing sequence.
Using System features 127 Run/Stop ƒ•· Run/Stop inserts a break point into a sequence of dialed numbers or characters used for automatic dialing. This may be necessary when you are connecting to a PBX or similar host system. For example, you can call a company with an automated attendant that instructs you to dial the internal number you need. You can program the company number, a Run/ Stop, then the internal number on one external autodial button.
Using System features An example of how remote access works is a sales representative who spends a lot of time out of the office needs to make long distance calls to the European office. Your Enterprise Edge system has a leased line to Europe with reduced transatlantic charges. You provide the sales representative with a Class of Service password that gives access to the transatlantic line.
Using System features 129 Maintaining security To maintain the security of your system, the following practices are recommended: • Warn anyone to whom you give the remote access number, to keep it confidential. • Change Class of Service passwords often. • Warn anyone to whom you give a Class of Service password, to remember it and not to write it down. • Remove the Class of Service password of anyone who leaves your company. Accessing Enterprise Edge remotely over the public network 1.
Using System features Using Class of Service (COS) passwords Class of Service passwords permit controlled access to a system’s resources both by internal and remote users. When you enter a Class of Service password at a telephone, the restriction filters associated with your Class of Service password apply, rather than the normal restriction filters.
General System features 17 The following features are available for the entire Enterprise Edge system. Pulse or tone dialing If your external lines use pulse dialing, you can switch temporarily to tone dialing to communicate with devices such as answering machines, to access the features that PBX systems may offer, or to use another Enterprise Edge system remotely. Press £ while on an active line. Once you hang up, your telephone returns to pulse dialing.
General System features Usually, only the lines that are appropriate for a particular person appear at that person’s telephone. When a line is assigned to a telephone it is automatically given a line button on that telephone, if a button is available. The M7100 telephone has no line buttons for its lines. Calls on lines that ring but do not appear at a telephone are presented at an intercom button. You may be able to answer a call on a line that does not appear or ring at your telephone.
General System features 133 Overflow routing for incoming calls is used with the Routing Service programmed by your installer. A Service must be active for overflow routing to be in effect. Overflow routing is not available in normal service. Tips When you make a call and the programmed route is busy, you hear the expensive route warning tone and see a display indicating that an expensive route is being used. To avoid using the normal, expensive route, release your call.
General System features Some display buttons, such as TRANSFER and ALL, are simply shortcuts which are not available on a one-line display. Other display buttons, such as OK and SHOW, perform essential functions. For a one-line display telephone, use the following buttons instead of these display buttons.
Companion Features 18 Programming Companion Wireless Programming specific to Companion Wireless features are covered in this chapter. For general programming instructions, please refer to “Getting Started” on page 13. Two portable telephones are supported in Enterprise Edge: the Companion C3050 Etiquette and the Companion C3050 CT2Plus. Registration password The portable telephones must be registered with the Enterprise Edge system before they can be used. The recommended steps are as follows: 1.
Companion Features Record the password in the Programming Record. Tip You can choose any combination of one to six digits. It is easier to remember the password if the digits spell a word. Provide this password only to selected personnel to prevent unauthorized access to programming. The implications of such access may include the rearrangement of line assignments, which could affect the operation of the Enterprise Edge system.
Companion Features 137 If the extension number shows a status of Registered, a portable telephone is already registered to that extension number. In this case, you can either pick a different extension number, or deregister the current portable telephone. You must perform deregistration both at the portable and during a Unified Manager programming session. To view registered and available DNs: 1. Select Telephony, Companion, Registration, Portable DNs. 2. Double-click a portable DN (for example, DN 471).
Companion Features 3. Click the Configuration menu and select Re-eval now or Schedule. Radios Radio programming settings apply to Base Stations. Cell assignment A cell is the area covered by one or more radios in close proximity. As you move around your office while on a call with your portable, the call is handed off from one cell to another. A call on a portable can be handed off from one cell to another only if those cells are programmed as neighbors.
Companion Features 139 For example cell 01, the display shows Rad nghbr:03, Rad nghbr:04, and Rad nghbr:11. Cell 11 does not appear as a cell neighbor (see the example under Cell nghbr), therefore it must be a neighbor of cell 03 or 04. Registering individual portables You must do two things to register each portable with the Enterprise Edge system: • Register the portables by entering the Registration password on each one. • Verify that the portable operates properly.
Companion Features Heading Setting Handsfree N Notes HF answerback None Pickup group Paging Y Page zone 1 D-Dial Set 1 Hotline None Priority call Y Requires special configuration of hardware and programming Y Does not apply to portables. A portable can be part of a pickup group and answers calls ringing at telephones in the same group when the user enters •‡fl. A portable cannot be a Direct-Dial telephone. It can use the Direct-Dial digit.
Companion Features 141 If your voice mail box has been assigned to your desk set, log on using the desk set DN when accessing the voice mail box from the twinned portable. For more detailed information on how to access voice mail using your portable, refer to Portable Telephone Feature Card that is supplied with the portable telephone. Using target lines Wireline and wireless telephones can be twinned using target lines.
Companion Features While moving within an Enterprise Edge coverage area, a slight “clipping” may be heard during a call. This indicates that your call has been “handed off” from one radio cell to the next. Problems with lost connections are rare, but if you notice an increase of such incidents after making large changes in the layout of your office, your Base Stations may need to be moved or reprogrammed to accommodate the new arrangement.
Companion Features 143 Feature Description Pause Program in an external autodial sequence to insert a 1.5 second delay. Prime line On your portable, may be either an Intercom Line, an Assigned Line or a Line Pool. Priority call See “Supporting additional features for portables” on page 144. Hunt Groups reject priority calls. Privacy In programming, change the privacy setting for an external line assigned to the portable.
Companion Features French Press ••fi‚¤. Spanish Press ••fi‚‹. See “Customizing your telephone” on page 89 for more information about choosing a language for the display. Wireless Call Forward No Answer enhancement This improvement stops the portable from ringing when the call has been forwarded to its new destination. The portable user can still answer the call, but it does not ring. The settings for Call Forward No Answer are found under Terminals & Sets in the Unified Manager.
Troubleshooting 19 Using the alarm telephone An alarm telephone displays Enterprise Edge’s system alarm codes, should they occur. It is an Enterprise Edge telephone with a two-line display (M7310 or M7324 telephones) that the installer has assigned as an alarm telephone. Note: Alarms are also stored in the WinNT Network Event log. For more information, see the Enterprise Edge Programming Operations Guide. Reporting and recording alarm codes If an alarm message appears on the alarm telephone’s display: 1.
Troubleshooting Testing the telephone display Use a display test if you suspect that one of the indicators on the telephone is not working. 1. Press ƒ°‚fi. The display reads Display test. 2. Press TEST or ˙ to go ahead with a display test. 3. Adjust the contrast for the telephone display so you are able to see the test results clearly. Enter a number to change the contrast or press DOWN and UP. 4. Press OK or ˙ to go ahead with the test.
Troubleshooting 147 Testing the telephone headset The headset test is not available to telephones that do not have a headset jack or a headset plugged in. 1. Press ƒ°‚fi, then £ or NEXT until the display reads Headset test. 2. Press TEST or ˙ to go ahead with a headset test. You should hear dial tone through the headset. The volume is reset to a default level during the test. Pressing any button ends the test. Testing the telephone speaker 1.
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Common feature displays 20 You may see the following displays when you use a feature. Access denied Someone is already using programming, or the feature you are trying to use is not compatible with the configuration of the telephone or line. Denied in admin You have tried to use a feature, but you have not been given access to it in administration programming. Feature timeout You have taken more than 15 seconds to press a button in response to a display.
Common feature displays Line061 TRANSFER You are connected to an external call. Press TRANSFER to transfer the call. Line061>221 You are receiving an external call forwarded from telephone 221 or you have an answer button for telephone 221 and an external call is ringing on that telephone. Line061 transfer The call on line 061 is being transferred to you by someone else in your Enterprise Edge system. Line061 waiting A camped call is waiting.
Common feature displays 151 Make calls first The feature you tried to use requires you to be on an active call at your telephone. This display appears when information about a call has been cleared by a system reset. No free lines All the lines or line pools available to the telephone are in use. This display appears when you have tried to dial an external number or use a feature that conflicts with the lines, line pools or prime line used by the telephone. This must be corrected by your installer.
Common feature displays Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Appendix A: Feature Codes 21 The following appendix provides a quick reference for Enterprise Edge features that are available by pressing the ƒ button. Two tables are provided, one sorted alphabetically by feature name and the other sorted numerically by feature code.
Appendix A: Feature Codes Feature name Activation code Group Listening - Cancel ƒ£°‚¤ Group Pickup ƒ‡fi 1 ƒ•fi‚⁄ Language - French1 ƒ•fi‚¤ Language - English 1 Language - Spanish ƒ•fi‚‹ Last Number Redial ƒfi Line buttons - Move ƒ•°⁄ Line Pool ƒfl› Line Redirection ƒ°› Line Redirection - Cancel ƒ£°› Link ƒ‡⁄ Long tones ƒ°‚° Memory buttons - Program ƒ•‹ Messages - Send ƒ⁄ Messages - Cancel Send ƒ£⁄ Messages - View ƒflfi Name and number blocking ƒ°⁄· Page ƒfl‚ Page -
Appendix A: Feature Codes 155 Feature name Activation code Transfer - Cancel ƒ£‡‚ Trunk Answer ƒ°‚‚ Turning Restriction service off ƒ£°‡¤ Turning Restriction service on ƒ°‡¤ Turning Ringing service off ƒ£°‡⁄ Turning Ringing service on ƒ°‡⁄ Turning Routing service off ƒ£°‡‹ Turning Routing service on ƒ°‡‹ View active services ƒ°‡‚ Voice Call ƒflfl Voice Call Deny ƒ°° Voice Call Deny - Cancel ƒ£°° Wait for dial tone ƒ°‚› Notes For the Companion C3050 Etiquette and C3050 CT2Plus por
Appendix A: Feature Codes Features sorted by activation code Activation code Description ƒ‚ Speed Dial - Make ƒ•‚ Button inquiry ƒ⁄ Messages - Send ƒ£⁄ Messages - Cancel Send ƒ•⁄ Autodial - External ƒ¤ Ring Again ƒ£¤ Ring Again - Cancel ƒ•¤ Autodial - Internal ƒ‹ Conference Call ƒ£‹ Conference Call - Splitting ƒ•‹ Memory buttons - Program ƒ› Call Forward ƒ£› Call Forward - Cancel ƒ•› Speed Dial - Add, change ƒfi Last Number Redial ƒ•fl Ring Type ƒ•‡ Contrast adjustmen
Appendix A: Feature Codes 157 Activation code Description ƒ‡° Pause ƒ‡· Exclusive Hold ƒ•°‚ Ring Volume ƒ•°⁄ Line buttons - Move ƒ°¤ Camp-on ƒ•°¤ Dialing Mode ƒ°‹ Privacy (on/off) ƒ°› Line Redirection ƒ£°› Line Redirection - Cancel ƒ•°› Call Log options ƒ°fi Do not Disturb ƒ£°fi Do not Disturb - Cancel ƒ•°fi Call Log password ƒ°fl Background Music ƒ£°fl Background Music - Cancel ƒ°° Voice Call Deny ƒ£°° Cancel Voice Call Deny ƒ•°· Programmed Release ƒ•fi‚⁄ Language - E
Appendix A: Feature Codes Activation code Description ƒ°‡‚ Viewing active services ƒ°‡⁄ Turning Ringing service on ƒ£°‡⁄ Turning Ringing service off ƒ°‡¤ Turning Restriction service on ƒ£°‡¤ Turning Restriction service off ƒ°‡‹ Turning Routing service on ƒ£°‡‹ Turning Routing service off Notes For the Companion C3050 Etiquette and C3050 CT2Plus portable telephones, enter •• followed by the numeric code to activate this feature.
Index 22 Symbols Conference Calls 37 Group Listening 39 Handsfree 40 hearing aid compatibility 32 prime telephone 30 Privacy 43 Trunk Answer 36 using line buttons 29 using the Release button 32 Voice Call 80 apply button cap labels 92 ASM Long tones 126 Auto Call information (see Caller ID set) Autodial for M7100 51 line selection 51 programming 51 storing number on a memory button 51 using intercom line for 52 using Last Number Redial 53 Autodial full 52 automatic Call information 33 Call Log 83 dial 48
Index M7100 telephone 95 M7208 telephone 94 M7310 telephone 94 M7324 telephone 95 Button erased 52 Button Inquiry 89 buttons Answer button 36 Button Inquiry 89 changing programming 99 display 14, 15 dual memory 15 erasing programmed features 91 Feature 15 Handsfree/mute 42 Hold 15 Last Number Redial 53 memory 15, 51, 133 moving line 95 programming features on 90 Release 15, 32 Saved Number Redial 56 shift 15 testing 145, 146 using a line button 46 bypassing a Hotline telephone 122 C call overflow 132 w
Index 161 using a password 128, 130 Cleared>LINENAM 79 communicating in the office paging 73–75 sending messages using display 75 Voice Call 80 Companion capabilities 135–144 cell assignment 138 description 138 neighbors 138 rad neighbor 138 radios 138 disabling registration 136 enabling registration 136 programming 136–139 re-evaluation 137 twinning portables 140 Conf.
Index on Busy 27, 67 using 110 Do not disturb 45, 50, 60 DRT 30 dual memory button 15 E Emergency 911 13 PRI 112 ending a call 32 Enter code 91 Enter digits 52, 55 Enter zone 75 Enterprise Edge ATA Long tones 126 Enterprise Edge features 142–144 Enterprise Edge system dial tone 129 Enterprise Edge telephones installing 107 mounting on a wall 108 erasing Call Log items 85 messages from list 78 programmed features 91 Evening Sched 121 Exchanged 96 Exclusive Hold 49, 58 Expensive route 45 external access
Index 163 internal zonefl⁄ 73 usingfl‚ 62, 63, 73 Password Call Log•°fi 86 Priority Callfl· 49 Privacy°‹ 43 Restriction Service turning off£°‡¤ 119 turning on°‡¤ 119 Ring Again canceling£¤ 50 using¤ 50 Ring Type•fl 96 Ring Volume•°‚ 96 Ringing Service turning off£°‡⁄ 119 turning on°‡⁄ 119 Routing Service turning off£°‡‹ 119 turning on°‡‹ 119 Saved Number Redialfl‡ 55, 56 Services, viewing°‡‚ 120 Speed Dial adding user•› 54 making calls‚ 54 Static Time and Date°‚fl 79 Testing display°‚fi 146 power supply°‚fi
Index Voice Call 80 Voice Call Deny 81 file transfer using ISDN 115 Forward denied 68 Forward> 68 forwarding calls 25 Call Forward 65 Call Forward delay 66 Call Forward No Answer 66 Call Forward on Busy 67 Do Not Disturb on Busy 67 Line Redirection 68–72 G Group 4 fax using ISDN applications 115 Group Listening 39 canceling 40 Group Pickup 35, 143 H handling many calls at once Call Queuing 58 Hold 57 handset, speaker testing 147 handset, testing 146 Handsfree making calls 40 muting 41, 42 Handsfree An
Index 165 telecommuting using 115 videoconferencing and video telephony using 115 ISDN PRI 111 2-way DID 112 Call by Call 113 Dialing Plan 113 Emergency 911 112 Name and Number blocking 112 Network Name Display 111 L LAN access using ISDN applications 115 router 116 to LAN bridging ISDN applications 116 language, changing on the display 90, 100 Last Number Redial programming 53 Last Number Redial, using 52 leased line backup using ISDN applications 115 length of call, timing 43 length of internal numbers 1
Index Conference Call 37 memory buttons 133 splitting a Conference Call 38 troubleshooting 145 M7410 CT 21 maintaining security 129 Make calls first 151 making calls dialing modes 48 priority call 49 using a line button 46 using line pools 46 using Ring Again 50 with automatic Handsfree 42 memory buttons 15, 51, 133 Message denied 79 Message list 79 Message to 79 Messages canceling a sent message 76 hiding display 97 removing from list 78 sending, using the display 75 viewing 77 Messages & Calls 79, 87
Index 167 Pause 126 pause in a sequence of numbers (see Wait for Dial Tone) PBX template 94 Pick up receiver 150 Pickup 35 Pickup denied 35, 36 pickup group 35 Pickup group programming 140 Please wait 49 Pool code 70 portable telephone and Enterprise Edge 142–144 twinning 140 using 141–144 voice quality 141 power off, effect on memory buttons 51 power supply, testing 147 pre-dial 48 Press a button 52, 89, 91 Press a line 96 Press held line 39 prime line 123 telephone 30 prime line 134 Priority Call programm
Index Redirect ring programming 70 Redirect” denied70 redirection loops, avoiding 72 re-evaluation, see Companion re-evaluation refusing to answer second call 109 registration disabling 136 enabling 136 on a portable 139 Release a call 62, 150 Release button 15, 32 Release calls 150 Release, using 143 releasing accidentally 44 from conference 39 remote access 127–129 remote use Class of Service password 130 security 128 using lines and features from outside the system 127 replying to a message 77 analog
Index 169 signal Link 125 Long Tones 126 Pause 126 Programmed Release 126 run/stop 127 Wait for Dial Tone 127 softkey display prompts, troubleshooting 141 special telephones 121 Speed Dial changing User Speed Dial 100 host system signaling codes 54 making a call 54 programming 23 programming for User 54 splitting a Conference Call 38 standard dial 48 Start of list 80 Still in trnsfer 61 stopping calls from ringing at your telephone 109 stuttered dial tone 129 suspending a call (see also Call Park and Hold)
Index Unknown name 87 Unknown number 55 until * 120 Use line pool? 150 User Preferences 99–100 User Speed Dial 53, 100 using Call Forward 65 using Do Not Disturb 110 using your system remotely 127–129 Wait for Dial Tone 127 wall mounting telephones 134 wireless Call Forward No Answer 144 wireless Portable Language Selection 143 English 143 French 144 Spanish 144 V Your list full 80 W Y videoconferencing and video using ISDN applications 115 VIEW 134 viewing active Services 119 Call Log 84 messages
