Switch Installation Guide

Symposium and DMS/MSL-100 Switch Guide 115
Glossary
A accelerator key
A key on a phoneset that an agent can use to place a call quickly. When an agent
presses an accelerator key, the system places the call to the configured number
associated with the key. For example, if an agent presses the Emergency key, the
system places a call to the agent’s supervisor.
access class
A collection of access levels that defines the actions a member of the access
class can perform within the system. For example, a member of the
Administrator access class might be given a collection of Read/Write access
levels.
access level
A level of access or permission given to a particular user for a particular
application or function. For example, a user might be given View Only access to
historical reports.
ACD call
See Automatic call distribution call.
ACD-DN
See Automatic call distribution directory number.
ACD group
See Automatic call distribution group.
ACD routing table
See Automatic call distribution routing table.
ACD subgroup
See Automatic call distribution subgroup.