User manual

12
Call Center Agent/Supervisor Features
Default login
If you normally use the same telephone, you need not repeat the entire login
process at the beginning of each shift. The default login places you in the same
ACD queues and the same supervisor that the set had in the previous login.
Default login:
/
1. Press the In-Calls Key.
2. Dial your Agent ID £££ (if your
queue requires a Supervisor ID) or
Dial your Agent ID ££ (if a
Supervisor ID is not required).
Note 1: If queues are retained from a prior
login by an Agent ID, each queue is
displayed for two seconds. Press In-Calls,
Not Ready, or Make Busy to cancel display
of Multiple Queues.
Note 2: This feature is not available on the
Meridian SL-100.
Agent logout
/
Press the Make Busy Key and disconnect
the headset. The LED indicator lights
steadily.
Note 1: On the Meridian 1, if you press
the Make Busy Key again, the LED
indicator will turn off. At this point your
telephone can accept non-ACD calls, but
you are logged out of the queue.
Note 2: On the Meridian SL-100, if you
press the Make Busy Key again, the LED
indicator will flash. At this point your
telephone can accept non-ACD calls, but
you are logged out of the queue.
Note 3: If you press the Make Busy Key
while on an ACD call, you will be logged
out automatically when the call is finished.
In - Calls
Make Busy