Network Adapter Troubleshooting Reference Guide

148 Chapter 7 Meridian Mail to CallPilot migration troubleshooting
Diagnostic steps Resolution
2
On Meridian Mail, check if the user
has a mailbox number that is less
than three digits in length. You can
also check the migration transaction
log file (MigTransaction.log) in the
D:\nortel\MPCX\Migration\ folder on the
CallPilot server.
Note: CallPilot does not support mailbox
numbers that are less than three digits in
length.
F
If the user has a mailbox number that is
less than three digits in length, perform
one of the following tasks:
•
Change the user mailbox number to
a three-digit number, and then again
collect user data from Meridian Mail.
Perform the user migration again.
• Use CallPilot Manager to add
non-migrated users to the CallPilot
system. Refer to the CallPilot
Administrator’s Guide.
Check the migration transaction log file.
3 Check the migration transaction
log file (MigTransaction.log) in the
D:\nortel\MPCX\Migration\ folder on the
CallPilot server to determine if the user
was migrated successfully.
4 Check the Meridian Mail log file. View it
from the Meridian Mail→Tools menu.
G
If the user was migrated successfully,
check the CallPilot system sanity. If the
user was not migrated, perform one of the
following tasks:
•
Again collect user data from Meridian
Mail after correcting the user property
or any other errors depending on the
CallPilot migration log information.
Perform the user migration again.
•
Use CallPilot Manager to add
non-migrated users to the CallPilot
system. Refer to the CallPilot
Administrator’s Guide.
5
Does the problem still exist?
H
Contact your Nortel technical support
representative for assistance.
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007
Copyright © 2007, Nortel Networks
.