Network Adapter Troubleshooting Reference Guide

Starting the Remote Desktop Client 117
Starting the Remote Desktop Client
Private Session (preferred method)
Use this method to perform the following tasks:
•
Establish a private login session remotely, not visible from the server
console.
•
Utilize the CallPilot Support Tools.
•
Transfer files from local PC to the CallPilot server.
•
Install a PEP/Service Update that interacts with the CallPilot database.
Note: If the local console is already logged in, it will get forcibly logged
out (unsaved data will be lost). Your actions will not be visible on the
local console.
Step Action
1
From the client PC, start the Remote Desktop Connection for
Windows Server 2003 Client. Select Start → Programs → Remote
Desktop Connection or Start → Programs → Accessories →
Communications → Remote Desktop Connection.
Result: the Remote Desktop Connection window appears.
2
Enter the IP address followed by a space and the suffix /console.
The suffix sets up a private session connected to the logical console
of the CallPilot server. Click Options.
Note: For intranet or VPN connections, you can use the
computer name instead of an IP address.
Result: The Options window appears.
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007
Copyright © 2007, Nortel Networks
.