User Guide

1 Introduction and preparation How to get help

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SIP – Session Initiation Protocol is the most popular protocol used with VoIP. The

phones you use with the BSGX4e are likely marked as “SIP phones.”

VoIP – Voice over Internet Protocol is a digital telephone service that uses the public

Internet instead of the traditional analog telephone network.

WAN – A Wide Area Network is a technical term for the network of servers and other

devices on the Internet with which you will connect.

How to get help

This section explains how to get help for Nortel products and services.

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel

Technical Support Web site:

www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools

to address issues with Nortel products. More specifically, the site enables you to:

• download software, documentation, and product bulletins

• search the Technical Support Web site and the Nortel Knowledge Base for answers to

technical issues

• sign up for automatic notification of new software and documentation for Nortel

equipment

• open and manage technical support cases

Getting help over the phone from a Nortel Solutions Center

If you do not find the information you require on the Nortel Technical Support

Web site, and have a Nortel support contract, you also get help over the phone

from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following web site to obtain the phone number

for your region: