Business Communications Manager ATA 2 User Guide © 2003 Nortel Networks P0941629 Issue 05
Contents About Business Communications Manager ATA 2 5 What does ATA 2 do? 5 Feature List 6 Account Code 6 Alternate Line 6 Call Forward 6 Call Park 6 Call Park Retrieve 6 Callback for Call Park 7 Call Pick-up (Directed) 7 Call Pick-up (Group) 7 Call Queuing 7 Camp-on 7 Conference Call 7 Conference Hold 8 Conference Consultation (Split Conference) 8 Disconnecting One Party 8 Hold Call (Exclusive) 8 Hold Call (Public) 9 Hotline 9 Last Number Redial 9 Line Pool Selection 9 Page (General) 9 Page (Intercom) 9 P
Contents Transfer using announce 12 Transfer using Conference 12 To Transfer an external call to a co-worker with a line appearance using Hold 12 Trunk Answer from any Telephone 13 Voice Call 13 Voice Messaging 13 Data Communication 14 Set Tones to OFF 14 Auto-answer Modems and Answering Machines 14 Modem and FAX Transmission Compatibility 14 Troubleshooting for Data Applications 15 Business Communications Manager ATA 2 User Guide P0941629 Issue 05
About Business Communications Manager ATA 2 What does ATA 2 do? Business Communications Manager Analog Terminal Adapter 2 (ATA 2) connects a station port to a standard analog voice device, such as a single-line telephone or a data communication device, such as a modem or facsimile machine. The ATA 2 provides on-premise service only.
$ Feature List Feature List Account Code û¥ß¡ while on a call. Allows you to track a call. Alternate Line ûÛ Allows you to switch between your two intercom lines. When a line is in use, you hear an error tone informing you that the line is already in use. Call Forward û¥Ý Directs your calls to another telephone connected to your Business Communications Manager system. Press the feature code followed by the extension number of the telephone to receive the forwarded calls.
Callback for Call Park Alerts you to the external call you parked and that has remained unanswered for a set period of time. If your telephone is not in use, callback causes your telephone to ring. If your telephone is in use, you hear the callback tone over the handset. Call Pick-up (Directed) û¥àß Allows you to answer a ringing telephone within your Business Communications Manager system.
& Feature List Conference Hold Allows you to put the two conferenced parties on hold. The held callers are still conferenced. To put the conference on hold: 1. Press ûÛ to put the two conferenced parties on hold. 2. Press ûÛ to restore the three-way call. Conference Consultation (Split Conference) Allows you to put one party on hold and consult with the other party. To consult: 1. Press û£Ü to split the conference. 2. Press ûÛ to alternate between calls. 3. Press û¥Ü to restore the three-way call.
Feature List ' Hold Call (Public) ûÛ Allows you to place an active call on hold and allows it to be picked up from other telephones. When Tones is ON, a held call reminder tone is heard. To retrieve a call on hold: 1. Press ûÛ. Hotline Allows you to automatically call a programmed internal or external telephone number. To use the Hotline feature, lift the handset of the designated hotline telephone. Last Number Redial û¥Þ Automatically dials the last external telephone number you dialed.
Feature List Priority Call û¥á Allows you to interrupt an internal call in progress on a digital telephone, or make a voice call to a digital telephone on Voice Call Deny or Do Not Disturb. The session in progress is automatically put on hold. Note: Priority Call must be enabled in Business Communications Manager System Administration. Privacy Control û¥¡Ü Prevents another telephone that shares your line from joining your current call or permits another telephone that shares your line to join in.
Feature List Saved Number Redial û¥ßà Allows you to save an external number while you are on a call or while the called telephone is ringing. To automatically redial the saved number: 1. Press û¥à. Send Message û¥Ú Allows you to leave a message on a co-worker’s telephone. To cancel send message, press û£Ú. Service Mode In service mode the ATA 2 telephone can be assigned as the control telephone for one or more lines, or as the night zero telephone.
Feature List Transfer Allows you to transfer a call. To transfer a call you must have an available intercom line. Blind Transfer 1. Press û¥àâ. 2. Press the transfer destination number. 3. Replace the handset. Transfer using announce 1. Press û¥àâ (intercom dial tone is heard). 2. Press the transfer destination number. 3. Announce the call to the receiving party (optional). 4. Replace the handset. Transfer using Conference 1. Press ûÛ. 2. Make the second call. 3. û¥Ü. 4. Replace the handset.
Feature List ! Trunk Answer from any Telephone û¥¡ââ Allows you to pick up a ringing external call on a line that has been placed into any service mode. Voice Call û¥ßß Allows you to make a voice announcement or begin a conversation through the speaker of a digital telephone without making the other telephone ring. Voice Messaging Press the Business Communications Manager extension, or û¥á¡Ú . Allows you to access your mailbox.
" Data Communication Data Communication This section supplies additional information for using Business Communications Manager Analog Terminal Adapter 2 with data communication devices. Set Tones to OFF ATA 2 must have tones OFF so tones do not interfere with data transmissions. The following progress tones are not heard when ATA 2 is in the tones OFF mode: • Held Line Reminder • Call Waiting • Ring Again To turn tones OFF: Lift the handset and press û£¡âá.
Troubleshooting for Data Applications If you are having trouble, check the following before calling a repair person: 1. Make sure the data parameters (parity, baud) are set correctly. 2. Make sure Business Communications Manager Analog Terminal Adapter 2 is in the tones OFF mode. See Tones on page 11. 3. Make sure you are dialing out on the proper line. The proper line is either an intercom or external line. See Alternate Line on page 6. To change your prime line, see your System Administrator. 4.
$ Troubleshooting for Data Applications Business Communications Manager ATA 2 User Guide P0941629 Issue 05
