User's Manual

82 Enterprise Edge Voice Messaging Tips

Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02

Extended Absence Greeting. Begin this greeting by announcing your vacation or

travel plans. This gets the attention of the caller. For example, “Vacation alert! Hi,

this is Marshall. I will be on vacation starting on the 5th, and I will be returning to

work on the 12th. If you care to do so, please leave a message and I will return your

call when I return from vacation. For immediate assistance, please press zero.”

Record your greetings and messages clearly. For a better quality recording, speak

directly into the handset. Do not use the Handsfree feature. Remember to speak

clearly in a pleasant voice at a pace that is easy to understand. Do not speak too

softly or loudly or make the greeting or message too lengthy. After you record a

greeting or message play it back. Make sure that your greeting or message sounds

the way you want it to before you accept it.

Do not forget to use the Copy and Reply features. You can use Enterprise Edge

Voice Messaging to send copies of messages to other mailboxes and reply to

messages with a message of your own. When you send copies of messages to other

people, ensure that your introduction explains why you are forwarding a copy of the

message. Is the copy for information only? Is the message meant for the person to

whom you are forwarding it? Who is responsible for the action on the message?

Use Group Lists for multiple copies of messages. If you find that you regularly

send the same message to several different people, ask the System Administrator to

create a Group List for you. With a Group List, you can send the same message to

all the mailboxes in the Group List.

Encourage Enterprise Edge Voice Messaging use. Old habits are sometimes hard

to break, and some people have difficulty accepting or trying new technologies. Use